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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30765 Views

40 replies

9 likes

  • 30765 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95489 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293906 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123833 Views

19 replies

38 likes

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  • 19 replies
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Cannot remove song from playlist anymore using "..."

I used to be able to easily remove a song from my playlist by going to the list view of songs in a certain playlist and clicking on the 3 dots "..." next to the song I want to remove. For some reason there is no option that says "Remove song from pla...

Roadie

I used to be able to easily remove a song from my playlist by going to the list view of songs in a certain playlist and clicking on the 3 dots "..." next to the song I want to remove. For some reason...

346 Views

0 replies

0 likes

  • 346 Views
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App crashes when opening artist with saved songs

Hello,Every time I open an artist whose songs I have saved, my app crashes on my iPhone 6. It doesn't crash when I open an artist whose songs I haven't saved.I have restarted my phone, deleted the app, restarted my phone then re-install the app and I...

Casual Listener

Hello, Every time I open an artist whose songs I have saved, my app crashes on my iPhone 6. It doesn't crash when I open an artist whose songs I haven't saved. I have restarted my phone, delete...

zoneloner

Casual Listener

465 Views

2 replies

0 likes

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  • 2 replies
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Real Name Being Used...

Why does the iOS app use my real name for my account. When I have never given it to Spotify and use a sepcific username for my online account?? I do NOT want my real name associated with the iOS app and/or accessible online. Where is it pulling this ...

Newbie

Why does the iOS app use my real name for my account. When I have never given it to Spotify and use a sepcific username for my online account??   I do NOT want my real name associated with the...

372 Views

0 replies

0 likes

  • 372 Views
  • 0 replies
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app crashes when loading artist page

for the last day i have been unable to load any artist pages through the app. whatever i'm listening to will start to break up and the app will crash, and i'm taken back to the home screen. restarting phone did not help. reinstalling app did not help...

Newbie

for the last day i have been unable to load any artist pages through the app. whatever i'm listening to will start to break up and the app will crash, and i'm taken back to the home screen. restartin...

brainmist9

Casual Listener

1120 Views

8 replies

1 likes

  • 1120 Views
  • 8 replies
  • 1 likes

Solved!! Deleting single songs from Downloaded

Is there a way to delete a single song from a playlist which I've downloaded to make available offline? (thus removing it from my phone storage as well) Will simply removing it from the playlist do the job? I'm not sure, do help. Thanks!

Casual Listener

Is there a way to delete a single song from a playlist which I've downloaded to make available offline? (thus removing it from my phone storage as well)   Will simply removing it from the play...

KingOfHelping

Roadie

4436 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Application turn off when I try to play music from Library>Artist page

Iphone 7iOS 10.3.3Spotify 8.4.9.721 After yesterday (26.07.2017) update when I go into Library>Artists>Artist page and click on music i want to play Spotify just turn off with no error at all. Someone has same problem?

Newbie

Iphone 7 iOS 10.3.3 Spotify 8.4.9.721   After yesterday (26.07.2017) update when I go into Library>Artists>Artist page and click on music i want to play Spotify just turn off with no e...

mollybeee

Roadie

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Solved!! Bug - Application crashing on certain searches

Hi When using the iOS app on an iPhone 6S, opening the App, searching for "air", then selecting the artist, crashes the app. I have restarted the app and the same behaviour persists. Thanks

Casual Listener

Hi  When using the iOS app on an iPhone 6S, opening the App, searching for "air", then selecting the artist, crashes the app.    I have restarted the app and the same behaviour pers...

andywilson460

Casual Listener

1165 Views

4 replies

1 likes

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  • 4 replies
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Premium account dosen´t work

I pay for a premium family account but when I changed from Iphone 5s to Iphone 7plus I only get the free account. Why and how can we fix this?? Susann Erkenborn

Newbie

I pay for a premium family account but when I changed from Iphone 5s to Iphone 7plus I only get the free account. Why and how can we fix this??   Susann Erkenborn

301 Views

0 replies

0 likes

  • 301 Views
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Crashes when I search

Every time I search and click on a artist on my iPhone the app will close I just updated and reinstalled and shut my iPhone off and still no luck

Newbie

Every time I search and click on a artist on my iPhone the app will close I just updated and reinstalled and shut my iPhone off and still no luck

thomascheyi

Casual Listener

588 Views

4 replies

0 likes

iOS
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  • 4 replies
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Spotify crashing when using search.

Updated Spotify recently.Keeps crashing (flickers then disappears) anytime I search for artist or track.Any ideas/solutions ?

