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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

241539 Views

27 replies

5 likes

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  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

pkrpmusic

Newbie

124279 Views

119 replies

13 likes

Other
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  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2943 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

307519 Views

62 replies

16 likes

  • 307519 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

131857 Views

19 replies

38 likes

  • 131857 Views
  • 19 replies
  • 38 likes

"You already have an account with this email"

About last month I tried logging in to Spotify on a different phone and it kept coming up with that statement, so I figured I could only log in on a certain amount of devises, however, I got a new phone for Christmas, and after spending some time wit...

Casual Listener

About last month I tried logging in to Spotify on a different phone and it kept coming up with that statement, so I figured I could only log in on a certain amount of devises, however, I got a new ph...

Maxim

Spotify Star

2638 Views

3 replies

0 likes

  • 2638 Views
  • 3 replies
  • 0 likes

New to Spotify

Hi! I'm new to Spotify. Just created a Christmas Playlist and songs that I did not add are playing. And, they're not even Christmas songs. This is how it's supposed to work? Thank you for your help!

Casual Listener

Hi! I'm new to Spotify. Just created a Christmas Playlist and songs that I did not add are playing. And, they're not even Christmas songs. This is how it's supposed to work?   Thank you for yo...

Hubo

Community Legend

628 Views

3 replies

0 likes

  • 628 Views
  • 3 replies
  • 0 likes

Payment Issues

I was trying to get the $0.99 premium for 3 months. When I tried to pay for it with my PayPal account, a paged popped up showing, "processing". However, the payment wasnt made and it just made me complete the same steps again. How do I pay for premiu...

Newbie

I was trying to get the $0.99 premium for 3 months. When I tried to pay for it with my PayPal account, a paged popped up showing, "processing". However, the payment wasnt made and it just made me com...

skateboard34

Roadie

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Playlists

For some reason my playlists that i made won't show on my profile but i can add songs to them? It says i only have 2 playlists but when i add a song to any of them it shows 4, and i cant get to the 2 playlists that wont show up.

Newbie

For some reason my playlists that i made won't show on my profile but i can add songs to them? It says i only have 2 playlists but when i add a song to any of them it shows 4, and i cant get to the 2...

Jacob

Community Legend

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

Won't connect on iPhone

Hi there,Having issues logging in. It just seems to freeze on the loading screen. I've uninstalled and reinstalled the app and it is still not working. Any ideas what I can do?My log in information is correct.

Casual Listener

Hi there, Having issues logging in. It just seems to freeze on the loading screen. I've uninstalled and reinstalled the app and it is still not working. Any ideas what I can do? My log in infor...

Quepa

Roadie

1148 Views

5 replies

0 likes

Freezing
iOS
iPhone 6s
Mobile
  • 1148 Views
  • 5 replies
  • 0 likes

Cannot download albums for offline listening

I have 2 gig space on my iPhone but it says I have no space to download albums for offline use. HELP

Visitor

I have 2 gig space on my iPhone but it says I have no space to download albums for offline use. HELP

Hubo

Community Legend

1873 Views

17 replies

0 likes

  • 1873 Views
  • 17 replies
  • 0 likes

Spotify Premium crashes in iPad Air and iPhone 6

Hey all . . . I've about had it with Spotify Premium for family. Spotify Premium will crash immediately on my mobile devices (iPad Air & iPhone 6). It runs fine on my iMac. The rest of my family is running on Android, iPhone 5, and iPad Mini without ...

Newbie

Hey all . . . I've about had it with Spotify Premium for family. Spotify Premium will crash immediately on my mobile devices (iPad Air & iPhone 6). It runs fine on my iMac. The rest of my family ...

Bittencourt

Spotify Star

590 Views

1 replies

0 likes

Spotify Premium crash
  • 590 Views
  • 1 replies
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How to create the ultimate collection and shuffle it

I've discovered a work-around w/ Spotify that basically allows me to achieve my goal of combining my library with their library on my phone, but it is a pain. As you know - you can integrate your own music with their on both the Mac app and the IOS a...

Visitor

I've discovered a work-around w/ Spotify that basically allows me to achieve my goal of combining my library with their library on my phone, but it is a pain.  As you know - you can integrate yo...

Stacyellenk

Newbie

596 Views

1 replies

0 likes

  • 596 Views
  • 1 replies
  • 0 likes

Solved!! Problem with premium trial account

I have taken up the 3 months premium for 99p trial. Works perfectly on my iPad but my iPhone still only plays Spotify as the basic free service. How do I upgrade my phone to the same account so that I can play Spotify premium on it?

Casual Listener

I have taken up the 3 months premium for 99p trial. Works perfectly on my iPad but my iPhone still only plays Spotify as the basic free service. How do I upgrade my phone to the same account so that ...

