Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227307 Views

53 replies

13 likes

  • 227307 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152058 Views

507 replies

108 likes

  • 152058 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106398 Views

19 replies

38 likes

  • 106398 Views
  • 19 replies
  • 38 likes

Solved!! How do I end my Premium subscription

I really can't afford to be paying for my subscription anymore so I need to end it but I don't know how. I have an iPhone 6 and I use the mobile app for Spotify. Please help me end it! I need to end it asap before it charges again for this month.

Newbie

I really can't afford to be paying for my subscription anymore so I need to end it but I don't know how. I have an iPhone 6 and I use the mobile app for Spotify. Please help me end it! I need to end ...

adriank1410

Roadie

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Can't install Spotify on my Iphone (iOS 7)

When I try to download the app at the Apple Store, I get a message saying that it is only available for iOS 8. I have iOS 7.1.2.How do I install it? Can't I get a previous version?

Newbie

When I try to download the app at the Apple Store, I get a message saying that it is only available for iOS 8. I have iOS 7.1.2. How do I install it? Can't I get a previous version?

Keanu_C

Community Legend

2435 Views

2 replies

2 likes

iOS 7.1.2
  • 2435 Views
  • 2 replies
  • 2 likes

[iOS] Offline Download Slow

After an Update or connecting my iPhone 6 via CarPlay (not sure which), I had to login again in the app an all my music was gone! Not enough it's taking at least a week to download all 1200 songs again because it is slow like **bleep** and downloadin...

Newbie

After an Update or connecting my iPhone 6 via CarPlay (not sure which), I had to login again in the app an all my music was gone! Not enough it's taking at least a week to download all 1200 songs aga...

MarShawnna26

Regular

496 Views

1 replies

1 likes

  • 496 Views
  • 1 replies
  • 1 likes

App keeps pausing music...?

I've noticed an issue with Spotify ever since I updated to iOS 10: for whatever reason, the app will randomly pause playback and (most of the time) cause the screen to instantly darken. It only requires me tapping the screen to bring it back, but I h...

Casual Listener

I've noticed an issue with Spotify ever since I updated to iOS 10: for whatever reason, the app will randomly pause playback and (most of the time) cause the screen to instantly darken. It only requi...

someonerandom

Casual Listener

522 Views

2 replies

1 likes

  • 522 Views
  • 2 replies
  • 1 likes

Spotify freeze loggin

Version 6.8.0IOS 10.1.1Issue : After updating Spotify, the app freezes after the first screen prompting you to log on or sign up.Steps taken to fix include: deleting and redownloading, resetting iPhone and than redownloading as well as redownloading ...

Newbie

Version 6.8.0 IOS 10.1.1 Issue : After updating Spotify, the app freezes after the first screen prompting you to log on or sign up. Steps taken to fix include: deleting and redownloading, resettin...

374 Views

0 replies

0 likes

  • 374 Views
  • 0 replies
  • 0 likes

Vehicle entertain system does not work with Spotify playlists

I have ability to work from steering wheel or touch screen both pandora and iMusic from from iPhone 6s Plus. However, I must work Spotify from iPhone. I use usb connection. Prefer to work Spotify in vehicle from steering wheel or touch screen. Thank ...

Newbie

I have ability to work from steering wheel or touch screen both pandora and iMusic from from iPhone 6s Plus.  However, I must work Spotify from iPhone.  I use usb connection. Prefer to work...

262 Views

0 replies

0 likes

  • 262 Views
  • 0 replies
  • 0 likes

Spotify crashes when opened from url scheme

Hello. Currently, I work on integration of Spotify into our app and I want to let users to open artist/album/track in Spotify app (if it is installed). I used to do that by opening url in this format: "spotify://{uri_retured_from_web_api}" and everyt...

Newbie

Hello. Currently, I work on integration of Spotify into our app and I want to let users to open artist/album/track in Spotify app (if it is installed). I used to do that by opening url in this f...

554 Views

0 replies

0 likes

  • 554 Views
  • 0 replies
  • 0 likes

Solved!! Song stuck at 0:01

Hello! I have had spotify for a few years and listen to it almost every single day on my iPhone. Just recently I have come across an issue where a song stops playing at 0:01 and will not move on to the next song unless I hit next. I have come across ...

Newbie

Hello! I have had spotify for a few years and listen to it almost every single day on my iPhone. Just recently I have come across an issue where a song stops playing at 0:01 and will not move on to t...

Shepw

Regular

1721 Views

2 replies

0 likes

  • 1721 Views
  • 2 replies
  • 0 likes

Spotify Battery Drain

I have a question, I have downloaded my my playlists. I am training for a 1/2 marathon and would like to listen to music for the run, do you think my battery on my I phone will be able to handle it?

