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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49937 Views
  • 15 replies
  • 36 likes
  • 49937 Views
  • 15 replies
  • 36 likes

Solved!!Superuser Contribution Keeps playing same song

The same song keeps playing. I pause and it starts playing again. I switch to my play list and it comes back to the same song. changed my password because taught someone was messing with me but as soon as I go “on line” (wifi) then same song plays th...

  • Casual Listener
  • The same song keeps playing. I pause and it starts playing again. I switch to my play list and it comes back to the same song.  changed my password because taught someone was messing with m...
  • Mario
  • Spotify Legend
  • 3501 Views
  • 4 replies
  • 1 likes
  • 3501 Views
  • 4 replies
  • 1 likes

Why is not every playlist like the "Deep House Relax" playlist"?

I noticed that the Deep House Relax playlist is the only one where the album covers are shown in the list. Thias is the only feature I'm missing from Apple Music at Spotify. Why isn't that feature available in all playlists - at least as an option? W...

  • Regular
  • I noticed that the Deep House Relax playlist is the only one where the album covers are shown in the list. Thias is the only feature I'm missing from Apple Music at Spotify. Why isn't that feature av...
  • OneByBoo
  • Roadie
  • 612 Views
  • 1 replies
  • 0 likes
  • 612 Views
  • 1 replies
  • 0 likes

Spotify connect completely broken

hi,i use spotify premium on an iPhone and iPad with newest iOS. Since a few days Spotify connect is broken for me: my Yamaha musiccast speakers are not in the list anymore. It worked perfectly for months. Goggle cast and airplay works still flawlessl...

  • Music Fan
  • hi, i use spotify premium on an iPhone and iPad with newest iOS.    Since a few days Spotify connect is broken for me: my Yamaha musiccast speakers are not in the list anymore. It worked...
  • imnotarealrobot
  • Gig Goer
  • 1619 Views
  • 8 replies
  • 3 likes
  • 1619 Views
  • 8 replies
  • 3 likes

BUG: Skip/Add Duplicate Confirmation

PlanPremiumCountryUnited StatesDeviceiPhone 11 ProOperating SystemiOS 13.3 My Question or IssueWhen adding a song to a playlist where it already exists, I do not get the Duplicate Song modal unless I’m on WiFi. The playlist title and info simply fade...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 11 Pro Operating System iOS 13.3   My Question or Issue When adding a song to a playlist where it already exists, I do not get the Dupl...
  • ScottPhrenetik
  • Casual Listener
  • 1199 Views
  • 3 replies
  • 0 likes
  • add to playlist
    Bug iOS
    Duplicate Song
  • 1199 Views
  • 3 replies
  • 0 likes

Music randomly paused on iPhone

Plan: PremiumCountry: Netherlands Device: iPhone 11Operating System: iOS 13.3 My Question or Issue: Since I have my iPhone 11 Spotify randomly pauses after a few seconds of playing a song. Sometimes it works for an hour or 2, and then it starts pausi...

  • Visitor
  •   Plan: Premium Country: Netherlands   Device: iPhone 11 Operating System: iOS 13.3   My Question or Issue: Since I have my iPhone 11 Spotify randomly pauses after a few se...
  • JSafari
  • Visitor
  • 1710 Views
  • 2 replies
  • 0 likes
  • 1710 Views
  • 2 replies
  • 0 likes

Metadata Doesn't Update After 1st Song

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 13.3 My Question or IssueThis just started happening recently. When I use Spotify using Bluetooth in my car, the artist name, album title, and song name will only show for the first song that I ...

  • Visitor
  •   Plan Premium Country USA Device iPhone 11 Operating System iOS 13.3   My Question or Issue This just started happening recently. When I use Spotify using Bluetooth in my car, t...
  • dgraber
  • Visitor
  • 811 Views
  • 1 replies
  • 0 likes
  • 811 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unlinking online devices on network.

PlanFree/PremiumCountry UKDevices iPad, iPhone Operating SystemiOS 13, iOS 13 for iPad My Question or IssueHelp! I am STILL trying to unlink two devices from my Spotify Premium account. I have tried absolutely everything so far suggested, even to the...

  • Casual Listener
  •   Plan Free/Premium Country UK Devices iPad, iPhone   Operating System iOS 13, iOS 13 for iPad    My Question or Issue Help! I am STILL trying to unlink two devices from...
  • Katerina
  • Spotify Legend
  • 1331 Views
  • 2 replies
  • 0 likes
  • 1331 Views
  • 2 replies
  • 0 likes

Superuser Contribution Stops playing after a fee seconds

PlanPremiumCountryUS DeviceiPhone 11Operating SystemiOS 13 My Question or IssueSpotify stops playing after a few seconds under cellular. Also not showing cover pages for most playlists. It works well under WIFI though. I checked that I have enough da...

  • Casual Listener
  • Plan Premium Country US   Device iPhone 11 Operating System iOS 13   My Question or Issue Spotify stops playing after a few seconds under cellular. Also not showing cover pages f...
  • Mario
  • Spotify Legend
  • 488 Views
  • 2 replies
  • 0 likes
  • 488 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unknown song playing

An unknown song is playing on my Spotify. When I start a podcast it stops after 2-3 seconds and Spotify starts to play the same song again. If I pause it it restarts again. Spotify also tells me that I am listening on Chrome even after I did the log ...

  • Casual Listener
  • An unknown song is playing on my Spotify. When I start a podcast it stops after 2-3 seconds and Spotify starts to play the same song again. If I pause it it restarts again. Spotify also tells me that...
  • Mario
  • Spotify Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Spotify will connect to google home mini but will not play

PlanPremiumCountryUnited StatesDeviceIphone 11 / google home miniOperating SystemiOS 13 My Question or IssueI've had an ongoing issue for over a month now. Spotify will not play on my Google Home Mini or any of the Google devices in my house. I can u...

  • Visitor
  • Plan Premium Country United States Device Iphone 11 / google home mini Operating System iOS 13   My Question or Issue I've had an ongoing issue for over a month now. Spotify will not p...
  • 414 Views
  • 0 replies
  • 0 likes
  • on going
  • 414 Views
  • 0 replies
  • 0 likes

Superuser Contribution Automatically Playing Only One Album

Iphone X/IOS 10/PremiumMy Question or IssueMy spotify today is automatically playing an album by an artist I do not follow, have never searched, and never listened to. Every time I try to change the song, it goes right back to the album and will not ...

  • Casual Listener
  • Iphone X/IOS 10/Premium My Question or Issue My spotify today is automatically playing an album by an artist I do not follow, have never searched, and never listened to. Every time I try to chang...
  • sking102030
  • Casual Listener
  • 1306 Views
  • 4 replies
  • 0 likes
  • automatically playing
    glitching
  • 1306 Views
  • 4 replies
  • 0 likes

Superuser Contribution Album cover showing only in WIFI not Mobile Data

PlanPremiumCountryBelgium DeviceiPhone 8+, iPhone 11 ProOperating SystemiOS 13 Hi All,Since a few months, the album covers don't show when I listen with the app on mobile data (4G) but it shows only on WIFI.Is there a way to get it back. I have reins...

Capture d’écran . 2020-01-19 à 00.10.57.png Capture d’écran . 2020-01-19 à 00.24.38.png
  • Casual Listener
  • Plan Premium Country Belgium   Device iPhone 8+, iPhone 11 Pro Operating System iOS 13   Hi All, Since a few months, the album covers don't show when I listen with the app on mob...
  • Onewave
  • Roadie
  • 3308 Views
  • 3 replies
  • 1 likes
  • 3308 Views
  • 3 replies
  • 1 likes

Find position of current song within playlist

PlanPremiumDeviceiPhoneOperating SystemiOS 13.3 Hi,I noticed that it is very inconvinient to find the current position of a song within a playlist. It is only possible by manually scrolling through the playlist. Feature requestIf you play a song and ...

  • Music Fan
  • Plan Premium Device iPhone Operating System iOS 13.3   Hi, I noticed that it is very inconvinient to find the current position of a song within a playlist. It is only possible by manuall...
  • OneByBoo
  • Roadie
  • 2318 Views
  • 3 replies
  • 5 likes
  • 2318 Views
  • 3 replies
  • 5 likes

Superuser Contribution Blank screen- podcasts

Help please! When I go into the podcast screen (accessed from the Search Page->Podcasts) the page is black and blank so I can no longer browse podcasts. I have tried everything- restarting the phone, logging in and out of the app, reinstalling the ap...

