Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Why will some MP3 files refuse to sync offline?

Why will some MP3 files refuse to sync offline?

I recently upgraded to the new iPhone 7 Plus, and restored my apps from the previous iPhone 6, including Spotify. 

 

Most everything is working, however, a few of my local files refuse to sync. They are all in MP3 format. My iPhone is on the same Wifi network as my iMac which stores the original files. They play fine on my iMac, but when I try to play on my iPhone it says "Song Not Downloaded." 

 

I see that some people who have had a similar problem had to uninstall Spotify, reinstall it, and then re-sync everything. I really don't want to have to do this if there's an easier fix. The whole thing makes no sense.


Any help is appreciated. This is maddening.

 

Chris

IMG_1469.PNG
Reply
0 Replies

Suggested posts