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Volume reduction on iPhone notifications remains reduced

Volume reduction on iPhone notifications remains reduced

Durchlaucht

 

Plan

Premium

Country

Germany

Device

iPhone XR

Operating System

iOS 13.3.1

 

My Question or Issue

Problem reproduction:

1. I listen music with Spotify.
2. Suddenly a message comes in,

2a. the volume of the music gets reduced

2b. the notification dinnnng sounds can be heard. 
Expected result: the volume comes back
Actual result: the volume remains reduced until I go to app switcher and come back to Spotify

 

Support for my iPhone says, this is an app problem, no OS problem. 

I need a solution. 

Best, durchlaucht;)

 

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