Spotify does not work with cellular data.

[NoWay5]

Hello, 

Spotify says "You're offline" when phone is on cellular data. The phone is connected, because all other applications works fine.

Spotify connects successfully when WiFi is enabled. 

I've tried:

- reintstall

- device restart

without effect. 

Phone: iPhone7

Spotify version: 6.8.0.3786

Telco: Mtel Bulgaria, 3G/LTE network

Premium account. 

Does someone have had a similar problem and managed to fix it? It is really frustrating!

Thanks

[Sashiko20]

I have the same issue from 3 days ago. iPhone 6S, latest iOS. Rebooted device, loged out and then loged in, reinstall the app. Only working on WiFi. On LTE it's stuck on Connecting... I can see you're too in Bulgaria, on Mtel. Maybe it's something wrong with Mtel?

[Sashiko20]

I just talked with Mtel representative about this issue. They are aware of this and are working on it. As i was told, it will be resolved as fast as they can. 🙂 

[thorindwarf]

I can confirm that the problem is with MTel. I just tested my home devices with hotspot from vivacom (as I have home broadband from Mtel) and it's working without issues.

[kryddersen]

Hi

Check in the Mobile data settings, then find spotify and see if you are allowing it to use cellular data.

[NoWay5]

I was wondering whether it is an Mtel problem, but all other apps are working fine. So I've decided that it's more likely to be a Spotify problem.

But obviously another problem with good old Mtel. Hope they will fix it sooner...

Thanks for the info guys. 🙂

[NoWay5]

Hi,

all settings are correct. I've checked them several times. The problem appeared before couple of days. Before that it was fine. 

[albanvillia]

I have the same problem....
Did you solve it ?

[mupkoc]

I have the same issue with iPhone 5S iOS 10.1.1; Sporify 6.8.0.3786; MTel Network and Premium account.

Looking at all replies in the thread it looks like the issue is coused by network service provider (MTel Bulgaria).

[NoWay5]

Well, also spoke with Mtel support and they said that it is more likely to be Spotify problem.

Now I wrote to Spotify support and waiting for response. 

Talked with couple of friends using other Bulgarian telecoms and they do not have such a problem. My personal opinion is that this is Mtel problem. Unfortunately we will have to wait until they fix it.

[Sk8stream]

I have the same problem for 3 days now... I really hope they will fix it soon, I spoke to the support, they say they're aware.. who knows?! They will fix it "As soon as possible", she said...

[NoWay5]

I've spoke with Mtel and Spotify support and still I am not sure where was the problem. But seems to be fixed. Currenly Spotify connects succesfully on when phone is using mobile data.

[Sashiko20]

Yeah, i can confirm it curretly works with me as well. Let's hope it will stay this way 🙂 

[Sk8stream]

Works for me as well 🙂 for now..

[amanpatel]

I have been facing this problem for a week now. My Spotify works fine when I am using my Wifi but it keeps showing connecting... which is very annoying. Because everything else works fine on my phone with my data. I watch NetFlix, Prime, Hotstar, youtube - all in good quality, what more data is needed to use Spotify. I have uninstalled the app, checked the setting to use cellular data too, and even log out and logged in a few times.  Is there any way to fix this