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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

235324 Views

56 replies

13 likes

  • 235324 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

158083 Views

507 replies

108 likes

  • 158083 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108113 Views

19 replies

38 likes

  • 108113 Views
  • 19 replies
  • 38 likes

no notifications at all

Hello, im using spotify abuot 1 year, but i never get notification at all, no push notifications, no emails notification. In settings all notifications is on.How can i fix it?

Newbie

Hello, im using spotify abuot 1 year, but i never get notification at all, no push notifications, no emails notification. In settings all notifications is on.How can i fix it?

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

Solved!! Cannot login on iphone - tried everyhting

Hi there. I am unable to login to Spotify on my iphone via Fboo bowwver I do receive a notification banner from facebook saying I have successfully logged in. Facebook password is correct and I can login successfully on my Mac. I have also uninstalle...

Casual Listener

Hi there.   I am unable to login to Spotify on my iphone via Fboo bowwver I do receive a notification banner from facebook saying I have successfully logged in.    Facebook passwor...

crematedman

Community Legend

480 Views

1 replies

1 likes

  • 480 Views
  • 1 replies
  • 1 likes

Crashes on start

I have an iPhone 5 that is updated to 10.1.1 with Spotify that is also all the way updated. When I try to open the app, i get the logo against a black screen for a few seconds until it crashes and takes me back to my home screen. I have tried restart...

Newbie

I have an iPhone 5 that is updated to 10.1.1 with Spotify that is also all the way updated. When I try to open the app, i get the logo against a black screen for a few seconds until it crashes and ta...

dinomight

Spotify Star

359 Views

2 replies

0 likes

  • 359 Views
  • 2 replies
  • 0 likes

Solved!! Show newest songs first

Hi. I got a public playlist that is highly requested, with the newest music for a specific genre.I need help with the following: When I share my playlist, I want people to see the recently added songs first. For now, they see the first song added to ...

Casual Listener

Hi.   I got a public playlist that is highly requested, with the newest music for a specific genre. I need help with the following: When I share my playlist, I want people to see the recent...

crematedman

Community Legend

2145 Views

4 replies

0 likes

  • 2145 Views
  • 4 replies
  • 0 likes

cannot upgrade to premium in the app (iphone 4s ios 9)

Good Afternoon, I tried finding a way to upgrade my account to premium within the spotify app on my phone, and that seems to not be possible anymore. Am I missing something? Please help if you can!

Newbie

Good Afternoon,   I tried finding a way to upgrade my account to premium within the spotify app on my phone, and that seems to not be possible anymore. Am I missing something? Please help if y...

crematedman

Community Legend

330 Views

1 replies

1 likes

  • 330 Views
  • 1 replies
  • 1 likes

Following Bug/ Dead Playlist Bug

I try to unfollow an artist and that artist goes off my artist list, but when I close the app and open it I still see some glinted artist that I want to get rid of but when they appear as followed on the "Your Music, Artist list", but when I click on...

Newbie

I try to unfollow an artist and that artist goes off my artist list, but when I close the app and open it I still see some glinted artist that I want to get rid of but when they appear as follow...

crematedman

Community Legend

254 Views

1 replies

1 likes

  • 254 Views
  • 1 replies
  • 1 likes

Songs are automatically being saved to my phone

For the 2nd day in a row, i have found that over 100 songs are automatically being saved to my library, and i would like to know why. I am the only user of my spotify acct- which i access via iphone, and the music that is being saved is stuff that i ...

Casual Listener

For the 2nd day in a row, i have found that over 100 songs are automatically being saved to my library, and i would like to know why. I am the only user of my spotify acct- which i access via iphone,...

tanja143

Casual Listener

356 Views

2 replies

0 likes

  • 356 Views
  • 2 replies
  • 0 likes

Spotify keeps logging off and musics are no longer available offline

HelloI have Spotify premium account and do the log in through my facebook account.Since last month, apparentely for no reason, when I start the Spotify app, it asks me to do the log in again. I do the log in through facebook, and suddenly all my offl...

Newbie

Hello I have Spotify premium account and do the log in through my facebook account. Since last month, apparentely for no reason, when I start the Spotify app, it asks me to do the log in again. I d...

crematedman

Community Legend

345 Views

1 replies

1 likes

  • 345 Views
  • 1 replies
  • 1 likes

I can't see friends to send messages

Hi all,I trying to send one song to my friends but I can't see my friends in the list in messages. I don't use facebook. I have only Spotify Friends. Note: in desktop app I can see my friends whitout problem. Many thanks.

