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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30678 Views

40 replies

9 likes

  • 30678 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95400 Views

115 replies

12 likes

Other
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  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1031 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293845 Views

60 replies

15 likes

  • 293845 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123748 Views

19 replies

38 likes

  • 123748 Views
  • 19 replies
  • 38 likes

Doesn't function on iPod

Premium iPod Touch 2nd Gen. I used to use Spotify on my iPod until it just stopped working. How to solve this issue?

Casual Listener

Premium  iPod Touch 2nd Gen.   I used to use Spotify on my iPod until it just stopped working. How to solve this issue?

ayberkbilgin

Casual Listener

2273 Views

6 replies

0 likes

  • 2273 Views
  • 6 replies
  • 0 likes

Songs keep skipping

My music keeps skipping and it’s startinf to drive me insane. I can’t even get 30 seconds into any song without it skipping to the next one or pausing. I’ve tried everything and nothing at all is working. I’ve tried restarting the app, logging out, d...

Casual Listener

My music keeps skipping and it’s startinf to drive me insane. I can’t even get 30 seconds into any song without it skipping to the next one or pausing. I’ve tried everything and nothing at all is wor...

Billy-J

Spotify Star

1782 Views

8 replies

0 likes

Skipping songs
  • 1782 Views
  • 8 replies
  • 0 likes

Volume lowers when in iMessage

PlanPremiumCountry Usa DeviceiPhone 8Operating SystemiOS 10 My Question or IssueWhen listening to music, if I open my iMessages app the volume lowers a bit (sort of like how navigation apps reduce the volume when they’re about to speak). It comes rig...

Newbie

Plan Premium Country  Usa   Device iPhone 8 Operating System iOS 10   My Question or Issue When listening to music, if I open my iMessages app the volume lowers a bit (sort ...

Loxer

Community Legend

52348 Views

1 replies

1 likes

iMessage
volume
  • 52348 Views
  • 1 replies
  • 1 likes

Solved!! Song not on Spotify!

Can you add the song "You & I" By IU? I don't see why not... most of her other songs are already on Spotify! Thank you!

Newbie

  Can you add the song "You & I" By IU? I don't see why not... most of her other songs are already on Spotify! Thank you!  

Bittencourt

Spotify Star

2679 Views

1 replies

1 likes

  • 2679 Views
  • 1 replies
  • 1 likes

Need to be a rockstar to change playlist cover photos

I'm aware that if you're on desktop you can change cover photos for playlists, however you have to be a Rockstar to do so. Is there any quick way to become one? i really just want to change my playlist photos and don't want to go through a big hassle...

Casual Listener

  I'm aware that if you're on desktop you can change cover photos for playlists, however you have to be a Rockstar to do so. Is there any quick way to become one? i really just want to change m...

Loxer

Community Legend

1092 Views

3 replies

0 likes

  • 1092 Views
  • 3 replies
  • 0 likes

new iPhone 8 downloading one song every 5minutes

PlanPremiumCountry AustraliaDeviceiPhone 8Operating SystemiOS 10 My Question or Issue Hi, my partner just recently purchased an iPhone 8, set her phone up and first thing she did was connect to wifi and download spotify to get her songs on her phone....

Newbie

  Plan Premium Country  Australia Device iPhone 8 Operating System iOS 10   My Question or Issue  Hi,   my partner just recently purchased an iPhone 8, set her p...

Loxer

Community Legend

573 Views

2 replies

0 likes

  • 573 Views
  • 2 replies
  • 0 likes

Cant play my songs offline even im in premium. all my songs were lost and its like it has been erase

cant play my all my songs offline now. even though im on premium. its like it has been erased need to be downloaded again. i always pay my monthly bill but why. please help using iphone ios 11. thanks

Newbie

cant play my all my songs offline now. even though im on premium. its like it has been erased need to be downloaded again. i always pay my monthly bill but why. please help  using iphone ios 11....

Loxer

Community Legend

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes

data usage and downloaded music

Spotify PremiumiPhone 7, iOS 11.4.1, carrier is AT&T in the U.S.Please excuse the repeat of details in this post. I just want to be sure that I am clear for anyone who can answer my questions.........I am using the Spotify app on my iPhone. I have se...

Newbie

Spotify Premium iPhone 7, iOS 11.4.1, carrier is AT&T in the U.S. Please excuse the repeat of details in this post. I just want to be sure that I am clear for anyone who can answer my ques...

Loxer

Community Legend

1900 Views

1 replies

0 likes

  • 1900 Views
  • 1 replies
  • 0 likes

I can no longer play both downloaded and non-downloaded songs

PlanFree/PremiumCountry I just upgraded to a new iphone and downloaded the latest version of the spotify app. Now I can no longer play both downloaded and non-downloaded songs. When I set playback to offline I can only play downloaded songs. When I t...

Regular

Plan Free/Premium Country     I just upgraded to a new iphone and downloaded the latest version of the spotify app.  Now I can no longer play both downloaded and non-downloaded so...

Loxer

Community Legend

928 Views

3 replies

0 likes

  • 928 Views
  • 3 replies
  • 0 likes

Spotify keeps playing after answering phone call

iPhone 7s, iOS 10.3.3, Spotify 8.4.8 Steps to reproduce:1. Play music from iPhone. (Just happened using the built-in speaker; not sure if this matters).2. Receive a phone call. Music pauses during this time.3. Answer phone call. Expected result: musi...

Regular

iPhone 7s, iOS 10.3.3, Spotify 8.4.8   Steps to reproduce: 1. Play music from iPhone. (Just happened using the built-in speaker; not sure if this matters). 2. Receive a phone call. Music pau...

Thatsall__Folks

Casual Listener

20398 Views

18 replies

11 likes

  • 20398 Views
  • 18 replies
  • 11 likes

Kenwood kdc-x302

So whenever I connect my phone to my kdx-x302 deck it locks my phone out of the app, and won’t let me control anything. I know they’ve got that “navigate on the deck” option but it’s way to difficult to do. All I get is the Spotify logo and then have...

Newbie

So whenever I connect my phone to my kdx-x302 deck it locks my phone out of the app, and won’t let me control anything. I know they’ve got that “navigate on the deck” option but it’s way to difficult...

amcbride

Casual Listener

8721 Views

13 replies

3 likes

  • 8721 Views
  • 13 replies
  • 3 likes

presale code

I️ am really looking forward to getting the presale code for my favourite artist billie eilish. but i’m afraid that it will come two hours late like it did for another artist. how can I️ make sure it won’t come late again?

Newbie

I️ am really looking forward to getting the presale code for my favourite artist billie eilish. but i’m afraid that it will come two hours late like it did for another artist. how can I️ make sure it...

krausehomes

Newbie

1109 Views

1 replies

0 likes

  • 1109 Views
  • 1 replies
  • 0 likes

The Home Screen is now always just black on iPhone 5S

Plan:PremiumCountry:UKDevice: iPhone 5SOperating System:iOS 11.4.1Build: 8.4.62.490 The Home Screen is now always just black on iPhone 5S. It used to take a while to go from black to something meaningful. Now it just stays black. (The other tabs are ...

Newbie

Plan:Premium Country:UK Device: iPhone 5S Operating System:iOS 11.4.1 Build: 8.4.62.490   The Home Screen is now always just black on iPhone 5S. It used to take a while to go from black to...

Billy-J

Spotify Star

1202 Views

1 replies

0 likes

  • 1202 Views
  • 1 replies
  • 0 likes

Spotify Mobile only loading some musics

PlanPremiumCountry BrasilDeviceiPhone 6 PlusOperating SystemiOS 11.4My Spotify Mobile doesn't show all musics of my playlist

Newbie

Plan Premium Country  Brasil Device iPhone 6 Plus Operating System iOS 11.4 My Spotify Mobile doesn't show all musics of my playlist    

Loxer

Community Legend

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium - Songs pause then sound like a scratched cd

PlanPremium Country USA DeviceIphone7Operating System iOS 11.4My Question or IssueI listen to my playlists while connected to wifi, not connected to wifi, downloaded and not downloaded and experience the same issue: Songs pause for a moment, then sta...

Casual Listener

  Plan Premium   Country  USA   Device Iphone7 Operating System   iOS 11.4 My Question or Issue I listen to my playlists while connected to wifi, not conne...

sara-e

Newbie

1984 Views

4 replies

2 likes

audio quality
scratched cd
skipping
  • 1984 Views
  • 4 replies
  • 2 likes

Canciones No Disponibles

Muy buenas, hablo desde Honduras! Quiero hablar sobre un problema recurrente en Spotify, y es sobre las canciones que son eliminadas, ya sea por algún motivo de licencia o por alguna infracción, o al menos esta es mi teoría..He estado usando Spotify ...

Regular

Muy buenas, hablo desde Honduras! Quiero hablar sobre un problema recurrente en Spotify, y es sobre las canciones que son eliminadas, ya sea por algún motivo de licencia o por alguna infracción, o al...

Juan67

Newbie

52285 Views

7 replies

13 likes

  • 52285 Views
  • 7 replies
  • 13 likes

Superuser Contribution Unable to open SMS links in Spotify - opens add.adjust.com

Hi. My links won't work (ie: songs sent to me by text) I used to be able to tap the link and it would take me to Spotify to hear the song. Now when I tap the link it takes me to add.adjust.com, then to the App Store, back to Spotify without playing t...

Casual Listener

Hi.  My links won't work (ie: songs sent to me by text) I used to be able to tap the link and it would take me to Spotify to hear the song.   Now when I tap the link it takes me to add.ad...

BOQARI

Casual Listener

18799 Views

27 replies

52 likes

  • 18799 Views
  • 27 replies
  • 52 likes

playlist photos and social problems

PlanPremiumCountry U.S.DeviceiPhone 8 The iphone spotify app contains a whole host of problems. If any of these are fixable, I'd be grateful for any solutions (also note that I am using the latest iOS and app updates, so please don't suggest looking ...

Newbie

  Plan Premium Country  U.S. Device iPhone 8   The iphone spotify app contains a whole host of problems. If any of these are fixable, I'd be grateful for any solutions (also no...

Loxer

Community Legend

706 Views

1 replies

0 likes

  • 706 Views
  • 1 replies
  • 0 likes

Why on earth does CarPlay sort albums alphabetically by title?

Is there a way to change this that I'm missing? Both the mobile and desktop apps group albums by artist, which is the logical and user-friendly way. One of these days some poor soul is going to crash while distractedly scrolling up and down the album...

Newbie

Is there a way to change this that I'm missing? Both the mobile and desktop apps group albums by artist, which is the logical and user-friendly way. One of these days some poor soul is goin...

dcolumbus3

Newbie

3681 Views

4 replies

27 likes

  • 3681 Views
  • 4 replies
  • 27 likes

Solved!! Songs Show For A Second, Then Skips Even Though It's Available

Plan: PremiumCountry: USA Device: iPhone 8 PlusOperating System: iOS 11 While I'm using the mobile app, or on any computer, I have encountered songs that show up as Available (they can be searched, clicked on, are not greyed out, can be added to a pl...

Casual Listener

Plan: Premium Country: USA   Device: iPhone 8 Plus Operating System: iOS 11   While I'm using the mobile app, or on any computer, I have encountered songs that show up as Availab...

jcm5344

Casual Listener

983 Views

2 replies

0 likes

  • 983 Views
  • 2 replies
  • 0 likes