Songs skip to next song

[JensL]

Hi,

when playing songs from a playlist or an album, songs will start for 2-3 seconds but then will be skipped to next song, then another 2-3 seconds and it will be skipped to next song and so on and so on.

This problem appeared today for the first time. I tried all my devices (iPhone + iPad) and also deleted and installed Spotify app on on my iPhone. No result.

I also tried to delete the cache - problem persists.

(https://community.spotify.com/t5/iOS-iPhone-iPad/Songs-skip-to-next-song/m-p/1530364#M69259)

Please help.

[Bittencourt]

Hey @JensL,

Have you contacted Spotify like I suggested? 

In the meantime, try logging out and then back in to see if it helps.

[JensL]

yes, I did.

[Bittencourt]

Did logging out helped?

If not, wait for a couple of days and let me know if you got any help from the staff.

[JensL]

No. Thanks for your help.

[ozgee]

Hi,

I experience the same problem. When I open a playlist after couple of sec. Spotify skips to the next song

[Bittencourt]

Hi @ozgee,

It might be a server communication issue, and you can fix it by clearing the cache.

First, completely close spotify. The go create a backup of the cache folder "Storage" by renaming it. It is located:

Windows: C:\Users\USERNAME\AppData\Local\Spotify\Storage

OS X: /Users/USERNAME/Library/Caches/com.spotify.client/Storage/

Linux: ~/.cache/spotify/Storage/

You can rename "StorageBackup" (this later can and should be deleted as long as nothing gets messed up in the meantime).

Restart spotify. It will recreate the storage folder as it tries to write to it. It SHOULD be working now. 

- If this folder is hidden for you:

Windows users - should be able to access it anyway through windows explorer. If not, you can navigate to it if you go to your folder options and select to show hidden files and folders. (make sure you switch the USERNAME with your own!)

Mac users - Open finder, hit cmd+shift+G or from the menu select Go > Go To Folder and paste in the file path (make sure you switch the USERNAME with your own)

Let me know if this helps!