Someone is using my account and I can’t disconnect them.

[lansi]

Something weird is happening. I’m using spotify and it randomly skips songs, starts playing songs I have never heard og, and there is a Chrome Web Player always available to play music on, even though I’ve changed password twice and disconnected everywhere 3 times...

I can’t listen to my music anymore...

[Luke]

Hey @lansi,

please follow the steps shown in this support article.

Have a nice day!

LK608

[lansi]

I already have tried that...

[Luke]

Hey again @lansi,

Sorry to hear! Did you try the very last step here: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/? If you're still having trouble, you can:

'Go to our contact form and select Logging in > I can't log in to Spotify > I STILL NEED HELP.'

The team then take all the necessary and precautionary steps to secure your account and return access to you.

I hope that helps out! The Support team should get back to you soon once you've been in touch 🙂

Have a great day!

LK608