Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • parkerfor2
  • Visitor
  • 7133 Views
  • 9 replies
  • 21 likes
  • 7133 Views
  • 9 replies
  • 21 likes

New iPhone Feature: Spotify Lock Screen widget

Now you can open Spotify on your iPhone even faster with the new Lock Screen widget! After you add the new Spotify widget to your Lock Screen, tapping on it will quickly open the Spotify app. So whether you're busy on the go, in the car, or at home, ...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 17193 Views
  • 1 replies
  • 2 likes
  • 17193 Views
  • 1 replies
  • 2 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Camila73
  • Visitor
  • 91783 Views
  • 125 replies
  • 34 likes
  • 91783 Views
  • 125 replies
  • 34 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 21939 Views
  • 8 replies
  • 0 likes
  • 21939 Views
  • 8 replies
  • 0 likes

Songs keep skipping

Plan: Premium FamilyCountry: MexicoDevice iPhone 11 ProMaxOperating System: iOS 13 Since 2 weeks ago, every time my wife plays music the songs skip after some irregular number of seconds, sometimes it’s after 10 seconds, sometimes after 40 seconds, a...

  • Visitor
  • Plan: Premium Family Country: Mexico Device iPhone 11 ProMax Operating System: iOS 13   Since 2 weeks ago, every time my wife plays music the songs skip after some irregular number of ...
  • 233 Views
  • 0 replies
  • 0 likes
  • iOS
    Song skipping
    Trouble with playing
  • 233 Views
  • 0 replies
  • 0 likes

Superuser Contribution I have no queue button

 (sorry not sure why the picture is blurry) PlanFreeCountryUnited States DeviceCurrently:iPhone 11, it was also gone on my iPhone 8Operating SystemiOS 13.5.1(idk if I understood the question sorry) My Question or IssueMy phone is missing the queue bu...

894CB2C6-721B-4715-87EF-16E378372070.png
  • Casual Listener
  •  (sorry not sure why the picture is blurry)   Plan Free Country United States  Device Currently:iPhone 11, it was also gone on my iPhone 8 Operating System iOS 13.5.1(idk if I understoo...
  • derpydonut5
  • Casual Listener
  • 1156 Views
  • 3 replies
  • 0 likes
  • queue
    Queue Button
  • 1156 Views
  • 3 replies
  • 0 likes

Go to Artist Radio > Blank Screen

PlanPremiumCountryUSADeviceiPhone 11 Pro / MacBook ProOperating SystemiOS 13.3.1 / MacOS 10.15.2 My Question or IssueClicking "Go to Artist Radio" does not work on a particular album I am trying to get a radio station for. The screen where the genera...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 11 Pro / MacBook Pro Operating System iOS 13.3.1 / MacOS 10.15.2   My Question or Issue Clicking "Go to Artist Radio" does not work on a particul...
  • awinhayden
  • Casual Listener
  • 850 Views
  • 4 replies
  • 0 likes
  • 850 Views
  • 4 replies
  • 0 likes

iPad Pro Slide Over problem

Hi!I have a problem with Slide Over mode on iPad Pro 11” app. Please take a look at the screenshot. I don’t know where is the bottom, but it seems to be a problem with app code. I think that it has to change because it’s very annoying due to the fact...

  • Visitor
  • Hi! I have a problem with Slide Over mode on iPad Pro 11” app. Please take a look at the screenshot. I don’t know where is the bottom, but it seems to be a problem with app code. I think that it has...
  • paveltsialnou
  • Newbie
  • 792 Views
  • 6 replies
  • 0 likes
  • 792 Views
  • 6 replies
  • 0 likes

Solved!! issue

PlanFree/PremiumCountry UK Deviceiphone 8 plusOperating SystemiOS 13.5.1 My Question or Issue i can not view or open any songs

  • Casual Listener
  • Plan Free/Premium Country  UK     Device iphone 8 plus Operating System iOS 13.5.1   My Question or Issue   i can not view or open any songs   
  • marwa1
  • Casual Listener
  • 461 Views
  • 6 replies
  • 1 likes
  • 461 Views
  • 6 replies
  • 1 likes

Intermittent connectivity issues

Hi I’m a spotify Premium plan user in Singapore. Currently using the iphone 11, iOS 13.5.1. I just got a Samsung earbuds+ recently and noticed that when I use it to listen to music on Spotify, the song keeps cutting off and lags sometimes and then an...

