Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27470 Views
  • 13 replies
  • 33 likes
  • 27470 Views
  • 13 replies
  • 33 likes

Songs dont play offline

PlanPremiumCountryGermanyDeviceiPhone 7Operating SystemiOS 14 My Question or IssueMost of my downloaded songs dont play in offline mode. When i disable offline mode, everything is normal. I hope you can help me.

  • Visitor
  •   Plan Premium Country Germany Device iPhone 7 Operating System iOS 14   My Question or Issue Most of my downloaded songs dont play in offline mode. When i disable offline mode, ...
  • Billy-J
  • Spotify Star
  • 409 Views
  • 1 replies
  • 1 likes
  • 409 Views
  • 1 replies
  • 1 likes

Random playlist playing only one song and then former list

iOS latest version on iPhone My Question or IssueFor a couple of weeks now when I want to play randomly à playlist Spotify plays only one song and then move back playing a former playlist. This is really annoying and I don’t want to empty all planned...

  • Newbie
  • iOS latest version on iPhone    My Question or Issue For a couple of weeks now when I want to play randomly à playlist Spotify plays only one song and then move back playing a former pla...
  • Esax256
  • Visitor
  • 2939 Views
  • 3 replies
  • 2 likes
  • 2939 Views
  • 3 replies
  • 2 likes

Filtering in liked songs breaks ability to click a song and play

Spotify app version8.5.75.1149PlanPremiumDeviceiPhone XOperating SystemiOS 14steps to reproduce:1) go to liked songs2) pull for “filter” input3) input something4) click a song that’s available under that filter5) observe that song not playing6) songs...

  • Casual Listener
  • Spotify app version 8.5.75.1149 Plan Premium Device iPhone X Operating System iOS 14 steps to reproduce: 1) go to liked songs 2) pull for “filter” input 3) input something 4) click a so...
  • Spexican924
  • Casual Listener
  • 698 Views
  • 2 replies
  • 1 likes
  • bug
    filter
    iOS
    liked songs
  • 698 Views
  • 2 replies
  • 1 likes

Superuser Contribution No puedo abrir ni descargar la app

Plan/PremiumCountry: Argentina Device(iPhone 6s PlusOperating System(iOS 12.1.4 My Question or Issue No puedo abrir la app, no la veo instalada en mi celular y cuando entro al app store para descargarla no me aparece la opcion de download , me aparec...

  • Casual Listener
  • Plan /Premium Country: Argentina    Device (iPhone 6s Plus Operating System (iOS 12.1.4   My Question or Issue   No puedo abrir la app, no la veo instalada en mi celula...
  • Alex
  • Spotify Legend
  • 1572 Views
  • 5 replies
  • 0 likes
  • 1572 Views
  • 5 replies
  • 0 likes

Superuser Contribution Couldn’t Open Link

Plan: PremiumCountry: USDevice: IPhone 8Operating System: LatestMy Question or Issue:A few days ago, I clicked on my liked songs and it came up with an error message “Couldn’t Open Link”. It only pops up for my liked songs list. However, when I click...

  • Visitor
  • Plan: Premium Country: US Device: IPhone 8 Operating System: Latest My Question or Issue: A few days ago, I clicked on my liked songs and it came up with an error message “Couldn’t Open Lin...
  • Elena
  • Moderator
  • 1463 Views
  • 6 replies
  • 0 likes
  • 1463 Views
  • 6 replies
  • 0 likes

Superuser Contribution followed artists repeatedly disappear

PlanPremiumCountryPortugalDevice(iPad Air 2)Operating System(iOS 13.5.1) My Question or Issuelike quite a few other people here, i have a problem with my library: some followed artists disappear over again after a few hours, others stay, as expected....

  • Casual Listener
  • Plan Premium Country Portugal Device (iPad Air 2) Operating System (iOS 13.5.1)   My Question or Issue like quite a few other people here, i have a problem with my library: some follow...
  • Elena
  • Moderator
  • 560 Views
  • 6 replies
  • 0 likes
  • 560 Views
  • 6 replies
  • 0 likes

Superuser Contribution Collaborative playlist

It doesn't show who added what song in my collaborative playlist on my Iphone. It only shows it on the computer. My spotify is up to date. Thank you for helping.

  • Newbie
  • It doesn't show who added what song in my collaborative playlist on my Iphone. It only shows it on the computer. My spotify is up to date. Thank you for helping.
  • Ivan
  • Spotify Legend
  • 392 Views
  • 2 replies
  • 1 likes
  • 392 Views
  • 2 replies
  • 1 likes

Solved!! I can't get a premium subscription from iOS app

PlanFreeCountryCyprusDeviceiPhone 11 ProOperating SystemiOS 14 My Question or IssueToday I signed up for Spotify through the iOS app. Accidentally closed the subscription offer popup. After that, the application does not respond to any attempts to ac...

  • Casual Listener
  • Plan Free Country Cyprus Device iPhone 11 Pro Operating System iOS 14   My Question or Issue Today I signed up for Spotify through the iOS app. Accidentally closed the subscription off...
  • denisotree
  • Casual Listener
  • 2135 Views
  • 2 replies
  • 1 likes
  • 2135 Views
  • 2 replies
  • 1 likes

Keeps playing same playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) when I tell Alexa to play Spotify instead of picking up where it left off it’s starts playing ‘United states top ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   when I tell Alexa to play Spo...
  • Billy-J
  • Spotify Star
  • 467 Views
  • 3 replies
  • 0 likes
  • 467 Views
  • 3 replies
  • 0 likes

Playlist Auto Play

Im using the app with my iphone.This problem started few days ago.After I play a song in my own playlist, it keeps on playing a strange song that I never heard at the next que.This problem is not only happening when I'm playing my own playlist.It hap...

  • Visitor
  • Im using the app with my iphone. This problem started few days ago. After I play a song in my own playlist, it keeps on playing a strange song that I never heard at the next que. This problem is n...
  • Billy-J
  • Spotify Star
  • 261 Views
  • 1 replies
  • 1 likes
  • 261 Views
  • 1 replies
  • 1 likes

Spotify music player on iwatch

I have an iWatch 5. unfortunately there is no Spotify app to this OS. There is a remote control, but it’s not considered by anyone to be a Spotify music app. So when is this due? Pandora has offline music, so should Spotify.

  • Visitor
  • I have an iWatch 5. unfortunately there is no Spotify app to this OS. There is a remote control, but it’s not considered by anyone to be a Spotify music app. So when is this due?  Pandora has o...
  • Billy-J
  • Spotify Star
  • 281 Views
  • 1 replies
  • 2 likes
  • 281 Views
  • 1 replies
  • 2 likes

Solved!! Spotify won’t play in the background - iOS 14

PlanPremiumCountryUSADeviceiPhone 7+Operating SystemiOS 14My Question or IssueAfter updating to iOS 14, I’m unable to play Spotify to my UE Wonderboom Bluetooth speaker without the Spotify screen being open. If my screen times out or I switch to anot...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 7+ Operating System iOS 14 My Question or Issue After updating to iOS 14, I’m unable to play Spotify to my UE Wonderboom Bluetooth speaker without the ...
  • Billy-J
  • Spotify Star
  • 18374 Views
  • 3 replies
  • 0 likes
  • 18374 Views
  • 3 replies
  • 0 likes

Playing downloaded music cuts off if offline

Plan PremiumFree/PremiumCountry Thailand but am in the UK Device Iphone 6(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a playlist with downloaded music that I pla...

  • Visitor
  • Plan Premium Free/Premium Country Thailand but am in the UK   Device Iphone 6 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,e...
  • Billy-J
  • Spotify Star
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Spotify alternatives

PlanPremiumCountryUSADeviceChromeboxOperating SystemChromeOS My Question or IssueWhat's the best alternative to spotify? I've been a premium subscriber for years but I've had it with the constant dropouts and lack of true randomization in the playlis...