Casual Listener

Updated Spotify recently. Keeps crashing (flickers then disappears) anytime I search for artist or track. Any ideas/solutions ?

gibolopolous

Casual Listener

389 Views

2 replies

0 likes

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  • 2 replies
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Apps Freezing after updated.

I am so annyoing Spotify is keep freezing and self-killled in certain point after I updated it today.It doesn't have problem when I simply play the music, but it constantly self-killed when I tried to check artist page. I tried every possible solutio...

Casual Listener

I am so annyoing Spotify is keep freezing and self-killled in certain point after I updated it today. It doesn't have problem when I simply play the music, but it constantly self-killed when I tried...

hundang1060

Casual Listener

545 Views

2 replies

1 likes

  • 545 Views
  • 2 replies
  • 1 likes

Can't go to other artists

So I was listening to Pink Floyd and wanted to follow them and every time I tap on they're profile pic or any other artists profile my music stops and my app crashes can anyone help me with this

Newbie

So I was listening to Pink Floyd and wanted to follow them and every time I tap on they're profile pic or any other artists profile my music stops and my app crashes can anyone help me with this

Jacob

Community Legend

311 Views

1 replies

0 likes

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  • 1 replies
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Solved!! iOS problem

Every time I search for an artist and tap on the artist, the app disappears. Doesn't crash. Just disappears. Extremely frustrating.

Regular

Every time I search for an artist and tap on the artist, the app disappears. Doesn't crash. Just disappears. Extremely frustrating.

Jacob

Community Legend

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes

View Artist crashes app

When I use View Artist the app crashes, constantly. Updated to iOS 10.3.3. Have iPhone 6.

Music Fan

When I use View Artist the app crashes, constantly. Updated to iOS 10.3.3. Have iPhone 6.

Jacob

Community Legend

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

iPhone SE issue

Hello everyone. I use Spotify Premium on my iPhone for last two months. Everything was great but today app has started to shutdown when i want to see artist profile. Could somebody help me?

Newbie

Hello everyone. I use Spotify Premium on my iPhone for last two months. Everything was great but today app has started to shutdown when i want to see artist profile. Could somebody help me? 😞

Jacob

Community Legend

652 Views

1 replies

0 likes

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  • 1 replies
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iOS is crashing when viewing artists

Every time I try to "view artist" or go to the "my artists" page and choose one the app crashes. I have tried restarting my phone and have reinstalled the app and nothing works. I can still listen to songs, but this really reduces functionality.

Casual Listener

Every time I try to "view artist" or go to the "my artists" page and choose one the app crashes. I have tried restarting my phone and have reinstalled the app and nothing works. I can still listen to...

Jacob

Community Legend

545 Views

1 replies

1 likes

  • 545 Views
  • 1 replies
  • 1 likes

Solved!! Crashes shuts down when I search a artist

Hi when I search a artist on Spotify . With the new update my device shuts down . It just instantly turns strait off on my I pod touch series 6 and my I phone 6s plus. I have the latest update it worked fine earlier today . I can't use my pc as it's ...

Regular

Hi when I search a artist on Spotify . With the new update my device shuts down . It just instantly turns strait off on my I pod touch series 6 and my I phone 6s plus. I have the latest update it wor...

Flóki

Newbie

1908 Views

13 replies

0 likes

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  • 13 replies
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Spotify App crashes after starting a song

I can open up the app and use the interface without a hitch, but after starting a song, it will play for a few seconds before pausing, then a few seconds later it plays a little bit more before the app crashes. I have tried restarting my phone, unins...

Newbie

I can open up the app and use the interface without a hitch, but after starting a song, it will play for a few seconds before pausing, then a few seconds later it plays a little bit more before the a...

Rory1983

Newbie

905 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Can't scroll searched song results?

When I do a search for music, I can scroll for a couple of minutes but it then freezes for some reason and the only way to fix it is to restart the iPad!I'm using the free version on iPad.Any help appreciated.

Regular

When I do a search for music, I can scroll for a couple of minutes but it then freezes for some reason and the only way to fix it is to restart the iPad! I'm using the free version on iPad. Any...

Sasha7

Newbie

5396 Views

20 replies

0 likes

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  • 20 replies
  • 0 likes

App crashes if I choose "Follow"

Hi, if I want to follow an artist, the Spotify app shuts down. This error starts this morning. Can anybody help me? Thanks, Chris from Bremen

Newbie

Hi, if I want to follow an artist, the Spotify app shuts down. This error starts this morning. Can anybody help me? Thanks, Chris from Bremen 🙂

332 Views

0 replies

0 likes

  • 332 Views
  • 0 replies
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