Chrisn-66

Casual Listener

851 Views

4 replies

0 likes

  • 851 Views
  • 4 replies
  • 0 likes

Daily Mix Error in IPhone

Every time I go to use My Daily Mix it comes up with an error message saying "sorry something went wrong, please try another station". This happens to all of my daily mixes.My iPhone is up to date, as is the app, my account details are all correct. I...

Casual Listener

Every time I go to use My Daily Mix it comes up with an error message saying "sorry something went wrong, please try another station". This happens to all of my daily mixes. My iPhone is up to dat...

760 Views

0 replies

2 likes

  • 760 Views
  • 0 replies
  • 2 likes

Missing Songs

A ton of my saved/downloaded music is missing from the 'songs' tab. Same under 'artist.' Even when I re-download, songs don't show up. Strangely, all of the songs with their appropriate album are under the 'album' tab. What is the fix please?

Regular

A ton of my saved/downloaded music is missing from the 'songs' tab. Same under 'artist.' Even when I re-download, songs don't show up. Strangely, all of the songs with their appropriate album are und...

460 Views

0 replies

0 likes

  • 460 Views
  • 0 replies
  • 0 likes

Saved Music Missing From Artist Tab

On my iphone, when I go to 'your library' and 'artist,' all of my saved music is gone when I select an artist. If I go under 'albums,' the saved music is there. It never used to do this. Kind of a deal breaker for me. Please advise. I'm a premium use...

Regular

On my iphone, when I go to 'your library' and 'artist,' all of my saved music is gone when I select an artist. If I go under 'albums,' the saved music is there. It never used to do this. Kind of a de...

nickpfen

Regular

623 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Where did Top Tracks in My Network go?

Since the update, I can no longer click Browse --> Top Tracks in My Network to see what my friends are listening to. Where did it go?

Newbie

Since the update, I can no longer click Browse --> Top Tracks in My Network to see what my friends are listening to.  Where did it go?

Cracen623

Newbie

6095 Views

12 replies

1 likes

  • 6095 Views
  • 12 replies
  • 1 likes

Can't play an artists' music

Hi, I use Spotify for free on my iPod Touch on the Japan version. I can't seem to hear the artist BTS's music, and I don't know why. Could I have some help?

Newbie

Hi, I use Spotify for free on my iPod Touch on the Japan version. I can't seem to hear the artist BTS's music, and I don't know why. Could I have some help?

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
  • 0 likes

Spotify consistently crashing!

I have been a dedicated Spotify member since 2012. For years this has been hands down the best music app for me but lately over the past 6 months or so I've had the SAME problem and it has not yet been resolved.Over these 6 months I've been experienc...

Newbie

I have been a dedicated Spotify member since 2012. For years this has been hands down the best music app for me but lately over the past 6 months or so I've had the SAME problem and it has not yet be...

482 Views

0 replies

0 likes

  • 482 Views
  • 0 replies
  • 0 likes

Problem with track sorting in Spotify Premium

I have an iMac with iOs system. Recently I turned to Spotify Premium, but the tracks are not played in order! After the track I select, Spotify choose a random track from my playlist, even if the shuffle mode is off! The same thing happens even with ...

Newbie

I have an iMac with iOs system. Recently I turned to Spotify Premium, but the tracks are not played in order! After the track I select, Spotify choose a random track from my playlist, even if the shu...

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

[iOS][Music] Faulty update

Not an idea an issue. I pay for premium and did the update and lost more that half of my saved music. Very upset and disappointed!

Newbie

Not an idea an issue. I pay for premium and did the update and lost more that half of my saved music. Very upset and disappointed!

452 Views

0 replies

0 likes

iOS
Music
  • 452 Views
  • 0 replies
  • 0 likes

spotify on i pod touch?

Does spotify work offline listening on a i pod touch 5th generation? 

Newbie

Does spotify work offline listening on a i pod touch 5th generation? 

Trying2Help

Music Fan

621 Views

1 replies

0 likes

  • 621 Views
  • 1 replies
  • 0 likes

The songs in library dissapear

I'm a premium user and downloaded over hundreds of songs in library. The songs in library dissapear this morning. However, Spotify still occupies over 5GB of memory. Where can I find the songs back?

Newbie

I'm a premium user and downloaded over hundreds of songs in library. The songs in library dissapear this morning. However, Spotify still occupies over 5GB of memory. Where can I find the songs back?

380 Views

0 replies

0 likes

  • 380 Views
  • 0 replies
  • 0 likes

Pro Music Search For Spotify links don't work in Spotify app

Ok so when I use Pro Music Search for Spotifyhttps://appsto.re/au/D0Sm1.i to search for songs on Spotify by lyrics which is super handy for me when I press the link to the song and Spotify opens I get an error message that reads "Spotify can't open t...

Newbie

Ok so when I use Pro Music Search for Spotify https://appsto.re/au/D0Sm1.i to search for songs on Spotify by lyrics which is super handy for me when I press the link to the song and Spotify opens I ...

409 Views

0 replies

0 likes

  • 409 Views
  • 0 replies
  • 0 likes