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iOS (iPhone, iPad)

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Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

139232 Views

503 replies

108 likes

  • 139232 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

97928 Views

19 replies

38 likes

  • 97928 Views
  • 19 replies
  • 38 likes

Spotify not playing my saved tracks, crashing

Spotify has not been working for me all week. I have thousands of saved songs in my library. Recently spotify simply stops playing my songs. Here’s an example, Today I tried to playa saved album, it played the first track and then would not play the ...

Visitor

Spotify has not been working for me all week.  I have thousands of saved songs in my library. Recently spotify simply stops playing my songs. Here’s an example, Today I tried to play a saved al...

Hubo

Community Legend

1395 Views

1 replies

1 likes

  • 1395 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Cannot play downloaded music unless connected to wifi

Plan Family Free/Premium Premium Country. UK Device(iPad Pro 2018Operating System(iOS 13.7 My Question or IssueI download music and have selected option to play offline enabled.However for some stupid bizarre reason it forces me to connect to wifi fi...

Regular

Plan Family  Free/Premium  Premium  Country. UK   Device (iPad Pro 2018 Operating System (iOS 13.7   My Question or Issue I download music and have selected option ...

Eni

Moderator

832 Views

3 replies

1 likes

  • 832 Views
  • 3 replies
  • 1 likes

Superuser Contribution Will not play song

PlanPremium CountryUSDevice(iPhone 7 and iPod touch 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEnjoying Discover Weekly put cannot play other songs from the artist. I go to view artist or view album and the only song...

Newbie

Plan Premium  Country US Device (iPhone 7 and iPod touch 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Enjoying Discover Weekly put cannot...

Eni

Moderator

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple Watch cannot stream

PlanFree/PremiumCountrySG DeviceIPhone XS Operating System(iOS 14.2) My Question or IssueSpotify not able to stream on Watch. Using TestFlight version 8.5.93.486

Casual Listener

Plan Free/Premium Country SG   Device IPhone XS  Operating System (iOS 14.2)   My Question or Issue Spotify not able to stream on Watch. Using TestFlight version 8.5.93...

Eni

Moderator

1138 Views

5 replies

0 likes

  • 1138 Views
  • 5 replies
  • 0 likes

Superuser Contribution [iOS] Cannot use offline mode anymore

PlanPremiumCountryEUDeviceiPhone 6sOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I'm reopening an issue raised by myself & solved in the below thread. After about the week, it is back w/ identical symptoms - I cannot ...

Regular

Plan Premium Country EU Device iPhone 6s Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I'm reopening an issue raised by myself & solved ...

ronnieb78

Regular

1589 Views

8 replies

0 likes

ios offline
  • 1589 Views
  • 8 replies
  • 0 likes

enable behind the lyrics

PlanpremiumCountrysingaporeDeviceiphone 11Operating SystemiOS 14.3My Question or Issuei recently just got the lyrics, it’s pretty neat but i prefer having back my behind the lyrics menu. is there a way where i can enable it back?

Visitor

Plan premium Country singapore Device iphone 11 Operating System iOS 14.3 My Question or Issue i recently just got the lyrics, it’s pretty neat but i prefer having back my behind the lyrics ...

Billy-J

Spotify Star

528 Views

1 replies

0 likes

  • 528 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Kids iOS - Google Chromecast Support?

PlanPremium Operating SystemiOS 13 My Question or IssueSpotify Kids for iPhone does not seem to have support for Google Chromecast, meaning the kid’s cannot cast their music to the stereo, but I can using the standard app. Is this expected, and if so...

Casual Listener

Plan Premium   Operating System iOS 13   My Question or Issue Spotify Kids for iPhone does not seem to have support for Google Chromecast, meaning the kid’s cannot cast their music t...

maddinthebrain

Visitor

5172 Views

6 replies

12 likes

  • 5172 Views
  • 6 replies
  • 12 likes

Superuser Contribution App crashing in background/when iPhone is locked

PlanPremiumCountryUnited States DeviceiPhone 11Operating SystemiOS 13.6 My Question or IssueThe Spotify app crashes and stops playing music any time I lock my phone or have it running in the background. I’ve tried: logging out, unlinking, updating my...

Newbie

Plan Premium Country United States   Device iPhone 11 Operating System iOS 13.6   My Question or Issue The Spotify app crashes and stops playing music any time I lock my phone or...

Mihail

Spotify Legend

16244 Views

9 replies

5 likes

  • 16244 Views
  • 9 replies
  • 5 likes

Superuser Contribution Original soundtracks in gaming genre

In the gaming genre there used to be a long list of all soundtracks, but now that list is about 3-5 albums on iOS and 10-20 on PC desktop version. What happened? I listen to a lot of gaming soundtracks but since the list has disappeared it is hard to...

Regular

In the gaming genre there used to be a long list of all soundtracks, but now that list is about 3-5 albums on iOS and 10-20 on PC desktop version. What happened? I listen to a lot of gaming soundtrac...

Alex

Spotify Legend

2111 Views

13 replies

0 likes

  • 2111 Views
  • 13 replies
  • 0 likes

Superuser Contribution Downloaded music won’t play offline

PlanPremiumCountryCanadaDeviceiPhone 8Operating SystemiOS 14.0.1 My Question or IssueI already read a couple of answers to my issue but none of them helped. I am trying to find a way to fix this problem without reinstalling my application, as I alrea...

Regular

Plan Premium Country Canada Device iPhone 8 Operating System iOS 14.0.1   My Question or Issue I already read a couple of answers to my issue but none of them helped. I am trying to fi...

Eni

Moderator

5492 Views

20 replies

0 likes

  • 5492 Views
  • 20 replies
  • 0 likes

Why did the songs I add to my “Liked Songs” list on Mac not show up on mobile?

