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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227743 Views

53 replies

13 likes

  • 227743 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152305 Views

507 replies

108 likes

  • 152305 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106498 Views

19 replies

38 likes

  • 106498 Views
  • 19 replies
  • 38 likes

RADIO STATION

PlanPremiumCountry Viet NamDevice(iPhone 8 plus)Operating System(iOS the latest version) My Question or Issue : Radio station. I couldnt find radio station on spotify by phone even I use premium account. Would anyone tell me what's wrong? Many thanks

Visitor

Plan Premium Country  Viet Nam Device (iPhone 8 plus) Operating System (iOS the latest version)   My Question or Issue : Radio station.   I couldnt find radio station on spo...

302 Views

0 replies

0 likes

  • 302 Views
  • 0 replies
  • 0 likes

Spotify’s Queue and Now Playing UI have been broken for months

PlanPremiumCountryUnited States DeviceiPhone XOperating SystemiOS 11.3 My Question or IssueFar too often when I use the app, various UI elements are broken or missing entirely. This issue has plagued me fore several months now, and I’m quite aggravat...

Music Fan

Plan Premium Country United States   Device iPhone X Operating System iOS 11.3   My Question or Issue Far too often when I use the app, various UI elements are broken or missing ...

507 Views

0 replies

0 likes

  • 507 Views
  • 0 replies
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Some suggested workarounds to the IPhone Update mess

I remember the 2014 update, and how painful it was to adjust to it. I finally got used to it, and now they have wiped out that as well. Just looking at the pages of comments saying they can't stand this new version, but nobody solving it, made me dec...

Music Fan

  I remember the 2014 update, and how painful it was to adjust to it.  I finally got used to it, and now they have wiped out that as well.  Just looking at the pages of comments sayin...

472 Views

0 replies

1 likes

  • 472 Views
  • 0 replies
  • 1 likes

New App is a step backward in usability

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountry DeviceIPod Touch My Question or Issue I’ve had a day to work through the new app and I’ve noticed a few things that ...

Regular

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country   Device IPod Touch  My Question or Issue &n...

725 Views

0 replies

2 likes

features
new app
Pandora
Spotify
UI
  • 725 Views
  • 0 replies
  • 2 likes

New update

PlanFreeCountry United States Device(iPhone 6)Operating System(iOS 10) My Question or Issuethe new update is awful I updated today and since then all my music has been unsaved and I can’t shuffle play from my saved songs anymore.

Newbie

Plan Free Country  United States  Device (iPhone 6) Operating System (iOS 10)   My Question or Issue the new update is awful I updated today and since then all my music has b...

Hubo

Community Legend

574 Views

1 replies

2 likes

  • 574 Views
  • 1 replies
  • 2 likes

Spotify Connect – not all devices appear

I have Spotify Premium. For speakers: 2 Chromecast audios and a Google home, all on the same wifi, plus two groups created to allow mulitple speakers to play. Using various iPhones and iPads as remote controls. The issue is that under devices in the ...

Regular

I have Spotify Premium. For speakers: 2 Chromecast audios and a Google home, all on the same wifi, plus two groups created to allow mulitple speakers to play. Using various iPhones and iPads as remot...

bookjason

Regular

10011 Views

12 replies

7 likes

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  • 12 replies
  • 7 likes

Playlist Isn't Syncing

PlanFreeCountry DeviceiPhone 8, iPad Air and Macbook AirOperating SystemiOS 11.3.1 My Question or Issue I have a playlist of 32 downloaded songs not on Spotify and have constantly been adding into this playlist from my Macbook. Everything was syncing...

Newbie

Plan Free Country   Device iPhone 8, iPad Air and Macbook Air Operating System iOS 11.3.1   My Question or Issue  I have a playlist of 32 downloaded songs not on Spotify and ...

344 Views

0 replies

1 likes

  • 344 Views
  • 0 replies
  • 1 likes

Daily Mix

My daily mixes have been disappearing, and now I only have one. The one daily mix I do have DOES NOT IN ANY WAY relate to the style of music I listen to.(I listen to broadway, some pop and a little bit of rap) There are not any artists I know in it o...

Newbie

My daily mixes have been disappearing, and now I only have one. The one daily mix I do have DOES NOT IN ANY WAY relate to the style of music I listen to.(I listen to broadway, some pop and a little b...

413 Views

0 replies

1 likes

  • 413 Views
  • 0 replies
  • 1 likes

Video watching on mobile.

when will video watching be available in Hong Kong???PlanPremiumCountry Hong Kong DeviceiPhone 7Operating SystemiOS 10 My Question or Issue Music/ playlist video watching

Newbie

when will video watching be available in Hong Kong??? Plan Premium Country  Hong Kong  Device iPhone 7 Operating System iOS 10   My Question or Issue  Music/ playlist v...

355 Views

0 replies

0 likes

  • 355 Views
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Superuser Contribution Spotify app make my iPhone hot

My iPhone 6s getting really hot during using spotify app after quiting the app iphone cools down. It drains the battery extremly too. PlanPremiumCountryCzech republicDeviceiPhone 6sOperating System11.3.1Spotify version8.4.53

Newbie

My iPhone 6s getting really hot during using spotify app after quiting the app iphone cools down. It drains the battery extremly too.   Plan Premium Country Czech republic Device iPhone 6...

