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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 392 Views
  • 2 replies
  • 3 likes
  • 392 Views
  • 2 replies
  • 3 likes

New iPhone Feature: Spotify Lock Screen widget

Now you can open Spotify on your iPhone even faster with the new Lock Screen widget! After you add the new Spotify widget to your Lock Screen, tapping on it will quickly open the Spotify app. So whether you're busy on the go, in the car, or at home, ...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 16045 Views
  • 1 replies
  • 2 likes
  • 16045 Views
  • 1 replies
  • 2 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Camila73
  • Visitor
  • 88782 Views
  • 125 replies
  • 33 likes
  • 88782 Views
  • 125 replies
  • 33 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 20849 Views
  • 8 replies
  • 0 likes
  • 20849 Views
  • 8 replies
  • 0 likes

Solved!! Spotify stops playing music when I press the Home button

Hi. Until recently, I could start playing something (online or off) and then go to my iPod's home screen and/or turn the screen off and it'd continue to play. Now, if I navigate away from Spotify at all or try to turn my screen off, the music fades o...

  • Casual Listener
  • Hi. Until recently, I could start playing something (online or off) and then go to my iPod's home screen and/or turn the screen off and it'd continue to play. Now, if I navigate away from Spotify at ...
  • MattSuda
  • Spotify Star
  • 6971 Views
  • 3 replies
  • 1 likes
  • 6971 Views
  • 3 replies
  • 1 likes

Volume bar disapears on random basis

=== START OF TEMPLATE ===Brief description of the issue: There is a random issue on iOS application where the voume bar disapears. Steps to reproduce the issue:First I did this: Open the applicationThen I did that: Play a songI also did this: N/AWhat...

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  • Roadie
  • === START OF TEMPLATE === Brief description of the issue: There is a random issue on iOS application where the voume bar disapears.   Steps to reproduce the issue: First I did this: Ope...
  • MattSuda
  • Spotify Star
  • 759 Views
  • 6 replies
  • 0 likes
  • 759 Views
  • 6 replies
  • 0 likes

Auto update of download top 50 playlist

Hi There,Just wonding if as i've followed the Spotify Australian Top 50 song playlist, If ive selected download of the playlist will it update automatically on wifi to update the songs as they change?I have data set to off for downloading.Looked but ...

  • Music Fan
  • Hi There, Just wonding if as i've followed the Spotify Australian Top 50 song playlist, If ive selected download of the playlist will it update automatically on wifi to update the songs as they chan...
  • MattSuda
  • Spotify Star
  • 2536 Views
  • 1 replies
  • 0 likes
  • 2536 Views
  • 1 replies
  • 0 likes

Spotify premium

HiI just upgraded phones - when I go into the App Store it's not recognising I have purchased before? Do I have to pay for this twice?

  • Newbie
  • Hi I just upgraded phones - when I go into the App Store it's not recognising I have purchased before? Do I have to pay for this twice?
  • MattSuda
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

I can't play in order after a sort / search within a playlist.

When I'm on my iPhone and I search within a playlist, the songs are sorted, but no longer play in order. Why? It would be great to take the 2000+ songs in my playlist, sort all of the songs by one artist (from different albums, downloaded on differen...

  • Newbie
  • When I'm on my iPhone and I search within a playlist, the songs are sorted, but no longer play in order.  Why?  It would be great to take the 2000+ songs in my playlist, sort all of the son...
  • MattSuda
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • Search
  • 359 Views
  • 1 replies
  • 0 likes

help !

my downloaded offline songs are constantly getting deleted and my account is auto signing out ! please help ASAP

  • Regular
  • my downloaded offline songs are constantly getting deleted and my account is auto signing out ! please help ASAP
  • Hubo
  • Community Legend
  • 664 Views
  • 11 replies
  • 0 likes
  • 664 Views
  • 11 replies
  • 0 likes

Logging in

I have tried logging in several times and all I keep getting come up is you've already created an account with this email address.I know that that's why I'm trying to log in I've changed my password 3 times and still can't log in

  • Newbie
  • I have tried logging in several times and all I keep getting come up is you've already created an account with this email address. I know that that's why I'm trying to log in I've changed my passwor...
  • MattSuda
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

When I play music the aplication closes

Have been a couple of months since the application closes 20 seconds after I start listening to music. I have reinstalled but it remains the same.

  • Newbie
  • Have been a couple of months since the application closes 20 seconds after I start listening to music. I have reinstalled but it remains the same.
  • lilmingming21
  • Newbie
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Shuffle play is NOT random.

This is getting very ridiculous. When I shuffle my playlist of say 70 songs, which all come from a total of 4 or 5 bands, I get a long block of all of one artists's songs being played, and then another block of another artist's songs being played, an...

  • Casual Listener
  • This is getting very ridiculous. When I shuffle my playlist of say 70 songs, which all come from a total of 4 or 5 bands, I get a long block of all of one artists's songs being played, and then anoth...
  • 550 Views
  • 0 replies
  • 3 likes
  • 550 Views
  • 0 replies
  • 3 likes

Spotify keeps stopping

Spotify keeps stopping. This just started happenening after the latest update of 8.4.0 It's very frustrating. I am using IOS and Sonos.

