Songs stop playing after 9-10 seconds - app

[ddboone]

Premium Family

USA (have also had the same issue in Mexico)

Spotify Version: 8.6.56 (updated today 8/27/21)

Device: iPhone Xs, iOS 14.7.1

For 5 days now (that I've noticed) none of my songs will play longer than 9-10 seconds. I can hear one song all the way through probably every 1/50 songs. This is extremely frustrating and I've read every message board and it seems like many other people are experiencing this issue with no help from Spotify. Here is more information:

1. I have tried: deleting the app and reinstalling it, updating the app, logging out and back in, changing my password, clearing my cache, quitting the app and reopening, restarting my phone, turned off my crossfade, tried to listen on wifi, tried to listen on 5GE, tried to listen on airplane mode, and tried to listen on offline mode. None of these have solved the issue.

2. All of my songs are downloaded so connection shouldn't be an issue. Even when I was on a 3 hour flight in airplane and offline mode, none of my songs would work. What is the point of using 10GB of my phone's storage to download my songs if I can't listen to them when I'm offline?

3. I have tried listening to Spotify via web browser (Chrome) and it works fine. My songs also play all the way through when I listen on the Mac Spotify app. Unfortunately it is quite difficult to listen to music on a run, with your laptop.

I would really appreciate some help on this. It would be helpful to hear new suggestions besides the ones I have already tried/seen on this forum and others. Thanks in advance.

[ddboone]

I HAVE FOUND A WAY TO FIX THIS ISSUE IN SECONDS. What you have to do is turn off the option to play songs offline and then turn it back on. The way you do it is : go to your “liked songs” and under where it says “liked songs” there’s a green arrow - press on it and wait a few seconds. Then press on it again. That will not delete songs it will just make them redownload . Thank me later.

[CarloE]

Hello

Yes I have tried to uninstall and re-install as per those instructions. I have also reached out to Spotify support and they had me sign in with their support login, and then again with my own. It worked for a day and now is not working again. I have also re-started my router. This happens whether I am streaming on my Android phone or when I am playing from the phone to my Sonos speakers.

Thank you

Carlo

[MafeG]

Hi @CarloE,

Thank you for your reply and sharing all that info. 

Could you confirm if the same happens if you toggle on the Offline Mode and play music without internet connection? 

On another hand, it isn't clear to us if the other account you tested worked fine. Could you confirm if the issue persists while using a different account on your devices?

Keep us posted.

[agf203]

Happens all too often now. To the point where I just close the app and go to Apple Music and search forum pages 

[anzhelikas]

I HAVE FOUND A WAY TO FIX THIS ISSUE IN SECONDS. What you have to do is turn off the option to play songs offline and then turn it back on. The way you do it is : go to your “liked songs” and under where it says “liked songs” there’s a green arrow - press on it and wait a few seconds. Then press on it again. That will not delete songs it will just make them redownload . Thank me later.

[Liamfeatherbyisnice]

Do this it works. Thanks

[Liamfeatherbyisnice]

This works

[JG007]

Did not work for me. Driving me absolutely nuts I cannot listen on my iPhone whilst working. Tried ALL the options apart from Spotify support that have been mentioned above. Nothing works ... Premium User. Why don't Spotify understand such a simple problem that seems to affect so many people as you soon find when you Google it?

[Novy]

Hi @JG007,

Thanks for posting on the Community and sharing your thoughts with us. 

In this case, can you confirm exactly which steps you have followed so far? This will help us give you better suggestions. 

Also, send us over the make/model, OS version and Spotify version installed on your device and let us know if the issue persists when using the web player. 

We'll keep the music down until we hear back from you.

[116648494]

I have exactly the same issue and have tried all the solutions suggested. terribly frustrating as i have loads of space on my phone and the songs wont even play when im out running without wifi

the songs seem to play through my sonos at home on wifi from spotify

pls pls pls can someone solve this issue. its driving me nuts

[CarlosE]

Hey @116648494,

Thanks for your reply in this thread 🙂

Can you let us know the exact make/model and OS of your device along with the Spotify version you use? 
 

On another note, could you share with us the troubleshooting you’ve already done? This could help us to suggest other alternatives.

Lastly, just to confirm, do you use any cache-clearing or task-killing apps? This could help us to gather more information about the inconvenience you're experiencing.

We'll keep an eye on your response! 

[petehutchison]

I have this issue.

It's consistently effecting only downloaded songs... ironic given the reason we download songs ! 

[Alex]

Hey there @petehutchison,

Thanks for the post.

Could you let us know what troubleshooting you've gone through so far, so that we can offer better suggestions 🙂 It would also be helpful to give us more info about your device.

Cheers.

[Lucie813]

What green arrow? Do you mean the one that starts/stops play? Because I don't see any other and I tried what you said on that one and the only thing that happens is a song starts playing. That's on the web. Can't see any green arrow on my cell phone.

[OscarDC]

Hey @Lucie813,

Thank you for contacting us.

The green arrow mentioned by @anzhelikas, is the Download button. This is only available with a Premium subscription and it stores the music on your device to play it offline. If you're a Premium subscriber, take a look at this article. 

However, if you don't have a Premium subscription, this behavior could be related to some cache stored on your device. We'd recommend performing a clean reinstall of the app. This is often an overlooked step, but it can be helpful to get rid of any corrupted files that might be causing issues. 

If the issue persists, try it on different devices to see if it makes any difference. 

Lastly, to keep investigating your case, include in your next response the make, model and OS version of the device involved, along with the Spotify version you're currently running. 

We'll be on the lookout. 

[Nyx_MS]

I had the same issue, and tried all the suggested fixed, but nothing worked until I delinked my Spotify on my discord. Has worked perfectly ever since.

[Noah53]

my chrome and web spotify 

[Vasil]

Hey @Nyx_MS,

Thank you for letting us know! We're glad it's working now.
And @Noah53, could you try what they did to see if it makes a difference? 
(in case you have Discord linked of course)

We'll be on the lookout for your response 🙂
Thanks!


 

[anniebredk]

Whoopdedoo!! THANK YOU.  I was about to give up on Spotify.    

[Melinda765]

Having same issues.

[Lyubka]

Hey @Melinda765,

Thank you for your reply in this thread.

In this case, we'd like to gather as much info as possible. Would you mind letting us know what troubleshooting you've tried so far? This'll help us avoid repeating steps.

Additionally, it'd be great if you could send us the information that @OscarDC requested earlier in this thread. This will help us investigate further. 

We'll be on the lookout for your reply.