Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35559 Views
  • 15 replies
  • 36 likes
  • 35559 Views
  • 15 replies
  • 36 likes

Offline Sync

I recently upgraded to an iPhone 8. I cannot get Offline Sync to work. It is working for one song oddly, but I'm wanting to add two more. I've done this successfully on my tablet and my previous phone, but it's not working on this one. All three song...

  • Visitor
  • I recently upgraded to an iPhone 8. I cannot get Offline Sync to work. It is working for one song oddly, but I'm wanting to add two more. I've done this successfully on my tablet and my previous phon...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Premium does not work anymore on iOS

PlanPremiumCountryFrance DeviceiPhone 7Operating SystemiOS 13.3 My Question or IssueIt s been a week on Wifi and 4g:- Songs from playlists play 10 sec- Home does not load- Search does not load My phone is up-to-date with plenty of storage. I deleted,...

  • Casual Listener
  • Plan Premium Country France   Device iPhone 7 Operating System iOS 13.3   My Question or Issue It s been a week on Wifi and 4g: - Songs from playlists play 10 sec - Home does n...
  • 1151389152
  • Casual Listener
  • 1717 Views
  • 5 replies
  • 0 likes
  • iOS 13.3
    Premium
  • 1717 Views
  • 5 replies
  • 0 likes

Those of us using iPads as headunits....

These updates have been terrible. Remember back when Spotify was a split screen and they took it away to make one version to support? Then we got preview of tracks behind and ahead in landscape mode and then they took it away? I could have sworn I co...

Screenshot_20191019-214154_Instagram.jpg 20191019_214451-01.jpeg
  • Casual Listener
  • These updates have been terrible. Remember back when Spotify was a split screen and they took it away to make one version to support? Then we got preview of tracks behind and ahead in landscape mode ...
  • m1ckDELTA
  • Regular
  • 550 Views
  • 3 replies
  • 0 likes
  • 550 Views
  • 3 replies
  • 0 likes

Audio unclear

PlanFreeCountryIndiaDeviceiPhone 5s, iPad 9.7 2018Operating System5s: 12.4, iPad: 13.3.1 My Question or IssueThis problem started occurring yesterday. I use Positive Vibration(House of Marley) to listen to Spotify. While listening, (iPhone was locked...

  • Casual Listener
  • Plan Free Country India Device iPhone 5s, iPad 9.7 2018 Operating System 5s: 12.4, iPad: 13.3.1   My Question or Issue This problem started occurring yesterday. I use Positive Vibratio...
  • R58iiZ
  • Casual Listener
  • 665 Views
  • 2 replies
  • 0 likes
  • Audio Effects
  • 665 Views
  • 2 replies
  • 0 likes

Superuser Contribution Accessing downloaded songs w. weak internet connection

I have Spotify premium so I can keep music downloaded to my iPhone. However, when opening an album/song, Spotify will always try to connect to the internet to load some extra data or whatever. But if I have a weak internet connection (which is why I ...

  • Regular
  • I have Spotify premium so I can keep music downloaded to my iPhone. However, when opening an album/song, Spotify will always try to connect to the internet to load some extra data or whatever. But if...
  • AppleG
  • Composer
  • 1478 Views
  • 12 replies
  • 1 likes
  • 1478 Views
  • 12 replies
  • 1 likes

Playing on multipled Bluetooth devices

I know this must be addressed elsewhere but I can't find it. I have multiple bluetooth speakers throughout the house. But Spotify will only allow me to select one bluetooth device at a time. There has to be a way to play it on all of them...