  • Visitor
  • Hi I’m a spotify Premium plan user in Singapore. Currently using the iphone 11, iOS 13.5.1.   I just got a Samsung earbuds+ recently and noticed that when I use it to listen to music on S...
  • Carmel_Beauty
  • Newbie
  • 285 Views
  • 1 replies
  • 1 likes
  • 285 Views
  • 1 replies
  • 1 likes

Solved!! Plays random song not in playlist

PlanFreeCountryUnited StatesDeviceiPhone XR Operating SystemIOS 13.5.1 When ever I play the Hamilton soundtrack, it plays a few songs, the plays random songs that are not in the playlist or related at all.

  • Regular
  •   Plan Free Country United States Device iPhone XR  Operating System IOS 13.5.1     When ever I play the Hamilton soundtrack, it plays a few songs, the plays random son...
  • Billy-J
  • Spotify Star
  • 1014 Views
  • 10 replies
  • 0 likes
  • 1014 Views
  • 10 replies
  • 0 likes

[iOS][Playlists] Ads

I keep getting ads saying if I watch it I get 30 minutes of music without ads. But I never get the full 30 minutes. Please fix

  • Casual Listener
  • I keep getting ads saying if I watch it I get 30 minutes of music without ads. But I never get the full 30 minutes. Please fix 
  • Joel-M
  • Composer
  • 286 Views
  • 1 replies
  • 0 likes
  • iOS
    Playlists
  • 286 Views
  • 1 replies
  • 0 likes

Track

Plan FreeCountryKazakhstan Device Iphone 8 plus Operating System. IOS 13.5.1 I can’t control the music, rewind or click on the next track. I can’t click on the track and play it

  • Regular
  • Plan  Free Country Kazakhstan    Device Iphone 8 plus   Operating System.  IOS  13.5.1   I can’t control the music, rewind or click on the next track...
  • Billy-J
  • Spotify Star
  • 404 Views
  • 8 replies
  • 0 likes
  • 404 Views
  • 8 replies
  • 0 likes

Album cover not showing in the bottom left corner

PlanPremiumCountryGermanyDeviceiPhone 11Operating SystemiOS 13.5.1 When playing songs (which as I noticed are not liked) very often the album cover is not showing up. Also the background color doesn’t change (just black).

  • Casual Listener
  • Plan Premium Country Germany Device iPhone 11 Operating System iOS 13.5.1   When playing songs (which as I noticed are not liked) very often the album cover is not showing up. Also the ...
  • Billy-J
  • Spotify Star
  • 312 Views
  • 3 replies
  • 0 likes
  • 312 Views
  • 3 replies
  • 0 likes

New update

PlanPremiumCountryPLDeviceiPhone 11Operating SystemiOS 13.6 I've recently started using Spotify again on my old account wich I haven't been using for two years. Now I'm back and I paid for Premium.But I'm really confused about updates. I think I have...

  • Visitor
  •   Plan Premium Country PL Device iPhone 11 Operating System iOS 13.6   I've recently started using Spotify again on my old account wich I haven't been using for two years. Now I'm...
  • Billy-J
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Not Loading Playlists after Clicking Multiple Times.

Hello, every time I click on my Profile, the on “See All Playlist”, my playlists will not load and only say “ something went wrong, Reload”.... at least 3-4 days. Maybe since last update. ive tried deleting and reinstalling the app with no success. P...

