Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-07-14 3:16:33 AM
31mwp7shpmdorxy6haqf
Spotify
49744 Views
15 replies
36 likes

49744 Views
15 replies
36 likes

Superuser Contribution spotify still uses cellular data even when ticked off

PlanPremiumCountrycanadaDevice11 pro maxOperating Systemios 14.2 My Question or IssueTo save data, I have spotify turned off under cellular settings so that it wouldn't use data. I didn't have any problem with this before until when I checked my data...

pjaro
Visitor
Plan Premium Country canada Device 11 pro max Operating System ios 14.2 My Question or Issue To save data, I have spotify turned off under cellular settings so that it wouldn't use d...
2020-11-18 7:56:38 AM
2020-11-24 4:31:26 PM
Ver
Spotify Legend
545 Views
1 replies
0 likes
iOS

545 Views
1 replies
0 likes

spotify crashes when my phone is locked

PlanpremiumCountryNetherlandsDeviceiphone 7Operating Systemios 14.2 My Question or Issuespotify keeps suddenly crashing when i lock my phone after i've selected a song/playlist/podcast and it's really annoying. can anyone please help?

samimn
Newbie
Plan premium Country Netherlands Device iphone 7 Operating System ios 14.2 My Question or Issue spotify keeps suddenly crashing when i lock my phone after i've selected a song/playli...
2020-11-23 4:09:52 PM
2020-11-23 5:39:18 PM
Billy-J
Spotify Star
604 Views
1 replies
0 likes

604 Views
1 replies
0 likes

Superuser Contribution Spotify won’t let me play music when not on the app.

Since last Sunday, my Spotify wont play any music longer than about a minute and a half when off the app. My phone will start to overheat when the app isn’t open and then just stop playing music, I haven’t had this issue with anything else on my phon...

Camellia
Visitor
Since last Sunday, my Spotify wont play any music longer than about a minute and a half when off the app. My phone will start to overheat when the app isn’t open and then just stop playing music, I h...
2020-11-17 8:23:29 AM
2020-11-23 2:02:47 PM
Ver
Spotify Legend
4231 Views
2 replies
3 likes

4231 Views
2 replies
3 likes

Superuser Contribution canvas feature gone

Canvas disappeared from my account and i don’t know how to take it back, my account is in the latest version, i just want to solve the problem because i love this app and i want to enjoy everything it can offer to me. I am running it up to date what ...

belladavis
Visitor
Canvas disappeared from my account and i don’t know how to take it back, my account is in the latest version, i just want to solve the problem because i love this app and i want to enjoy everything i...
2020-11-20 8:19:14 AM
2020-11-23 12:05:43 PM
Ivan
Spotify Legend
448 Views
1 replies
1 likes

448 Views
1 replies
1 likes

False advertisement 30 min no ad doesn’t work

I have been a Spotify user for nine years now. Their no ad for 30 mins is a great idea but it hasn’t worked for years now. (No I don’t click off the ad or click “no, thanks”. Also, this has happened over several devices over the past few years) for a...

Papersunz
Visitor
I have been a Spotify user for nine years now. Their no ad for 30 mins is a great idea but it hasn’t worked for years now. (No I don’t click off the ad or click “no, thanks”. Also, this ha...
2020-11-23 1:31:24 AM
375 Views
0 replies
0 likes

375 Views
0 replies
0 likes

Shuffle not working properly; repeat not turning off.

Currently using Spotify premium on my iPhone. Recently I’ve noticed my shuffle option is not working more often than it does. It will usually just load the next song in the list and turn off. I’ve also noticed that my repeat will not stay off. I’ll t...

robertxgarcia
Casual Listener
Currently using Spotify premium on my iPhone. Recently I’ve noticed my shuffle option is not working more often than it does. It will usually just load the next song in the list and turn off. I’ve al...
2017-10-23 12:59:49 AM
2020-11-22 9:11:39 PM
robertxgarcia
Casual Listener
595 Views
3 replies
0 likes

595 Views
3 replies
0 likes

Superuser Contribution [iOS][Other] Bug: queueing a non-downloaded song causes crash

On iOS or macOS, when I queue a non-downloaded song, once that song is reached the app stops playing music, and I have to close and reopen several times for it to work. I keep most of my songs downloaded due to the bad service I usually have and this...

rocketdv
Visitor
On iOS or macOS, when I queue a non-downloaded song, once that song is reached the app stops playing music, and I have to close and reopen several times for it to work. I keep most of ...
2020-11-15 5:32:36 PM
2020-11-22 1:20:47 PM
Mario
Spotify Legend
313 Views
1 replies
0 likes
iOS
Other

313 Views
1 replies
0 likes

Solved!!Superuser Contribution Battery sent from 98% to 40% in an hour

Device (iPhone 7 Plus)Operating System (iOS 12.1.2) My Question or IssueBattery is seriously draining even when plugged into power, background app refresh turned off and Spotify app is closed (double clicked and closed).