  • Casual Listener
  • Spotify keeps stopping. This just started happenening after the latest update of 8.4.0 It's very frustrating. I am using IOS and Sonos.
  • Saltspray
  • Casual Listener
  • 487 Views
  • 6 replies
  • 1 likes
  • 487 Views
  • 6 replies
  • 1 likes

How to find DOWNLOAD History

Somehow recently all my downloaded albums,playlists,songs got deleted from my device.I want to download them all again and I cant remember them all is there any way where I can see what I downloaded in the past ?Thank you

  • Newbie
  • Somehow recently all my downloaded albums,playlists,songs got deleted from my device.I want to download them all again and I cant remember them all is there any way where I can see what I downloaded ...
  • MattSuda
  • Spotify Star
  • 1180 Views
  • 1 replies
  • 0 likes
  • 1180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Make the library more functional

What happened to "Downloads" in Your Library? It was there. Now is isn't. It was a really cool feature because you could keep ALL of you albums and playlists in full view with selecting "downloads" to hide everything except downloads. Now it's gone a...

  • Regular
  • What happened to "Downloads" in Your Library?   It was there. Now is isn't. It was a really cool feature because you could keep ALL of you albums and playlists in full view with selecting "dow...
  • Jim
  • Spotify Legend
  • 563 Views
  • 9 replies
  • 0 likes
  • 563 Views
  • 9 replies
  • 0 likes

Spotify pauses/starts on its own

Last couple weeks on iphone 6s, spotify has started/stopped/and skipped tracks on its own. I have tried uninstalling and reinstalling several times, logging in and out, changing passwords, but nothing works.

  • Newbie
  • Last couple weeks on iphone 6s, spotify has started/stopped/and skipped tracks on its own. I have tried uninstalling and reinstalling several times, logging in and out, changing passwords, but nothin...
  • EmFanoe
  • Newbie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Queueing another song while playing need help.

So, when I was queueing a song in my ipad, it works. Then one day (2 days go, to be exact) while I was listening to some songs, I queued a song then the current song starts to stutter then the app closes. I tried restarting the app many times, but to...

  • Newbie
  • So, when I was queueing a song in my ipad, it works. Then one day (2 days go, to be exact) while I was listening to some songs, I queued a song then the current song starts to stutter then the app cl...
  • 150 Views
  • 0 replies
  • 1 likes
  • 150 Views
  • 0 replies
  • 1 likes

Solved!! See you live queue

Where has the queue button gone on the latest iOS update. It used to be in the top right corner on the now playing but now it is gone? Any ideas?

  • Newbie
  • Where has the queue button gone on the latest iOS update. It used to be in the top right corner on the now playing but now it is gone? Any ideas?
  • MattSuda
  • Spotify Star
  • 406 Views
  • 4 replies
  • 0 likes
  • 406 Views
  • 4 replies
  • 0 likes

Green and Grey Arrows

I have been trying to sync my playlists so that I can listen offline. On some of my playlists, most of my tracks have a green arrow, but the entire playlist has a grey arrow next to it. Does this mean I can still listen to those songs offline even th...

  • Newbie
  • I have been trying to sync my playlists so that I can listen offline. On some of my playlists, most of my tracks have a green arrow, but the entire playlist has a grey arrow next to it. Does this mea...
  • alunam
  • Newbie
  • 63296 Views
  • 5 replies
  • 0 likes
  • 63296 Views
  • 5 replies
  • 0 likes

**bleep** ?

Stopped only can't go out if shot down

  • Newbie
  • Stopped only can't go out if shot down
  • Bittencourt
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!! Spotify together with denon heos will not scrobble to last.fm

I just bought the denon Heos wifi speaker but it does seem there is a bug as scrobble to last.fm does not work when using spotify connect. When playing on the ipad/iphone instead of using spotify connect to play scrobble works nicely? Both ipad and i...

  • Newbie
  • I just bought the denon Heos wifi speaker but it does seem there is a bug as scrobble to last.fm does not work when using spotify connect. When playing on the ipad/iphone instead of using spotify con...
  • macakraca
  • Casual Listener
  • 1271 Views
  • 3 replies
  • 4 likes
  • 1271 Views
  • 3 replies
  • 4 likes

latest changes to the iPad Spotify app

Here are my initial reactions to the latest iteration of this app:1) A couple of versions back, I could quickly and easily connect to Airplay so I can stream music from the Spotify iPad app to my home stereo system with a couple of clicks. Then you m...

  • Casual Listener
  • Here are my initial reactions to the latest iteration of this app: 1) A couple of versions back, I could quickly and easily connect to Airplay so I can stream music from the Spotify iPad app to...
  • to_matta
  • Newbie
  • 667 Views
  • 5 replies
  • 5 likes
  • 667 Views
  • 5 replies
  • 5 likes