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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30729 Views

40 replies

9 likes

  • 30729 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95448 Views

115 replies

12 likes

Other
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  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293873 Views

60 replies

15 likes

  • 293873 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123789 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Lost all my playlists

I turn off my phone my phone due to a meeting when I turned it back on and went to go play Spotify I could not login and when I did login all my playlist disappeared in my premium membership it's not showing I don't know what happened can any one hel...

Newbie

I turn off my phone my phone due to a meeting when I turned it back on and went to go play Spotify I could not login and when I did login all my playlist disappeared in my premium membership it's not...

ErikG

Roadie

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

cant but spotify

i have an issue with buying spotify. the page itself is not loading. im did that from different devices and almost every day but still cant load that page to do my payment. have this loading thing nonstop

Newbie

i have an issue with buying spotify. the page itself is not loading. im did that from different devices and almost every day but still cant load that page to do my payment. have this loading thing no...

ErikG

Roadie

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

same issues have been going on for years - why?

I see that this problem has been going on for years, with other users. This is what I do not understand. Why wouldn't Spotify try to correct this? Spotify on my iPhone 6 is constantly crashing. It is connected to my Macbook Air, while I am trying to ...

Roadie

I see that this problem has been going on for years, with other users.   This is what I do not understand. Why wouldn't Spotify try to correct this?   Spotify on my iPhone 6 is constant...

musiccornercv

Roadie

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

6.8.0 update stuck on login screen

I just updated to the newest version and I'm having issues where the LOGIN button is unresponsive. Have tried uninstalling, reinstalling but I'm still unable to login to the app. Any suggestions??

Newbie

I just updated to the newest version and I'm having issues where the LOGIN button is unresponsive. Have tried uninstalling, reinstalling but I'm still unable to login to the app. Any suggestions??

287 Views

0 replies

0 likes

  • 287 Views
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Premium

I just aid my premium, but it's still saying free

Newbie

I just aid my premium, but it's still saying free

user-removed

Not applicable

689 Views

5 replies

0 likes

  • 689 Views
  • 5 replies
  • 0 likes

Trial and premium

Hi!I just accepted today to try the 7 day trial. I saw, after it, that I can have 1 month free and then decide what to do. So I put my credit card number and it says it's going to update on the 20th of January, and that I'll be charged by $ 0.00.Does...

Newbie

Hi! I just accepted today to try the 7 day trial. I saw, after it, that I can have 1 month free and then decide what to do. So I put my credit card number and it says it's going to update on the 20t...

251 Views

0 replies

0 likes

  • 251 Views
  • 0 replies
  • 0 likes

Never-ending Offline issue feedback

Premium member here. My cable company fixed my home wireless today and it is lightning fast. It's so great to finally have a fast connection! But Spotify still constantly goes offline. Customer service keep giving people the same useless info which d...

Roadie

Premium member here. My cable company fixed my home wireless today and it is lightning fast. It's so great to finally have a fast connection! But Spotify still constantly goes offline. Customer servi...

Theothistle

Roadie

624 Views

2 replies

0 likes

offline issue
  • 624 Views
  • 2 replies
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Local Files

I recently got Spotify Premium and I downloaded a song on my computer that wasn't in spotify. I could play it on my computer but when I try to listen to it on my phone it doesn't work. It shows up on the playlist and it says I have to download it but...

Newbie

I recently got Spotify Premium and I downloaded a song on my computer that wasn't in spotify. I could play it on my computer but when I try to listen to it on my phone it doesn't work. It shows up on...

bds123123

Casual Listener

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
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Solved!! The Songs portion of my library went from +2,000 songs to 0 songs. Help!

I've been using Spotify on iOS exclusively for a couple of years now. Sometime in the last month or so, all of the songs in the Songs portion of "Your Library" disappeared. I still have all of my Albums (hundreds) and all of my Artists (dozens), and ...

Casual Listener

I've been using Spotify on iOS exclusively for a couple of years now. Sometime in the last month or so, all of the songs in the Songs portion of "Your Library" disappeared. I still have all of my Alb...

cemorganiii

Casual Listener

974 Views

3 replies

0 likes

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  • 3 replies
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Solved!! iOS10 Control Center & Spotify Connect - No Controls

Hey Guys,there seems to be a Problem with the Spotify Controls in the iOS 10 Control Center if Spotify Connect is enabled (In my Case: streaming to pioneer vsx-528 from iphone 7 via spotify connect). If you disable Spotify Connect, the Spotify Contro...

Casual Listener

Hey Guys, there seems to be a Problem with the Spotify Controls in the iOS 10 Control Center if Spotify Connect is enabled (In my Case: streaming to pioneer vsx-528 from iphone 7 via spotify connect...

