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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 399190 Views
  • 879 replies
  • 326 likes
  • 399190 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78879 Views
  • 124 replies
  • 32 likes
  • 78879 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18064 Views
  • 8 replies
  • 0 likes
  • 18064 Views
  • 8 replies
  • 0 likes

Can't share music with followers!

Hi,I've been a premium user for a few months and didn't think it was possible to share music within the app because a key feature isn't working for me.When I go to 'Share', 'Send to' and then 'Select people', the resulting window is blank. When k typ...

  • Casual Listener
  • Hi, I've been a premium user for a few months and didn't think it was possible to share music within the app because a key feature isn't working for me. When I go to 'Share', 'Send to' and then...
  • nogoodmonkey
  • Newbie
  • 1024 Views
  • 4 replies
  • 0 likes
  • Sharing music
  • 1024 Views
  • 4 replies
  • 0 likes

Spotify blocking Sting and Taylor Swift and ...?

Bottom line: Spotify seems to be blocking certain artists music from being streamed to music devices (in my case Denon Heos. I'm assuming this would probably would be the same for Sonos, but welcome someone to test?). Other music, sourced the exact s...

  • Newbie
  • Bottom line: Spotify seems to be blocking certain artists music from being streamed to music devices (in my case Denon Heos. I'm assuming this would probably would be the same for Sonos, but wel...
  • Broncobill
  • Newbie
  • 715 Views
  • 2 replies
  • 0 likes
  • apple
    sting
    taylor swift
  • 715 Views
  • 2 replies
  • 0 likes

Spotify app crash when I try to preview a song in iOS 10

Whenever I try to preview a song by holding down on the song to preview it Spotify crashes or shutdown. I have iOS 10 installed on my phone.l which is the iPhone 6S plus.

  • Newbie
  • Whenever I try to preview a song by holding down on the song to preview it Spotify crashes or shutdown. I have iOS 10 installed on my phone.l which is the iPhone 6S plus.
  • Destinytronman
  • Newbie
  • 676 Views
  • 1 replies
  • 12 likes
  • 676 Views
  • 1 replies
  • 12 likes

App crashes whenever I 3D Touch

Whenever I 3D Touch a playlist or album on my iPhone 7 with iOS 10, Spotify will begin to open it and then immediately crash. It actually happened on my old iPhone 5s too when I would long press. I'm beginning to think I'm just unlucky. Any help?

  • Newbie
  • Whenever I 3D Touch a playlist or album on my iPhone 7 with iOS 10, Spotify will begin to open it and then immediately crash. It actually happened on my old iPhone 5s too when I would long press. I'm...
  • Hubo
  • Community Legend
  • 516 Views
  • 1 replies
  • 3 likes
  • 516 Views
  • 1 replies
  • 3 likes

Helppp!!

So I accidentally removed a music on my playlist and I didn't see what's the title. Is there any way that I can see recently deleted music?

  • Newbie
  • So I accidentally removed a music on my playlist and I didn't see what's the title. Is there any way that I can see recently deleted music?
  • Bearfootrecords
  • Community Legend
  • 173 Views
  • 2 replies
  • 0 likes
  • 173 Views
  • 2 replies
  • 0 likes

Siri + Spotify = Fail

I have a big issue with Spotify and it is that it makes Siri inoperative. The same exact setup with other music apps such as Digitally Imported, Pandora and Shoutcast works without a problem. Unfortunatly I drive an old car. It has a dock connector f...

  • Casual Listener
  • I have a big issue with Spotify and it is that it makes Siri inoperative. The same exact setup with other music apps such as Digitally Imported, Pandora and Shoutcast works without a problem. &nbsp...
  • Frankshottunes4
  • Newbie
  • 3192 Views
  • 4 replies
  • 0 likes
  • 3192 Views
  • 4 replies
  • 0 likes

Resubscription music lost

Hello,I am so frustrated, and i need your help. Spotify app (on iphone) warned me to update my card info so I did (app says i am a premium user again). But now, i cannot listen to my downloaded music which clearly is still downloaded (spotify app siz...

  • Newbie
  • Hello, I am so frustrated, and i need your help. Spotify app (on iphone) warned me to update my card info so I did (app says i am a premium user again). But now, i cannot listen to my downloaded mus...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Solved!! Bug - iOS 9 music stops playing when switching to camera

Hi All, I am using an iPhone 6s, running iOS 9.0.1 and Spotify 4.0.0. When I am playing music and I switch to the camera App to take a picture (photo mode, not video mode) the music will stop playing. Has this been experienced by other users? Thanks

  • Newbie
  • Hi All,   I am using an iPhone 6s, running iOS 9.0.1 and Spotify 4.0.0. When I am playing music and I switch to the camera App to take a picture (photo mode, not video mode) the music will sto...
  • erico_perico
  • Casual Listener
  • 19502 Views
  • 4 replies
  • 1 likes
  • 19502 Views
  • 4 replies
  • 1 likes

iOS 10

So I recently downloaded the iOS 10 update on my iPad and now Spotify won't connect to the internet. I will go to search a song and it has that "spotify is offline" thing pop up but I'm connected to the internet. I have had Spotify for a whole year a...

