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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

239681 Views

56 replies

13 likes

  • 239681 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

159321 Views

507 replies

108 likes

  • 159321 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108479 Views

19 replies

38 likes

  • 108479 Views
  • 19 replies
  • 38 likes

Premium Not Working on iPhone

I have a Spotify Premium account. I use Spotify on both my Mac desktop computer and my iPhone 6. Two weeks ago, when I opened the app on my phone it asked me to sign in. Once I signed in, it did not recognize me as a premium user and all my songs/pla...

Newbie

I have a Spotify Premium account. I use Spotify on both my Mac desktop computer and my iPhone 6. Two weeks ago, when I opened the app on my phone it asked me to sign in. Once I signed in, it did not ...

amedra99

Newbie

303 Views

2 replies

0 likes

  • 303 Views
  • 2 replies
  • 0 likes

Playlist sorting options

Me cambie de iphone y no encuentro las playlists ni la musica que tenia guardada antes.. que hago?

Newbie

Me cambie de iphone y no encuentro las playlists ni la musica que tenia guardada antes.. que hago?

205 Views

0 replies

0 likes

  • 205 Views
  • 0 replies
  • 0 likes

Cant access local files on iPhone?

One of my favourite albums isnt technically an album, its a mixtape, and for some reason that means the band hasn't put it on Spotify? I'm not exactly sure why, but anyway, I ended up wasting loads of data going on YouTube to listen to the songs desp...

Newbie

One of my favourite albums isnt technically an album, its a mixtape, and for some reason that means the band hasn't put it on Spotify? I'm not exactly sure why, but anyway, I ended up wasting loads o...

Finchey

Regular

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Spotify closing by itself while in background

After a while in the background the app closes by itself forcing you to tap on the icon again at which point it starts fresh not where you left it. I noticed it does that to reauth your account (apperantly it does that multiple times a day). I know i...

Casual Listener

After a while in the background the app closes by itself forcing you to tap on the icon again at which point it starts fresh not where you left it. I noticed it does that to reauth your account ...

i7Gamer

Casual Listener

1272 Views

3 replies

2 likes

  • 1272 Views
  • 3 replies
  • 2 likes

[iPhone SE] An error has occured

I'm getting "an error has occured". I tried reinstalling the app, deleting offline devices and restarting--all to no avail. Is there a solution?

Newbie

I'm getting "an error has occured". I tried reinstalling the app, deleting offline devices and restarting--all to no avail. Is there a solution?

BaldurPan

Newbie

417 Views

1 replies

1 likes

  • 417 Views
  • 1 replies
  • 1 likes

Recover deleted playlists

Hi, can I recover deleted playlists that I deleted almost 2 years ago? How?

Casual Listener

Hi, can I recover deleted playlists that I deleted almost 2 years ago? How?

tomasrex

Roadie

452 Views

3 replies

0 likes

  • 452 Views
  • 3 replies
  • 0 likes

Downloading Extreme quality stops after while

Hi, if I have a recommended quality for the offline songs all of mine song (186) are downloaded without problem on mi iPhone. It take aprox. 800MB od app data. If I select an extreme quality it starts downloading the songs but after short time it sto...

Regular

Hi, if I have a recommended quality for the offline songs all of mine song (186) are downloaded without problem on mi iPhone. It take aprox. 800MB od app data. If I select an extreme quality it start...

Rodrigo

Community Legend

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Change of free to premium.

Hello. I buy and pay the premium but i can not change from free to premium.

Newbie

Hello. I buy and pay the premium but i can not change from free to premium.

Maxim

Spotify Star

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Saved songs randomly deleting from iPhone 6

For the third time now, all my saved songs in "Your Library" have randomly been deleted from my iPhone. I have tried deleting and reinstalling the app, but have once again had the same problem after redownloading all of my songs. I have noticed that ...

Newbie

For the third time now, all my saved songs in "Your Library" have randomly been deleted from my iPhone. I have tried deleting and reinstalling the app, but have once again had the same prob...

Benjaminateur

Newbie

8400 Views

7 replies

0 likes

  • 8400 Views
  • 7 replies
  • 0 likes

Superuser Contribution All my saved artists and albums have disappeared?!

I've recently accessed the app on my iPhone and whilst my playlists all still appear, all of the music that i have saved over he years in artists and albums are not there except 3 albums. Help! How can I get this back? I've tried restarting the app a...

Casual Listener

I've recently accessed the app on my iPhone and whilst my playlists all still appear, all of the music that i have saved over he years in artists and albums are not there except 3 albums. Help! How c...

MaryS

Roadie

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Spotify uses mobile data even when disabled in root settings iPhone

After a recent update I found out that spotify is using mobile data without my permission. I have disabled the mobile data usage of spotify in the root settings of my iPhone, yet it still seems to "go online" when I don't have access to wifi. Before ...

Newbie

After a recent update I found out that spotify is using mobile data without my permission. I have disabled the mobile data usage of spotify in the root settings of my iPhone, yet it still seems to "g...

450 Views

0 replies

0 likes

  • 450 Views
  • 0 replies
  • 0 likes

Saved music doesn't show up until Relog

Ever since I updated to the last version it won't load my "saved songs" until I log out of my facebook account and then log back in.Having to log in and out every time I open the app is very annoying, does someone have the same issue/clues how to fix...

Newbie

Ever since I updated to the last version it won't load my "saved songs" until I log out of my facebook account and then log back in. Having to log in and out every time I open the app is very annoyi...

402 Views

0 replies

0 likes

  • 402 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify not letting me choose my correct Facebook profile to log in

Hi!I just bought a new iPhone today and copied my old data to the new one through iCloud. All my apps were automatically installed on my new phone. When I started the Spotify app, it of course asked me to log in. When I logged in with Facebook, it co...

Casual Listener

Hi! I just bought a new iPhone today and copied my old data to the new one through iCloud. All my apps were automatically installed on my new phone. When I started the Spotify app, it of course aske...

MaryS

Roadie

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

offline lyrics app

I need app for Iphone for offline lyrics. Which? 

Newbie

I need app for Iphone for offline lyrics. Which? 

766 Views

0 replies

0 likes

  • 766 Views
  • 0 replies
  • 0 likes

Solved!! Where can I see a list of all downloaded (offline) music in the iOS App

Hey there,switched from apple music to spotify finally. So far spotify is great - but one problem.I've downloaded some music to use it offline. But where is it? Is there any chance to see a list of all downloaded music? Can't find it anywhere. Thank ...

Newbie

Hey there, switched from apple music to spotify finally. So far spotify is great - but one problem. I've downloaded some music to use it offline. But where is it? Is there any chance to see a list ...

sky11

Music Fan

635 Views

1 replies

0 likes

  • 635 Views
  • 1 replies
  • 0 likes

Off line device

Hello, I am a premium client. I can not ear off line. It is said I have no device off line. What do I have to do? At my tools doesn't appear the function off line.....

Casual Listener

Hello, I am a premium client. I can not ear off line. It is said I have no device off line. What do I have to do?  At my tools doesn't appear the function off line.....

Evelynpisabarro

Casual Listener

410 Views

2 replies

0 likes

  • 410 Views
  • 2 replies
  • 0 likes

Cancel membership

Lost my password and security questions and answers, how do I cancel membership, email/ sulol99@gmail.com

Casual Listener

Lost my password and security questions and answers, how do I cancel membership, email/ sulol99@gmail.com

tomasrex

Roadie

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Solved!! Wrong navigation buttons at bottom of screen

My partner installed Spotify on her iPhone tonight and enabled the 30 day premium trial.When she opens Spotify and it logs in, at the bottom of the screen she only has the Home, Search and Your Library (silhouette icon).On the Spotify app on my iPhon...

Music Fan

My partner installed Spotify on her iPhone tonight and enabled the 30 day premium trial. When she opens Spotify and it logs in, at the bottom of the screen she only has the Home, Search and Your L...

ACDC-Fan

Music Fan

795 Views

2 replies

0 likes

  • 795 Views
  • 2 replies
  • 0 likes