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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30691 Views

40 replies

9 likes

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  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95418 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293849 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123755 Views

19 replies

38 likes

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Can't find local files

I have been using local files from my computer ever since I got premium last year. I don't know if this has to do with a recent Spotify update, but the "Local Files" tab is not longer under the "Playlists" tab. I've searched everywhere on the interne...

Casual Listener

I have been using local files from my computer ever since I got premium last year. I don't know if this has to do with a recent Spotify update, but the "Local Files" tab is not longer under the "Play...

stevenabbs

Casual Listener

852 Views

3 replies

0 likes

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Solved!! Can't log in on my iPhone

I am unable to log into spotify on my iPhone. I have no problem logging in on my computer but every time I try to log in on my phone I get an error message that says "you've already created an account with this email address". I was told I have a dup...

Regular

I am unable to log into spotify on my iPhone. I have no problem logging in on my computer but every time I try to log in on my phone I get an error message that says "you've already created an accoun...

mariaGE

Casual Listener

1002 Views

5 replies

0 likes

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Can't find my all saved songs

Hey gus.I have an iPod 6. gen. just bougt it for easy use spotify but after last update, i cant find my all saved songs whics shown on pitcute. Do i need save them one by one again? It will took 3 days! Please help.Love from Turkey

Regular

Hey gus. I have an iPod 6. gen. just bougt it for easy use spotify but after last update, i cant find my all saved songs whics shown on pitcute. Do i need save them one by one again? It will took 3 ...

Cemdemir

Regular

381 Views

1 replies

0 likes

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  • 1 replies
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Spotify app not shown in list of my apps in iTunes

Just sync'd my iPhone 6+ and noticed that Spotify doesn't show as an installed app in the list on iTunes. It's certainly on the phone and it works fine; what's up with iTunes not showing it as installed? (It's there in the pictures of the phone!)

Newbie

Just sync'd my iPhone 6+ and noticed that Spotify doesn't show as an installed app in the list on iTunes. It's certainly on the phone and it works fine; what's up with iTunes not showing it as instal...

omkd777

Casual Listener

761 Views

1 replies

0 likes

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  • 1 replies
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After 1-3 songs, stops playing but looks like it is . . . just plays silence for minutes on end?

For the past few weeks, when I play spotify on my iphone, after 1 or 2 or 3 songs, it seems to play minutes of silence on end. If I pick a new song specifically or choose a new playlist, I can resume playing, but only for 1 or a couple songs and same...

Newbie

For the past few weeks, when I play spotify on my iphone, after 1 or 2 or 3 songs, it seems to play minutes of silence on end. If I pick a new song specifically or choose a new playlist, I can resume...

265 Views

0 replies

0 likes

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Music

Why did all my saved songs on Spotify premium just disappear?

Casual Listener

Why did all my saved songs on Spotify premium just disappear?

itu_

Community Legend

690 Views

3 replies

0 likes

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Local Tracks Not Syncing to iPhone with IOS 10 from MacBook Mac OS Sierra

I am trying to sync my local tracks from my MacBook Pro running Mac OS Sierra to my iPhone 7 Plus running IOS 10.0.2. Spotify recognizs my iPhone under devices but my iPhone Spotify app just says Downloading... Waiting to download. I even tried turin...

Casual Listener

I am trying to sync my local tracks from my MacBook Pro running Mac OS Sierra to my iPhone 7 Plus running IOS 10.0.2. Spotify recognizs my iPhone under devices but my iPhone Spotify app just says Dow...

fffddderty

Newbie

719 Views

2 replies

0 likes

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  • 2 replies
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Solved!! saved on more than three devices

My phone keeps saying I have saved songs on more than three devices and deletes all my saved/offline songs - I only have Spotify on my phone and my laptop though. Why is it saying I have it on more than three devices - and not letting anything be off...

Newbie

My phone keeps saying I have saved songs on more than three devices and deletes all my saved/offline songs - I only have Spotify on my phone and my laptop though. Why is it saying I have it on more t...

ErikG

Roadie

666 Views

1 replies

0 likes

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Cannot disconnect from current Facebook account

Hi,For the past years I shared a premium Spotify account with my boyfriend on my Iphone (Facebook account). Everything worked well.I recently bought a new Iphone and now the Spotify app only can connect through my Facebook account (free account). I c...

Newbie

Hi, For the past years I shared a premium Spotify account with my boyfriend on my Iphone (Facebook account). Everything worked well. I recently bought a new Iphone and now the Spotify app only ...

Jacob

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Solved!! Online

Is their a limit on how many songs you can have of your online compared to the offline

Visitor

Is their a limit on how many songs you can have of your online compared to the offline

Hubo

Community Legend

15298 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution My account's glitching up

Hello. I have a great problem with my account. I entered Spotify normally when it started to glitch up. When I chose a track, it started to change CRAZILY. Not only that, my iPhone started to glitch too with Siri. I closed the app, but it didn't work...

Regular

Hello. I have a great problem with my account. I entered Spotify normally when it started to glitch up. When I chose a track, it started to change CRAZILY. Not only that, my iPhone started to glitch ...

JuanVides02

Regular

1127 Views

2 replies

0 likes

Account
Premium
Security
Subscription
Unlimited
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Spotify premium

Hi, I had spotify premium because my phone company gave it to me. I'm suposed to have it for 2years. It's been only a year so there's a year left. I'm currently out of the country for vacations but my spotify changed from premium to free and I want t...

Casual Listener

Hi, I had spotify premium because my phone company gave it to me. I'm suposed to have it for 2years. It's been only a year so there's a year left. I'm currently out of the country for vacations but m...

382 Views

0 replies

0 likes

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Spotify Connect on iPad/Mac Air will not connect to Sonos device

Hi thereOn my iPad via the Spotify Settings - Devices option I can see my various Sonos zones/devices. But when I select one of the Sonos devices Spotify will not respond and change its output to that device. I will happily change to another computer...

Regular

Hi there On my iPad via the Spotify Settings - Devices option I can see my various Sonos zones/devices.  But when I select one of the Sonos devices Spotify will not respond and change its outpu...

cjsmelb

Regular

585 Views

4 replies

0 likes

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Spotify App Freezes When Opening, Crashes

I'm using my Spotify app on my iPhone 6S+, and I've been having this problem for some time now. I have quite a bit of music downloaded onto my device, as I travel for work and like to listen to music as I fly--as any reasonable person would. However,...

Newbie

I'm using my Spotify app on my iPhone 6S+, and I've been having this problem for some time now.    I have quite a bit of music downloaded onto my device, as I travel for work and like to ...

314 Views

0 replies

0 likes

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Ipod touch nao sincroniza minhas musicas

Estou com um problema para baixar as musicas e ouvir offline no ipod touch, logo normal e clico em download para baixar as musicas mas nada acontece , quando reinicio o aplicativo, ele consta como se eu nao tivesse pedido o download, ja desloguei, re...

Newbie

Estou com um problema para baixar as musicas e ouvir offline no ipod touch, logo normal e clico em download para baixar as musicas mas nada acontece , quando reinicio o aplicativo, ele consta como se...

367 Views

0 replies

0 likes

  • 367 Views
  • 0 replies
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Missing song on iPhone, it is there on the desktop

Hi:I have a curious issue. I have a song that I added to my songs playlist on the spotify app on my Mac desktop. These have always shown up also on my iPhone and vice versa. Yesterday I added a new song to the list, and it does not show up on the iPh...

Regular

Hi: I have a curious issue. I have a song that I added to my songs playlist on the spotify app on my Mac desktop. These have always shown up also on my iPhone and vice versa. Yesterday I added a n...

363 Views

0 replies

0 likes

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Audiography offline.. some musics does not play

I created a Playlist with every music that mean something to my ... I have 33... quite a job.Maybe due to the 1300 music's... in offline mode some simply does not play

Casual Listener

I created a Playlist with every music that mean something to my ... I have 33... quite a job. Maybe due to the 1300 music's... in offline mode some simply does not play

245 Views

0 replies

0 likes

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Spotify pauses songs with one second left iPhone

It seems like spotify pauses some songs with one second left to go which is really annoying because i would have to skip the song in order to listen to the next one. Is there a fix for this?? iPhone 6siOS: 10.0.1Spotify version: 6.8.0

Newbie

It seems like spotify pauses some songs with one second left to go which is really annoying because i would have to skip the song in order to listen to the next one. Is there a fix for this??  ...

241 Views

0 replies

0 likes

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How to get Spotify premium back

I had Spotify premium free with my vodaphone package but I had to wipe my phone today and it's lost all passwords I've tried resetting it back it's just saying free I've text ENTERTAINMENT to 97613 and it took me to the vodaphone site and said I had ...

Newbie

I had Spotify premium free with my vodaphone package but I had to wipe my phone today and it's lost all passwords I've tried resetting it back it's just saying free I've text ENTERTAINMENT to 97613 a...

391 Views

0 replies

0 likes

  • 391 Views
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Why will some MP3 files refuse to sync offline?

I recently upgraded to the new iPhone 7 Plus, and restored my apps from the previous iPhone 6, including Spotify. Most everything is working, however, a few of my local files refuse to sync. They are all in MP3 format. My iPhone is on the same Wifi n...

Music Fan

I recently upgraded to the new iPhone 7 Plus, and restored my apps from the previous iPhone 6, including Spotify.    Most everything is working, however, a few of my local files refuse to...

467 Views

0 replies

0 likes

iphone
local files
offline sync
  • 467 Views
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  • 0 likes