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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

228052 Views

53 replies

13 likes

  • 228052 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152366 Views

507 replies

108 likes

  • 152366 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106539 Views

19 replies

38 likes

  • 106539 Views
  • 19 replies
  • 38 likes

spotify on iphone

spotify on iphone just started to not play songs in order from like every album in existence.it used to do it with no problem but it just changed the other dayit's really getting on my nerves as I like to play a new album in order the first listen an...

Casual Listener

spotify on iphone just started to not play songs in order from like every album in existence. it used to do it with no problem but it just changed the other day it's really getting on my nerves...

urban22r

Casual Listener

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution People not showing up

My friend gave me her spotify and every time i search for her it tells me that username doesn't exist or her account won't pop up

Newbie

My friend gave me her spotify and every time i search for her it tells me that username doesn't exist or her account won't pop up

user-removed

Not applicable

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Crashes eveytime we log in on iPad and iphone

We have a family plan and as soon as we log in the app immediately crashes.

Newbie

We have a family plan and as soon as we log in the app immediately crashes.   

ebroel

Casual Listener

509 Views

5 replies

1 likes

  • 509 Views
  • 5 replies
  • 1 likes

Songs not showing up?

So I've just installed the latest update and I can't seem to find songs in my library that I know are saved there. When I save a new song it doesn't show up in my songs.

Newbie

So I've just installed the latest update and I can't seem to find songs in my library that I know are saved there. When I save a new song it doesn't show up in my songs.

239 Views

0 replies

0 likes

  • 239 Views
  • 0 replies
  • 0 likes

Spotify Premium Account Crashing on iPhone 5c iOS 10.0.2 app version 6.8.0

Brief description of the issue: Spotify crashes within seconds of openingSteps to reproduce the issue:First I did this Then I did that I also did thisWhat steps you’ve tried already: cleared Safari cache method; tried opening with different acount on...

Newbie

Brief description of the issue: Spotify crashes within seconds of opening Steps to reproduce the issue: First I did this  Then I did that  I also did this What steps you’ve tried alr...

299 Views

0 replies

0 likes

  • 299 Views
  • 0 replies
  • 0 likes

Poor sound quality

Hello, i have been using Spotify on my iPad and PC for a couple of months and i am impressed by the app. However I recently got an iPhone 7 Plus and installed Spotify there too, but the sound quality was noticeably worse that it was on my iPad. The m...

Casual Listener

Hello, i have been using Spotify on my iPad and PC for a couple of months and i am impressed by the app. However I recently got an iPhone 7 Plus and installed Spotify there too, but the sound quality...

i-have

Newbie

5943 Views

5 replies

5 likes

  • 5943 Views
  • 5 replies
  • 5 likes

Mixtape not existing on iOS, available on Android

Hey, i´m using Spotify (latest Version available) on iOS 10 (iPhone 6 and iPad) My Phone for Work (Xperia Z3) with Android 6.0.1 shows me the Mixtapes on my library.At iOS the Mixtapes section does not exist. I cannot explain it to myself PS: Please ...

Newbie

Hey,   i´m using Spotify (latest Version available) on iOS 10 (iPhone 6 and iPad)   My Phone for Work (Xperia Z3) with Android 6.0.1 shows me the Mixtapes on my library. At iOS the Mix...

263 Views

0 replies

0 likes

  • 263 Views
  • 0 replies
  • 0 likes

False Advertising - 30 minutes of ad-free music

When listening to Spotify on my iPad, each time I get the message that says I get 30 minutes of ad-free music for watching a message from a sponsor, I never get 30 minutes of ad-free music. I get 15 minutes at most. This is false advertising and it's...

Visitor

When listening to Spotify on my iPad, each time I get the message that says I get 30 minutes of ad-free music for watching a message from a sponsor, I never get 30 minutes of ad-free music. I get 15 ...

545 Views

0 replies

1 likes

  • 545 Views
  • 0 replies
  • 1 likes

Superuser Contribution Can't play podcasts

Hi! Whenever I click on a podcast to be reproduced on my iPhone I get a message saying that Spotify can't open this type of link on this device any ideas??

