Songs stuck at 0:00 , not playing

[emmanuexl]

Hi spotify community! I’m writing because I’ve been facing a really annoying issue for the past few weeks: lots of songs on my favorite albums get stuck at 0:00 (it won’t play even a second of it). My phone says the song is playing even though there’s no sound and it doesn’t move from 0:00, and it doesn’t skip the song unless I do. It happens to specific songs and I can’t get them to play (it somehow picked the best songs on each album lol! why is my karma messing with me?!)

I’ve tried to delete and reinstall the app, delete and reinstall said albums, I tried restarting my iPhone, I even tried switching the download quality to a lower one (I had selected the highest possible quality since I have a lot of storage). I thought it might be due to switching from wifi to 4g a lot but that doesn’t really make sense since all the albums are downloaded. 

I really need to fix this issue because I’d like to stay on spotify, but if it keeps happening I’ll have no choice but to check out other streaming platforms.

I hope you guys will be able to help me!

Additional info:

iPhone 8+, 256GB storage, I’m located in France, Premium spotify subscription.

Hit me up if you need to know anything else

Thanks in advance!

Em

[emmanuexl]

I heard from some users that they were able to work around this issue by going into the Spotify app settings and turning "Normalize Volume" on if it is currently off. Might be an issue happening when turned off but some were able to turn it back off again without any issue.

Note: Normalize Volume setting is recommended to be turned on and when you first install Spotify this is turned on by default

[krmchugh1]

When listening to a Spotify playlist out and about some tracks will play and some won’t. The playlist will work fine for a while, then suddenly the next track doesn’t play. The time stays on 0. This does not appear to be an internet issue as when I skip to next tracks some tracks do play. Sometimes I can need to skip up to 15 tracks before one will play. This only seems to happen when using Spotify when out of the house (so relying on data not WiFi, however as I said some tracks do play so I do have internet connection). 

I have tried - turning my phone on and off again and deleting Spotify and redownloading it. These haven’t had any impact. Please help as this is driving me mad!!!

Plan

Premium

Country

U.K.

Device

iPhone

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue