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Someone took over my playlists

Someone took over my playlists

My phone began to play other people’s music and I couldn’t disconnect to other speakers while out in the wilderness. I turned off wifi and Bluetooth yet still connected to a laptop and a pixel phone repeatedly. I don’t want the share speaker feature. Now my song preferences are all music I don’t like. Help! Or I will just cancel my subscription
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1 Reply

Hey there,

 

Thanks for posting in the Community and welcome. 

 

In this case, we suggest you follow the steps you can find here to protect your account.

 

Additionally, since you mentioned you're seeing devices you don't recognize, we'd recommend to log in to your account page, scroll down, and select SIGN OUT EVERYWHERE. This way you’ll sign out from every device in which your account is open.

 

Note: Keep in mind this can take up several hours to take effect everywhere.

 

We recommend checking for anything suspicious on your Account Overview page and removing all apps connected to your account. You can easily reconnect the apps that you use whenever you want. If you notice anything suspicious you can remove it with the REMOVE ACCESS button.


We hope you found this helpful. Let us know if you need anything else. 

AlejaRModerator
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