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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36596 Views
  • 15 replies
  • 36 likes
  • 36596 Views
  • 15 replies
  • 36 likes

Superuser Contribution Hjälp !!!

Kommer ej in på mittt konto trots att jag betalt !? Kan ni kontakta mig för att hjälpa mig ?

  • Newbie
  • Kommer ej in på mittt konto trots att jag betalt !? Kan ni kontakta mig för att hjälpa mig ?
  • Maria_B
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Can I select more than one whole album and add to a playlist?!

Hi there,In IOS how can I add multiple álbuns at the same time into a playlist? It's too boring to do this one by one.Thank you!

  • Casual Listener
  • Hi there, In IOS how can I add multiple álbuns at the same time into a playlist? It's too boring to do this one by one. Thank you!
  • Hegner
  • Casual Listener
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Sound in and out on iphone

Ive seen this problem all over the forums but with no 100% fix. I just got spotify but when using on my iphone songs constantly drop all sound then the sound comes back. Its random songs for random periods of time...And yes ive already logged out and...

  • Newbie
  • Ive seen this problem all over the forums but with no 100% fix. I just got spotify but when using on my iphone songs constantly drop all sound then the sound comes back. Its random songs for random p...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Versions of songs changed between my mac and iphone

Hey there, I have a version of a song saved to my itunes and my local files that spotify doesnt provide, the song (english version of a song that spotify provides in spanish) will play absolutely fine on my macbook but after syncing the song to my ip...

  • Newbie
  • Hey there,   I have a version of a song saved to my itunes and my local files that spotify doesnt provide, the song (english version of a song that spotify provides in spanish) will play absol...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

turn OFF sleep timer?

when i go to bed playing music, it's stopped by the time i wake up which is annoying. is there a way to make my music keep playing for like 9 hours WITHOUT automatically shutting off? because i like waking up to music

  • Regular
  • when i go to bed playing music, it's stopped by the time i wake up which is annoying. is there a way to make my music keep playing for like 9 hours WITHOUT automatically shutting off? because i like ...
  • 471 Views
  • 0 replies
  • 0 likes
  • 471 Views
  • 0 replies
  • 0 likes

After one song, Spa music starts

Any ideas on how to turn off whatever I turned on that is causing my playlists to infuse spa music after one song? It starts to play 3 or 4 songs of spa music every time no matter which station or playlist I have on. Yesterday I downloaded a spa stat...

  • Newbie
  • Any ideas on how to turn off whatever I turned on that is causing my playlists to infuse spa music after one song? It starts to play 3 or 4 songs of spa music every time no matter which station ...
  • Bittencourt
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Newest Update

I just updated Spotify to the newest version and now it doesn't play songs in my playlist or by album anymore, just random songs by the artist.

  • Newbie
  • I just updated Spotify to the newest version and now it doesn't play songs in my playlist or by album anymore, just random songs by the artist.
  • Jack
  • Roadie
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unwanted Suggested Songs

I have a non-Premium account with multiple playlists consisting of more than 20 songs, but ever since this past hour it plays "suggested songs" instead of what's on my playlist. I've turned off the auto-play setting, made sure it was on the actual pl...

  • Casual Listener
  • I have a non-Premium account with multiple playlists consisting of more than 20 songs, but ever since this past hour it plays "suggested songs" instead of what's on my playlist. I've turned off the a...
  • Jack
  • Roadie
  • 611 Views
  • 1 replies
  • 0 likes
  • 611 Views
  • 1 replies
  • 0 likes

Superuser Contribution Intermittent loss of cover art

iPhone 7; ios 10.2.1 with Spotify v 8.1.0.623I play Spotify online and local to Ford Sync via USB. Cover art display has intermittent errors using 3 different iPhones (5c, 4s, 7). I am getting these types of errors.1. Cover art intermittently does no...

  • Casual Listener
  • iPhone 7; ios 10.2.1 with Spotify v 8.1.0.623 I play Spotify online and local to Ford Sync via USB. Cover art display has intermittent errors using 3 different iPhones (5c, 4s, 7). I am getting th...
  • Jack
  • Roadie
  • 272 Views
  • 2 replies
  • 0 likes
  • 272 Views
  • 2 replies
  • 0 likes

Scrolling down my playlist

Hi there, I wanted to know if there is a particular method to get to the bottom of my 900-music playlist quicker instead of scrolling for a minute to get there.Thank you

  • Casual Listener
  • Hi there,   I wanted to know if there is a particular method to get to the bottom of my 900-music playlist quicker instead of scrolling for a minute to get there. Thank you
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Storage seems high for 195 songs

Hi. I've just checked what storage is being used for Spotify, and my phone says 7.83 GB I only actually have 195 songs downloaded on to my phone for off-line use, but that does seem like an awful lot of data. Can anyone help me as to why it may be th...

