Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

143211 Views

503 replies

108 likes

  • 143211 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

99888 Views

19 replies

38 likes

  • 99888 Views
  • 19 replies
  • 38 likes

Do I need Facebook to follow friends or share playlists with them?

Hi Many of my friends (including myself) do not have Facebook. Is it impossible to use the playlist sharing feature without Facebook? On my iPad, adding friends works only with Facebook apparently. Is there a workaround? thanksTom

Newbie

Hi   Many of my friends (including myself) do not have Facebook. Is it impossible to use the playlist sharing feature without Facebook? On my iPad, adding friends works only with Facebook appa...

211 Views

0 replies

0 likes

  • 211 Views
  • 0 replies
  • 0 likes

I can't see my messages

I can see my messages in PC, but I can't see my messages and I can't send any messages to somebody.

Newbie

I can see my messages in PC, but I can't see my messages and I can't send any messages to somebody.

265 Views

0 replies

0 likes

  • 265 Views
  • 0 replies
  • 0 likes

How do I get my music back?

My Spotify premium was lost when my monthly payment failed to go through. My Spotify changed from premium to free. I have started a new premium account and now have lost all my albums and playlists. How do I get them back?

Newbie

My Spotify premium was lost when my monthly payment failed to go through. My Spotify changed from premium to free. I have started a new premium account and now have lost all my albums and playlists. ...

ItsBradderz_

Regular

724 Views

1 replies

0 likes

  • 724 Views
  • 1 replies
  • 0 likes

Spotify free won't play

Hi - my spotify free account won't let me play songs. The titles and artists are grayed out as if I'm offline, but I'm not offline, and I've checked to make sure in the Spotify settings. I cancelled my premium service but I didn't think that meant I ...

Casual Listener

Hi - my spotify free account won't let me play songs. The titles and artists are grayed out as if I'm offline, but I'm not offline, and I've checked to make sure in the Spotify settings.  &nbsp...

user-removed

Not applicable

557 Views

3 replies

0 likes

  • 557 Views
  • 3 replies
  • 0 likes

Solved!! Getting off Facebook and to my login

I'm on iPhone signed in thru Facebook which I'd never done now can't get Facebook off my phone and back to login so I can get my playlists. Thoughts?

Casual Listener

I'm on iPhone signed in thru Facebook which I'd never done now can't get Facebook off my phone and back to login so I can get my playlists. Thoughts?

BlackEagle-Ben

Roadie

522 Views

3 replies

0 likes

  • 522 Views
  • 3 replies
  • 0 likes

Lyrics information

Hello guys in spotify when i listening song there is no lyrics in lyrics part there is some informations on lamp part and when i see ,, this there are some lyrics how can i close information part ? Sorry for very bad english

Casual Listener

Hello guys in spotify when i listening song there is no lyrics in lyrics part there is some informations on lamp part and when i see ,, this there are some lyrics how can i close information part ? S...

BlackEagle-Ben

Roadie

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

In der Spotify-App befindet sich kein Downloadordner

Hallo! Ich habe mir Spotify Premium geholt.Leider befindet sich in der App nun trotzdem kein Downloadordner. Wie kann man das Problem/ den Fehler beheben. (Downloadordner bedeutet für mich: ein Ordner in dem sich nur die Downloads befinden; also die ...

Casual Listener

Hallo! Ich habe mir Spotify Premium geholt. Leider befindet sich in der App nun trotzdem kein Downloadordner.  Wie kann man das Problem/ den Fehler beheben.  (Downloadordner bedeutet für...

BlackEagle-Ben

Roadie

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Abysmal performance on 5th Gen iPod touch

Hi community,I really did search the forums before posting this, apologies in advance if someone has already opened such a topic.I have an iPhone 6S and an iPod touch 5th gen, both bought the same year. The iPod is model ME978CH/A, bought from a genu...

Casual Listener

Hi community, I really did search the forums before posting this, apologies in advance if someone has already opened such a topic. I have an iPhone 6S and an iPod touch 5th gen, both bought the sam...

mprebbz

Casual Listener

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

can not sign premium subscription

Hello, I'm having problems with my premium spotify subscription, because my subscription has been canceled but when I try to put my credit card a message appears stating that my credit card is on a bad day and to try again later but it never works, a...

Newbie

Hello, I'm having problems with my premium spotify subscription, because my subscription has been canceled but when I try to put my credit card a message appears stating that my credit card is on a b...