  • Casual Listener
  • So I recently downloaded the iOS 10 update on my iPad and now Spotify won't connect to the internet. I will go to search a song and it has that "spotify is offline" thing pop up but I'm connected to ...
  • Doughtydoc
  • Newbie
  • 3566 Views
  • 10 replies
  • 0 likes
  • 3566 Views
  • 10 replies
  • 0 likes

Save on iphone play on ipad

I have a 16gb ipad mini that spotify looks awesome on especially landscape. My phone is 128gb and im wondering how I can save my music on the phone and use my ipad mini to control and play the music off of my iphone. I did see I can connect them and ...

  • Casual Listener
  • I have a 16gb ipad mini that spotify looks awesome on especially landscape. My phone is 128gb and im wondering how I can save my music on the phone and use my ipad mini to control and play the music ...
  • manoots
  • Casual Listener
  • 314 Views
  • 6 replies
  • 0 likes
  • 314 Views
  • 6 replies
  • 0 likes

IOS 10 - crash when listening to snippets

Just installed ios 10.0.1 and can crash spotify if album is long pressed to listen to track snippets. Consistent everywhere.Have rebooted iphone & reinstalled spotify 5.7.0.1055Otherwise spotify seems to run much snappier.

  • Gig Goer
  • Just installed ios 10.0.1 and can crash spotify if album is long pressed to listen to track snippets. Consistent everywhere. Have rebooted iphone & reinstalled spotify 5.7.0.1055 Otherwise sp...
  • user-removed
  • Not applicable
  • 562 Views
  • 6 replies
  • 2 likes
  • 562 Views
  • 6 replies
  • 2 likes

My Daily mix not working ?! (On premium)

Showing an "error occurred" try again.Have tried fresh install but no luck.

  • Newbie
  • Showing an "error occurred" try again. Have tried fresh install but no luck.
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

undo upnext

last night I wanted to add just one song to "up next" and ended up adding an entire playlist. No when I want to listen to another playlist, one song will play and then it reverts back to the playlist I accendently added. How can I undo that? Help Ple...

  • Newbie
  • last night I wanted to add just one song to "up next" and ended up adding an entire playlist.  No when I want to listen to another playlist, one song will play and then it reverts back to the pl...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Won't play songs

Just got a new IPhone, can't get it to play my song choices. I subscribe to Spotify premium. What is the problem?

  • Newbie
  • Just got a new IPhone, can't get it to play my song choices. I subscribe to Spotify premium. What is the problem?
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

music

I just got an email saying that I had a 7 day premium trial and that's why my subsrciption says "free." I have been paying $9.99 plus tax since November 2015. SO please go back and check that information again. The credit card is not under my name. I...

  • Casual Listener
  • I just got an email saying that I had a 7 day premium trial and that's why my subsrciption says "free." I have been paying $9.99 plus tax since November 2015. SO please go back and check that informa...
  • tristanschuler
  • Regular
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

WHY CAN'T I LISTEN TO SPOTIFY ON ios OFFLINE WITH PREMIUM ACCOUNT

I have a Premium account I cannot listen to my "downloaded songs offline" They all have the green arrow beside but as soon as im offline, non of my music will play. Error will say " This is not downloaded. Do you want to go back online" this is super...

  • Newbie
  • I have a Premium account   I cannot listen to my "downloaded songs offline"    They all have the green arrow beside but as soon as im offline, non of my music will play.   E...
  • tristanschuler
  • Regular
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Switched from Androit to iPhone. How do I download my existing premium acct??

Hello! I pay monthly for my current Spotify account which was always accessed from an Android phone. That Android phone has now broken and I purchased an iPhone SE. How do I download the Spotify app to my iPhone SE with my same account. The iPhone do...

  • Newbie
  • Hello!   I pay monthly for my current Spotify account which was always accessed from an Android phone.  That Android phone has now broken and I purchased an iPhone SE.  How do I down...
  • Hubo
  • Community Legend
  • 685 Views
  • 1 replies
  • 0 likes
  • 685 Views
  • 1 replies
  • 0 likes

Release Notes - Spotify Beta. WHERE?!

WHERE I could find the Release notes for Spotify Beta downloaded via TestFlight. The "What To Test Section" is not enough. Every update the same text. I want to know what's new this Beta.At the moment I am at 6.5.0

  • Music Fan
  • WHERE I could find the Release notes for Spotify Beta downloaded via TestFlight. The "What To Test Section" is not enough. Every update the same text. I want to know what's new this Beta. At the m...
  • 930 Views
  • 0 replies
  • 0 likes
  • 930 Views
  • 0 replies
  • 0 likes