I cannot play my music. Stuck on advert.

• annpwilkinson
• Newbie
• 2016-12-18 3:44:45 PM
• 230 Views
• 0 replies
• 0 likes

end of the year stats

so everyone is getting an email about their end of the year stats. I still haven't gotten mine

• oliviasacco
• Newbie
• so everyone is getting an email about their end of the year stats. I still haven't gotten mine 😕
• 2016-12-18 6:57:39 AM
• 2016-12-18 1:58:01 PM
• MartinStoichkov
• Community Legend
• 618 Views
• 1 replies
• 0 likes

Downloaded playlist on one device are automatically downloaded onto my second device

Hi thereWhen I download a playlist on one iphone it is automatically downloaded onto mysecond device. How can I stop that?Thanks alot guys

• Christine17
• Newbie
• Hi there When I download a playlist on one iphone it is automatically downloaded onto mysecond device. How can I stop that? Thanks alot guys
• 2016-12-18 9:25:35 AM
• 2016-12-18 1:53:01 PM
• MartinStoichkov
• Community Legend
• 217 Views
• 1 replies
• 0 likes

Spotify Family Account Not Working

So I have upgraded to the premium Spotify family account and added 2 members of family to my account but when I listen to my own Spotify and another member of my family play a song on their Spotify it stops my music.

• xpur3tw1nx1
• Newbie
• So I have upgraded to the premium Spotify family account and added 2 members of family to my account but when I listen to my own Spotify and another member of my family play a song on their Spotify i...
• 2016-09-25 1:52:09 AM
• 2016-12-18 12:12:06 PM
• nickfilleul
• Newbie
• 310 Views
• 2 replies
• 0 likes

Suggested Songs NOT Related to Active Playlist

Since when is the song "Timber" related to Christmas songs?!?! If you're going interrupt an album or playlist to play suggested songs, make sure that they're relevant to the active playlist!!!

• Leck-DeLeon
• Newbie
• Since when is the song "Timber" related to Christmas songs?!?! If you're going interrupt an album or playlist to play suggested songs, make sure that they're relevant to the active playlist!!!
• 2016-12-18 4:27:55 AM
• 224 Views
• 0 replies
• 1 likes

iOS: webplayer doesn't work with Safary

Hi there,I can log in in my Spotify premium account but can't start (or even don't find) the web player. Unfortunately, I can't install other browsers or the App. Any ideas?

• Dirkito
• Newbie
• Hi there, I can log in in my Spotify premium account but can't start (or even don't find) the web player. Unfortunately, I can't install other browsers or the App. Any ideas?
• 2016-12-16 7:58:48 PM
• 2016-12-18 3:48:59 AM
• Rodrigo
• Community Legend
• 306 Views
• 1 replies
• 0 likes

Update

Hi:) I think i have missed an update, where all the "menus" is at the bottom of the screen. My friends which has the same phone as me (iphone 6) has this feature. Anyone that knows what to do?

• user-removed
• Visitor
• Hi:) I think i have missed an update, where all the "menus" is at the bottom of the screen. My friends which has the same phone as me (iphone 6) has this feature. Anyone that knows what to do?
• 2016-12-17 10:43:40 AM
• 2016-12-17 9:59:30 PM
• user-removed
• Not applicable
• 499 Views
• 9 replies
• 0 likes

Artist and song list no longer shows downloaded music

This pertains to a premium account in good standing. Before I was able to click on the artist category in "your library" and it grouped all downloaded albums from each artist in one list. Same for the song category, which would have every song downlo...

• Messyblumpkin
• Newbie
• This pertains to a premium account in good standing. Before I was able to click on the artist category in "your library" and it grouped all downloaded albums from each artist in one list. Same for th...
• 2016-12-17 8:09:50 AM
• 2016-12-17 6:32:38 PM
• jwhite5353
• Newbie
• 391 Views
• 1 replies
• 0 likes

Songs stop 2 seconds from the end and doesn't move on

Hi. I have noticed that with certain artists the songs get to approx 2 - 3 seconds from the end of the track then stops and won't go to the next song unless I hit the next button. This is most noticeable with kasabian or oasis, along with random song...

• Gogz_50
• Newbie
• Hi. I have noticed that with certain artists the songs get to approx 2 - 3 seconds from the end of the track then stops and won't go to the next song unless I hit the next button.  This is most...
• 2016-12-17 5:32:42 PM
• 220 Views
• 0 replies
• 0 likes

Song keeps changing

Randomly when I use my spotify account the song changes from what I am playing to a random song I have never heard before, and a little screen pops up that says "Continue playing on iPhone" which leads me to believe someone else is logged into my acc...

• hudahussain
• Newbie
• Randomly when I use my spotify account the song changes from what I am playing to a random song I have never heard before, and a little screen pops up that says "Continue playing on iPhone" which lea...
• 2016-12-15 11:13:47 PM
• 2016-12-17 3:09:07 PM
• alexmontanus
• Casual Listener
• 1115 Views
• 1 replies
• 0 likes

Searching for Kim Carnes 1983 album

Hi I'm searching for the 1983 Kim Carnes album Cafe Racers, does Spotify know if this album will be available in the artist catalog? Thank you so much

• freemind333
• Regular
• Hi I'm searching for the 1983 Kim Carnes album Cafe Racers, does Spotify know if this album will be available in the artist catalog? Thank you so much
• 2016-12-17 2:00:35 PM
• 237 Views
• 0 replies
• 0 likes

Songs not downloading completely

I have the premium version and when I go offline random songs will be missing a 10-20 second chunk of the song near the start. Once I move the slider forward a bit it will continue to play

• CanadianBacon95
• Newbie
• I have the premium version and when I go offline random songs will be missing a 10-20 second chunk of the song near the start. Once I move the slider forward a bit it will continue to play
• 2016-12-17 11:40:22 AM
• 158 Views
• 0 replies
• 0 likes

Problem with my premium account

Hi, I have a premium account which I required though vodephone as part of my contract deal and it suddenly started saying I have the free version! I've tried all the troubleshooting and nothing seems to work! Can any one solve this?

• Markusmcc
• Newbie
• Hi, I have a premium account which I required though vodephone as part of my contract deal and it suddenly started saying I have the free version! I've tried all the troubleshooting and nothing seems...
• 2016-12-15 7:29:06 PM
• 2016-12-17 10:10:18 AM
• Maxim
• Spotify Star
• 186 Views
• 1 replies
• 0 likes

my 1793 songs are taking days to download on my new iPhone. Can anyone suggest how to speed it up.

• dm46
• Casual Listener
• 2016-12-09 11:10:53 PM
• 2016-12-17 2:58:20 AM
• dm46
• Casual Listener
• 296 Views
• 2 replies
• 0 likes

Problem Playing Music From My Iphone

My phone won't play music while I'm offline. What's the problem?

• Chappy14
• Newbie
• My phone won't play music while I'm offline. What's the problem?
• 2016-12-16 10:53:37 PM
• 186 Views
• 0 replies
• 0 likes

no playlists on new iphone

hi got all my apps on new iphone 7. im logged in on spotify but not as a premiem usermy old iphone 6 still has all my playlists and premiem membership as does my computer. any ideas as to how i can update this on new phone 7 ? thanks i advance rick .

• richardwalton68
• Newbie
• hi got all my apps on new iphone 7. im logged in on spotify but not as a premiem user my old iphone 6 still has all my playlists and premiem membership as does my computer. any ideas as to how i can...
• 2016-12-16 7:58:25 PM
• 2016-12-16 9:28:15 PM
• Nico
• Community Legend
• 302 Views
• 1 replies
• 0 likes

Can't acess my configurations

Why I don't have the configuration icon on my Display ?... so I can't use the equalizer... tks in advance !

• ArielMFM
• Newbie
• Why I don't have the configuration icon on my Display ?... so I can't use the equalizer... tks in advance !
• 2016-12-16 3:50:45 AM
• 2016-12-16 9:00:26 PM
• Hubo
• Community Legend
• 198 Views
• 1 replies
• 0 likes

Heeeelp!

Why a can't open Spotify in my iPhone 6s?

• Sandiplo12
• Newbie
• Why a can't open Spotify in my iPhone 6s?
• 2016-12-16 7:57:01 AM
• 2016-12-16 8:58:18 PM
• Hubo
• Community Legend
• 308 Views
• 1 replies
• 0 likes