Newbie

Hi! Whenever I click on a podcast to be reproduced on my iPhone I get a message saying that Spotify can't open this type of link on this device any ideas??

morgan1992-

Newbie

9058 Views

19 replies

3 likes

  • 9058 Views
  • 19 replies
  • 3 likes

PUBLIC PLAYLIST AREN'T WORKING!

my public playlists aren't appearing to others! what i might do?

Casual Listener

my public playlists aren't appearing to others! what i might do?

gigi2001sidi

Casual Listener

331 Views

2 replies

0 likes

  • 331 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Update deleted all my downloaded music

I Updated my Spotify app on iOS last night and all the music I downloaded had disappeared. I am having to reinstall the app and download all my albums again. This isn't what I pay a premium account for!!

Newbie

I Updated my Spotify app on iOS last night and all the music I downloaded had disappeared. I am having to reinstall the app and download all my albums again. This isn't what I pay a premium account f...

user-removed

Not applicable

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

termini aggiornati

da ieri spotify mi propone di cliccare accetta su termini e condizioni aggiornate ma non trovo la voce "Accetta" . Qualcuno sa dirmi dov'e'?

Newbie

da ieri spotify mi propone di cliccare accetta su termini e condizioni aggiornate ma non trovo la voce "Accetta" . Qualcuno sa dirmi dov'e'?

1da1

Regular

827 Views

6 replies

1 likes

  • 827 Views
  • 6 replies
  • 1 likes

Playlist switches automatically

Hello, whenever I'm listening to a playlist on my iPhone on Spotify, it plays about 2 songs from that playlist and then switches to some other random playlist. This is really annoying. Does anybody know how to fix this? I have this problem since abou...

Newbie

Hello, whenever I'm listening to a playlist on my iPhone on Spotify, it plays about 2 songs from that playlist and then switches to some other random playlist. This is really annoying. Does anybody k...

252 Views

0 replies

0 likes

  • 252 Views
  • 0 replies
  • 0 likes

Lost playlist

Lost all my music on my playlist, tried to uninstall and reinstall still not showing up

Newbie

Lost all my music on my playlist, tried to uninstall and reinstall still not showing up

225 Views

0 replies

0 likes

  • 225 Views
  • 0 replies
  • 0 likes

I miss the landscape function on my iPhone 7plus

Dear people,is there a function to activate the landscape modus on my iPhone 7plus? I appreciate your answers.Cheers Jerryl

Newbie

Dear people, is there a function to activate the landscape modus on my iPhone 7plus? I appreciate your answers. Cheers Jerryl

adriank1410

Roadie

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

PROBLEM LOCAL MUSIC

Hello, i'm french so excuse my english.I have a problem with Spotify. When I put my music in Spotify from my computer (Windows). I have access to music from Spotify desktop application. However not sync with my phone (Iphone 5.S). I can not listen to...

Newbie

Hello, i'm french so excuse my english. I have a problem with Spotify. When I put my music in Spotify from my computer (Windows). I have access to music from Spotify desktop application. However n...

269 Views

0 replies

0 likes

  • 269 Views
  • 0 replies
  • 0 likes

Changing country

Hi, I recently changed my location and as I read Spotify only works 14 days. My 14 days are finished and I change my country to Spain in my profile and I still can't log in in my iphone, but I can login at the webpage. It keeps showing me that Spotif...

Newbie

Hi, I recently changed my location and as I read Spotify only works 14 days.  My 14 days are finished and I change my country to Spain in my profile and I still can't log in in my iphone, but I ...

227 Views

0 replies

0 likes

  • 227 Views
  • 0 replies
  • 0 likes

Deleting offline songs

Hello,Since i set an entire playlist to be played offline And that is occupying space on my device, now that I don't need some of those songs to be downloaded and played offline I was wondering how could I delete these songs from the device. Does any...

Newbie

Hello, Since i set an entire playlist to be played offline And that is occupying space on my device, now that I don't need some of those songs to be downloaded and played offline I was wondering how...

292 Views

0 replies

0 likes

  • 292 Views
  • 0 replies
  • 0 likes