Spotify App Says I don't have premium account

[alec882]

Just activated my subscription and tried login on my iPhone but when I go to play a song it says I don't have  premium account. It works fine on my computer, but not on my iPhone. Anyone know why??

[Taylor]

Hi, and welcome to the community!

Please note it can take some time for a premium subscription to activate across all devices.

1) Try reinstalling Spotify.
2) Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!

Anthony 🙂

[alec882]

Gotcha how long does it usually take for it to carry out on all devices? And how do I know which account I'm in?

[Taylor]

Hi,

The maximum time it should take is an hour or 2.

The account thing basically meant:

If you subscribed using your facebook account; you should be inputting your facebook email address and password into the boxes.

if you subscribed using a Spotify account; you should be inputting a username (not an email) and password into the boxes.

Anthony 🙂

[ErnstnLisa]

I may have the same problem. I have a premium account but it will only allow me to use the radio function. I just want to listen to the playlists I have collected. Any suggestions?

[Peter__]

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@ErnstnLisa wrote:
I may have the same problem. I have a premium account but it will only allow me to use the radio function. I just want to listen to the playlists I have collected. Any suggestions?

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Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post.

Peter

[hk0016]

ME TOO!!! ok this needs a fix bad!

[Peter__]

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@hk0016 wrote:

ME TOO!!! ok this needs a fix bad!

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Try the steps I linked to above, should get you going 😉 

Peter

[cmart2015]

Me Three!

[Peter__]

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@cmart2015 wrote:

Me Three!

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Have you tried the steps in this post? 

Peter