  • Newbie
  • Hi. I've just checked what storage is being used for Spotify, and my phone says 7.83 GB I only actually have 195 songs downloaded on to my phone for off-line use, but that does seem like an awful lot...
  • shere92
  • Gig Goer
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Anyone else with this problem?

On my iPhone 6 Plus my spotify app has this bizzare problem. When I arrange the songs by artist the songs and albums are out of order. As you can see from the above example Adele's 25 is stuck between 19 and 21. On destop however the songs by artist ...

IMG_2095.PNG
  • Newbie
  • On my iPhone 6 Plus my spotify app has this bizzare problem. When I arrange the songs by artist the songs and albums are out of order.  As you can see from the above example Adele's 25 is stu...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Cannot donwnload the music

Hii,, I use Spotify using my device OPPO F1s, I already registered into a premium. But the download menu doesn't work even though I have checked the menu "download using celular" But the songs cannot be downloaded and cannot be listened offline. I ha...

  • Newbie
  • Hii,, I use Spotify using my device OPPO F1s, I already registered into a premium. But the download menu doesn't work even though I have checked the menu "download using celular" But the songs cannot...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't play songs on IPhone 7 (IOS)

Hi guys,Spotify premium was working yesterday on my iPhone and today it won't play songs. If I press shuffle play it will, however I can't actually select a song to play.The app is saying my subscription is free but when I log in I am premium and hav...

  • Newbie
  • Hi guys, Spotify premium was working yesterday on my iPhone and today it won't play songs. If I press shuffle play it will, however I can't actually select a song to play. The app is saying my ...
  • gofiguretravel
  • Newbie
  • 682 Views
  • 2 replies
  • 0 likes
  • 682 Views
  • 2 replies
  • 0 likes

How edit local files to my spotify? (problems)

I understand everything I have to do but when I add my local files into an playlist I see the playlist on my iPhone but their isn't any song in the playlist. Can someone help me? Thanks!

  • Newbie
  • I understand everything I have to do but when I add my local files into an playlist I see the playlist on my iPhone but their isn't any song in the playlist. Can someone help me? Thanks!
  • Bittencourt
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Won't play songs

So I've noticed recently that there are some songs on my playlist that I used to listen to all the time and now I can't. Whenever I click on the song it won't start playing, it also does this if I search for the song and try to play it directly from ...

  • Newbie
  • So I've noticed recently that there are some songs on my playlist that I used to listen to all the time and now I can't. Whenever I click on the song it won't start playing, it also does this if I se...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Playlist not shuffling

I first noticed this on my phone which is why I put it in the iOS section but later I double checked and it also happened on my desktop Spotify. A new playlist I followed, Electro Workout, doesn't seem to be able to shuffle. Everytime I hit shuffle p...

  • Casual Listener
  • I first noticed this on my phone which is why I put it in the iOS section but later I double checked and it also happened on my desktop Spotify. A new playlist I followed, Electro Workout, doesn't se...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Superuser Contribution Constantly pausing issue :(

Hello, i was recently added to a spotify family plan. I believe my app was also updated to the most recent version today.When playing music, it suddenly stops for no reason (im not using headphones), if i leave it like that then after 10 seconds usua...

  • Newbie
  • Hello, i was recently added to a spotify family plan. I believe my app was also updated to the most recent version today. When playing music, it suddenly stops for no reason (im not using headphon...
  • Maria_B
  • Moderator
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

No menu option to remove song from playlist. Iphone 7 plus, playlist created by me???

Recently switched from Samsung to IPhone. Remove and delete songs from Playlist options are absent from menu. It is a problem with my old and newly created playlists,

  • Casual Listener
  • Recently switched from Samsung to IPhone. Remove and delete songs from Playlist options are absent from menu. It is a problem with my old and newly created playlists,
  • oeoirico
  • Regular
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes