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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37161 Views

41 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102656 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1303 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299143 Views

61 replies

16 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125832 Views

19 replies

38 likes

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Superuser Contribution Need help on syncing local files to phone

I've done this multiple times before, even in the last month. Spotify seems to not even know how horribly broken this feature is. I've downloaded a song 4 times and added it to 2 different sources trying to get it into my local files on my phone but ...

Newbie

I've done this multiple times before, even in the last month. Spotify seems to not even know how horribly broken this feature is. I've downloaded a song 4 times and added it to 2 different sourc...

howsitgoinaz

Newbie

545 Views

2 replies

1 likes

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  • 1 likes

phone keeps saying "waiting for wifi" for downloading a playlist, but won't work even when on wifi

The title pretty much sums it up. I am trying to download a series of songs (from my macbook's local files originally), and my macbook and phone are on the same wifi, sitting right next to each other. The screen just keeps saying "Downloading...waiti...

Newbie

The title pretty much sums it up. I am trying to download a series of songs (from my macbook's local files originally), and my macbook and phone are on the same wifi, sitting right next to each other...

brizze

Newbie

2669 Views

2 replies

2 likes

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  • 2 replies
  • 2 likes

Unable to Download App

I have been trying to reinstall spotify on my iPhone 6 for 16 days and an error message pops up saying "Unable to Download App. Spotify Music could not be downloaded at this time." I have done a hard reset on my phone 10+ times as well as simply turn...

Newbie

I have been trying to reinstall spotify on my iPhone 6 for 16 days and an error message pops up saying "Unable to Download App. Spotify Music could not be downloaded at this time."   I have do...

Tmreiner817

Newbie

452 Views

1 replies

0 likes

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Superuser Contribution Random pausing

Every time I shuffle my playlist or just listen to a certain song, it plays the first 2 seconds of the song and then pauses it's self this also happens in the middle of songs. I have my headphones in and have an iPhone 6s with Spotify premium. I don'...

Casual Listener

Every time I shuffle my playlist or just listen to a certain song, it plays the first 2 seconds of the song and then pauses it's self this also happens in the middle of songs. I have my headphones in...

Jack

Roadie

476 Views

1 replies

1 likes

  • 476 Views
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Solved!! Data usage

When you pay for premium, does the app use your data allowance if you are not connected to Wifi?

Casual Listener

When you pay for premium, does the app use your data allowance if you are not connected to Wifi?

eslizogato

Music Fan

906 Views

4 replies

0 likes

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Solved!! Music Library Missing

So this morning I set out to listen to music only to find all my saved songs have been erased. However when I select a song by manually searching it still says it's saved. Any advice?

Casual Listener

So this morning I set out to listen to music only to find all my saved songs have been erased. However when I select a song by manually searching it still says it's saved. Any advice? 

MattSuda

Spotify Star

2317 Views

3 replies

0 likes

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Spotify info way to much data for streaming

So a hour of steaming leads to about 600mb of data being used. This is ridiculous. This has cost me a couple hundred dollars in the past couple days. Anyone know what to do? Might as well switch to another service.

Casual Listener

So a hour of steaming leads to about 600mb of data being used. This is ridiculous. This has cost me a couple hundred dollars in the past couple days. Anyone know what to do? Might as well switch to a...

gus93cr

Casual Listener

486 Views

2 replies

0 likes

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Superuser Contribution Spotify won't download my songs

I had over 4,000 songs downloaded to my app (so I could listen offline) and randomly, they aren't downloaded anymore?? Please please help! I pay for premium!?? If we can't figure it out, I'll have to switch to Apple Music, I need a way to listen offl...

Newbie

I had over 4,000 songs downloaded to my app (so I could listen offline) and randomly, they aren't downloaded anymore?? Please please help! I pay for premium!?? If we can't figure it out, I'll have to...

Ashley1217

Newbie

467 Views

2 replies

1 likes

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  • 1 likes

Superuser Contribution Spotify premium still limits me to 5 skips

Hi I upgraded to spotify premium but on mi iOS app it still limits me to 5 skips. When i check in account it says premium trial. I loged out and back in it didnt solve it for me. What else can i try?

Newbie

Hi    I upgraded to spotify premium but on mi iOS app it still limits me to 5 skips. When i check in account it says premium trial. I loged out and back in it didnt solve it for me. What ...