Newbie

Hi all, I trying to send one song to my friends but I can't see my friends in the list in messages. I don't use facebook. I have only Spotify Friends.   Note: in desktop app I can see my fr...

287 Views

0 replies

0 likes

  • 287 Views
  • 0 replies
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Premium

I upgraded to premium last night but still cant play music as it says Im off line

Newbie

I upgraded to premium last night but still cant play music as it says Im off line

kbrooksc

Community Legend

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Unable to see some of friend's public playlistS

I can see a majority of their playlists, but they just created a few new ones that are public, but they don't show up when I go to their profile. I have tried reinstalling the app but they don't show up in my app on on the desktop version.

Newbie

I can see a majority of their playlists, but they just created a few new ones that are public, but they don't show up when I go to their profile. I have tried reinstalling the app but they don't show...

crematedman

Community Legend

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

download cannot be removed from device

I am using spotify on iOS. When I try to delete an audiobook I have downloaded before it doesent work. I choose the option "remove download" and the toggle button displays the correct setting but in front of every chapter the download symbol is still...

Newbie

I am using spotify on iOS. When I try to delete an audiobook I have downloaded before it doesent work. I choose the option "remove download" and the toggle button displays the correct setting bu...

crematedman

Community Legend

257 Views

1 replies

1 likes

  • 257 Views
  • 1 replies
  • 1 likes

Spotify Family-ID Apple

If i subscribe Spotify Family, should i have the same Apple ID on all the devices?

Newbie

If i subscribe Spotify Family, should i have the same Apple ID on all the devices?

Hubo

Community Legend

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Solved!! Only 3 buttons instead of 5

After changing account instead of (Home Browse Search Radio Library) I have now only (Home Search Account) buttons.

Visitor

After changing account instead of (Home Browse Search Radio Library) I have now only (Home Search Account) buttons.  

Hubo

Community Legend

1640 Views

1 replies

0 likes

  • 1640 Views
  • 1 replies
  • 0 likes

New phone

Hey guys got a new phone cause my old one died, logged in but it's telling me I'm not a premium member when I've paid, and my songs are gone! Pls help?

Visitor

Hey guys got a new phone cause my old one died, logged in but it's telling me I'm not a premium member when I've paid, and my songs are gone! Pls help?

adriank1410

Roadie

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Playlist interruption

Does anyone else have their playlist continuously cutt off by a song or album that says California Songs of Innocence??? It always does it to all of my playlists and even goes through during my calls!!! I don't ven like that song!!!

Newbie

Does anyone else have their playlist continuously cutt off by a song or album that says California Songs of Innocence??? It always does it to all of my playlists and even goes through during my calls...

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
  • 0 likes

Superuser Contribution Synced downloaded songs of Spotify Desktop to iPhone 6

Can I synced those downloaded songs from Spotify Dekstop to my iPhone without requiring me to download on iPhone using WiFi or cellular?

Newbie

Can I synced those downloaded songs from Spotify Dekstop to my iPhone without requiring me to download on iPhone using WiFi or cellular?

user-removed

Not applicable

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I pull local files from my iPhone?

I got a new Macbook and forgot to transfer my iTunes library. On my iPhone, I have several songs that I created/edited myself saved as local files. Is there a way I can pull those files from Spotify on my phone and save them to my laptop? I've been s...

Newbie

I got a new Macbook and forgot to transfer my iTunes library. On my iPhone, I have several songs that I created/edited myself saved as local files. Is there a way I can pull those files from Spotify ...

user-removed

Not applicable

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

VoiceOver sucks with Spotify app

As a regular VoiceOver user, I notice that Spotify makes no effort to test their app for accessibility. There are tons of unlabled buttons, poor navigation issues, navigation gets stuck in various places. This shows that overall Spotify doesnot care ...

Casual Listener

As a regular VoiceOver user, I notice that Spotify makes no effort to test their app for accessibility. There are tons of unlabled buttons, poor navigation issues, navigation gets stuck in various pl...

396 Views

0 replies

0 likes

  • 396 Views
  • 0 replies
  • 0 likes