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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397573 Views
  • 879 replies
  • 326 likes
  • 397573 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78594 Views
  • 124 replies
  • 32 likes
  • 78594 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17963 Views
  • 8 replies
  • 0 likes
  • 17963 Views
  • 8 replies
  • 0 likes

No premium even though i've payed

So i bought my spotify premium today. Like every month i buy it on the appstore. So i get the bill sent to my email but my spotify is still on the free version. I don't know why it isn't getting authorized by spotify.

  • Casual Listener
  • So i bought my spotify premium today. Like every month i buy it on the appstore. So i get the bill sent to my email but my spotify is still on the free version. I don't know why it isn't getting auth...
  • osornios
  • Spotify Star
  • 180 Views
  • 3 replies
  • 0 likes
  • 180 Views
  • 3 replies
  • 0 likes

Superuser Contribution iOS 9.3.4 excessive battery drain

Spotify gives me less than 6 hours of listening on my iPhone SE. I just opened Spotify to play a saved playlist in offline mode for 2 hours and saw my battery dropping from 100 to 75%, the display was on for literally 1 minute. Dear Spotify team, wha...

spotify battery drain.png
  • Music Fan
  • Spotify gives me less than 6 hours of listening on my iPhone SE. I just opened Spotify to play a saved playlist in offline mode for 2 hours and saw my battery dropping from 100 to 75%,...
  • user-removed
  • Not applicable
  • 539 Views
  • 3 replies
  • 0 likes
  • 539 Views
  • 3 replies
  • 0 likes

Spotify app crashes iOS 9.

I am having a problem with the Spotify app crashing in offline mode. I am using iOS 9.3.1 and Spotify version 5501023. I have of course tried resetting my device, to no effect. I have an iPad Air and there are 26.6 GB available unused space.

  • Visitor
  • I am having a problem with the Spotify app crashing in offline mode. I am using iOS 9.3.1 and Spotify version 5501023. I have of course tried resetting my device, to no effect. I have an iPad Ai...
  • Drilling4mana
  • Newbie
  • 1446 Views
  • 2 replies
  • 0 likes
  • 1446 Views
  • 2 replies
  • 0 likes

Bug: Swiping to "Add to Up Next" doesn't work in Offline Mode

Hi, I just wanted to report a bug I noticed with the Spotify iOS app. Whenever I'm using it in Offline Mode or my iPhone doesn't have a signal, swiping on a song to add it to the Queue/Up Next playlist doesn't work (or only works occasionally/is extr...

  • Regular
  • Hi,  I just wanted to report a bug I noticed with the Spotify iOS app. Whenever I'm using it in Offline Mode or my iPhone doesn't have a signal, swiping on a song to add it to the Queue/Up Next...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Plan familiar

No puedo quitar los comerciales

  • Newbie
  • No puedo quitar los comerciales
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Doesn't play next song on my Iphone

When listening to my own playlists (and in general), the next song isn't playing. I have to manually klick "next" in order to listen to more music. This just happened a week ago and it still doens't work even if I have delited and downloaded Spotify ...

  • Newbie
  • When listening to my own playlists (and in general), the next song isn't playing. I have to manually klick "next" in order to listen to more music. This just happened a week ago and it still doens't ...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

New playlists won't sync/load

Playlists that I had on my iPod before a few days ago seem to be working perfectly fine but anything created after that won't load. It creates a new section on the playlists tab so I know that the app is acknowledging there are new playlists to sync ...

  • Casual Listener
  • Playlists that I had on my iPod before a few days ago seem to be working perfectly fine but anything created after that won't load. It creates a new section on the playlists tab so I know that the ap...
  • typlbridge
  • Newbie
  • 6053 Views
  • 12 replies
  • 0 likes
  • 6053 Views
  • 12 replies
  • 0 likes

Podcasts cause a lot of traffic, even when they are downloaded

Hi! I downloaded the latest episode of the german podcast 'Fest und Flauschig' and also the playlist that accompanies the show called 'Fidi und Bumsi' Today on the way to work I wanted to play this episode, but although it was already downloaded, spo...

  • Newbie
  • Hi!   I downloaded the latest episode of the german podcast 'Fest und Flauschig' and also the playlist that accompanies the show called 'Fidi und Bumsi' 😉   Today on the way to work ...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Spotify radio stops after 12 songs

I have a premium account, but every radio station that I play stops after about a dozen songs and I have to restart the station. Anyone know why this might be happening?

