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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

28864 Views

40 replies

9 likes

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  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

93773 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

940 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293275 Views

60 replies

15 likes

  • 293275 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123452 Views

19 replies

38 likes

  • 123452 Views
  • 19 replies
  • 38 likes

Still don't have the new iOS layout

I'm using the latest version of the app available to me (6.8.0.3786), running iOS 10.2.1 (on the PB program) and I still have the hamburger menu old layout.Everyone I know who I've asked say they have the new layout and have had it for a very long ti...

Newbie

I'm using the latest version of the app available to me (6.8.0.3786), running iOS 10.2.1 (on the PB program) and I still have the hamburger menu old layout. Everyone I know who I've asked say they...

11101503480

Newbie

739 Views

1 replies

0 likes

iOS
ios app
Layout
  • 739 Views
  • 1 replies
  • 0 likes

Can't access anything in app: "An error occurred. Try again."

This happened to me a couple of months ago and is happening again. I connect to the wifi network at work. "Offline" is not on. I can't access anything except whatever I was last playing. I can access the the list of musicians I follow but can't click...

Newbie

This happened to me a couple of months ago and is happening again.  I connect to the wifi network at work.  "Offline" is not on.  I can't access anything except whatever I was las...

user-removed

Not applicable

2587 Views

8 replies

2 likes

  • 2587 Views
  • 8 replies
  • 2 likes

Solved!! Delete music from iPhone

How can I delete the music downloaded in iphone? The momorie is full, need to make space

Casual Listener

How can I delete the music downloaded in iphone? The momorie is full, need to make space

Belenar

Casual Listener

923 Views

2 replies

0 likes

  • 923 Views
  • 2 replies
  • 0 likes

Cant play Spotify music on my phone when Im in Taiwan

I registered my spotify when I was in the UK about three years ago. I recently came back in Taiwan and after 14 days, my spotify was showing '' you can only use spotify abroad for 14 days''. After I changed the region to Taiwan, it's not playing on m...

Newbie

I registered my spotify when I was in the UK about three years ago. I recently came back in Taiwan and after 14 days, my spotify was showing '' you can only use spotify abroad for 14 days''. After I ...

Simonftw

Music Fan

1083 Views

2 replies

0 likes

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  • 2 replies
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Music on Iphone stopped working

Hello fellow spotifiersI love the app but recently my Iphone keeps telling me that playing music (any music) is a service for premium users.. (I know playing specific songs is premium but shuffle should work..) Hence no music can be played through th...

Music Fan

Hello fellow spotifiers I love the app but recently my Iphone keeps telling me that playing music (any music) is a service for premium users.. (I know playing specific songs is premium but shuffle...

Simonftw

Music Fan

810 Views

5 replies

0 likes

  • 810 Views
  • 5 replies
  • 0 likes

Constant skipping every 2 seconds

Hi, thank you in advance for your help. For the past few days, my iPad Air 2 iOS 10 cannot play my Spotify. The songs on Spotify will play maybe 1.5 seconds then skip to the next, then the next, then the next. I've deleted and reinstalled the app, I ...

Newbie

Hi, thank you in advance for your help. For the past few days, my iPad Air 2 iOS 10 cannot play my Spotify. The songs on Spotify will play maybe 1.5 seconds then skip to the next, then the next, then...

492 Views

0 replies

0 likes

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Why is it so obnoxious to remove songs from a playlist on mobile???

So instead of being able to press the 3 dots next to a song in the play queue and having an option to remove the song from my playlist I have to hit edit at the top of the playlist and scroll down and delete the song. ??????? Why do you do this????

Visitor

So instead of being able to press the 3 dots next to a song in the play queue and having an option to remove the song from my playlist I have to hit edit at the top of the playlist and scroll down an...

338 Views

0 replies

0 likes

  • 338 Views
  • 0 replies
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"You already have an account with this email"

About last month I tried logging in to Spotify on a different phone and it kept coming up with that statement, so I figured I could only log in on a certain amount of devises, however, I got a new phone for Christmas, and after spending some time wit...

Casual Listener

About last month I tried logging in to Spotify on a different phone and it kept coming up with that statement, so I figured I could only log in on a certain amount of devises, however, I got a new ph...

Maxim

Spotify Star

2558 Views

3 replies

0 likes

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  • 3 replies
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New to Spotify

Hi! I'm new to Spotify. Just created a Christmas Playlist and songs that I did not add are playing. And, they're not even Christmas songs. This is how it's supposed to work? Thank you for your help!

Casual Listener

Hi! I'm new to Spotify. Just created a Christmas Playlist and songs that I did not add are playing. And, they're not even Christmas songs. This is how it's supposed to work?   Thank you for yo...

Hubo

Community Legend

562 Views

3 replies

0 likes

  • 562 Views
  • 3 replies
  • 0 likes

Payment Issues

I was trying to get the $0.99 premium for 3 months. When I tried to pay for it with my PayPal account, a paged popped up showing, "processing". However, the payment wasnt made and it just made me complete the same steps again. How do I pay for premiu...