  • Visitor
  • I know this must be addressed elsewhere but I can't find it. I have multiple bluetooth speakers throughout the house. But Spotify will only allow me to select one bluetooth device at a time. There ha...
  • OneByBoo
  • Roadie
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Jumps out of my playlist after first song; starts playing random songs from other playlist

PlanPremiumCountryUSADeviceiPhone XOperating System(iOS latest update) My Question or IssueI start playing a playlist by opening the playlist and hitting “Shuffle Play”. It alway chooses the first song from that playlist. But every song after that is...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X Operating System (iOS latest update)   My Question or Issue I start playing a playlist by opening the playlist and hitting “Shuffle Play”. It a...
  • connon
  • Casual Listener
  • 7261 Views
  • 3 replies
  • 2 likes
  • 7261 Views
  • 3 replies
  • 2 likes

Updating

My phone doesn’t look like my friends. And I do not have the “car” option in my settings and his screen changes after updates and mine do not iPhone 10s max premium

  • Casual Listener
  • My phone doesn’t look like my friends. And I do not have the “car” option in my settings  and his screen changes after updates and mine do not  iPhone 10s max  premium 
  • Bittencourt
  • Spotify Star
  • 528 Views
  • 3 replies
  • 0 likes
  • 528 Views
  • 3 replies
  • 0 likes

Spotify iOS 13 App Connected in Car Via USB Has No Song Info Or In-Vehicle Control

PlanPremiumCountryCanadaDeviceIPhone SEOperating SystemiOS 13 LatestMy Question or IssueSince implementing iOS 13 and the latest Spotify App update on my iPhone SE, when I connect to my 2015 Camry (non-Car-Play) via USB, the music plays through the c...

  • Music Fan
  •   Plan Premium Country Canada Device IPhone SE Operating System iOS 13 Latest My Question or Issue Since implementing iOS 13 and the latest Spotify App update on my iPhone SE, when I c...
  • wrkbrt
  • Visitor
  • 2000 Views
  • 2 replies
  • 1 likes
  • 2000 Views
  • 2 replies
  • 1 likes

Podcasts won't play in chronological order (even after sorting by date)

PlanPremiumCountryIrelandDeviceiPhone 8Operating SystemiOS 10 My Question or IssueWhen I listen to podcasts, it always plays the previous episode. It does not matter how I sort the podcast. Am I missing something? Every other post on this topic makes...

  • Visitor
  • Plan Premium Country Ireland Device iPhone 8 Operating System iOS 10   My Question or Issue When I listen to podcasts, it always plays the previous episode. It does not matter how I so...
  • 845 Views
  • 0 replies
  • 2 likes
  • 845 Views
  • 0 replies
  • 2 likes

Can’t rearrange songs

  PlanFreeCountryCanadaIphone 6sOperating SystemiOS 13.3.1 My Question or IssueI just downloaded Spotify and made a playlist but I can’t seem to rearrange the songs according to my preference. I’ve searched up articles and they say you can edit the p...

714DA06D-0C30-4F41-A62A-6BB73118FAA9.png 5DAD1278-E5EA-4C67-BEEB-1944D385175D.png
  • Visitor
  •    Plan Free Country Canada Iphone 6s Operating System iOS 13.3.1   My Question or Issue I just downloaded Spotify and made a playlist but I can’t seem to rearrange the songs according...
  • OneByBoo
  • Roadie
  • 542 Views
  • 1 replies
  • 0 likes
  • 542 Views
  • 1 replies
  • 0 likes

[iOS] Bluetooth Headset: Spotify will not play downloaded tracks when offline

PlanPremiumCountryISADeviceiPhone XSOperating SystemiOS 13.3My Question or IssueWhen in offline mode the Spotify app will not play audio on my Bluetooth headset (Sony WH-H910). I can navigate the app just fine, but when I tap play nothing happens. Al...