Hubo

Community Legend

2715 Views

4 replies

0 likes

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  • 4 replies
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Solved!! No album art on lock screen when casting

Hi, I use Spotify on IOS 9.0.2, version 4.3.01426. When I listen to music on my iPhone I have album art and all controls (prev/next, pause). When I start casting to my Chromecast lock screen turns to regular lock screen. When I swipe up to get contro...

Regular

Hi,   I use Spotify on IOS 9.0.2, version 4.3.01426.   When I listen to music on my iPhone I have album art and all controls (prev/next, pause). When I start casting to my Chromecast lo...

user-removed

Not applicable

2179 Views

3 replies

0 likes

iOS
lock screen
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  • 3 replies
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Solved!! Rasetting because of missing space

Hi there. I don't have that much space and i have downloaded a **bleep**load of songs and it is way to hard to delete them all. Could you reset the music, playlists, artists and albums?

Newbie

Hi there. I don't have that much space and i have downloaded a **bleep**load of songs and it is way to hard to delete them all. Could you reset the music, playlists, artists and albums?

Maxim

Spotify Star

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
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Superuser Contribution Playlists Won't Download

I have a premium account and I accidentally deleted the Spotify app when I got my new phone. When I re downloaded it all the playlists and albums I had downloaded to the app/ my phone weren't no more. I've managed to re download some of them so I can...

Casual Listener

I have a premium account and I accidentally deleted the Spotify app when I got my new phone. When I re downloaded it all the playlists and albums I had downloaded to the app/ my phone weren't no more...

Flutterbug28

Casual Listener

40659 Views

2 replies

0 likes

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  • 2 replies
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I just bought premium for three months but it still doesn't let me listen to my playlist

Yesterday I payed for three months of premium but it still doesn't let me listen to my playlist when i'm not connected to wifi. HELP PLEASE

Newbie

Yesterday I payed for three months of premium but it still doesn't let me listen to my playlist when i'm not connected to wifi. HELP PLEASE

Hubo

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Help

So today I was on Spotify and I payed for premium a week ago (yay) and if I press download song it says I've discovered a premium feature and I do so what do I do.

Newbie

So today I was on Spotify and I payed for premium a week ago (yay) and if I press download song it says I've discovered a premium feature and I do so what do I do.

Hubo

Community Legend

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Username shows as numbers

Hi! So I found out that my Spotify username is showing up as just a bunch of numbers. I found this out from a friend because a group of us have a collaborative Spotify playlist together where we each add new discoveries. Whenever someone adds a new s...

Newbie

Hi! So I found out that my Spotify username is showing up as just a bunch of numbers. I found this out from a friend because a group of us have a collaborative Spotify playlist together where we each...

ErikG

Roadie

708 Views

1 replies

0 likes

  • 708 Views
  • 1 replies
  • 0 likes

Refining artist view

When I use my app and I'm offline I only want to see the artists for which I have downloaded songs, not every artist I every listened to. How do I remove all those usefless names from my list?

Casual Listener

When I use my app and I'm offline I only want to see the artists for which I have downloaded songs, not every artist I every listened to. How do I remove all those usefless names from my list?

313 Views

0 replies

0 likes

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Problems Connecting on iPhone

For the last few weeks when I would open the spotify app I would get a message that I wasnt connected (even though I have full bars and am connected to wifi). I would search my playlist and be able to play 1-2 songs before it would simply stop playin...

Casual Listener

For the last few weeks when I would open the spotify app I would get a message that I wasnt connected (even though I have full bars and am connected to wifi).  I would search my playlist and be ...

unicorn12345667

Newbie

1096 Views

4 replies

1 likes

  • 1096 Views
  • 4 replies
  • 1 likes

From premium to free

Hey Guys!My spotify account went today from premium to free. One month ago I paid 11,- for 4 free months premium with that deal for 0,99 and Ideal one month you had to pay.Can someone help me to get it back to premium because I am mad like **bleep** ...

Newbie

Hey Guys! My spotify account went today from premium to free. One month ago I paid 11,- for 4 free months premium with that deal for 0,99 and Ideal one month you had to pay. Can someone help me to ...

Hubo

Community Legend

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Payed for premium but still in free (itunes)

Hey whats up?My premium runned yesterday out so i bought a new itunes card, like i do it about 2 years now.But after more than 15 hours im still on free, everywhere.Can somebody help me please?

Casual Listener

Hey whats up? My premium runned yesterday out so i bought a new itunes card, like i do it about 2 years now. But after more than 15 hours im still on free, everywhere. Can somebody help me please?

Tools2810

Casual Listener

422 Views

2 replies

0 likes

  • 422 Views
  • 2 replies
  • 0 likes