Billy-bob
Regular
Device (iPhone 7 Plus) Operating System (iOS 12.1.2) My Question or Issue Battery is seriously draining even when plugged into power, background app refresh turned off and Spotif...
2019-01-12 5:17:39 AM
2020-11-22 9:53:00 AM
Alex
Spotify Legend
55664 Views
12 replies
4 likes

55664 Views
12 replies
4 likes

Solved!!Superuser Contribution lancelmc22

PlanPremiumCountryUSADevice(iPhone Xs Max)Operating System(iOS 14.2) My Question or IssueI use the playlist section of the app to save albums in playlist folders that I create and organize by genre. After the last Spotify update, I noticed that the a...

lancelmc22
Music Fan
Plan Premium Country USA Device (iPhone Xs Max) Operating System (iOS 14.2) My Question or Issue I use the playlist section of the app to save albums in playlist folders that I creat...
2020-11-14 4:13:37 PM
2020-11-22 9:03:29 AM
Alex
Spotify Legend
6770 Views
25 replies
1 likes
bug

6770 Views
25 replies
1 likes

Spotify Beta for Apple Watch freezes

Premium PlanDevice(iPhone 11, Apple Watch S3) I don't recall opting in to the beta for the apple watch spotify app but I ended up having it on my watch somehow. Is there any way to opt out of it? I've tried uninstalling the beta app from my watch and...

124889075
Casual Listener
Premium Plan Device (iPhone 11, Apple Watch S3) I don't recall opting in to the beta for the apple watch spotify app but I ended up having it on my watch somehow. Is there an...
2020-11-21 5:58:47 PM
2020-11-22 7:35:02 AM
Billy-J
Spotify Star
654 Views
3 replies
0 likes

654 Views
3 replies
0 likes

Superuser Contribution Shuffle missing (off) for one playlist (free plan)

My Question or Issue:Previously, all my playlists had shuffle on. I like that. Now one of them has shuffle off. When I look at the list of playlists in “your library”, “Haruki Murakami’s vinyl collection” is the only one that doesn’t have the shuffle...

Yg4L
Regular
My Question or Issue: Previously, all my playlists had shuffle on. I like that. Now one of them has shuffle off. When I look at the list of playlists in “your library”, “Haruki Murakami’s vinyl coll...
2020-11-07 1:29:42 AM
2020-11-22 1:09:53 AM
Yg4L
Regular
813 Views
10 replies
0 likes

813 Views
10 replies
0 likes

Solved!! Some users see random song playing instead of song directly selected from artist page

PlanFreeCountryMultiple (e.g. USA). DeviceMultiple (e.g. iPhone)Operating SystemMultiple (e.g. iOS) My Question or IssueSome users are seeing something strange with Spotify.1. User searches for and browses to artist page, namely "Farhod"2. Clicks on ...

user-removed
Visitor
Plan Free Country Multiple (e.g. USA). Device Multiple (e.g. iPhone) Operating System Multiple (e.g. iOS) My Question or Issue Some users are seeing something strange with Sp...
2020-11-21 4:18:21 PM
2020-11-21 9:18:13 PM
EthanS1
Community Legend
502 Views
1 replies
0 likes

502 Views
1 replies
0 likes

Spotify local files show up on iPhone but not on computer

I have local files downloaded to my computer for a playlist that I want to make. This playlist has been working fine for about a month, and I have the files downloaded on my phone and the playlist works fine there as well. However, today some of the ...

elsbells_
Casual Listener
I have local files downloaded to my computer for a playlist that I want to make. This playlist has been working fine for about a month, and I have the files downloaded on my phone and the playlist wo...
2020-11-21 5:41:41 PM
160 Views
0 replies
0 likes

160 Views
0 replies
0 likes

Solved!! App constantly crashing listening to music

Plan: PremiumCountry: Australia Device: iPhone 10Operating System: iOS 14.2 My Question or IssueSpotify application constantly crashing whilst listening to music. Occurs both when phone is unlocked and locked, and the app closes fully (have to reopen...

isabellagrace98
Casual Listener
Plan: Premium Country: Australia Device: iPhone 10 Operating System: iOS 14.2 My Question or Issue Spotify application constantly crashing whilst listening to music. Occurs ...
2020-11-20 1:51:13 PM
2020-11-21 3:39:17 AM
isabellagrace98
Casual Listener
935 Views
2 replies
1 likes

935 Views
2 replies
1 likes

Iphone 6 plus: even with data cellular on, I can't stream music if im not connected to wifi

I live in Italy and use Fastweb as my data cellular provider, but the app doesn't seem to recognize that the cellular data is on and it keeps asking me to turn it on when im not connected to the wifi.PlanPremiumCountryItalyDeviceIphone 6 plusOperatin...