  • Newbie
  • Plan Premium Country ISA Device iPhone XS Operating System iOS 13.3 My Question or Issue When in offline mode the Spotify app will not play audio on my Bluetooth headset (Sony WH-H910). I ca...
  • 642 Views
  • 0 replies
  • 0 likes
  • 642 Views
  • 0 replies
  • 0 likes

local files won't play on iPhone only

PlanPremiumCountryUnited StatesDeviceiPhone 6sOperating SystemiOS 13.3 My Question or IssueMy issue may sound generic, but I believe it to be of a different nature than those found in threads of a similar topic. I recently factory reset my phone to s...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 6s Operating System iOS 13.3   My Question or Issue My issue may sound generic, but I believe it to be of a different nature than those...
  • exandrew
  • Casual Listener
  • 794 Views
  • 3 replies
  • 0 likes
  • 794 Views
  • 3 replies
  • 0 likes

Superuser Contribution APP automatically playing specific song

PlanPremiumCountryArgentinaDeviceiPhone XR Operating SystemIOS 13.3 My Question or IssueI'm having this weird problem since a couple of days ago. (I've edited this message as I put a new reply with some updates/info) Description is pretty easy: it do...

sebun21_1-1580154059534.png sebun21_0-1580153594467.png
  • Casual Listener
  • Plan Premium Country Argentina Device iPhone XR Operating System IOS 13.3   My Question or Issue I'm having this weird problem since a couple of days ago.   (I've edited this m...
  • Gnougnou13
  • Visitor
  • 1138 Views
  • 5 replies
  • 1 likes
  • Changing Tracks
    unknown artist
  • 1138 Views
  • 5 replies
  • 1 likes

iPad 1

I'm trying to install Spotify my mom's iPad 1 Generation. but it wouldn't work.Please advise. Thx.

  • Regular
  • I'm trying to install Spotify my mom's iPad 1 Generation. but it wouldn't work. Please advise. Thx.  
  • Loxer
  • Community Legend
  • 428 Views
  • 1 replies
  • 0 likes
  • ios 5
  • 428 Views
  • 1 replies
  • 0 likes

Artists in my library

iPhone 7 This is a question from a friend. So in my artists tab on my library, it shows all the artists I follow. What it also does, when I like a song/album from said artist, it adds that to the artist’s profile in my library. Then i can just listen...

  • Casual Listener
  • iPhone 7  This is a question from a friend. So in my artists tab on my library, it shows all the artists I follow. What it also does, when I like a song/album from said artist, it adds that to ...
  • Loxer
  • Community Legend
  • 555 Views
  • 3 replies
  • 0 likes
  • 555 Views
  • 3 replies
  • 0 likes

Starting Spotify app takes 30sec

PlanPremiumCountryNetherlandsDeviceiPhone 7Operating System(iOS 13.3 My Question or IssueWhen starting the Spotify app it takes almost 30 seconds to show the “home” screen. This occurs since the latest update of iOS and the Spotify app.

  • Casual Listener
  • Plan Premium Country Netherlands Device iPhone 7 Operating System (iOS 13.3   My Question or Issue When starting the Spotify app it takes almost 30 seconds to show the “home” screen. T...
  • Loxer
  • Community Legend
  • 587 Views
  • 2 replies
  • 0 likes
  • 587 Views
  • 2 replies
  • 0 likes

Spotify for Artist app keeps crashing

PlanFree/PremiumCountryUSA Device(iPhone SEOperating System(iOS 13.3) My Question or IssueI just downloaded the Spotify for Artists app to manage my band's page from my phone. When I try to do anything - make a playlist, upload an avatar, set artists...

  • Visitor
  • Plan Free/Premium Country USA   Device (iPhone SE Operating System (iOS 13.3)   My Question or Issue I just downloaded the Spotify for Artists app to manage my band's page from m...
  • Loxer
  • Community Legend
  • 1516 Views
  • 1 replies
  • 0 likes
  • Artist app crash
  • 1516 Views
  • 1 replies
  • 0 likes

Local Files Won't Play on iPhone

PlanPremiumCountryUSADeviceiPhone 11Operating SystemRunning 13.3 My Question or IssueI recently switched from my old iPhone SE to an iPhone 11 about a week ago. On my old iPhone I was able to sync local files from my Desktop to my iPhone without any ...

  • Visitor
  • Plan Premium Country USA Device iPhone 11 Operating System Running 13.3   My Question or Issue I recently switched from my old iPhone SE to an iPhone 11 about a week ago. On my old iPh...
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes