premium failure

[supernoeliaa]

I tried to get the special holiday 3 months for $.99 offer on 1/1/17. The website said that I had around 13 hours left to get the special offer so i went ahead and put my credit card information and went ahead with the payment. I got an email welcoming me to spotify premium but when I opened the app itself and logged it, i couldn't do the special premium features (skipping, using it offline, ad free ect.). I tried logging off and on but it's just not working. Advice ?

[Maxim]

Hey @supernoeliaa,

Here's what to try if you've upgraded to Premium but don't see it in the app:

• Check your subscription page. Your status should be Premium.

• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox.
• Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction 🙂

[supernoeliaa]

thank you for the advice, it turns out I had two accounts one with the @
gmail.com and one without it