MartinStoichkov

Community Legend

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

problem with logging to iphone

Hello, I have Spotify Premium and I´m logginf with FB account, Desktop is ok, but mobile app (iphone 5) can´t identify me as a Premium user neither have all settings, I can found on desktop account. I also remove offline device (only iphone) from my ...

Casual Listener

Hello, I have Spotify Premium and I´m logginf with FB account, Desktop is ok, but mobile app (iphone 5) can´t identify me as a Premium user neither have all settings, I can found on desktop account. ...

NinaFo

Casual Listener

301 Views

2 replies

0 likes

  • 301 Views
  • 2 replies
  • 0 likes

So lame.

I've literally been paying for Spotify for months and I can not save any music. **bleep**

Newbie

I've literally been paying for Spotify for months and I can not save any music. **bleep**

MartinStoichkov

Community Legend

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Solved!! Cant Find Daily Mix Playlist

I'm trying to find the new Daily Mix Playlist that was announced today. I am in Canada. I have updated my Spotify App through the app store, but still nothing. I have tried going to 'Library', and there is no daily mix there. I have also tried going ...

Casual Listener

I'm trying to find the new Daily Mix Playlist that was announced today.  I am in Canada.  I have updated my Spotify App through the app store, but still nothing.  I have tried going to...

AshySamurai

Regular

32241 Views

20 replies

3 likes

  • 32241 Views
  • 20 replies
  • 3 likes

Solved!! Cant change password at all

I share my spotify account with a friend n i cant seem to change my password. When i try to, it states "sorry, your form has expired, please try again". I did this multiple times but no change

Casual Listener

I share my spotify account with a friend n i cant seem to change my password. When i try to, it states "sorry, your form has expired, please try again". I did this multiple times but no change

Hubo

Community Legend

556 Views

3 replies

0 likes

  • 556 Views
  • 3 replies
  • 0 likes

Repeat TRACK Mode!

Since a few weeks I can no longer repeat only one track. The repeat function only repeats whole playlists or search result sets or albums, etc. Is this a bug? It is extremely irritating!

Casual Listener

Since a few weeks I can no longer repeat only one track. The repeat function only repeats whole playlists or search result sets or albums, etc. Is this a bug? It is extremely irritating!

MartinStoichkov

Community Legend

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Solved!! Wrong language on spotify app on iphone.

When my son got the spotify app he got it in some other language. I can't figure out how to change it. Can anybody please help?

Casual Listener

When my son got the spotify app he got it in some other language. I can't figure out how to change it. Can anybody please help?

Hubo

Community Legend

1143 Views

3 replies

0 likes

  • 1143 Views
  • 3 replies
  • 0 likes

Password

When I try to reset my password it says form expired

Newbie

When I try to reset my password it says form expired

Hubo

Community Legend

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

Can't sync local files from laptop to iPhone

Recently, I just can't sync the local files between my laptop and iPhone...I'm really frustrated and looked up here for help. The other said they solved it by reinstalling the app, I tried and it's worse now. The old songs which were successfully syn...

Newbie

Recently, I just can't sync the local files between my laptop and iPhone... I'm really frustrated and looked up here for help. The other said they solved it by reinstalling the app, I tried and it's...

290 Views

0 replies

0 likes

  • 290 Views
  • 0 replies
  • 0 likes

Download playlist goes partially wrong

I am premium and i have an iphone 4. I click the button to download the playlist that i want, but some songs wont download. What can i do in order to download the whole playlist

Newbie

I am premium and i have an iphone 4. I click the button to download the playlist that i want, but some songs wont download. What can i do in order to download the whole playlist

373 Views

0 replies

0 likes

  • 373 Views
  • 0 replies
  • 0 likes

Problem conecting with car bluetooth using Iphone 7

I am having an issue connecting Spotify in my car avalible devices only appear as "iphone" therefore songs can only be heard via iphone. My bluetooth however, is paired/connected for calls and other uses. Please help me!

Newbie

I am having an issue connecting Spotify in my car avalible devices only appear as "iphone" therefore songs can only be heard via iphone. My bluetooth however, is paired/connected for calls and other ...

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

Way to prevent duplicates in playlists.

I recently switched from a Samsung phone to an iPhone and under the "Your Library" section, Artists i have followed are no longer showing up. They show up on the desktop site, but not on the iPhone. Any suggestions?

Newbie

I recently switched from a Samsung phone to an iPhone and under the "Your Library" section, Artists i have followed are no longer showing up. They show up on the desktop site, but not on the iPhone. ...

188 Views

0 replies

0 likes

  • 188 Views
  • 0 replies
  • 0 likes