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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36940 Views
  • 15 replies
  • 36 likes
  • 36940 Views
  • 15 replies
  • 36 likes

Songs are automatically being saved to my phone

For the 2nd day in a row, i have found that over 100 songs are automatically being saved to my library, and i would like to know why. I am the only user of my spotify acct- which i access via iphone, and the music that is being saved is stuff that i ...

  • Casual Listener
  • For the 2nd day in a row, i have found that over 100 songs are automatically being saved to my library, and i would like to know why. I am the only user of my spotify acct- which i access via iphone,...
  • tanja143
  • Casual Listener
  • 282 Views
  • 2 replies
  • 0 likes
  • 282 Views
  • 2 replies
  • 0 likes

Cannot search for music

I can't search for music, and whenever I try too "an error occurs" and I keep pressing "try again" but the same thing keeps popping up. I've restarted my phone 2 times and I've deleted and reinstalled the app several times already but nothing's worki...

  • Newbie
  • I can't search for music, and whenever I try too "an error occurs" and I keep pressing "try again" but the same thing keeps popping up. I've restarted my phone 2 times and I've deleted and reinstalle...
  • Grpeckroc
  • Newbie
  • 300 Views
  • 2 replies
  • 1 likes
  • 300 Views
  • 2 replies
  • 1 likes

Can't search

Have internet connection and can play music but the search bar isn't showing any results saying I'm offline. I logged out than back in to my account plus I restarted my phone ..... **bleep**

  • Newbie
  • Have internet connection and can play music but the search bar isn't showing any results saying I'm offline. I logged out than back in to my account plus I restarted my phone ..... **bleep**
  • tayerin
  • Newbie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Solved!! Search function does not work on iPad and iphone

The search function does not work on my iphone 5 and iPad Air.I have the latest version on my devices, so I have tried to remove the app and indstalling it again.I have tried to log out and in again. I have turned off my devices and turned the back o...

  • Regular
  • The search function does not work on my iphone 5 and iPad Air. I have the latest version on my devices, so I have tried to remove the app and indstalling it again. I have tried to log out and in ag...
  • sajacket
  • Newbie
  • 11238 Views
  • 60 replies
  • 0 likes
  • 11238 Views
  • 60 replies
  • 0 likes

Search not working

My search is still not working. I uninstalled and reinstalled the app twice and still nothing is changed. How do I report this directly to Spotify? Is there an email?

  • Newbie
  • My search is still not working. I uninstalled and reinstalled the app twice and still nothing is changed. How do I report this directly to Spotify? Is there an email?
  • mallorie1
  • Newbie
  • 343 Views
  • 1 replies
  • 1 likes
  • 343 Views
  • 1 replies
  • 1 likes

Solved!! won't let me search music

i'm trying to download new songs on my iphone 5 and it just kept saying 'an error has occured' and had a try again button but it did nothing. i then tried to search on my laptop and it said the same thing. So i updated my card details and updated the...

  • Casual Listener
  • i'm trying to download new songs on my iphone 5 and it just kept saying 'an error has occured' and had a try again button but it did nothing. i then tried to search on my laptop and it said the same ...
  • Fjbuchanan
  • Newbie
  • 20357 Views
  • 14 replies
  • 1 likes
  • 20357 Views
  • 14 replies
  • 1 likes

La función buscar no funciona

Soy usuario Premium. La función buscar funciona en el Mac o en el IPad, pero desde hace unos días no funciona en el iPhone. Tengo un iPhone 5S con iOS 8.1.3. Cada vez que hago una búsqueda, no encuentra nada y da el siguiente mensaje "Se ha producido...

  • Newbie
  • Soy usuario Premium. La función buscar funciona en el Mac o en el IPad, pero desde hace unos días no funciona en el iPhone. Tengo un iPhone 5S con iOS 8.1.3. Cada vez que hago una búsqueda, no encuen...
  • davidsarmiento
  • Newbie
  • 7146 Views
  • 2 replies
  • 1 likes
  • Buscar Search Error
  • 7146 Views
  • 2 replies
  • 1 likes

app crashes only when using wifi on ios 9.2

the issue started about 4 days ago out of no where. came home and tried to open the app but it crashed every time. it brings up the loading icon, freezes for a couple seconds, then closes the app. it still runs in the background but doesnt show what ...

  • Casual Listener
  • the issue started about 4 days ago out of no where. came home and tried to open the app but it crashed every time. it brings up the loading icon, freezes for a couple seconds, then closes the app. it...
  • abilea
  • Roadie
  • 1701 Views
  • 3 replies
  • 0 likes
  • crashes
    crashing
    iOS 9.2
    iphone 5
  • 1701 Views
  • 3 replies
  • 0 likes

BMW and Spotify

Hi, I have a new car (BMW 120i 2016) and I didn't choose navigation system, then I cannot access to BMW Apps for Spotify Integration... When I'm using Spotify with Bluetooth or USB Lightening Original Cable I cant change the music with the controls o...

