Help Wizard

Step 1


Song interruption

Song interruption

I will be listening to any playlist, and a song from the artist Terry Crew will randomly start playing. This song is not in any of my playlists, nor have I ever heard of the artist or album before.  You cannot press back to go back to original song, nor can you press forward. It is relentless, and nothing I do can prevent it. It is 2 song from the same artist, however the image attached is the song that most frequently occurs. It is extremely irritating and I would appreciate this being resolved as soon as possible. 

None of the below information is required. However, the more you provide the easier it will be for us to try and help.






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


2 Replies

I also use the family share account and use an iPhone XR. 

Hey there @mareasayeed


Thanks for reaching out - we’re here to help!

If you notice any suspicious activity on your Spotify account, always follow the steps below first:

  1. Open the Reset Password form in a private/incognito window and create a new, strong password you haven’t used for another online service; 

  2. Open your Account Page, scroll down and click on SIGN OUT EVERYWHERE

If that doesn’t do the trick, just let us know and we’ll provide you with further help. 

Hope this helps. Let us know how it goes. 

Suggested posts