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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43282 Views

43 replies

10 likes

  • 43282 Views
  • 43 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

108820 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1629 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301817 Views

62 replies

16 likes

  • 301817 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127755 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Solved!! Music Library Missing

So this morning I set out to listen to music only to find all my saved songs have been erased. However when I select a song by manually searching it still says it's saved. Any advice?

Casual Listener

So this morning I set out to listen to music only to find all my saved songs have been erased. However when I select a song by manually searching it still says it's saved. Any advice? 

MattSuda

Spotify Star

2328 Views

3 replies

0 likes

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  • 3 replies
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Spotify info way to much data for streaming

So a hour of steaming leads to about 600mb of data being used. This is ridiculous. This has cost me a couple hundred dollars in the past couple days. Anyone know what to do? Might as well switch to another service.

Casual Listener

So a hour of steaming leads to about 600mb of data being used. This is ridiculous. This has cost me a couple hundred dollars in the past couple days. Anyone know what to do? Might as well switch to a...

gus93cr

Casual Listener

491 Views

2 replies

0 likes

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Superuser Contribution Spotify won't download my songs

I had over 4,000 songs downloaded to my app (so I could listen offline) and randomly, they aren't downloaded anymore?? Please please help! I pay for premium!?? If we can't figure it out, I'll have to switch to Apple Music, I need a way to listen offl...

Newbie

I had over 4,000 songs downloaded to my app (so I could listen offline) and randomly, they aren't downloaded anymore?? Please please help! I pay for premium!?? If we can't figure it out, I'll have to...

Ashley1217

Newbie

477 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Superuser Contribution Spotify premium still limits me to 5 skips

Hi I upgraded to spotify premium but on mi iOS app it still limits me to 5 skips. When i check in account it says premium trial. I loged out and back in it didnt solve it for me. What else can i try?

Newbie

Hi    I upgraded to spotify premium but on mi iOS app it still limits me to 5 skips. When i check in account it says premium trial. I loged out and back in it didnt solve it for me. What ...

MonicaM_Bogota

Roadie

641 Views

1 replies

0 likes

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  • 1 replies
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The CSRF token is invalid. Please try to resubmit the form." na hora de pagar por cartao Spotify

The CSRF token is invalid. Please try to resubmit the form." na hora de pagar por cartao Spotifybabisavieira@gmail.com

Newbie

The CSRF token is invalid. Please try to resubmit the form." na hora de pagar por cartao Spotify babisavieira@gmail.com

dbruoff

Casual Listener

26725 Views

18 replies

4 likes

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  • 18 replies
  • 4 likes

Paymemt

I did the Paymemt with deposit on line and my spotify don't upgrade for premium yet. Somebody can help me?

Newbie

I did the Paymemt with deposit on line and my spotify don't upgrade for premium yet. Somebody can help me?

jewell_spencer

Newbie

726 Views

2 replies

0 likes

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  • 2 replies
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Spotify not working

Ok so I usually stream my music on my iPad mini. But I recently got a new phone (iPhone 6) and downloaded Spotify on it. I logged in and everything but as soon as I went to my playlist, the songs were gray and they wouldn't let me play them, but when...

Casual Listener

Ok so I usually stream my music on my iPad mini. But I recently got a new phone (iPhone 6) and downloaded Spotify on it. I logged in and everything but as soon as I went to my playlist, the songs wer...

kas0403

Music Fan

645 Views

3 replies

0 likes

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Any Way to De-Sync my iPhone and PC?

Currently, when I listen to music on my phone, and then switch to my PC, Spotify picks up where I left off, with the active song and play queue I was listening to on my phone. However, the play queue I had set up on my PC is deleted in favor of the s...

Newbie

Currently, when I listen to music on my phone, and then switch to my PC, Spotify picks up where I left off, with the active song and play queue I was listening to on my phone. However, the play queue...

483 Views

0 replies

1 likes

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  • 0 replies
  • 1 likes

Playback stops when sending voice message in Whatsapp

Hello When I try to send a voice message or listen to one in Whatsapp and music is playing in the background, the playback stops and Whatsapp freezes. This only happens with Spotify (tested with iTube and the Music App). Happens on iOS 7 and 7.1 and ...

Casual Listener

Hello   When I try to send a voice message  or listen to one in Whatsapp and music is playing in the background, the playback stops and Whatsapp freezes. This only happens with Spo...

lsvillacis

Casual Listener

4858 Views

1 replies

0 likes

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Spotify shuts off when I go to a different screen

Spotify shuts off when I go to a different screendoes anybody know why whenever I click to go back to my home screen Spotify stops playing as if I muted it or paused it. I have a premium account and have not had this issue before

Newbie

Spotify shuts off when I go to a different screendoes anybody know why whenever I click to go back to my home screen Spotify stops playing as if I muted it or paused it. I have a premium account and ...

Alexis30

Newbie

417 Views

1 replies

0 likes

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Superuser Contribution 30 minutes of ad-free music not working (not fixed)

So this just happened, but I got the 30 minutes of ad-free music ad, so I press click video or whatever and it plays the ad, after that it says thanks for watching now enjoy 30 minutes or whatever it says...then immediately after that, another ad com...

Newbie

So this just happened, but I got the 30 minutes of ad-free music ad, so I press click video or whatever and it plays the ad, after that it says thanks for watching now enjoy 30 minutes or whatever it...

Mara_F

Roadie

513 Views

1 replies

0 likes

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Superuser Contribution Hacked

My account has been hacked. I noticed this about 2 days ago. I changed my password right away and "logged out of all accounts" via my Spotify account. But this person keeps listening to music and kicking me off of my own account. Help please

Newbie

My account has been hacked. I noticed this about 2 days ago. I changed my password right away and "logged out of all accounts" via my Spotify account. But this person keeps listening to music and kic...

Mara_F

Roadie

519 Views

1 replies

0 likes

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Superuser Contribution My playlists were deleted

I logged into my account and for some reasons all my playlist were gone and idk why, i know I'm using free but I still have my account I don't get why it would just delete them, right before I could actually go to my playlist there was some terms and...

Newbie

I logged into my account and for some reasons all my playlist were gone and idk why, i know I'm using free but I still have my account I don't get why it would just delete them, right before I could ...

Mara_F

Roadie

397 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Song titles greyed out but still play. Some titles are White.

The songs in my playlist display either as Grayed out or as White with the downloaded circle showing. When in offline mode & airplane mode i'm able to play all the songs, regardless if they're gray or white. Why do they display differently? Thanks in...

Newbie

The songs in my playlist display either as Grayed out or as White with the downloaded circle showing. When in offline mode & airplane mode i'm able to play all the songs, regardless if they're gr...

Mara_F

Roadie

482 Views

1 replies

0 likes

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Superuser Contribution Haven't heard a song from my playlist

I have a playlist with 12 songs and have been listening to it for over an hour and have yet to hear a single song from my playlist, i made a new playlist with the same songs and still the same thing. I skip as many songs as I can and still nothing, h...

Newbie

I have a playlist with 12 songs and have been listening to it for over an hour and have yet to hear a single song from my playlist, i made a new playlist with the same songs and still the same thing....

Mara_F

Roadie

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
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Superuser Contribution cant skip songs?

why am i getting the msg that cant skip songs when i have premium?

Newbie

why am i getting the msg that cant skip songs when i have premium? 😥

Mara_F

Roadie

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
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Superuser Contribution Cache is still an issue

3GB in use. Deleted all my offline playlists. 3GB in use. Restarted the app. Still 3GB being used. Waited a couple of days, normaly using spotify, nothing offline. Still 3GB in use. I'm frequently uninstalling spotify to claim that extra space back. ...

Casual Listener

3GB in use. Deleted all my offline playlists. 3GB in use. Restarted the app. Still 3GB being used. Waited a couple of days, normaly using spotify, nothing offline. Still 3GB in use.    I'...

Mara_F

Roadie

910 Views

3 replies

1 likes

  • 910 Views
  • 3 replies
  • 1 likes

Lost premium service after new iPhone purchased

New iPhone7 ICloud backup downloaded and lost Spotify Premium and playlists.

Newbie

New iPhone7 ICloud backup downloaded and lost Spotify Premium and playlists.

kas0403

Music Fan

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes