Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
140640 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
So i just activated my premium, it said that the first month was free so transfered 1 cent to spotify but now it still says that im using a free account, im logged in via appleid
So i just activated my premium, it said that the first month was free so transfered 1 cent to spotify but now it still says that im using a free account, im logged in via appleid
Roadie
396 Views
1 replies
0 likes
When I’m playing my music it’s keeps randomly playing this “song” a few times a day. Does anyone know what this is and what I can do to make it stop? Haha. Thanks!
When I’m playing my music it’s keeps randomly playing this “song” a few times a day. Does anyone know what this is and what I can do to make it stop? Haha. Thanks!
Roadie
1400 Views
5 replies
0 likes
PlanPremium FamilyCountryItalyDeviceiPhone XSOperating SystemiOS 13.4 My Question or IssueWhen I lower the tab with the song controls while i’m on a playlist, many times it happens that the name of the playlist and the back button go beyond the syste...
Plan Premium Family Country Italy Device iPhone XS Operating System iOS 13.4 My Question or Issue When I lower the tab with the song controls while i’m on a playlist, many times it h...
Not applicable
1439 Views
4 replies
0 likes
PlanPremium CountryCanada DeviceiPad Pro 2018 Operating SystemiPadOS 13.4 My Question or IssueHello,It looks like the "Go to Queue" issue that's already been flagged on this thread (https://community.spotify.com/t5/Ongoing-Issues/Mobile-I-can-t-open-...
Plan Premium Country Canada Device iPad Pro 2018 Operating System iPadOS 13.4 My Question or Issue Hello, It looks like the "Go to Queue" issue that's alread...
Visitor
730 Views
1 replies
1 likes
PlanPremiumCountryUSADeviceiPhone XOperating SystemiOS 13.3.1Spotify Version 8.5.55 My Question or IssuePreviously, when I would go to my Podcasts, I could start playing the most recent podcast and Spotify would continue playing all podcasts that hav...
Plan Premium Country USA Device iPhone X Operating System iOS 13.3.1 Spotify Version 8.5.55 My Question or Issue Previously, when I would go to my Podcasts, I could start playing th...
464 Views
0 replies
0 likes
PlanFree/PremiumCountryUSADeviceiPhone 6Operating SystemiOS 12.4.5 Here we are on the fourth week of albums not playing in their entirety while in offline mode. If you select the first song to play, upon it's completion none of the other songs will p...
Plan Free/Premium Country USA Device iPhone 6 Operating System iOS 12.4.5 Here we are on the fourth week of albums not playing in their entirety while in offline mode. If you se...
Music Fan
680 Views
3 replies
1 likes
Hi. I have the same issue bbbbbenis had on Windows There is no pattern to the app's behavior, it exhibits this about 50 % of the time I use it. I reinstalled Spotify on my phone but the bug persists. I am running version 8.5.54.1127 on an iPhone 6 ru...
Hi. I have the same issue bbbbbenis had on Windows There is no pattern to the app's behavior, it exhibits this about 50 % of the time I use it. I reinstalled Spotify on my phone but the bug...
Visitor
641 Views
2 replies
1 likes
I have a 2017 BMW with updated software, I now have no Album cover showing on my car screen using Bluetooth the feature completely disappear after the last update, I already logged out of my account, did a fresh installed and nothing seems to resolve...
I have a 2017 BMW with updated software, I now have no Album cover showing on my car screen using Bluetooth the feature completely disappear after the last update, I already logged out of my account,...
Casual Listener
12190 Views
3 replies
2 likes
Anyone else having problems with Spotify un-downloading offline playlists that are downloaded? How do I fix this?
Anyone else having problems with Spotify un-downloading offline playlists that are downloaded? How do I fix this?
Music Fan
434 Views
1 replies
1 likes
I recently got a new iPhone, and upon setting it up it downloaded all the songs, albums, playlists etc that I had downloaded on my old device- except all of the local files stopped playing. they are not grayed out, and they have the green downloaded ...
I recently got a new iPhone, and upon setting it up it downloaded all the songs, albums, playlists etc that I had downloaded on my old device- except all of the local files stopped playing. they are ...
