Volume reduction on iPhone notifications remains reduced

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Volume reduction on iPhone notifications remains reduced

Durchlaucht
Visitor

 

Plan

Premium

Country

Germany

Device

iPhone XR

Operating System

iOS 13.3.1

 

My Question or Issue

Problem reproduction:

1. I listen music with Spotify.
2. Suddenly a message comes in,

2a. the volume of the music gets reduced

2b. the notification dinnnng sounds can be heard. 
Expected result: the volume comes back
Actual result: the volume remains reduced until I go to app switcher and come back to Spotify

 

Support for my iPhone says, this is an app problem, no OS problem. 

I need a solution. 

Best, durchlaucht;)

 

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