Some songs aren’t playing on iPhone

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Some songs aren’t playing on iPhone

Casual Listener

i can’t play certain songs on my iphone. it won’t let me click on them & i have them downloaded & the sign showing it is downloaded vanished.

Plan

Premium

Country

California 

Device

(iPhone 7 Plus)

Operating System

(iOS 12.3.1)

 

Issue

 

5 Replies
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Re: Some songs aren’t playing on iPhone

Rock Star 22
Rock Star 22

Hey @emilyyr5, help's arrived!

 

Could you try a clean reinstall of the Spotify app? If that doesn't help, let's try logging out > restart device > log back in.

 

Let me know how this goes 🙂

Billy-JRock Star 22
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Re: Some songs aren’t playing on iPhone

Casual Listener

it didn’t work but thank you though !!

Highlighted

Re: Some songs aren’t playing on iPhone

Rock Star 22
Rock Star 22

Hey @emilyyr5.

 

Thanks for trying those steps! Could you send me a screenshot/video recording of what happens when you try to play songs? Also, is this happening to a certain artist? Have you tried using a different internet connection?

 

The more details I can get from you, it'll help us get this resolved quickly! Keep me posted 🙂

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Some songs aren’t playing on iPhone

Casual Listener

they show up like this.

i’m not able to click on them or anything..

34FA48FA-5815-4BCA-9E84-F6874D5EA666.png
Highlighted

Re: Some songs aren’t playing on iPhone

Rock Star 22
Rock Star 22

Hey @emilyyr5,

 

Thanks for the photo!
In this case, I'd recommend checking out this support article > Something I saved is greyed out and won't play section for some more info on this.

 

I hope this helps!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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