Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

239280 Views

56 replies

13 likes

  • 239280 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

159181 Views

507 replies

108 likes

  • 159181 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108389 Views

19 replies

38 likes

  • 108389 Views
  • 19 replies
  • 38 likes

Can't see my Artists list

Brief description of the issue:When I select Artist in the list, I get an empty view saying that I have no Artists and it offers me to Browse some. Wrong. I have a ton of artists saved. I just can't remove the filter I have selected before frome that...

Casual Listener

Brief description of the issue: When I select Artist in the list, I get an empty view saying that I have no Artists and it offers me to Browse some. Wrong. I have a ton of artists saved. I just can'...

ianlestat

Casual Listener

2112 Views

2 replies

2 likes

bug artist
bug list
filter
  • 2112 Views
  • 2 replies
  • 2 likes

[Mobile] Apple Watch

I used to be able to switch between songs on the music app on my apple watch before the last update! please bring this back!

Newbie

I used to be able to switch between songs on the music app on my apple watch before the last update! please bring this back!

424 Views

0 replies

2 likes

Mobile
  • 424 Views
  • 0 replies
  • 2 likes

spotify on iphone

spotify on iphone just started to not play songs in order from like every album in existence.it used to do it with no problem but it just changed the other dayit's really getting on my nerves as I like to play a new album in order the first listen an...

Casual Listener

spotify on iphone just started to not play songs in order from like every album in existence. it used to do it with no problem but it just changed the other day it's really getting on my nerves...

urban22r

Casual Listener

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution People not showing up

My friend gave me her spotify and every time i search for her it tells me that username doesn't exist or her account won't pop up

Newbie

My friend gave me her spotify and every time i search for her it tells me that username doesn't exist or her account won't pop up

user-removed

Not applicable

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Crashes eveytime we log in on iPad and iphone

We have a family plan and as soon as we log in the app immediately crashes.

Newbie

We have a family plan and as soon as we log in the app immediately crashes.   

ebroel

Casual Listener

523 Views

5 replies

1 likes

  • 523 Views
  • 5 replies
  • 1 likes

Songs not showing up?

So I've just installed the latest update and I can't seem to find songs in my library that I know are saved there. When I save a new song it doesn't show up in my songs.

Newbie

So I've just installed the latest update and I can't seem to find songs in my library that I know are saved there. When I save a new song it doesn't show up in my songs.

254 Views

0 replies

0 likes

  • 254 Views
  • 0 replies
  • 0 likes

Spotify Premium Account Crashing on iPhone 5c iOS 10.0.2 app version 6.8.0

Brief description of the issue: Spotify crashes within seconds of openingSteps to reproduce the issue:First I did this Then I did that I also did thisWhat steps you’ve tried already: cleared Safari cache method; tried opening with different acount on...

Newbie

Brief description of the issue: Spotify crashes within seconds of opening Steps to reproduce the issue: First I did this  Then I did that  I also did this What steps you’ve tried alr...

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

Poor sound quality

Hello, i have been using Spotify on my iPad and PC for a couple of months and i am impressed by the app. However I recently got an iPhone 7 Plus and installed Spotify there too, but the sound quality was noticeably worse that it was on my iPad. The m...

Casual Listener

Hello, i have been using Spotify on my iPad and PC for a couple of months and i am impressed by the app. However I recently got an iPhone 7 Plus and installed Spotify there too, but the sound quality...

i-have

Newbie

6034 Views

5 replies

5 likes

  • 6034 Views
  • 5 replies
  • 5 likes

Mixtape not existing on iOS, available on Android

Hey, i´m using Spotify (latest Version available) on iOS 10 (iPhone 6 and iPad) My Phone for Work (Xperia Z3) with Android 6.0.1 shows me the Mixtapes on my library.At iOS the Mixtapes section does not exist. I cannot explain it to myself PS: Please ...

Newbie

Hey,   i´m using Spotify (latest Version available) on iOS 10 (iPhone 6 and iPad)   My Phone for Work (Xperia Z3) with Android 6.0.1 shows me the Mixtapes on my library. At iOS the Mix...

275 Views

0 replies

0 likes

  • 275 Views
  • 0 replies
  • 0 likes

False Advertising - 30 minutes of ad-free music

When listening to Spotify on my iPad, each time I get the message that says I get 30 minutes of ad-free music for watching a message from a sponsor, I never get 30 minutes of ad-free music. I get 15 minutes at most. This is false advertising and it's...

Visitor

When listening to Spotify on my iPad, each time I get the message that says I get 30 minutes of ad-free music for watching a message from a sponsor, I never get 30 minutes of ad-free music. I get 15 ...

563 Views

0 replies

1 likes

  • 563 Views
  • 0 replies
  • 1 likes

Superuser Contribution Can't play podcasts

Hi! Whenever I click on a podcast to be reproduced on my iPhone I get a message saying that Spotify can't open this type of link on this device any ideas??

Newbie

Hi! Whenever I click on a podcast to be reproduced on my iPhone I get a message saying that Spotify can't open this type of link on this device any ideas??

morgan1992-

Newbie

9168 Views

19 replies

3 likes

  • 9168 Views
  • 19 replies
  • 3 likes

PUBLIC PLAYLIST AREN'T WORKING!

my public playlists aren't appearing to others! what i might do?

Casual Listener

my public playlists aren't appearing to others! what i might do?

gigi2001sidi

Casual Listener

352 Views

2 replies

0 likes

  • 352 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Update deleted all my downloaded music

I Updated my Spotify app on iOS last night and all the music I downloaded had disappeared. I am having to reinstall the app and download all my albums again. This isn't what I pay a premium account for!!

Newbie

I Updated my Spotify app on iOS last night and all the music I downloaded had disappeared. I am having to reinstall the app and download all my albums again. This isn't what I pay a premium account f...

user-removed

Not applicable

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

termini aggiornati

da ieri spotify mi propone di cliccare accetta su termini e condizioni aggiornate ma non trovo la voce "Accetta" . Qualcuno sa dirmi dov'e'?

Newbie

da ieri spotify mi propone di cliccare accetta su termini e condizioni aggiornate ma non trovo la voce "Accetta" . Qualcuno sa dirmi dov'e'?

1da1

Regular

860 Views

6 replies

1 likes

  • 860 Views
  • 6 replies
  • 1 likes

Playlist switches automatically

Hello, whenever I'm listening to a playlist on my iPhone on Spotify, it plays about 2 songs from that playlist and then switches to some other random playlist. This is really annoying. Does anybody know how to fix this? I have this problem since abou...

Newbie

Hello, whenever I'm listening to a playlist on my iPhone on Spotify, it plays about 2 songs from that playlist and then switches to some other random playlist. This is really annoying. Does anybody k...

263 Views

0 replies

0 likes

  • 263 Views
  • 0 replies
  • 0 likes

Lost playlist

Lost all my music on my playlist, tried to uninstall and reinstall still not showing up

Newbie

Lost all my music on my playlist, tried to uninstall and reinstall still not showing up

234 Views

0 replies

0 likes

  • 234 Views
  • 0 replies
  • 0 likes

I miss the landscape function on my iPhone 7plus

Dear people,is there a function to activate the landscape modus on my iPhone 7plus? I appreciate your answers.Cheers Jerryl

Newbie

Dear people, is there a function to activate the landscape modus on my iPhone 7plus? I appreciate your answers. Cheers Jerryl

adriank1410

Roadie

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes