Sonos Spotify Connect Not Working

[mlweare]

Plan

Premium

Country

USA

Device

iPhone 12 Max Pro, iPhone 12 Mini

Operating System

iOS 14.3

Spotify will no longer connect to Sonos.  The Spotify App shows that the music is playing and its "connected" but it does not work.  When the app is only playing on the phone, no issues.  I've rebooted both phones, the router, Sonos, reinstalled Spotify and nothing works.  I dont know what else to try, this stuff all worked fine and suddenly nothing.  The iPhone Mini will work but only when after one connection attempt times out.  Any ideas? 

[CarlosE]

Hey @mlweare,

Thanks for your reply.

We've replied to you in this thread. To keep a better track of all the steps tried so far and all the info you've shared with us, we recommend keeping the conversation in that thread to avoid confusion.

We'll be on the lookout.

Cheers.

[mlweare]

I replied to that, I gave you all of my info, see below again.  You pointed me back to the same thread, to keep a better track of all the steps tried so far and all the info I've shared with you, I recommend we keep the conversation in the same thread as well...this one. 

Linking to either system causes the same problem.  So neither will respond to the Spotify App.  

See below for version info:

Sonos App: 12.2.5

Sonos OS: S2

Build: 61185260

Playbar Version: 12.2.2 (Build 61183220)

Hardware version: 1.9.1.10-1.2

Sonos One Version: 12.2.2 (Build 61183220)

Hardware Version: 1.26.1.6-1.1

Sonos AMP Version: 12.2.2 (Build 61183220)

Hardware Version 1.24.1.12-1.2

[CarlosE]

Hi @mlweare,

Apologies for the mix-up.

We appreciate the time you've taken to try our suggestions and for all the info provided. However, we're not aware of any wider issues with Spotify and Sonos at the moment, so we won't have the bandwidth to investigate this further.

We suggest keeping the app up to date as well as your devices' firmware.

You could also reach out to Sonos support for further info.

If you need anything else, we're always a post away.

Cheers.