  • Newbie
  • I have a premium account, but every radio station that I play stops after about a dozen songs and I have to restart the station.  Anyone know why this might be happening?
  • nyarlathotep108
  • Regular
  • 200 Views
  • 1 replies
  • 2 likes
  • 200 Views
  • 1 replies
  • 2 likes

Offline music not downloading

Firstly, Apologies got asking, i did try to find rhe answer online.on my ipad, i click 'available offline' on the desired playlist and the music does not download. I have tried several solutions.one thread states that a similae problem due to lack of...

  • Visitor
  • Firstly, Apologies got asking, i did try to find rhe answer online. on my ipad, i click 'available offline' on the desired playlist and the music does not download. I have tried several solutions....
  • 12121281880
  • Newbie
  • 523 Views
  • 7 replies
  • 0 likes
  • 523 Views
  • 7 replies
  • 0 likes

How to change cover art

To change your cover art you have to becom a rockstar at 

  • Newbie
  • To change your cover art you have to becom a rockstar at 
  • morris926
  • Newbie
  • 917 Views
  • 3 replies
  • 0 likes
  • 917 Views
  • 3 replies
  • 0 likes

Premium account random songs not playing offline

Okay, so i've read a few forums and still not finding answers to my issue. I have an iPhone, have no memory issues and have not maxed 3,333 songs on my phone. The playlists or albums I download to the phone when I go offline still doesn't play. When ...

  • Newbie
  • Okay, so i've read a few forums and still not finding answers to my issue. I have an iPhone, have no memory issues and have not maxed 3,333 songs on my phone. The playlists or albums I download to th...
  • osornios
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

All my music has disappeared

Listened to music earlier and everything was there. Now I just got on and everything is gone except for playlists.

  • Newbie
  • Listened to music earlier and everything was there. Now I just got on and everything is gone except for playlists.
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Switched carrier, can't find my music

I switched carriers and upgraded my iPhone. None of my old playlists are showing up on my Spotify.

  • Newbie
  • I switched carriers and upgraded my iPhone. None of my old playlists are showing up on my Spotify.
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

App download is not working for iPhone

I can download 75% of the , then Apple Store says there is a problem but do not explain what the problem really is ?

  • Newbie
  • I can download 75% of the , then Apple Store says there is a problem but do not explain what the problem really is ?
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Local Files Won't Download to iPhone

(I've seen post like this but they seem to be a bit older so I figured I'd open up a new thread for this issue)I am trying to download some songs that I have under Local Files. They are mp3, I'm trying to download them over the same wi-fi my laptop i...

  • Casual Listener
  • (I've seen post like this but they seem to be a bit older so I figured I'd open up a new thread for this issue) I am trying to download some songs that I have under Local Files. They are mp3, I'm tr...
  • 360 Views
  • 0 replies
  • 2 likes
  • 360 Views
  • 0 replies
  • 2 likes

Can't login with Spotify credentials

Hi!, Created an account, can login and play using the web player, but in my iOS or Android devices, I cant login!Premium accountSpotify accountPlease advise!

  • Newbie
  • Hi!, Created an account, can login and play using the web player, but in my iOS or Android devices, I cant login! Premium account Spotify account Please advise!
  • osornios
  • Spotify Star
  • 812 Views
  • 1 replies
  • 0 likes
  • 812 Views
  • 1 replies
  • 0 likes

Sound stops

When i start music to play, after 1.30 the sounds go off. If i want to the next sound he don't start the sound.

  • Newbie
  • When i start music to play, after 1.30 the sounds go off. If i want to the next sound he don't start the sound.
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Solved!! How to change language

Hey all spotify usersI have a problem concerning languages on my newly bought Iphone 5. When i first started using spotify i lived in france, therefore my computerversion of spotify was in French to begin with, even when i returned to Denmark (my nat...

  • Casual Listener
  • Hey all spotify users I have a problem concerning languages on my newly bought Iphone 5. When i first started using spotify i lived in france, therefore my computerversion of spotify was in French t...
  • baastardo
  • Newbie
  • 102710 Views
  • 8 replies
  • 1 likes
  • 102710 Views
  • 8 replies
  • 1 likes