PlanPremiumCountryBrazilDevice(iPhone Xs)Operating System(iOS 14.3) My Question or IssueI selected multiple songs and dragged them to my “Liked Songs” list on Mac but when I went to check on my mobile app the new songs weren’t there. Since it was a l...

Casual Listener

Plan Premium Country Brazil Device (iPhone Xs) Operating System (iOS 14.3)   My Question or Issue I selected multiple songs and dragged them to my “Liked Songs” list on Mac but when I ...

Hubo

Community Legend

506 Views

3 replies

0 likes

  • 506 Views
  • 3 replies
  • 0 likes

Superuser Contribution iOS App keeps crashing (8.5.86.739)

PlanPremiumCountrySouth AfricaDeviceiPhone 11Operating SystemiOS 14.3 My Question or IssueMy app is constantly crashing. It will happen multiple times while I am listening to music, it just stops and closes.This is extremely frustrating.I have logged...

Casual Listener

Plan Premium Country South Africa Device iPhone 11 Operating System iOS 14.3   My Question or Issue My app is constantly crashing. It will happen multiple times while I am listening to...

Alex

Spotify Legend

663 Views

3 replies

0 likes

  • 663 Views
  • 3 replies
  • 0 likes

[iOS][Playlists] App slowly when you slide the screen

https://share.icloud.com/photos/08JMWeWAy33wE2CVKE49YJ5IA In the update when the album covers were previewed in the playlists, the app pulls and slows when I move on the list and in ocations the app closes.

Visitor

https://share.icloud.com/photos/08JMWeWAy33wE2CVKE49YJ5IA  In the update when the album covers were previewed in the playlists, the app pulls and slows when I move on the list and in ocations t...

297 Views

0 replies

0 likes

  • 297 Views
  • 0 replies
  • 0 likes

[iOS][Playlists] Mobile adding songs to playlists

I am **bleep** that Spotify adds more songs to my playlists on mobile I use Spotify on my laptop and ps4 and don’t have this issue it’s annoying because I usually listen to 1 song in a playlist on loop and I can’t do that because of this feature

Visitor

I am **bleep** that Spotify adds more songs to my playlists on mobile I use Spotify on my laptop and ps4 and don’t have this issue it’s annoying because I usually listen to 1 song in a playlist on lo...

340 Views

0 replies

0 likes

iOS
Playlists
  • 340 Views
  • 0 replies
  • 0 likes

Many crashes on IPhone 11

For 1 month I experience crashes of Spotify when listening to it in the background. iOS 14.3. This occurs suddenly, without me doing anything on the phone. It is locked and in my pocket. I listen through iPhone headphones, through Bluetooth speaker a...

Casual Listener

For 1 month I experience crashes of Spotify when listening to it in the background. iOS 14.3. This occurs suddenly, without me doing anything on the phone. It is locked and in my pocket. I listen thr...

319 Views

0 replies

0 likes

  • 319 Views
  • 0 replies
  • 0 likes

Superuser Contribution carplay I can't select a song from playlists

PlanPremiumCountry Costa Rica Device(iPhone 7 plus)Operating System(iOS 13) My Question or IssueRecently I've been using spotify in Apple Carplay. There, I could access any playlist and review the songs in that playlist and also choose whatever song ...

Casual Listener

Plan Premium Country Costa Rica   Device (iPhone 7 plus) Operating System (iOS 13)   My Question or Issue Recently I've been using spotify in  Apple Carplay. There, I could a...

Roctavio

Casual Listener

5419 Views

8 replies

4 likes

  • 5419 Views
  • 8 replies
  • 4 likes

[iOS][Developer] play songs without having to like or download first

Why is it so difficult to navigate spotify easily, your always changing things...id like to search for a track and play it without having to like, sync, or download it first. Just be user friendly!!!

Visitor

Why is it so difficult to navigate spotify easily, your always changing things...id like to search for a track and play it without having to like, sync, or download it first.  Just be user frie...

Hubo

Community Legend

461 Views

1 replies

0 likes

Developer
iOS
  • 461 Views
  • 1 replies
  • 0 likes

[iOS] How to upload music to iPhone spotify app?

I have Premium Spotify but can't play local files on my phone. Here are the steps I took: On Spotify Desktop1. I went to "Settings" then "Local Files", and turned on "Show Local Files"2. I clicked "Add A Source" and added my desktop folder with mp3 f...

Visitor

I have Premium Spotify but can't play local files on my phone. Here are the steps I took:   On Spotify Desktop 1. I went to "Settings" then "Local Files", and turned on "Show Local Files" 2....

Hubo

Community Legend

7996 Views

1 replies

0 likes

iOS
  • 7996 Views
  • 1 replies
  • 0 likes

Apple Watch

PlanFreeCountryEngland DeviceApple Watch series 5Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen will I be able to listen to Spotify from my Apple Watch? I have seen that some people have been given the rollout to lis...

Visitor

Plan Free Country England  Device Apple Watch series 5 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When will I be able to listen to Spotif...

Hubo

Community Legend

525 Views

1 replies

0 likes

Apple Watch
  • 525 Views
  • 1 replies
  • 0 likes

[iOS][Other] Sharp distortion between songs

I am using a Macbook Air. I generally don't have any problems connecting to my other Bluetooth speakers, but when I connect my computer to my Bluetooth receiver in my home entertainment system between songs I always hear a sharp distortion almost lik...

Visitor

I am using a Macbook Air. I generally don't have any problems connecting to my other Bluetooth speakers, but when I connect my computer to my Bluetooth receiver in my home entertainment system betwee...

289 Views

0 replies

0 likes

iOS
Other
  • 289 Views
  • 0 replies
  • 0 likes