Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Michaelman11

Regular

234354 Views

55 replies

13 likes

  • 234354 Views
  • 55 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

157496 Views

507 replies

108 likes

  • 157496 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Spotify Star

Rastereyes

Casual Listener

107971 Views

19 replies

38 likes

  • 107971 Views
  • 19 replies
  • 38 likes

Tracks stop playing after 5-15 seconds??

For the last month I've been having this issue. I am using spotify premium on an iphone 5s (lastest operating system and the app is up to date). When I am streaming 9 out of 10 times the tracks stops right at the beggining, usually 6, 10 or 15 second...

Regular

For the last month I've been having this issue. I am using spotify premium on an iphone 5s (lastest operating system and the app is up to date). When I am streaming 9 out of 10 times the tracks stops...

458 Views

0 replies

0 likes

  • 458 Views
  • 0 replies
  • 0 likes

Disable Spotify Connect

Was just wondering if there is any way to turn off spotify connect. It's really annoying because I share my account with my sibiling and we can't listen to music seperately. I would get spotify family, but it's $15 and it would only be my sister and ...

Newbie

Was just wondering if there is any way to turn off spotify connect. It's really annoying because I share my account with my sibiling and we can't listen to music seperately. I would get spotify famil...

Dreadlord

Community Legend

684 Views

1 replies

0 likes

  • 684 Views
  • 1 replies
  • 0 likes

shuffle play does not work on iphone. im not a paid user. is it required to pay in order to use now?

So I am not a paid user, and I cannot use spotify on my mobile device (iPhone). did spotify change the policy recently?

Newbie

So I am not a paid user, and I cannot use spotify on my mobile device (iPhone). did spotify change the policy recently?

musiccornercv

Roadie

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Local Files Not Syncing

Just as the title says, my offline files are not syncing between my devices. The files are on my desktop (running Win10), but will not sync on my Macbook and iPhone. Running newest spotify version on all devices. Please help, thanks.

Newbie

Just as the title says, my offline files are not syncing between my devices. The files are on my desktop (running Win10), but will not sync on my Macbook and iPhone. Running newest spotify version on...

470 Views

0 replies

0 likes

local
local files
offline sync
  • 470 Views
  • 0 replies
  • 0 likes

Solved!! Will 'Weekly' refreshing playlists refresh and download using cellular data?

I have a few of the Fresh Finds playlists and the Discover Weekly playlist set to be available offline. If the 'Download Using Cellular' option is enabled (in the Streaming Quality menu), will these playlist automatically refresh and download the new...

Regular

I have a few of the Fresh Finds playlists and the Discover Weekly playlist set to be available offline.   If the 'Download Using Cellular' option is enabled (in the Streaming Quality menu), wi...

mateusgennari

Music Fan

832 Views

1 replies

1 likes

  • 832 Views
  • 1 replies
  • 1 likes

Album artwork not loading for Local Files on iOS

I'm having an issue where I'm getting the generic album artwork instead of the actual album artwork when I upload Local Files into Spotify... Is there any way I can fix this?

Newbie

I'm having an issue where I'm getting the generic album artwork instead of the actual album artwork when I upload Local Files into Spotify... Is there any way I can fix this?  

481 Views

0 replies

0 likes

  • 481 Views
  • 0 replies
  • 0 likes

No Premium

Sehr geehrtes spotify Team,Ich möchte Ihnen bekannt geben, dass bereits 2 Monate Geld abgebucht wurden für mein Premium. Dennoch wurde mein Premium pausiert. Ich habe versucht mir Premium erneut anzuschaffen es ist aber fehlgeschlagen obwohl das Geld...

Newbie

Sehr geehrtes spotify Team, Ich möchte Ihnen bekannt geben, dass bereits 2 Monate Geld abgebucht wurden für mein Premium. Dennoch wurde mein Premium pausiert. Ich habe versucht mir Premium erneut an...

296 Views

0 replies

0 likes

  • 296 Views
  • 0 replies
  • 0 likes

Have to shut off/turn back on WiFi to stream?

Since the iOS 10 update I've been having this issue where when I open the app at home on WiFi, it will say I'm offline until I shut off WiFi, and have it connect via LTE. When I reactivate WiFi after it's already connected, it works flawlessly. This ...

Newbie

Since the iOS 10 update I've been having this issue where when I open the app at home on WiFi, it will say I'm offline until I shut off WiFi, and have it connect via LTE. When I reactivate WiFi after...

361 Views

0 replies

0 likes

  • 361 Views
  • 0 replies
  • 0 likes

Playlist won't download

Hello,My dad has made a playlist which we all follow and downloaded offline. However, he has done something and now it doesn't appear in his library and he can't save it offline on his phone. We still can though? Could anyone help me? I have no idea ...

Casual Listener

Hello, My dad has made a playlist which we all follow and downloaded offline. However, he has done something and now it doesn't appear in his library and he can't save it offline on his phone. We ...

ErickRGuetta

Community Legend

569 Views

5 replies

0 likes

  • 569 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Iphone Offline mode

Hey guys,for a while my online mode in the spotify app online works with wifi.Though I have service the app does not connect when I'm on the run. I'm sure the settings are correct. Anyone knows about an IOS bug? Thanks in advance

Newbie

Hey guys, for a while my online mode in the spotify app online works with wifi. Though I have service the app does not connect when I'm on the run.   I'm sure the settings are correct. Anyon...

MaryS

Roadie

612 Views

1 replies

0 likes

  • 612 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist date order

Hello! I just have one playlist on my Spotify, in which I add every song I hear and I like. What happens to me is somtimes I play it shuffle but most of the time I like to hear it starting from the last one I add. On Desktop is fine, but on the iphon...

Casual Listener

Hello!  I just have one playlist on my Spotify, in which I add every song I hear and I like. What happens to me is somtimes I play it shuffle but most of the time I like to hear it starting fro...

Ingredient

Casual Listener

349 Views

2 replies

0 likes

  • 349 Views
  • 2 replies
  • 0 likes

Superuser Contribution Many issues with the iOS app - Help!

I'm a long time user and big fan of Spotify, but I'm finding (and maybe it's just me) that their app leaves an enormous amount to be desired. Having downloaded multiple albums to listen offline, I'm finding I can barely ever access them. I'll open th...

Newbie

I'm a long time user and big fan of Spotify, but I'm finding (and maybe it's just me) that their app leaves an enormous amount to be desired. Having downloaded multiple albums to listen offline, I'm ...

MaryS

Roadie

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Solved!! Some songs can only be played on the desktop client

There are some albums that I can play on my iOS device, but today they are not playing. But the desktop client can play normally.

Regular

There are some albums that I can play on my iOS device, but today they are not playing. But the desktop client can play normally.

Microhoo

Regular

1007 Views

7 replies

0 likes

  • 1007 Views
  • 7 replies
  • 0 likes

Download Mixtape

I want to download the Mixtape from Spotify. How does it work? Or isnt this possible??

Newbie

I want to download the Mixtape from Spotify. How does it work? Or isnt this possible??

Hubo

Community Legend

1106 Views

1 replies

0 likes

  • 1106 Views
  • 1 replies
  • 0 likes

Waiting to Download - NOT SOLVED

Most of the post complaining about the syncing of local files to an iPhone have been marked as "solved". However, as long as the problem exists, it's not solved, is it?? I've tried every single thing on here, re-installing, re-booting, even renaming ...

Visitor

Most of the post complaining about the syncing of local files to an iPhone have been marked as "solved". However, as long as the problem exists, it's not solved, is it??   I've tried every sin...

296 Views

0 replies

0 likes

  • 296 Views
  • 0 replies
  • 0 likes

Solved!! Accidentally deleted songs

Hi, my username is jacksonmarriner and i love spotify premium but i accidentally deleted some songs from my library and i have no clue as to if it's possible to get them back. i don't remember the names of them

Casual Listener

Hi, my username is jacksonmarriner and i love spotify premium but i accidentally deleted some songs from my library and i have no clue as to if it's possible to get them back. i don't remember the na...

mateusgennari

Music Fan

662 Views

1 replies

0 likes

  • 662 Views
  • 1 replies
  • 0 likes

Solved!! Spotify on iOS "connecting..." for a very long time on my home WiFi network

Hello,I have searched and haven't been able to find a post with the exact problem I have. Spotify on my home network takes very long to connect on the iOS app. The app loads fine, but I see "connecting..." for always at least a whole minute (sometime...

Newbie

Hello, I have searched and haven't been able to find a post with the exact problem I have. Spotify on my home network takes very long to connect on the iOS app. The app loads fine, but I see "connec...

danieldrake

Casual Listener

32505 Views

10 replies

5 likes

  • 32505 Views
  • 10 replies
  • 5 likes

Superuser Contribution help for my premium account

cant register premium does not receive pin txt message.TALK AND TEXT SUBSCRIBER

Regular

cant register premium does not receive pin txt message.TALK AND TEXT SUBSCRIBER

MaryS

Roadie

704 Views

8 replies

0 likes

  • 704 Views
  • 8 replies
  • 0 likes

Baixar musicas

Eu tenho conta premium, eu tinha mais de 500 musicas baixadas e simplesmente minhas musicas sumiram. E mesmo estando conectada Na Wi-Fi fico offline e não consigo baixar de novo as musicas!

Newbie

Eu tenho conta premium, eu tinha mais de 500 musicas baixadas e simplesmente minhas musicas sumiram. E mesmo estando conectada Na Wi-Fi fico offline e não consigo baixar de novo as musicas!

454 Views

0 replies

2 likes

  • 454 Views
  • 0 replies
  • 2 likes