Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Song not showing on lock screen?

Song not showing on lock screen?

Plan

Premium

Device

iPhone 6

Operating System

iOS 11.4

 

I’ve had a problem with the song not showing on the control center or lock screen, along with the album art being gone on lock screen and control center. It has been this way for a while, and I don’t know why. I have the controls still but the song isn’t showing. 

Thanks for any help 🙂

 

 

79BE4E5D-B872-43AF-B5C2-78580628FC97.png
E1878CC1-F0F7-4533-ADFC-9B2D0F52C2D7.png
Reply
1 Reply

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

Suggested posts