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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36780 Views
  • 15 replies
  • 36 likes
  • 36780 Views
  • 15 replies
  • 36 likes

Payment error

We payed already 2 times but premium didn't activate.

  • Newbie
  • We payed already 2 times but premium didn't activate.
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Local files in spotify playlist not working

Hi, I've tried downloading local files onto my iphone. I put the files from the local files into a playlist, and clicked download on both my iphone and my spotify app on my computer. My phone just keeps saying "Dowloading... Waiting to connect" on it...

  • Regular
  • Hi, I've tried downloading local files onto my iphone. I put the files from the local files into a playlist, and clicked download on both my iphone and my spotify app on my computer. My phone just ke...
  • 399 Views
  • 0 replies
  • 0 likes
  • 399 Views
  • 0 replies
  • 0 likes

Shuffling on offline mode

Premium user here, usually download songs to listen offline while driving. Encountered a mild annoyance.While connected to the internet, when I tap on any of my downloaded songs in the "songs" list it will play with shuffling turned on by default, th...

  • Casual Listener
  • Premium user here, usually download songs to listen offline while driving. Encountered a mild annoyance. While connected to the internet, when I tap on any of my downloaded songs in the "songs" list...
  • Kennnho
  • Casual Listener
  • 917 Views
  • 2 replies
  • 1 likes
  • 917 Views
  • 2 replies
  • 1 likes

Shuffle play

How do you turn shuffle play off without logging out?

  • Newbie
  • How do you turn shuffle play off without logging out?
  • Hubo
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Songs imported from iTunes skipping

Hey guys,I have a playlist of about 500 songs where about 100 of them are songs that I own in iTunes. This playlist works flawlessly on my computer but when I try to play it (offline or no) on my phone it skips all the iTunes tracks. The cover art co...

  • Newbie
  • Hey guys, I have a playlist of about 500 songs where about 100 of them are songs that I own in iTunes. This playlist works flawlessly on my computer but when I try to play it (offline or no) on my...
  • dewmanchewy
  • Newbie
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

App closing on home page

Hi,When using Spotify on our iPhone 5s just recently it jumps out of the app before we can do anything. It worked for one day last week and is back to not working. All other apps work from the service provider side I have clean reinstalled on all dev...

  • Casual Listener
  • Hi, When using Spotify on our iPhone 5s just recently it jumps out of the app before we can do anything. It worked for one day last week and is back to not working. All other apps work from the serv...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Can't log into website

I can't log into the app with my email but no the website

  • Newbie
  • I can't log into the app with my email but no the website
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Browse Spotify Tracks Through Car Stereo

I am currently a subscriber to Apple Music but wanted to try Spotify premium because it is less limited to a particular ecosystem. My car (Infiniti g37) has ipod (iphone6 in my case) connectivity, so I can listen to both Apple Music and Spotify throu...

  • Casual Listener
  • I am currently a subscriber to Apple Music but wanted to try Spotify premium because it is less limited to a particular ecosystem.   My car (Infiniti g37) has ipod (iphone6 in my case) connect...
  • Jefbystereo
  • Casual Listener
  • 746 Views
  • 2 replies
  • 0 likes
  • 746 Views
  • 2 replies
  • 0 likes

Premium not activating

I purchased the 3 months for $9 pesos offer and its been over 10 hours and it still hasnt activated, I logged out my account, I reinstalled the app, I logged in using facebook yet nothing is working and yes I'm sure i was charged for the offer

  • Casual Listener
  • I purchased the 3 months for $9 pesos offer and its been over 10 hours and it still hasnt activated, I logged out my account, I reinstalled the app, I logged in using facebook yet nothing is working ...
  • JCdotnl
  • Roadie
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

Unable to download App

I have an Ipad air 2 with IOS version 10.1.1. I have tried several time to download spotify from app store, but every single time shows "unable to download app" message. I had downloaded other apps and spotify is the only one that is giving me troubl...

  • Newbie
  • I have an Ipad air 2 with IOS version 10.1.1. I have tried several time to download spotify from app store, but every single time shows "unable to download app" message. I had downloaded other a...
  • 472 Views
  • 0 replies
  • 0 likes
  • 472 Views
  • 0 replies
  • 0 likes

Artists album contents disappearing

When I was in my artist account, I clicked on the filter by downloads button and all of my music disappeared because I do not have Spotify Premium. Although, it will not allow me to undo my cane in order to get all of my artists back in that folder. ...

  • Newbie
  • When I was in my artist account, I clicked on the filter by downloads button and all of my music disappeared because I do not have Spotify Premium. Although, it will not allow me to undo my cane in o...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

How to download a version of Spotify for iOS 7.1.2

Então, eu tenho um iPhone 4 e, recentemente, eu formatado-lo, e eu tinha Spotify, mas quando eu formatado-lo, eu não posso baixá-lo mais, porque eu precisaria de um dispositivo com iOS 8 ou superior, mas eu não estou no clima para comprar um novo dis...

  • Newbie
  • Então, eu tenho um iPhone 4 e, recentemente, eu formatado-lo, e eu tinha Spotify, mas quando eu formatado-lo, eu não posso baixá-lo mais, porque eu precisaria de um dispositivo com iOS 8 ou superior,...
  • Maxim
  • Spotify Star
  • 8679 Views
  • 1 replies
  • 0 likes
  • 8679 Views
  • 1 replies
  • 0 likes

Spotify goes offile on mobile data

Hi guys!I'm running Premium Spotify 6.8.0 on iPhone with iOS 10.1.1 The app constantly goes offline while on mobile data and I am sure that my internet is okay.I've restarted the device, re-installed spotify and the problem still continues.I am not s...

  • Visitor
  • Hi guys! I'm running Premium Spotify 6.8.0 on iPhone with iOS 10.1.1   The app constantly goes offline while on mobile data and I am sure that my internet is okay. I've restarted the device,...
  • Bittencourt
  • Spotify Star
  • 475 Views
  • 3 replies
  • 0 likes
  • 475 Views
  • 3 replies
  • 0 likes

it won't let me search who i want to collaborate my playlist with it won't let me search anyone

hi i'm trying to collaborate one of my playlists with my friends and when i go to put their names in to share it with them it won't let me search for anyone it says no results what can i do

  • Casual Listener
  • hi i'm trying to collaborate one of my playlists with my friends and when i go to put their names in to share it with them it won't let me search for anyone it says no results what can i do
  • MartinStoichkov
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Spotify Crashes on Ipad

Brief description of the issue:While using spotify on the Ipad after a few songs in online and offline modus, spotify just exits the program mid-song. I already reinstalled spotify, reset the ipad to factory settings. Reinstalled spotify. Works for a...

  • Casual Listener
  • Brief description of the issue: While using spotify on the Ipad after a few songs in online and offline modus, spotify just exits the program mid-song.   I already reinstalled spotify, rese...
  • koendo
  • Casual Listener
  • 358 Views
  • 2 replies
  • 0 likes
  • 358 Views
  • 2 replies
  • 0 likes

Iphone 6 Spotify playlist Reverse Order

Now fixed! Open playlist - pull down the top menu/album cover above the green 'Shuffle Play'. Next to the grey search field, three faint straight lines. Tap that, it will bring up a Sort By options menu and you can select sort by recently added.

  • Casual Listener
  • Now fixed!   Open playlist - pull down the top menu/album cover above the green 'Shuffle Play'.   Next to the grey search field, three faint straight lines. Tap that, it will bring up a...
  • 380 Views
  • 0 replies
  • 0 likes
  • Reverse Order
  • 380 Views
  • 0 replies
  • 0 likes

songs don't show in iPhone app

hi, I have followed some artists on spotify and I am able to listen to the songs on my Macbook. But when I use my iphone Spotify app, I notice some artists I listen to on the Macbook won't appear on my iphone app. It will shows I am following the art...

  • Casual Listener
  • hi,    I have followed some artists on spotify and I am able to listen to the songs on my Macbook. But when I use my iphone Spotify app, I notice some artists I listen to on the Macbook w...
  • Bittencourt
  • Spotify Star
  • 501 Views
  • 3 replies
  • 0 likes
  • 501 Views
  • 3 replies
  • 0 likes

Can't login

I can't login on my iPhone and iPad. It always tells me that I already have an account... sure but I have to be able to login anyway

  • Newbie
  • I can't login on my iPhone and iPad. It always tells me that I already have an account... sure but I have to be able to login anyway
  • Nico
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

music stops playing after a few minutes

I have the free Spotify app on my iPhone. It worked just fine to play at work until about a week ago. Now it will play songs only for a few minutes and then just stop on one of those ads and won't play again. I have to either shut my phone off and tu...

  • Newbie
  • I have the free Spotify app on my iPhone.  It worked just fine to play at work until about a week ago.  Now it will play songs only for a few minutes and then just stop on one of those ads ...
  • 337 Views
  • 0 replies
  • 0 likes
  • 337 Views
  • 0 replies
  • 0 likes