Jeremy

Spotify Legend

4184 Views

12 replies

1 likes

  • 4184 Views
  • 12 replies
  • 1 likes

Solved!! What is this new favourites option in the new UI ? Where's my library gone? I'm confused

Hi My Spotify app recently updated to the new UI and when I'm saving music it's going to 'Favorite songs' and saving other things in other sections, can anybody explain to me what is happening? I don't like it not all being in one place because I usu...

Visitor

Hi   My Spotify app recently updated to the new UI and when I'm saving music it's going to 'Favorite songs' and saving other things in other sections, can anybody explain to me what is happeni...

user-removed

Not applicable

4493 Views

5 replies

0 likes

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  • 5 replies
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Accidentally unfollowed playlist

I guess i have accidentally unfollowed a playlist which i haven't created myself. Is there anyway to restore these settings? I can't remember the exact name of the playlist otherwise i could have simply searched for it. Can anyone advice?

Newbie

I guess i have accidentally unfollowed a playlist which i haven't created myself. Is there anyway to restore these settings? I can't remember the exact name of the playlist otherwise i could have sim...

601 Views

0 replies

0 likes

  • 601 Views
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I can't download Spotify from Appstore

PlanPremium FamilyCountry SwitzerlandDevice(iPhone 5) My Question or IssueI purchased an Iphone 5 for my daughter and I want to download Spotify (I have Premium family) from the Appstore it is not possible (button "download" is not activ). I can't do...

Newbie

  Plan Premium Family Country  Switzerland Device (iPhone 5)   My Question or Issue I purchased an Iphone 5 for my daughter and I want to download Spotify (I have Premium fami...

521 Views

0 replies

0 likes

  • 521 Views
  • 0 replies
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Shuffle does not work

Spotify Username PlanFree/PremiumCountry Device(iPhone 6s)Operating System My Question or Issue I have been having problems with playing my playlists. Every time I enter the app and shuffle my playlist it begins from the first song and goes straight ...

Newbie

  Spotify Username   Plan Free/Premium Country   Device (iPhone 6s) Operating System   My Question or Issue  I have been having problems with playing my playlists...

nancygraz

Newbie

438 Views

1 replies

2 likes

  • 438 Views
  • 1 replies
  • 2 likes

Spotify keeps logging me out and deleting all my downloaded songs on my iPod.

Spotify UsernamecarloshdfcPlanPremiumCountry BrazilDeviceiPod 5Operating SystemiOS 9.3.5 My Question or IssueI keep being logged out of my iPod every couple of days. I connect to internet on it every single day and some days when I open it, the app l...

Newbie

Spotify Username carloshdfc Plan Premium Country  Brazil Device iPod 5 Operating System iOS 9.3.5   My Question or Issue I keep being logged out of my iPod every couple of days....

1389 Views

0 replies

0 likes

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Save "Liked From Radio" to my library

I've got a bunch of songs in the playlist "Liked from Radio," but none of these songs show up in my LIbrary (i.e. they don't appear in Songs). Is this the expected behavior? How can I quickly add all the songs in my "Liked from Radio" playlist to my ...

Newbie

I've got a bunch of songs in the playlist "Liked from Radio," but none of these songs show up in my LIbrary (i.e. they don't appear in Songs).  Is this the expected behavior?    ...

564 Views

0 replies

0 likes

Playlists
Radio
songs
  • 564 Views
  • 0 replies
  • 0 likes

iOS Spotify Bug using Jaguar InControl Apps

Spotify Usernamehades281PlanPremiumCountryUSADeviceiPhone 6SOperating SystemiOS 11.3.1 My Question or IssueHi -I am using Spotify in my vehicle via the Jaguar InControl App and my iPhone 6S. On the in-car interface, the touch areas and function icons...

Casual Listener

Spotify Username hades281 Plan Premium Country USA Device iPhone 6S Operating System iOS 11.3.1   My Question or Issue Hi - I am using Spotify in my vehicle via the Jaguar InControl...

hades281

Casual Listener

1465 Views

2 replies

0 likes

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  • 2 replies
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Bluetooth in truck

when my phone connects to the Bluetooth in my truck, my phone only has The Spotify logo, I cant Search individual songs or change playlists. It worked fine until a few days ago.

Newbie

when my phone connects to the Bluetooth in my truck, my phone only has The Spotify logo, I cant Search individual songs or change playlists. It worked fine until a few days ago.   

321 Views

0 replies

0 likes

  • 321 Views
  • 0 replies
  • 0 likes

Spotify logged me out and i cant log back in

Spotify UsernameellyontopPlanFree/PremiumCountry DeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify logged me out and I can’t log back in. It keeps telling me that an unexpected error has occurred and to try ag...

Newbie

Spotify Username ellyontop Plan Free/Premium Country   Device Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Spotify logged me out and...

oliveflask

Newbie

1188 Views

1 replies

1 likes

  • 1188 Views
  • 1 replies
  • 1 likes