Newbie

I was trying to get the $0.99 premium for 3 months. When I tried to pay for it with my PayPal account, a paged popped up showing, "processing". However, the payment wasnt made and it just made me com...

skateboard34

Roadie

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Playlists

For some reason my playlists that i made won't show on my profile but i can add songs to them? It says i only have 2 playlists but when i add a song to any of them it shows 4, and i cant get to the 2 playlists that wont show up.

Newbie

For some reason my playlists that i made won't show on my profile but i can add songs to them? It says i only have 2 playlists but when i add a song to any of them it shows 4, and i cant get to the 2...

Jacob

Community Legend

436 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Won't connect on iPhone

Hi there,Having issues logging in. It just seems to freeze on the loading screen. I've uninstalled and reinstalled the app and it is still not working. Any ideas what I can do?My log in information is correct.

Casual Listener

Hi there, Having issues logging in. It just seems to freeze on the loading screen. I've uninstalled and reinstalled the app and it is still not working. Any ideas what I can do? My log in infor...

Quepa

Roadie

1024 Views

5 replies

0 likes

Freezing
iOS
iPhone 6s
Mobile
  • 1024 Views
  • 5 replies
  • 0 likes

Cannot download albums for offline listening

I have 2 gig space on my iPhone but it says I have no space to download albums for offline use. HELP

Visitor

I have 2 gig space on my iPhone but it says I have no space to download albums for offline use. HELP

Hubo

Community Legend

1622 Views

17 replies

0 likes

  • 1622 Views
  • 17 replies
  • 0 likes

Spotify Premium crashes in iPad Air and iPhone 6

Hey all . . . I've about had it with Spotify Premium for family. Spotify Premium will crash immediately on my mobile devices (iPad Air & iPhone 6). It runs fine on my iMac. The rest of my family is running on Android, iPhone 5, and iPad Mini without ...

Newbie

Hey all . . . I've about had it with Spotify Premium for family. Spotify Premium will crash immediately on my mobile devices (iPad Air & iPhone 6). It runs fine on my iMac. The rest of my family ...

Bittencourt

Spotify Star

530 Views

1 replies

0 likes

Spotify Premium crash
  • 530 Views
  • 1 replies
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How to create the ultimate collection and shuffle it

I've discovered a work-around w/ Spotify that basically allows me to achieve my goal of combining my library with their library on my phone, but it is a pain. As you know - you can integrate your own music with their on both the Mac app and the IOS a...

Visitor

I've discovered a work-around w/ Spotify that basically allows me to achieve my goal of combining my library with their library on my phone, but it is a pain.  As you know - you can integrate yo...

Stacyellenk

Newbie

544 Views

1 replies

0 likes

  • 544 Views
  • 1 replies
  • 0 likes

Solved!! Problem with premium trial account

I have taken up the 3 months premium for 99p trial. Works perfectly on my iPad but my iPhone still only plays Spotify as the basic free service. How do I upgrade my phone to the same account so that I can play Spotify premium on it?

Casual Listener

I have taken up the 3 months premium for 99p trial. Works perfectly on my iPad but my iPhone still only plays Spotify as the basic free service. How do I upgrade my phone to the same account so that ...

Chrisn-66

Casual Listener

759 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Daily Mix Error in IPhone

Every time I go to use My Daily Mix it comes up with an error message saying "sorry something went wrong, please try another station". This happens to all of my daily mixes.My iPhone is up to date, as is the app, my account details are all correct. I...

Casual Listener

Every time I go to use My Daily Mix it comes up with an error message saying "sorry something went wrong, please try another station". This happens to all of my daily mixes. My iPhone is up to dat...

718 Views

0 replies

2 likes

  • 718 Views
  • 0 replies
  • 2 likes

Missing Songs

A ton of my saved/downloaded music is missing from the 'songs' tab. Same under 'artist.' Even when I re-download, songs don't show up. Strangely, all of the songs with their appropriate album are under the 'album' tab. What is the fix please?

Regular

A ton of my saved/downloaded music is missing from the 'songs' tab. Same under 'artist.' Even when I re-download, songs don't show up. Strangely, all of the songs with their appropriate album are und...

425 Views

0 replies

0 likes

  • 425 Views
  • 0 replies
  • 0 likes

Saved Music Missing From Artist Tab

On my iphone, when I go to 'your library' and 'artist,' all of my saved music is gone when I select an artist. If I go under 'albums,' the saved music is there. It never used to do this. Kind of a deal breaker for me. Please advise. I'm a premium use...

Regular

On my iphone, when I go to 'your library' and 'artist,' all of my saved music is gone when I select an artist. If I go under 'albums,' the saved music is there. It never used to do this. Kind of a de...

nickpfen

Regular

571 Views

2 replies

0 likes

  • 571 Views
  • 2 replies
  • 0 likes