Some songs aren’t playing on iPhone

[emilyyr5]

i can’t play certain songs on my iphone. it won’t let me click on them & i have them downloaded & the sign showing it is downloaded vanished.

Plan

Premium

Country

California 

Device

(iPhone 7 Plus)

Operating System

(iOS 12.3.1)

Issue

[Billy-J]

Hey @emilyyr5, help's arrived!

Could you try a clean reinstall of the Spotify app? If that doesn't help, let's try logging out > restart device > log back in.

Let me know how this goes 🙂

[emilyyr5]

it didn’t work but thank you though !!

[Billy-J]

Hey @emilyyr5.

Thanks for trying those steps! Could you send me a screenshot/video recording of what happens when you try to play songs? Also, is this happening to a certain artist? Have you tried using a different internet connection?

The more details I can get from you, it'll help us get this resolved quickly! Keep me posted 🙂

[emilyyr5]

they show up like this.

i’m not able to click on them or anything..

[Billy-J]

Hey @emilyyr5,

Thanks for the photo!
In this case, I'd recommend checking out this support article > Something I saved is greyed out and won't play section for some more info on this.

I hope this helps!