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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30678 Views

40 replies

9 likes

  • 30678 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95404 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1031 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293845 Views

60 replies

15 likes

  • 293845 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123748 Views

19 replies

38 likes

  • 123748 Views
  • 19 replies
  • 38 likes

Solved!! Spotify updated but the navigation bar is still on the left

My spotify is up to date (I even tried reinstalling it) but the navigatiom bar is still on the left not on the bottom.When i relog into a friends account it appears on the bottom and when i log back into mine its on the side.There is absolutely no re...

Casual Listener

My spotify is up to date (I even tried reinstalling it) but the navigatiom bar is still on the left not on the bottom. When i relog into a friends account it appears on the bottom and when i log bac...

Maxim

Spotify Star

921 Views

5 replies

0 likes

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  • 5 replies
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Miss songs on iPad after creating an own playlist w. songs not available at Spotify

Hey guys, I created an own playlist with a lot of tracks available on Spotify. Nevertheless some tracks were'nt available, therefore I imported them on my own via the Mac OS Spotify App and added them to my playlist. Then I downloaded the whole playl...

Casual Listener

Hey guys,   I created an own playlist with a lot of tracks available on Spotify. Nevertheless some tracks were'nt available, therefore I imported them on my own via the Mac OS Spotify App and ...

283 Views

0 replies

0 likes

  • 283 Views
  • 0 replies
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Premium account - downloaded songs don't play

I've had a premium account with an iphone 7+ 128gb with plenty of space. I've got about 1300 songs on a downloaded playlist (confirmed downloads) and more often than not, 2 out every 5 songs don't load or play... they just stay at 0.00s instead of lo...

Casual Listener

I've had a premium account with an iphone 7+ 128gb with plenty of space.  I've got about 1300 songs on a downloaded playlist (confirmed downloads) and more often than not, 2 out every 5 songs do...

290 Views

0 replies

0 likes

  • 290 Views
  • 0 replies
  • 0 likes

Plays song then starred track

Hi Guys, my Spotify is driving me nuts. I try listening to an album but instead of playing the next song on the album it plays a song from my starred track and stays on my starred tracks then. Hhhhhhelp please

Newbie

Hi Guys, my Spotify is driving me nuts. I try listening to an album but instead of playing the next song on the album it plays a song from my starred track and stays on my starred tracks then. Hhhhhh...

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

Os dependentes da conta familiar sumiram

Tenho um plano familiar com 4 pessoas estava funcionando perfeitamente. A partir de ontem a conta deles não é mais premium. PQ?

Newbie

Tenho um plano familiar com 4 pessoas estava funcionando perfeitamente. A partir de ontem a conta deles não é mais premium. PQ?

407 Views

0 replies

2 likes

  • 407 Views
  • 0 replies
  • 2 likes

Using Premium, there is no "downloaded" button on my library

I use iphone 6 and the premium version and I can not see the music that I downloaded before on the library section. My friend is using iphone 6 plus and he can see the downloaded button on library.

Casual Listener

I use iphone 6 and the premium version and I can not see the music that I downloaded before on the library section. My friend is using iphone 6 plus and he can see the downloaded button on library.

Hubo

Community Legend

564 Views

3 replies

0 likes

  • 564 Views
  • 3 replies
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Solved!! Reorder songs in playlist on iPad

IPAD Mini 4, newest Spotify app (updated in last few weeks - but problem has been longer). I want to reorder songs in a playlist 'by most recent first'. At the moment, it doesn't give any option to reorder songs in a playlist, and so the 'most recent...

Casual Listener

IPAD Mini 4, newest Spotify app (updated in last few weeks - but problem has been longer).   I want to reorder songs in a playlist 'by most recent first'. At the moment, it doesn't give any op...

abilea

Roadie

10313 Views

5 replies

0 likes

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  • 5 replies
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Spotify storage expands on iPhone even when no downloading songs

From a WiFi guy: If I don't download any songs on my iPhone, and only create playlists and save certain albums in full and follow certain artists, why does Spotify app gobble up more storage on my iPhone? Wouldn't need for more storage arise only if ...

Newbie

From a WiFi guy:  If I don't download any songs on my iPhone, and only create playlists and save certain albums in full and follow certain artists, why does Spotify app gobble up more storage on...

abilea

Roadie

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

Spotify not working at all

It won't let me play any music at all on any device I've tried to log in on it will only let me shuffle play and even though I have Spotify premium it won't let me download any music

Newbie

It won't let me play any music at all on any device I've tried to log in on it will only let me shuffle play and even though I have Spotify premium it won't let me download any music

abilea

Roadie

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Saved music

Hello, my app logged itself out and then when I logged back in all my saved music has gone? I pay for premium I have contacted Spotify but they do nothing! Does anyone know how or why this happened and if it can be reserved? I had too many songs to r...

Newbie

Hello, my app logged itself out and then when I logged back in all my saved music has gone? I pay for premium I have contacted Spotify but they do nothing! Does anyone know how or why this happened a...

abilea

Roadie

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Shuffle play repeating songs too often

I have a 290 song playlist that I just recently totally randomized because I was having the same problem of songs repeating too often. Then today in a span of about 25 songs, I heard the same song play twice. A song should not repeat until every song...

Roadie

I have a 290 song playlist that I just recently totally randomized because I was having the same problem of songs repeating too often. Then today in a span of about 25 songs, I heard the same song pl...

TwistyMcNuts

Newbie

19029 Views

37 replies

5 likes

  • 19029 Views
  • 37 replies
  • 5 likes

Solved!! lost devices

I've been using Spotify premium for 6 months and have two remote devices connected. One is with Chromecast on a TV and the other is with Chromecast audio through my sound system. Worked great until today when both devices no longer show up in my Spot...

Casual Listener

I've been using Spotify premium for 6 months and have two remote devices connected.  One is with Chromecast on a TV and the other is with Chromecast audio through my sound system.  Worked g...

deanC6

Casual Listener

1758 Views

2 replies

0 likes

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  • 2 replies
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Crashing random a lot

My spotify on Iphone is crashing a lot recently.  ANy suggestions?  

Newbie

My spotify on Iphone is crashing a lot recently.  ANy suggestions?  

Hubo

Community Legend

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Sync Album Collection between Devices not Working

I have found that Album Collections do not sync between devices unless you restart the app. This has been going on for years. I did not mention it because I figured that someone would notice and correct this error. In order to see the error for yours...

Gig Goer

I have found that Album Collections do not sync between devices unless you restart the app.  This has been going on for years.  I did not mention it because I figured that someone woul...

feelikeastrangr

Community Legend

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Spotify will not post my music on Facebook

For months now I have tried to figure out why my Spotify will not post the music I am listening to at the time To my Facebook timeline for others to see. Yes I have checked my settings on both sides. You have no updated information about this subject...

Casual Listener

For months now I have tried to figure out why my Spotify will not post the music I am listening to at the time To my Facebook timeline for others to see. Yes I have checked my settings on both sides....

Dreadlord

Community Legend

853 Views

3 replies

0 likes

(iOS)
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  • 3 replies
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Carplay app

How do I ensure the carplay app only plays music already downloaded to my library on my ios device??On the desktop and ios app there is a green symbol to indicate a downloaded song/album/playlist.Thanks for your help,....

Casual Listener

How do I ensure the carplay app only plays music already downloaded to my library on my ios device?? On the desktop and ios app there is a green symbol to indicate a downloaded song/album/playlist. ...

Reflux_

Community Legend

596 Views

1 replies

2 likes

  • 596 Views
  • 1 replies
  • 2 likes

Spotify iPhone skipping tracks when plugged in via USB to Ford Fiesta 2014

Hi guys, I am having trouble with Spotify when I connect it via USB to my 2014 Ford Fiesta. If I am listening to an album it will skip every other song (so 2, 4, 6 etc). If I select a song whilst the phone is plugged it will play the next song undern...

Casual Listener

Hi guys,   I am having trouble with Spotify when I connect it via USB to my 2014 Ford Fiesta.   If I am listening to an album it will skip every other song (so 2, 4, 6 etc). &nbs...

sirin2

Regular

7039 Views

10 replies

1 likes

  • 7039 Views
  • 10 replies
  • 1 likes

App problems

Every time I'm connected to wifi since I've updated it just shuts down my app but it will work perfectly fine when I'm not connected to wifi and I've tried other wifi spots and it still shuts down the app. It'll start up then try to load and it just ...

Newbie

Every time I'm connected to wifi since I've updated it just shuts down my app but it will work perfectly fine when I'm not connected to wifi and I've tried other wifi spots and it still shuts down th...

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

Songs I own played by different artist on iPhone app

Hello, this is my first post as a Spotify newbie.Actually, more a probie as I haven't made up my mind yet which service to use. I've been using itunes since it first came out and recently did some GMP as well. Growing frustrated with both so I'd thou...

Regular

Hello, this is my first post as a Spotify newbie. Actually, more a probie as I haven't made up my mind yet which service to use. I've been using itunes since it first came out and recently did some ...

382 Views

0 replies

0 likes

  • 382 Views
  • 0 replies
  • 0 likes