Visitor
1459 Views
5 replies
1 likes
Germany - IPhone 11 -Premium Family Hallo! Bei der Wiedergabe auf meinem iPhone 11 hakt die Wiedergabe und springt im Lied hin und her. Auf dem Sperrbildschirm sieht es aus als würde jemand „unsichtbares“ die vor-und rücklauftasten drücken. Zwischend...
Germany - IPhone 11 -Premium Family Hallo! Bei der Wiedergabe auf meinem iPhone 11 hakt die Wiedergabe und springt im Lied hin und her. Auf dem Sperrbildschirm sieht es aus als würde j...
719 Views
0 replies
0 likes
PlanFree/PremiumCountryGermanyDevice(iPhone XS, iPad Air 3)Operating System(iOS 13) My Question or IssueHello,I have just a Question about the Security. I have two devices (iphone and iPad).I installed on both Spotify on the same time. I already have...
Plan Free/Premium Country Germany Device (iPhone XS, iPad Air 3) Operating System (iOS 13) My Question or Issue Hello, I have just a Question about the Security. I have two devices ...
Not applicable
1133 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceiPhone 8 My Question or IssueMy account shuffles no matter what, I cant get an album to play straight through. I have premium and confirmed that on both my phone and computer. I signed out of everything and the issue persist...
Plan Premium Country US Device iPhone 8 My Question or Issue My account shuffles no matter what, I cant get an album to play straight through. I have premium and confirmed that on both...
Music Fan
604 Views
3 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
362 Views
0 replies
0 likes
(On an iPad)Whenever I’m just playing through my liked music, which is pretty much all I ever do, it keeps doing two things:1. If I’m just playing it through in order, it keeps jumping back to the first song on the list, even if I’ve only gotten thre...
(On an iPad) Whenever I’m just playing through my liked music, which is pretty much all I ever do, it keeps doing two things: 1. If I’m just playing it through in order, it keeps jumping back to th...
Spotify Legend
563 Views
1 replies
0 likes
I’m really new to using Spotify and tried to look up how to figure out this issue but from the thread I read all the answers given didn’t work for me. I’m using the app on my iOS device which I’ve found really sucks to be honest, as a free member try...
I’m really new to using Spotify and tried to look up how to figure out this issue but from the thread I read all the answers given didn’t work for me. I’m using the app on my iOS devic...
288 Views
0 replies
0 likes
PlanPremiumCountryNZDeviceIphone XROperating SystemIOS My Question or IssueSince the last update on ios I am unable to play a playlist or album without being interrupted by a song from the new recommendations section under the Good Morning/afternoon ...
Plan Premium Country NZ Device Iphone XR Operating System IOS My Question or Issue Since the last update on ios I am unable to play a playlist or album without being interrupted by a...
Casual Listener
656 Views
4 replies
0 likes
PlanPremiumCountrySpainDevice(iPhoneXR)Operating System(iOS 13.3.1) When playing a song from a Playlist, the new green Play/Pause button does not change from play icon to pause icon.
Plan Premium Country Spain Device (iPhoneXR) Operating System (iOS 13.3.1) When playing a song from a Playlist, the new green Play/Pause button does not change from play icon to pause...
394 Views
0 replies
0 likes
PlanFreeDeviceiPadOperating SystemiOS 10 My Question or IssueI have accidentally hidden several songs and i tried unhiding them but that didn’t work. I have tried logging out and back in, refreshing the app, deleting the app and redownloading. How do...
Plan Free Device iPad Operating System iOS 10 My Question or Issue I have accidentally hidden several songs and i tried unhiding them but that didn’t work. I have tried logging out and...
556 Views
0 replies
1 likes
Plan PREMIUMCountry MEXICO Device iPhone 8Operating System Software version 13.4.1 My Question or Issue:This issue has been posted before, and closed as "fixed," but it is not. I can listen to my downloaded playlists offline just fine, but my downloa...
Plan PREMIUM Country MEXICO Device iPhone 8 Operating System Software version 13.4.1 My Question or Issue: This issue has been posted before, and closed as "fixed," but it i...
Visitor
1447 Views
5 replies
4 likes