  • Casual Listener
  • Hi,   I have a new car (BMW 120i 2016) and I didn't choose navigation system, then I cannot access to BMW Apps for Spotify Integration... When I'm using Spotify with Bluetooth or USB Lightenin...
  • flolas
  • Casual Listener
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

Solved!! How to unlock premium

I bought premium but it's not working it's telling me to unlock my premium subscription and I don't know how to do that need help please thank you

  • Newbie
  • I bought premium but it's not working it's telling me to unlock my premium subscription and I don't know how to do that need help please thank you
  • rebeccaornedo
  • Newbie
  • 6168 Views
  • 8 replies
  • 0 likes
  • 6168 Views
  • 8 replies
  • 0 likes

Unable to log on new phone

I've had a new phone and tried to log on to the app. It's telling me I don't have an account even though I do. My Spotify still works on my iPad just not on my new phone, help!

  • Newbie
  • I've had a new phone and tried to log on to the app. It's telling me I don't have an account even though I do. My Spotify still works on my iPad just not on my new phone, help!
  • abilea
  • Roadie
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Solved!! IPad (Mini) Spotify doesn't fit the screen

I have an iPad mini but Spotify app doesn't fit the screen properly so I can't press the buttons at the bottom, even when I rotate the screen it doesn't fix. Have attached screenshots

  • Newbie
  • I have an iPad mini but Spotify app doesn't fit the screen properly so I can't press the buttons at the bottom, even when I rotate the screen it doesn't fix. Have attached screenshots 
  • abilea
  • Roadie
  • 746 Views
  • 1 replies
  • 0 likes
  • 746 Views
  • 1 replies
  • 0 likes

The search button is nowhere to be seen.

There is now search button or space. It kinda seems like I'm not even logged into an account. BUT I AM! I'm logged into my account (just a free account) and it's saying things like "join Spotify!" and "you can have a free account or a premium account...

  • Newbie
  • There is now search button or space. It kinda seems like I'm not even logged into an account. BUT I AM! I'm logged into my account (just a free account) and it's saying things like "join Spotify!" an...
  • abilea
  • Roadie
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Cannot start spotify app on i-phone and i pad when my wifi is operational

For some weeks I've an issue to start the spotify apps on our i-phones and i-pads when the wifi is on. As soon as I click to open the app after a few seconds it automatically goes back to the main screen of the i-phone and or i-pad. Is there somebody...

  • Newbie
  • For some weeks I've an issue to start the spotify apps on our i-phones and i-pads when the wifi is on.  As soon as I click to open the app after a few seconds it automatically goes back to the m...
  • abilea
  • Roadie
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

dont know which accout ive signed up to

i signed upp for premuim and signed everything then it said declined but cash got drawn and i dont know wish accout it subscribed to i have tried all my emails and none of the accout is premium only free ?? how do i know wish accout, i did on an ipho...

  • Newbie
  • i signed upp for premuim and signed everything then it said  declined but cash got drawn and i dont know wish accout it subscribed to i have tried all my emails and none of the accout is premium...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

IPhone 5S BMW ConnectedDrive Proximity Sensor

Hi Spotify, To be able to control the app properly the phone needs to be unlocked. No problem. However this keeps the screen on which drains the battery if you keep the phone in the car at all times like myself. Audible has solved this by using the p...

  • Regular
  • Hi Spotify,   To be able to control the app properly the phone needs to be unlocked. No problem. However this keeps the screen on which drains the battery if you keep the phone in the car at a...
  • danhusan
  • Regular
  • 556 Views
  • 3 replies
  • 0 likes
  • 556 Views
  • 3 replies
  • 0 likes

Album arts don't sync with local files to iPhone

On my windows pc this song has every detail and all that, when I try playing it on Spotify or works too but, when I synced to my iPhone the album arts don't come along and I don't know how to delete the files and it's really annoying to look at like ...

  • Casual Listener
  • On my windows pc this song has every detail and all that, when I try playing it on Spotify or works too but, when I synced to my iPhone the album arts don't come along and I don't know how to delete ...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Synced files don't come with album art on my iPhone

On my windows pc this song has every detail and all that, when I try playing it on Spotify or works too but, when I synced to my iPhone the album arts don't come along and I don't know how to delete the files and it's really annoying to look at like ...

  • Casual Listener
  • On my windows pc this song has every detail and all that, when I try playing it on Spotify or works too but, when I synced to my iPhone the album arts don't come along and I don't know how to delete ...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Issue

I cant play music at all after my account reverted from paid to free. Nothing has fixed it. Reinstalled spotify and everything. Im pissed

  • Newbie
  • I cant play music at all after my account reverted from paid to free. Nothing has fixed it. Reinstalled spotify and everything. Im pissed
  • abilea
  • Roadie
  • 361 Views
  • 2 replies
  • 0 likes
  • 361 Views
  • 2 replies
  • 0 likes

Playlist order default to oldest first

My starred playlist has now defaulted to oldest song first. I always use it on newest first. I can still sort it that way on the desktop, but there is not sort option on mobile. Am I missing something? Sorting manually is not an option as there are h...

  • Casual Listener
  • My starred playlist has now defaulted to oldest song first. I always use it on newest first. I can still sort it that way on the desktop, but there is not sort option on mobile. Am I missing somethin...
  • abilea
  • Roadie
  • 1163 Views
  • 1 replies
  • 0 likes
  • 1163 Views
  • 1 replies
  • 0 likes