Joe_Tom
Visitor
I live in Italy and use Fastweb as my data cellular provider, but the app doesn't seem to recognize that the cellular data is on and it keeps asking me to turn it on when im not connected to the wifi...
2020-11-20 10:43:15 AM
2020-11-20 5:37:08 PM
Billy-J
Spotify Star
326 Views
1 replies
0 likes

326 Views
1 replies
0 likes

Superuser Contribution Mobile iOS Turn Shuffle Off Option free version

PlanFreeCountryUnited StatesDeviceiPhone 6sOperating SystemiOS My Question or IssueI have a couple of playlists that I set up in a particular order to listen to and I don't want those specific playlists to be shuffled. Is it possible to update the ap...

war_wolf_rogue
Visitor
Plan Free Country United States Device iPhone 6s Operating System iOS My Question or Issue I have a couple of playlists that I set up in a particular order to listen to and I don't w...
2020-11-16 1:40:24 PM
2020-11-20 3:53:33 PM
Mihail
Spotify Legend
435 Views
1 replies
0 likes

435 Views
1 replies
0 likes

Solved!! Albums/songs liked on Mac don't appear on iPhone

PlanPremiumCountryBelgiumDeviceMacBook Air 2017 - iPhone SEOperating SystemmacOS Big Sur 11.0.1 - iOS 14.2 My Question or IssueWhen I like a song or album on Spotify desktop, it doesn’t appear on my iPhone, not in the liked songs nor in the albums li...

mamamou2001
Casual Listener
Plan Premium Country Belgium Device MacBook Air 2017 - iPhone SE Operating System macOS Big Sur 11.0.1 - iOS 14.2 My Question or Issue When I like a song or album on Spotify desktop,...
2020-11-18 9:39:21 AM
2020-11-20 10:57:30 AM
mamamou2001
Casual Listener
398 Views
2 replies
0 likes

398 Views
2 replies
0 likes

Superuser Contribution Do not see recently saved playlists in library

PlanPremiumCountryUSADevice(iPhone 11 Pro 2020)Operating SystemiOS 14 (Happened on previous iOS as well.) My Question or IssueWhen I download and save a recently found (playlist/album/movie soundtrack) it does not show up in my library. Even after do...

David330
Newbie
Plan Premium Country USA Device (iPhone 11 Pro 2020) Operating System iOS 14 (Happened on previous iOS as well.) My Question or Issue When I download and save a recently ...
2020-11-15 4:18:43 AM
2020-11-19 3:34:50 PM
Elena
Moderator
237 Views
1 replies
0 likes

237 Views
1 replies
0 likes

Superuser Contribution Local files not playing

I have downloaded some local files in the past and play it on my iphone, and everything was working perfectly, but after the latest update for spotify, all of my local files music will not play, and not even able to be re-downloaded (it just uninstal...

anson_to19
Casual Listener
I have downloaded some local files in the past and play it on my iphone, and everything was working perfectly, but after the latest update for spotify, all of my local files music will not play, and ...
2020-09-14 1:17:06 PM
2020-11-19 3:00:28 PM
Alex
Spotify Legend
7862 Views
5 replies
1 likes

7862 Views
5 replies
1 likes

Superuser Contribution How can I stop Spotify starting automatically when connected to car

PlanFree/PremiumCountryRomaniaDevice(iPhone 6s)Operating System(iOS 10) My Question or IssueHi.I have this issue for some time now. Almost everytime my phone connect to my car via bluetooth spotify starts playing. Even if I'm listening to radio, CD o...

siliconsoul
Casual Listener
Plan Free/Premium Country Romania Device (iPhone 6s) Operating System (iOS 10) My Question or Issue Hi. I have this issue for some time now. Almost everytime my phone connect to my ...
2020-11-10 11:59:11 AM
2020-11-19 1:16:24 PM
Jeremy
Spotify Legend
1521 Views
3 replies
0 likes

1521 Views
3 replies
0 likes

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