  • Regular
  •   Plan Premium Country USA Device Chromebox Operating System ChromeOS   My Question or Issue What's the best alternative to spotify?  I've been a premium subscriber for year...
  • ledrobster
  • Regular
  • 356 Views
  • 2 replies
  • 0 likes
  • 356 Views
  • 2 replies
  • 0 likes

Autoplay not working anymore

PlanPremium CountryFranceDeviceiPhone XS Operating SystemiOS 13.7 My Question or IssueHello, Since a week or so, when I manually search for a track then play it, the automatic radio based on the song doesn’t launch itself anymore at the end of the tr...

  • Casual Listener
  •   Plan Premium   Country France Device iPhone XS   Operating System iOS 13.7   My Question or Issue Hello,  Since a week or so, when I manually search for a...
  • Edy15
  • Visitor
  • 9632 Views
  • 4 replies
  • 5 likes
  • 9632 Views
  • 4 replies
  • 5 likes

Superuser Contribution Spotify Premium wont play in my VW Up

PlanFree/Premium premiumCountry uk Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi all,I have Spotify premium and the Spotify App on my phone I am able to play Spotify tracks on my phone using a 3g connection bu...

  • Casual Listener
  • Plan Free/Premium premium Country uk   Device  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Hi all, I have Spotify premium and t...
  • Elena
  • Moderator
  • 10103 Views
  • 9 replies
  • 0 likes
  • 10103 Views
  • 9 replies
  • 0 likes

Shuffle only with premium account

PlanPremiumPhoneiPhone Operating Systemios My Question or IssueI recently got a new iPhone 7, and when I downloaded Spotify and logged onto my premium family account, none of my playlists/albums/podcasts I liked were in my library. I was expecting to...

  • Visitor
  • Plan Premium Phone iPhone  Operating System ios   My Question or Issue I recently got a new iPhone 7, and when I downloaded Spotify and logged onto my premium family account, no...
  • Emilia_8
  • Community Legend
  • 399 Views
  • 1 replies
  • 1 likes
  • 399 Views
  • 1 replies
  • 1 likes

Shazam add to Spotify List greyed out

PlanPremiumCountryUSADeviceiPhone SEOperating SystemiOS 12 Why does Shazam have a button to add a song to Spotify List if that option is always greyed out? I have connected my Spotify account to my Shazam.

  • Casual Listener
  •   Plan Premium Country USA Device iPhone SE Operating System iOS 12   Why does Shazam have a button to add a song to Spotify List if that option is always greyed  out? I have...
  • Ob1KenOB
  • Visitor
  • 15378 Views
  • 24 replies
  • 11 likes
  • 15378 Views
  • 24 replies
  • 11 likes

I don’t see the letter

PlanPremiumCountryméxico Device(iPhone 8 plus)Operating System(iOS 14) My Question or IssueI've been checking on my brother's account and he if they appeared to me yesterday. I'd rather avoid the application thinking I'd look like that, but they didn...

  • Casual Listener
  • Plan Premium Country méxico   Device (iPhone 8 plus) Operating System (iOS 14)   My Question or Issue I've been checking on my brother's account and he if they appeared to me yes...
  • Billy-J
  • Spotify Star
  • 729 Views
  • 3 replies
  • 0 likes
  • 729 Views
  • 3 replies
  • 0 likes

Bad music recommendation

I have problem about music recommendations. Once at work I was listening lo-fi music playlist for few hours. And now most of my recommendations is lo-fi. I don’t listening it now. And I was not added any of lo-fi songs to my playlists and favourite t...

  • Visitor
  • I have problem about music recommendations. Once at work I was listening lo-fi music playlist for few hours. And now most of my recommendations is lo-fi. I don’t listening it now. And I was not ...
  • AWildYouth
  • Roadie
  • 951 Views
  • 2 replies
  • 1 likes
  • 951 Views
  • 2 replies
  • 1 likes