  • Casual Listener
  • Hello, every time I click on my Profile, the on “See All Playlist”, my playlists will not load and only say “ something went wrong, Reload”.... at least 3-4 days.   Maybe since last update.&nb...
  • 6ucci6an6
  • Casual Listener
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

Why can’t I play an album? I press on it but it doesn’t go to it.

Plan: freeCountry: U.S DeviceiPhone XROperating SystemIOS(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan: free Country: U.S   Device iPhone XR Operating System IOS (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

Show Preview of songs in an album

FreeAmericaiphone se I am unable to select the list of songs in an album, I have been able to in the past and this issue makes the app nearly unusable if you want to create a playlist. I can click on and look at the list of songs in a playlist but it...

  • Casual Listener
  • Free America iphone se   I am unable to  select the list of songs in an album, I have been able to in the past and this issue makes the app nearly unusable if you want to create a playl...
  • 170 Views
  • 0 replies
  • 1 likes
  • 170 Views
  • 0 replies
  • 1 likes

And more

The and more option at the end of the track preview has stoped working, it seems to be locked to the track list, PlanFree/PremiumCountry UKDeviceIPHONE 7Operating System(iOS 13.) My Question or Issue

  • Newbie
  • The and more option at the end of the track preview has stoped working, it seems to be locked to the track list,  Plan Free/Premium Country  UK Device IPHONE 7 Operating System (iOS...
  • Emilia_8
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Album songs not showing up

PlanFreeCountryUKDeviceiPhoneOperating SystemiOS My Question or IssueUsually, when I click on an album / artists overview of songs, more songs pop up and I’m able to scroll through them. That feature is now gone. But, for playlists, I can still do su...

  • Visitor
  • Plan Free Country UK Device iPhone Operating System iOS   My Question or Issue Usually, when I click on an album / artists overview of songs, more songs pop up and I’m able to scro...
  • Emilia_8
  • Community Legend
  • 2693 Views
  • 1 replies
  • 2 likes
  • 2693 Views
  • 1 replies
  • 2 likes

Volume is way too low

PlanPremiumCountryUKDevice(iPhone 6s, All Alexa Devices, Car Stereo)Operating System(iOS latest) My Question or IssueThe volume level has decreased to the point of not being able to listen to music on the tube anymore.Alexa devices have to be on 60/7...

  • Visitor
  • Plan Premium Country UK Device (iPhone 6s, All Alexa Devices, Car Stereo) Operating System (iOS latest)   My Question or Issue The volume level has decreased to the point of not being ...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

How do I register for Spotify premium with a 17 digit card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can’t enrol for Spotify premium because I have a 17 Digit credit card and the sign up only ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can’t...
  • Billy-J
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Can't select a song while playing on another device

PlanPremiumCountryUSA DeviceMacbook Pro 2015, iPhone XR Operating System(iOS 13, MacOS Mojave) Spotify MacOS: 1.1.37.690.g8f3b16fcSpotify iOS: 8.5.66.762 My Question or IssueCan't select a song if music is playing on another device. Playing music on ...

  • Visitor
  • Plan Premium Country USA   Device Macbook Pro 2015, iPhone XR   Operating System (iOS 13, MacOS Mojave)   Spotify MacOS: 1.1.37.690.g8f3b16fc Spotify iOS: 8.5.66.762 &nbsp...
  • user-removed
  • Not applicable
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

iPhone+Spotify+my car always results in fast, skipping

PlanPremiumCountryUSDevice(iPhone XROperating SystemMost recent My Question or IssueWhen my iPhone is attached to my car via Bluetooth, Spotify always has problems. It sounds like fast forward/skipping and it continues even if I delete/reinstall the ...

  • Casual Listener
  • Plan Premium Country US Device (iPhone XR Operating System Most recent    My Question or Issue When my iPhone is attached to my car via Bluetooth, Spotify always has problems. It ...
  • murfmakr
  • Casual Listener
  • 275 Views
  • 2 replies
  • 0 likes
  • 275 Views
  • 2 replies
  • 0 likes