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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37171 Views

41 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102678 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1308 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299153 Views

61 replies

16 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125845 Views

19 replies

38 likes

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iPad app won't login

I get an error message saying I have already created an account with this user name when I try to log in.

Regular

I get an error message saying I have already created an account with this user name when I try to log in.

kirashi

Community Legend

1254 Views

6 replies

0 likes

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Solved!! Spotify stops playing after each song

Hello everyone, I am a Premium User of Spotify and have a huge problem since 2-3 Weeks with my Spotify.I use it on 3 devices: - My Dekstop PC (dont know, newest i guess, last login yesterday)- My Android Tablet (4.4.0.1008)- My iPhone (4.7.0.985) The...

Casual Listener

Hello everyone,   I am a Premium User of Spotify and have a huge problem since 2-3 Weeks with my Spotify. I use it on 3 devices:   - My Dekstop PC (dont know, newest i guess, last logi...

Paul26

Newbie

1588 Views

3 replies

0 likes

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Solved!! Saved Songs

When I save songs I can't find them in my playlist or anywhere. Where are my saved songs?

Newbie

When I save songs I can't find them in my playlist or anywhere. Where are my saved songs?

Bittencourt

Spotify Star

607 Views

1 replies

0 likes

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  • 1 replies
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No puedo agregar subcripcion

Hola consulta siempre me he suscrito a spotify premium mediante páginas web que ofrecen el producto el tema es que ahora compre la suscripción de un año pero no me deja me dice que no puedo agregar más códigos ya que he agregado más de 2 en 12 meses ...

Newbie

Hola consulta siempre me he suscrito a spotify premium mediante páginas web que ofrecen el producto el tema es que ahora compre la suscripción de un año pero no me deja me dice que no puedo agregar m...

394 Views

0 replies

0 likes

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Solved!! all music is grayed out can only shuffle play before I could tap a song and it would play?

After my free premium trial ended all the music is grayed out and only allows me to shuffle play and when I click on a song it says it is a premium feature. I am connected to the internet. Before my free premium trial started I could pick any song an...

Newbie

After my free premium trial ended all the music is grayed out and only allows me to shuffle play and when I click on a song it says it is a premium feature. I am connected to the internet. Before my ...

ErikG

Roadie

1361 Views

2 replies

0 likes

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iTunes Gift Card for Spotify Premium.

Am I able to use a $25 iTunes Gift Card for Spotify Premium for a few months?

Newbie

Am I able to use a $25 iTunes Gift Card for Spotify Premium for a few months?

Maxim

Spotify Star

4295 Views

2 replies

0 likes

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My Spotify doesn't show images from Songs or Albums.

Since I changed from Iphon (5 to 6S) My Spotify doesn't show images from Songs or Albums. What can I do? According my App the songs are downloaded. Please your support.

Newbie

Since I changed from Iphon (5 to 6S) My Spotify doesn't show images from Songs or Albums. What can I do? According my App the songs are downloaded. Please your support.

369 Views

0 replies

0 likes

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iPhone app crash

Hello, when I play music through my iPhone, usually in the car, connected to the radio by an aux cord the app will crash/ shut down randomly. It does it almost every day, and I don't know how to stop it.suggestions?

Newbie

Hello, when I play music through my iPhone, usually in the car, connected to the radio by an aux cord the app will crash/ shut down randomly. It does it almost every day, and I don't know how to stop...

ErikG

Roadie

577 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Do I really have to download all of my music library onto my phone through the internet???

I've been trying to find a way to sync my local music library onto my phone without using the internet. I have about 8,000 songs and I don't want to download all of these (it'll take forever on my internet) and also want to avoid filling up my spotif...

Regular

I've been trying to find a  way to sync my local music library onto my phone without using the internet. I have about 8,000 songs and I don't want to download all of these (it'll take forever on...

pattisoncameron

Regular

4107 Views

7 replies

0 likes

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Spotify not working with Ford Sync2

I have a 2015 Ford Focus with ford sync. iPhone 7 with iOS 10.2. Spotify 6.8.Before this latest version of Spotify I could control Spotify via my ford touch screen. I can't with 6.8 and can only play back music via Bluetooth. The app is no longer rec...

Newbie

I have a 2015 Ford Focus with ford sync. iPhone 7 with iOS 10.2. Spotify 6.8. Before this latest version of Spotify I could control Spotify via my ford touch screen. I can't with 6.8 and can only ...

1262 Views

0 replies

0 likes

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Restarting Spotify App removes downloaded songs

Hi, I have an iphone 5c, running ios v 9.3.4. I've have the spotify app installed and downloaded all of my songs in my library using the download toggle switch. I see the green arrows beside each song which should mean they are downloaded. Turning th...

Newbie

Hi,   I have an iphone 5c, running ios v 9.3.4.  I've have the spotify app installed and downloaded all of my songs in my library using the download toggle switch.  I see the green a...

edsimmonds26

Newbie

556 Views

1 replies

0 likes

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After a restore, I get the "3 devices" message, and all my songs are wiped

I recently backed up my iPod touch, erased all content and apps, and restored it from the backup. When I opened Spotify to listen to some music, I got the infamous message about having music on more than 3 devices and that all offline content would b...

Casual Listener

I recently backed up my iPod touch, erased all content and apps, and restored it from the backup. When I opened Spotify to listen to some music, I got the infamous message about having music on more ...

MacBone

Casual Listener

583 Views

2 replies

0 likes

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"Your account is being used somewhere else"

First of all: f**ck this service for being so expensive and being so bad at helping users.With that out of the way, here's the problem. When playing music on my iphone spotify keeps pausing my songs saying that the account is being used elsewhere. I ...

Newbie

First of all: f**ck this service for being so expensive and being so bad at helping users. With that out of the way, here's the problem. When playing music on my iphone spotify keeps pausing my song...

mnomer

Casual Listener

488 Views

1 replies

0 likes

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  • 1 replies
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Fast Playback Bug

Suddenly ALL song sound High pitched and faster than usual. Restarting the app doesn't help and after reinstalling the problem reappears a few days forward. Action needed NOW.

Newbie

Suddenly ALL song sound High pitched and faster than usual. Restarting the app doesn't help and after reinstalling the problem reappears a few days forward. Action needed NOW.

359 Views

0 replies

0 likes

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Volume changes from one track to the next. Need a solution, PLEASE!!!

On both my iMac and iPhone 7, I'll play an album that I've saved (not streaming, in other words) and the first track will be great. The second and subsequent tracks will be at about 50% volume. Turning up the volume on my device doesn't really solve ...

Casual Listener

On both my iMac and iPhone 7, I'll play an album that I've saved (not streaming, in other words) and the first track will be great. The second and subsequent tracks will be at about 50% volume. Turni...

skhan007

Casual Listener

387 Views

1 replies

0 likes

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Can't find local files

I have been using local files from my computer ever since I got premium last year. I don't know if this has to do with a recent Spotify update, but the "Local Files" tab is not longer under the "Playlists" tab. I've searched everywhere on the interne...

Casual Listener

I have been using local files from my computer ever since I got premium last year. I don't know if this has to do with a recent Spotify update, but the "Local Files" tab is not longer under the "Play...

stevenabbs

Casual Listener

889 Views

3 replies

0 likes

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Solved!! Can't log in on my iPhone

I am unable to log into spotify on my iPhone. I have no problem logging in on my computer but every time I try to log in on my phone I get an error message that says "you've already created an account with this email address". I was told I have a dup...

Regular

I am unable to log into spotify on my iPhone. I have no problem logging in on my computer but every time I try to log in on my phone I get an error message that says "you've already created an accoun...

mariaGE

Casual Listener

1055 Views

5 replies

0 likes

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Can't find my all saved songs

Hey gus.I have an iPod 6. gen. just bougt it for easy use spotify but after last update, i cant find my all saved songs whics shown on pitcute. Do i need save them one by one again? It will took 3 days! Please help.Love from Turkey

Regular

Hey gus. I have an iPod 6. gen. just bougt it for easy use spotify but after last update, i cant find my all saved songs whics shown on pitcute. Do i need save them one by one again? It will took 3 ...

Cemdemir

Regular

404 Views

1 replies

0 likes

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Spotify app not shown in list of my apps in iTunes

Just sync'd my iPhone 6+ and noticed that Spotify doesn't show as an installed app in the list on iTunes. It's certainly on the phone and it works fine; what's up with iTunes not showing it as installed? (It's there in the pictures of the phone!)

Newbie

Just sync'd my iPhone 6+ and noticed that Spotify doesn't show as an installed app in the list on iTunes. It's certainly on the phone and it works fine; what's up with iTunes not showing it as instal...

omkd777

Casual Listener

782 Views

1 replies

0 likes

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  • 1 replies
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After 1-3 songs, stops playing but looks like it is . . . just plays silence for minutes on end?

For the past few weeks, when I play spotify on my iphone, after 1 or 2 or 3 songs, it seems to play minutes of silence on end. If I pick a new song specifically or choose a new playlist, I can resume playing, but only for 1 or a couple songs and same...

Newbie

For the past few weeks, when I play spotify on my iphone, after 1 or 2 or 3 songs, it seems to play minutes of silence on end. If I pick a new song specifically or choose a new playlist, I can resume...

278 Views

0 replies

0 likes

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