Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
242086 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
124906 Views
119 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
451607 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
307708 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I have a sd card on my phone, there is no storage button in my Spotify settings. How do I find the storage in my Spotify settings?
I have a sd card on my phone, there is no storage button in my Spotify settings. How do I find the storage in my Spotify settings?
Casual Listener
536 Views
2 replies
0 likes
I've done this multiple times before, even in the last month. Spotify seems to not even know how horribly broken this feature is. I've downloaded a song 4 times and added it to 2 different sources trying to get it into my local files on my phone but ...
I've done this multiple times before, even in the last month. Spotify seems to not even know how horribly broken this feature is. I've downloaded a song 4 times and added it to 2 different sourc...
Newbie
569 Views
2 replies
1 likes
The title pretty much sums it up. I am trying to download a series of songs (from my macbook's local files originally), and my macbook and phone are on the same wifi, sitting right next to each other. The screen just keeps saying "Downloading...waiti...
The title pretty much sums it up. I am trying to download a series of songs (from my macbook's local files originally), and my macbook and phone are on the same wifi, sitting right next to each other...
Newbie
2706 Views
2 replies
2 likes
I have been trying to reinstall spotify on my iPhone 6 for 16 days and an error message pops up saying "Unable to Download App. Spotify Music could not be downloaded at this time." I have done a hard reset on my phone 10+ times as well as simply turn...
I have been trying to reinstall spotify on my iPhone 6 for 16 days and an error message pops up saying "Unable to Download App. Spotify Music could not be downloaded at this time." I have do...
Newbie
472 Views
1 replies
0 likes
Every time I shuffle my playlist or just listen to a certain song, it plays the first 2 seconds of the song and then pauses it's self this also happens in the middle of songs. I have my headphones in and have an iPhone 6s with Spotify premium. I don'...
Every time I shuffle my playlist or just listen to a certain song, it plays the first 2 seconds of the song and then pauses it's self this also happens in the middle of songs. I have my headphones in...
Roadie
509 Views
1 replies
1 likes
When you pay for premium, does the app use your data allowance if you are not connected to Wifi?
When you pay for premium, does the app use your data allowance if you are not connected to Wifi?
Music Fan
983 Views
4 replies
0 likes
So this morning I set out to listen to music only to find all my saved songs have been erased. However when I select a song by manually searching it still says it's saved. Any advice?
So this morning I set out to listen to music only to find all my saved songs have been erased. However when I select a song by manually searching it still says it's saved. Any advice?
Spotify Star
2371 Views
3 replies
0 likes
So a hour of steaming leads to about 600mb of data being used. This is ridiculous. This has cost me a couple hundred dollars in the past couple days. Anyone know what to do? Might as well switch to another service.
So a hour of steaming leads to about 600mb of data being used. This is ridiculous. This has cost me a couple hundred dollars in the past couple days. Anyone know what to do? Might as well switch to a...
Casual Listener
502 Views
2 replies
0 likes
I had over 4,000 songs downloaded to my app (so I could listen offline) and randomly, they aren't downloaded anymore?? Please please help! I pay for premium!?? If we can't figure it out, I'll have to switch to Apple Music, I need a way to listen offl...
I had over 4,000 songs downloaded to my app (so I could listen offline) and randomly, they aren't downloaded anymore?? Please please help! I pay for premium!?? If we can't figure it out, I'll have to...
Newbie
492 Views
2 replies
1 likes
Hi I upgraded to spotify premium but on mi iOS app it still limits me to 5 skips. When i check in account it says premium trial. I loged out and back in it didnt solve it for me. What else can i try?
Hi I upgraded to spotify premium but on mi iOS app it still limits me to 5 skips. When i check in account it says premium trial. I loged out and back in it didnt solve it for me. What ...
Roadie
652 Views
1 replies
0 likes
The CSRF token is invalid. Please try to resubmit the form." na hora de pagar por cartao [email protected]
The CSRF token is invalid. Please try to resubmit the form." na hora de pagar por cartao Spotify [email protected]
Casual Listener
26861 Views
18 replies
4 likes
I did the Paymemt with deposit on line and my spotify don't upgrade for premium yet. Somebody can help me?
I did the Paymemt with deposit on line and my spotify don't upgrade for premium yet. Somebody can help me?
Newbie
758 Views
2 replies
0 likes
started in yesterday and worked wellbut not todaywhat happened?
started in yesterday and worked well but not today what happened?
Not applicable
743 Views
3 replies
0 likes
Ok so I usually stream my music on my iPad mini. But I recently got a new phone (iPhone 6) and downloaded Spotify on it. I logged in and everything but as soon as I went to my playlist, the songs were gray and they wouldn't let me play them, but when...
Ok so I usually stream my music on my iPad mini. But I recently got a new phone (iPhone 6) and downloaded Spotify on it. I logged in and everything but as soon as I went to my playlist, the songs wer...
Music Fan
672 Views
3 replies
0 likes
Currently, when I listen to music on my phone, and then switch to my PC, Spotify picks up where I left off, with the active song and play queue I was listening to on my phone. However, the play queue I had set up on my PC is deleted in favor of the s...
Currently, when I listen to music on my phone, and then switch to my PC, Spotify picks up where I left off, with the active song and play queue I was listening to on my phone. However, the play queue...
493 Views
0 replies
1 likes
Hello When I try to send a voice message or listen to one in Whatsapp and music is playing in the background, the playback stops and Whatsapp freezes. This only happens with Spotify (tested with iTube and the Music App). Happens on iOS 7 and 7.1 and ...
Hello When I try to send a voice message or listen to one in Whatsapp and music is playing in the background, the playback stops and Whatsapp freezes. This only happens with Spo...
Casual Listener
4894 Views
1 replies
0 likes
Spotify shuts off when I go to a different screendoes anybody know why whenever I click to go back to my home screen Spotify stops playing as if I muted it or paused it. I have a premium account and have not had this issue before
Spotify shuts off when I go to a different screendoes anybody know why whenever I click to go back to my home screen Spotify stops playing as if I muted it or paused it. I have a premium account and ...
Newbie
428 Views
1 replies
0 likes
So this just happened, but I got the 30 minutes of ad-free music ad, so I press click video or whatever and it plays the ad, after that it says thanks for watching now enjoy 30 minutes or whatever it says...then immediately after that, another ad com...
So this just happened, but I got the 30 minutes of ad-free music ad, so I press click video or whatever and it plays the ad, after that it says thanks for watching now enjoy 30 minutes or whatever it...
Roadie
527 Views
1 replies
0 likes
My account has been hacked. I noticed this about 2 days ago. I changed my password right away and "logged out of all accounts" via my Spotify account. But this person keeps listening to music and kicking me off of my own account. Help please
My account has been hacked. I noticed this about 2 days ago. I changed my password right away and "logged out of all accounts" via my Spotify account. But this person keeps listening to music and kic...
Roadie
539 Views
1 replies
0 likes
I logged into my account and for some reasons all my playlist were gone and idk why, i know I'm using free but I still have my account I don't get why it would just delete them, right before I could actually go to my playlist there was some terms and...
I logged into my account and for some reasons all my playlist were gone and idk why, i know I'm using free but I still have my account I don't get why it would just delete them, right before I could ...
Roadie
412 Views
1 replies
0 likes
