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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Michaelman11

Regular

234085 Views

55 replies

13 likes

  • 234085 Views
  • 55 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

157378 Views

507 replies

108 likes

  • 157378 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107906 Views

19 replies

38 likes

  • 107906 Views
  • 19 replies
  • 38 likes

Can't turn of shuffle

I'm stuck in shuffle limbo. If I open up the album and turn of the intertwined arrows, all songs on the playlist is still shuffled.

Casual Listener

I'm stuck in shuffle limbo. If I open up the album and turn of the intertwined arrows, all songs on the playlist is still shuffled.

Distressed

Casual Listener

392 Views

2 replies

0 likes

  • 392 Views
  • 2 replies
  • 0 likes

Songs stopping towards end.

I have an iPhone 7. I've had no problems the past few weeks but starting a few days ago if I plug my phone in to a speaker systems to play my playlist it'll stop around the end of a song, about 10 seconds remaining. It does it EVERY song. It works fi...

Newbie

I have an iPhone 7. I've had no problems the past few weeks but starting a few days ago if I plug my phone in to a speaker systems to play my playlist it'll stop around the end of a song, about 10 se...

411 Views

0 replies

0 likes

  • 411 Views
  • 0 replies
  • 0 likes

Local files

I added a few local files from my spotify to my playlist (Shake It Off and Blank Space by Taylor Swift) and when I try to play them on my iPad it just plays a cover by "We Love Taylor Swift". I don't have this problem on my computer. Is there a way t...

Music Fan

I added a few local files from my spotify to my playlist (Shake It Off and Blank Space by Taylor Swift) and when I try to play them on my iPad it just plays a cover by "We Love Taylor Swift". I don't...

350 Views

0 replies

1 likes

  • 350 Views
  • 0 replies
  • 1 likes

Solved!! my playlist

Here's what we got from you: Just got a new I phone 7 and when I set up spotify on there, I ended up with some other Teri's playlist instead of mine. Please please please help me recoup mine as I spent hours putting it together.

Newbie

Here's what we got from you: Just got a new I phone 7 and when I set up spotify on there, I ended up with some other Teri's playlist instead of mine. Please please please help me recoup mine as I spe...

Shepw

Regular

609 Views

2 replies

0 likes

  • 609 Views
  • 2 replies
  • 0 likes

Superuser Contribution Always logged in through FB, logged out and back in again, all my music is gone

Hey,i accidentally hit log out on my Spotify account which I had always used through Facebook. I've logged back in through Facebook and now all my music is gone and it says I'm not a premium member which I was before? help please, I want my music bac...

Newbie

Hey, i accidentally hit log out on my Spotify account which I had always used through Facebook. I've logged back in through Facebook and now all my music is gone and it says I'm not a premium member...

user-removed

Not applicable

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files on IPhone 6

Hey, I just recently got a new phone and obviously installed Spotify on it as it's my default, go-to music app. But when I went to play songs on it, I noticed that my local files (which work fine on my laptop) are greyed out on my IPhone. I had the s...

Casual Listener

Hey, I just recently got a new phone and obviously installed Spotify on it as it's my default, go-to music app. But when I went to play songs on it, I noticed that my local files (which work fine on ...

MaryS

Roadie

572 Views

3 replies

0 likes

local files on iphone
  • 572 Views
  • 3 replies
  • 0 likes

Soundhoud Connect to Spotify really doesn't work as advertised

I am not sure this was really tested because it doesn't work worth a darn. On my iPhone 5S nothing works as shown on the pages to connect Soundhound with Spotify.

Newbie

I am not sure this was really tested because it doesn't work worth a darn.   On my iPhone 5S nothing works as shown on the pages to connect Soundhound with Spotify.  

459 Views

0 replies

0 likes

  • 459 Views
  • 0 replies
  • 0 likes

Superuser Contribution Online

I have a problem a have Spotify premium but I can only listen with Wifi connection not with my cellphone internet. What can I do?

Casual Listener

I have a problem a have Spotify premium but I can only listen with Wifi connection not with my cellphone internet. What can I do?

MaryS

Roadie

426 Views

3 replies

0 likes

  • 426 Views
  • 3 replies
  • 0 likes

Superuser Contribution am i allowed to buy premium with itunes money...

i was able to do this earlier this year but now i have no clue what to do now.... please tell me that i can buy premium with my itunes money.....

Casual Listener

i was able to do this earlier this year but now i have no clue what to do now.... please tell me that i can buy premium with my itunes money.....