  • Newbie
  • Help please! When I go into the podcast screen (accessed from the Search Page->Podcasts) the page is black and blank so I can no longer browse podcasts. I have tried everything- restarting the pho...
  • Mario
  • Spotify Legend
  • 1206 Views
  • 1 replies
  • 1 likes
  • 1206 Views
  • 1 replies
  • 1 likes

[iOS][Connect] Spotify won't "connect to a device" when the second phone's screen locked

Hi there, My phone is an iPhoneiOS 12.4.1Spotify version 8.5.41 Connect to a device option won't show my second phone online unless I unlock its screen and open the spotify app. Once I do so, it will play music regardless if I lock the screen or not....

  • Visitor
  • Hi there,  My phone is an iPhone iOS 12.4.1 Spotify version 8.5.41   Connect to a device option won't show my second phone online unless I unlock its screen and open the spotify app. O...
  • 521 Views
  • 0 replies
  • 0 likes
  • Connect
    iOS
  • 521 Views
  • 0 replies
  • 0 likes

Unknown song playing

An unknown song is playing on my Spotify. When I start a podcast it stops after 2-3 seconds and Spotify starts to play the same song again. If I pause it it restarts again. Spotify also tells me that I am listening on Chrome even after I did the log ...

  • Casual Listener
  • An unknown song is playing on my Spotify. When I start a podcast it stops after 2-3 seconds and Spotify starts to play the same song again. If I pause it it restarts again. Spotify also tells me that...
  • Emilia_8
  • Community Legend
  • 621 Views
  • 1 replies
  • 0 likes
  • 621 Views
  • 1 replies
  • 0 likes

Spotify pasues during play in Car via iPhone 11

PlanPremium familyCountryTurkeyDeviceiPhone 11 (2 days old)Operating SystemIOS 13.3 My Question or IssueWhen i am using spotify on my iphone 11 to listen music in my car (peugeot 3008 2016 i don't know if this is related...) song pauses like in every...

  • Casual Listener
  • Plan Premium family Country Turkey Device iPhone 11 (2 days old) Operating System IOS 13.3   My Question or Issue When i am using spotify on my iphone 11 to listen music in my car (peu...
  • Tatuli
  • Casual Listener
  • 651 Views
  • 2 replies
  • 0 likes
  • 651 Views
  • 2 replies
  • 0 likes

Superuser Contribution My downloaded songs won’t play in offline mode

PlanPremiumCountryAustralia, currently in Thailand DeviceiPhone XSOperating SystemiOS 13.3 My Question or IssueThe last few days much of my downloaded songs won’t play in offline or airplane mode. The same tracks worked fine a week ago. When pressing...

  • Visitor
  •   Plan Premium Country Australia, currently in Thailand  Device iPhone XS Operating System iOS 13.3   My Question or Issue The last few days much of my downloaded songs won’...
  • 415 Views
  • 0 replies
  • 0 likes
  • 415 Views
  • 0 replies
  • 0 likes

Podcasts Page Empty

Plan: PremiumCountry: New Zealand Device: iPhone XROperating System: iOS 13.3 My Question or IssueThe Podcasts page is coming up empty when I go from the Search tab and try to browse Podcasts. It works fine for all other music genres, and also when I...

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  • Newbie
  • Plan: Premium Country: New Zealand   Device: iPhone XR Operating System: iOS 13.3   My Question or Issue The Podcasts page is coming up empty when I go from the Search tab and t...
  • PavaScotty
  • Visitor
  • 1252 Views
  • 1 replies
  • 10 likes
  • Browse
    Podcasts
    Search
  • 1252 Views
  • 1 replies
  • 10 likes

Low Volume via Airplay

PlanPremiumCountryUSA DeviceAll Apple GadgetsOperating SystemLatest iOs My Question or IssueI have 2 music systems, running a Yamaha receiver with a Chromecast attached to it, then I play my Spotify (Premium) via iPad or iPhone and cast it to my Chro...

  • Music Fan
  • Plan Premium Country USA   Device All Apple Gadgets Operating System Latest iOs   My Question or Issue I have 2 music systems, running a Yamaha receiver with a Chromecast attac...
  • Onewave
  • Roadie
  • 1921 Views
  • 2 replies
  • 0 likes
  • 1921 Views
  • 2 replies
  • 0 likes