Newbie

I have a question, I have downloaded my my playlists. I am training for a 1/2 marathon and would like to listen to music for the run, do you think my battery on my I phone will be able to handle it? ...

robske_110

Regular

773 Views

4 replies

0 likes

  • 773 Views
  • 4 replies
  • 0 likes

Why limit the number of downloads?

I just download 1000 song's.So fast has reached the maximum?

Casual Listener

I just download 1000 song's. So fast has reached the maximum?

neillui1924

Casual Listener

430 Views

3 replies

0 likes

  • 430 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problem with Log In to MY account

Hi, I have a facebook account associated with spotify and an email-associated one. I got a new phone so I had to reload spotify on my phone and everytime I log in to my phone with my email, it loads the details from my facebook one! My playlists, son...

Casual Listener

Hi,   I have a facebook account associated with spotify and an email-associated one. I got a new phone so I had to reload spotify on my phone and everytime I log in to my phone with my email, ...

sammmramos

Casual Listener

416 Views

2 replies

0 likes

  • 416 Views
  • 2 replies
  • 0 likes

Performance issue

Since the update to 6.8, I'm having issues with the performance of the app on my Ipod touch 5th gen. On a fresh start nothing is wrong, but after some minutes the issues appears. Scrolling is delayed by 4-5 seconds, selecting another song as well. Cl...

Casual Listener

Since the update to 6.8, I'm having issues with the performance of the app on my Ipod touch 5th gen. On a fresh start nothing is wrong, but after some minutes the issues appears. Scrolling is delayed...

403 Views

0 replies

0 likes

  • 403 Views
  • 0 replies
  • 0 likes

Not a valid mobile number

This lunch i registered Spotify Premium 129 and i visited the site it is telling me to go to activate it, when i entered my 11-digit number it said 'not a valid mobile number'. Pls help

Newbie

This lunch i registered Spotify Premium 129 and i visited the site it is telling me to go to activate it, when i entered my 11-digit number it said 'not a valid mobile number'. Pls help

1229 Views

0 replies

0 likes

  • 1229 Views
  • 0 replies
  • 0 likes

Solved!! Holy **bleep**, your user experience practitioners should all be FIRED!

Spotify for iOS has the worst UX of all time. One of many examples: removing a song from a playlist. Many would consider this a 'song-level interaction', a concept that is foreign to the Spotify UXers. You should be able to swipe left on a song in a ...

Newbie

Spotify for iOS has the worst UX of all time. One of many examples: removing a song from a playlist.  Many would consider this a 'song-level interaction', a concept that is foreign to the Spotif...

crematedman

Community Legend

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

My music gets cut off :(

I downloaded my playlist so I can listen offline. I have always been enjoying my music until lately. Apparently there's some issues and it get cut off during the music every time I used it. I simply don't understand why there's such issue. I download...

Newbie

I downloaded my playlist so I can listen offline. I have always been enjoying my music until lately. Apparently there's some issues and it get cut off during the music every time I used it. I simply ...

juanma_otto

Newbie

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Solved!! iPhone app constantly crashes on iOS 10.0.2 - iPhone 5S

My Spotify app on my iPhone 5S constantly crashes. Literally 4-5 times in an hour sometimes. Whether my phone is locked/unlocked. It's honestly the most frustrating issue ever. I've had the issue for about a month now. I have tried reinstalling the a...

Regular

My Spotify app on my iPhone 5S constantly crashes. Literally 4-5 times in an hour sometimes. Whether my phone is locked/unlocked. It's honestly the most frustrating issue ever. I've had the issue for...

crematedman

Community Legend

4139 Views

3 replies

0 likes

  • 4139 Views
  • 3 replies
  • 0 likes

Solved!! Delete offline songs/albums/playlists

Hi,probably a well known thing but I could not find it on this community.If you download something to access it offline and delete the download afterwards (e.g. podcasts) or remove the download-bar you don't get your mobile space back.So is there any...

Newbie

Hi, probably a well known thing but I could not find it on this community. If you download something to access it offline and delete the download afterwards (e.g. podcasts) or remove the download...

crematedman

Community Legend

490 Views

1 replies

1 likes

  • 490 Views
  • 1 replies
  • 1 likes

Solved!! Lyrics on Computer

I used to get lyrics on my laptop when I clicked the "LYRICS" button, but now all that shows up is a black screen. I don't know how to get them back. My wifi is fine so that is not the problem. Any suggestions?

Casual Listener

I used to get lyrics on my laptop when I clicked the "LYRICS" button, but now all that shows up is a black screen. I don't know how to get them back. My wifi is fine so that is not the problem. Any s...

aly962

Newbie

605 Views

1 replies

0 likes

  • 605 Views
  • 1 replies
  • 0 likes