MaryS

Roadie

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log in

HiI am not able to log in to Spotify on my IPhone from the app...only from google or safari...any suggestions? I've reset password several times, etc.

Newbie

Hi I am not able to log in to Spotify on my IPhone from the app...only from google or safari...any suggestions? I've reset password several times, etc.

MaryS

Roadie

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random Devices connected, Music keeps Jumping

My spotify account on my iphone everytime i try to listen to it, it will keep asking me to continue listening to this phone or "JP device" i have gone online to removed all offline accounts, as well as changed my password, deleted the app and redownl...

Newbie

My spotify account on my iphone everytime i try to listen to it, it will keep asking me to continue listening to this phone or "JP device" i have gone online to removed all offline accounts, as well ...

MaryS

Roadie

909 Views

1 replies

0 likes

  • 909 Views
  • 1 replies
  • 0 likes

Offline even though I have 3g

I can't access the music on my Spotify even though I have 3G. I have a premium account so should work fine and has done in the past, any suggestions please

Casual Listener

I can't access the music on my Spotify even though I have 3G. I have a premium account so should work fine and has done in the past, any suggestions please

Radhika12345

Newbie

411 Views

2 replies

0 likes

  • 411 Views
  • 2 replies
  • 0 likes

Cannot control Spotify Connect from iOS 10 control center

The music Spotify is playing via Spotify Connect is not visible in the new iOS 10 music control center. This makes it necessary to unlock the phone and start the app every time to (for example) change volume or skip a track. Please advise how to avoi...

Newbie

The music Spotify is playing via Spotify Connect is not visible in the new iOS 10 music control center. This makes it necessary to unlock the phone and start the app every time to (for example) ...

373 Views

0 replies

4 likes

  • 373 Views
  • 0 replies
  • 4 likes

I can log in on my computer but not on my phone.....?????!!!!

Hello I started my spotify account in australia an i had premium, now i'm back in The Netherlands but i wanted to save money by putting my account back to free.But now my account shut down on my phone cause i can only use it for 14 days in a differen...

Casual Listener

Hello   I started my spotify account in australia an i had premium, now i'm back in The Netherlands but i wanted to save money by putting my account back to free. But now my account shut down...

skiljetecken

Music Fan

419 Views

1 replies

1 likes

  • 419 Views
  • 1 replies
  • 1 likes

Superuser Contribution DOWNLOADED MUSIC

if I turn off my iPhone, I can not hear the downloaded music offline. He says "The track has not been downloaded. Go online" Why?

Casual Listener

if I turn off my iPhone, I can not hear the downloaded music offline. He says "The track has not been downloaded. Go online" Why?

MaryS

Roadie

536 Views

5 replies

0 likes

  • 536 Views
  • 5 replies
  • 0 likes

Data consumption

I have dowloaded almost all of my playlists and still spotify is consuming 8gb per week. How can this happen? Is there a solution?

Casual Listener

I have dowloaded almost all of my playlists and still spotify is consuming 8gb per week. How can this happen? Is there a solution?

kbrooksc

Community Legend

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Local files not syncing

Not sure what's going on, trying to sync local files. Devices are on the same network but it's just not happening. IOS 10, latest version of spotify PC: Windows 10, latest version. Local files work on PC but on mobile it's just stuck on "downloading"

Music Fan

Not sure what's going on, trying to sync local files.   Devices are on the same network but it's just not happening.   IOS 10, latest version of spotify   PC: Windows 10, latest ...

255 Views

0 replies

0 likes

  • 255 Views
  • 0 replies
  • 0 likes

Problema con las letras de las canciones

Hola muy buenas, les quería preguntar por qué en las canciones no me aparecen las letras, tengo una cuenta premium y en otra cuenta no premium me aparecen las letras.Que se puede hacer?Muchas gracias.

Newbie

Hola muy buenas, les quería preguntar por qué en las canciones no me aparecen las letras, tengo una cuenta premium y en otra cuenta no premium me aparecen las letras. Que se puede hacer? Muchas gra...

1086 Views

0 replies

1 likes

  • 1086 Views
  • 0 replies
  • 1 likes

iOS Push Notifications not working.

Used to tell me when collaborative playlists I'm on or playlists I follow are updated with new songs. My settings indicate I should still be getting them. They were so useful! Attached are my notifications settings.

Newbie

Used to tell me when collaborative playlists I'm on or playlists I follow are updated with new songs. My settings indicate I should still be getting them. They were so useful! Attached are ...

608 Views

0 replies

1 likes

  • 608 Views
  • 0 replies
  • 1 likes