MonicaM_Bogota

Roadie

637 Views

1 replies

0 likes

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The CSRF token is invalid. Please try to resubmit the form." na hora de pagar por cartao Spotify

The CSRF token is invalid. Please try to resubmit the form." na hora de pagar por cartao Spotifybabisavieira@gmail.com

Newbie

The CSRF token is invalid. Please try to resubmit the form." na hora de pagar por cartao Spotify babisavieira@gmail.com

dbruoff

Casual Listener

26682 Views

18 replies

4 likes

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Paymemt

I did the Paymemt with deposit on line and my spotify don't upgrade for premium yet. Somebody can help me?

Newbie

I did the Paymemt with deposit on line and my spotify don't upgrade for premium yet. Somebody can help me?

jewell_spencer

Newbie

714 Views

2 replies

0 likes

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  • 2 replies
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Spotify not working

Ok so I usually stream my music on my iPad mini. But I recently got a new phone (iPhone 6) and downloaded Spotify on it. I logged in and everything but as soon as I went to my playlist, the songs were gray and they wouldn't let me play them, but when...

Casual Listener

Ok so I usually stream my music on my iPad mini. But I recently got a new phone (iPhone 6) and downloaded Spotify on it. I logged in and everything but as soon as I went to my playlist, the songs wer...

kas0403

Music Fan

622 Views

3 replies

0 likes

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Any Way to De-Sync my iPhone and PC?

Currently, when I listen to music on my phone, and then switch to my PC, Spotify picks up where I left off, with the active song and play queue I was listening to on my phone. However, the play queue I had set up on my PC is deleted in favor of the s...

Newbie

Currently, when I listen to music on my phone, and then switch to my PC, Spotify picks up where I left off, with the active song and play queue I was listening to on my phone. However, the play queue...

468 Views

0 replies

1 likes

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Playback stops when sending voice message in Whatsapp

Hello When I try to send a voice message or listen to one in Whatsapp and music is playing in the background, the playback stops and Whatsapp freezes. This only happens with Spotify (tested with iTube and the Music App). Happens on iOS 7 and 7.1 and ...

Casual Listener

Hello   When I try to send a voice message  or listen to one in Whatsapp and music is playing in the background, the playback stops and Whatsapp freezes. This only happens with Spo...

lsvillacis

Casual Listener

4837 Views

1 replies

0 likes

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Spotify shuts off when I go to a different screen

Spotify shuts off when I go to a different screendoes anybody know why whenever I click to go back to my home screen Spotify stops playing as if I muted it or paused it. I have a premium account and have not had this issue before

Newbie

Spotify shuts off when I go to a different screendoes anybody know why whenever I click to go back to my home screen Spotify stops playing as if I muted it or paused it. I have a premium account and ...

Alexis30

Newbie

407 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution 30 minutes of ad-free music not working (not fixed)

So this just happened, but I got the 30 minutes of ad-free music ad, so I press click video or whatever and it plays the ad, after that it says thanks for watching now enjoy 30 minutes or whatever it says...then immediately after that, another ad com...

Newbie

So this just happened, but I got the 30 minutes of ad-free music ad, so I press click video or whatever and it plays the ad, after that it says thanks for watching now enjoy 30 minutes or whatever it...

Mara_F

Roadie

495 Views

1 replies

0 likes

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Superuser Contribution Hacked

My account has been hacked. I noticed this about 2 days ago. I changed my password right away and "logged out of all accounts" via my Spotify account. But this person keeps listening to music and kicking me off of my own account. Help please

Newbie

My account has been hacked. I noticed this about 2 days ago. I changed my password right away and "logged out of all accounts" via my Spotify account. But this person keeps listening to music and kic...

Mara_F

Roadie

506 Views

1 replies

0 likes

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Superuser Contribution My playlists were deleted

I logged into my account and for some reasons all my playlist were gone and idk why, i know I'm using free but I still have my account I don't get why it would just delete them, right before I could actually go to my playlist there was some terms and...

Newbie

I logged into my account and for some reasons all my playlist were gone and idk why, i know I'm using free but I still have my account I don't get why it would just delete them, right before I could ...

Mara_F

Roadie

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes