Premium

[Crystalcrum]

I just aid my premium, but it's still saying free

[makayla_2]

Hi, Im having the same problem. I paid through Itunes and it shows up that i had paid for a whole month yet my spotify isnt working. it hasnt even given me a reciet. i have no clue what to do i have tried logging in and out again but nothing is working. if you find a soultion it would be great if you could let me know.

[cynthiacb8]

i have the same problem too since yesterday i pay for premium, but today my spotify still on spotify free.. 😞

[JPalma]

Hey there @Crystalcrum, @makayla_2 , and @cynthiacb8! Let's get to the bottom of this. Sometimes things like this happen when two different account exist by accident. Try this out:

Check your subscription page. Your status should be Premium. 

• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt.
• If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction:

Let me know if that works for y'all!

[cynthiacb8]

it's not working still free account... 😞

[user-removed]

I have premium through fido and it still says free how do i fix this i have tryed everything you said