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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 44372 Views
  • 15 replies
  • 36 likes
  • 44372 Views
  • 15 replies
  • 36 likes

Premium not recognized on my iPhone

I have purchased the premium service, the website says I have it etc, but it will not allow me to stream on my phone saying I need premium to do so. Help!

  • Casual Listener
  • I have purchased the premium service, the website says I have it etc, but it will not allow me to stream on my phone saying I need premium to do so. Help!
  • user-removed
  • Not applicable
  • 332 Views
  • 4 replies
  • 0 likes
  • iphone
  • 332 Views
  • 4 replies
  • 0 likes

Spotify premium not activating

I purchased premium today, even got a receipt. But when I attempt to play a track it asks me to upgrade to premium. I've already reinstalled spotify on my phone. Halp!

  • Newbie
  • I purchased premium today, even got a receipt. But when I attempt to play a track it asks me to upgrade to premium. I've already reinstalled spotify on my phone. Halp!
  • Peter__
  • Community Legend
  • 343 Views
  • 4 replies
  • 0 likes
  • 343 Views
  • 4 replies
  • 0 likes

Iphone says I dont have Spotify Premium

I just renewed my subscription for Spotify Premium but my Iphone is still saying "Only Premium users can stream on demand". I have shut down and restarted my Iphone and deleted and re-installed the app. Still no luck. PLEASE HELP!

  • Newbie
  • I just renewed my subscription for Spotify Premium but my Iphone is still saying "Only Premium users can stream on demand". I have shut down and restarted my Iphone and deleted and re-installed the a...
  • Peter__
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Solved!! [Mobile] Cant Change The Order of Songs In Playlist

so i go and add some new songs to a playlist (IOS app) and then i go to place them in an order i would like in my playlist but the edit tool is only giving me the option to delete songs. WHAT'S WRONG???

  • Casual Listener
  • so i go and add some new songs to a playlist (IOS app) and then i go to place them in an order i would like in my playlist but the edit tool is only giving me the option to delete songs.  WHAT...
  • weex
  • Casual Listener
  • 2018 Views
  • 3 replies
  • 2 likes
  • 2018 Views
  • 3 replies
  • 2 likes

Strange playlist appearance

Hi, I've spent last 2h creating new playlists on macbook. when i've opend spotify on iPhone afterwards, the new playlists appeared double or even threetimes. I've deleted the "dublicates". It seems like I deleted all the playlits. Can you help me rec...

  • Newbie
  • Hi, I've spent last 2h creating new playlists on macbook. when i've opend spotify on iPhone afterwards, the new playlists appeared double or even threetimes. I've deleted the "dublicates". It seems l...
  • Liam
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • playlist recovery
  • 340 Views
  • 1 replies
  • 0 likes

Spotify premium upgrade won't work on iPhone 5S

I decided to upgrade to Spotify premium and it won't upgrade on my phone. I have done a clean re-install and everything. Please help!-Patrice

  • Casual Listener
  • I decided to upgrade to Spotify premium and it won't upgrade on my phone. I have done a clean re-install and everything. Please help! -Patrice
  • Pgbonica
  • Casual Listener
  • 413 Views
  • 3 replies
  • 0 likes
  • 413 Views
  • 3 replies
  • 0 likes

Premium upgrade problem

Hi, At first I used my 30-day Premium trial on my iPhone and after the trial I purchased the upgrade to Premium. The receipt of the purchase was sent to my email but I'm still unable to use the premium services. I need help with this problem as soon ...

  • Newbie
  • Hi,   At first I used my 30-day Premium trial on my iPhone and after the trial I purchased the upgrade to Premium. The receipt of the purchase was sent to my email but I'm still unable to us...
  • Peter__
  • Community Legend
  • 264 Views
  • 3 replies
  • 0 likes
  • 264 Views
  • 3 replies
  • 0 likes

iPod and/or iPhone won't appear in Devices

Using a mac with Spotify 0.9.0.128.g3134f863 It won't sync iPod or iPhone 4s via USB nor the iPhone over Wifi. Won't even sync local files with iPod. Oddly the iPod pops up for a split second and then disappears. The iPhone does not appear at all. I ...

  • Casual Listener
  • Using a mac with Spotify 0.9.0.128.g3134f863   It won't sync iPod or iPhone 4s via USB nor the iPhone over Wifi.   Won't even sync local files with iPod.   Oddly the iPod p...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Spotify premium not working on phone

Hey,So I just purchased spotify premium, and it will not register on my phone.As in i cannot stream songs on my iphone 4.Help me please!

  • Newbie
  • Hey, So I just purchased spotify premium, and it will not register on my phone. As in i cannot stream songs on my iphone 4. Help me please!
  • MikeyB
  • Community Legend
  • 1383 Views
  • 4 replies
  • 0 likes
  • 1383 Views
  • 4 replies
  • 0 likes

Premium Activating Problem

Hello everyone, yesterday I purchased for a Premium account in order to have all the songs in my iphone and be able to listen it everywhere. However, in my iphone I am not getting all the songs of my playlists. Everytime I try to synchronize all the ...

  • Casual Listener
  • Hello everyone,   yesterday I purchased for a Premium account in order to have all the songs in my iphone and be able to listen it everywhere. However, in my iphone I am not getting all the ...
  • Peter__
  • Community Legend
  • 249 Views
  • 3 replies
  • 0 likes
  • 249 Views
  • 3 replies
  • 0 likes

No tracks in clone of starred-playlist on iPhone

On the PC I've made a clone named "Starred 1" of the standard starred-playlist which contains the tracks of the original playlist in randomized order (~ 1400 titles, see http://open.spotify.com/user/1116633726/playlist/11A6zVxyFBAciQg2793uE5). Althou...

  • Regular
  • On the PC I've made a clone named "Starred 1" of the standard starred-playlist which contains the tracks of the original playlist in randomized order (~ 1400 titles, see http://open.spotify.com/...
  • TinkaHof
  • Regular
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Sync offline playlist on iPhone does not work.

Hi,Read all the threads regarding this problem and no efforts seem to change anything. The syncing stops at "Syncing 1 of xx" and nothing happens.I have no other songs synced, this is the first time.Appreciate any help...Kalle

  • Newbie
  • Hi, Read all the threads regarding this problem and no efforts seem to change anything. The syncing stops at "Syncing 1 of xx" and nothing happens. I have no other songs synced, this is the f...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

songs skipping

I am wondering why today some of my songs that are set to stream are skipping on my iphone? The ones that are offline work fine.

  • Gig Goer
  • I am wondering why today some of my songs that are set to stream are skipping on my iphone? The ones that are offline work fine.
  • Taylor
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

I have premium iphone says trial???

Ok so I have had Spotify premium for a good 6 months now. I got an iphone but its only 8GB so I figured its no problem and upgraded spotify unlimited to premium so I dont have to store music on my phone I have it all with me anyway. Last couple days ...

  • Casual Listener
  • Ok so I have had Spotify premium for a good 6 months now. I got an iphone but its only 8GB so I figured its no problem and upgraded spotify unlimited to premium so I dont have to store music on my ph...
  • Peter__
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Updating playlists not synced between PC and iPad

Okay, so I created a playlist earlier today to use on my iPad, but I had to copy all of the music onto it so I decided to add the tracks via PC.However, when I added the tracks to the playlist on my PC, the playlist for some reason is not updated whe...

  • Gig Goer
  • Okay, so I created a playlist earlier today to use on my iPad, but I had to copy all of the music onto it so I decided to add the tracks via PC. However, when I added the tracks to the playlist on...
  • JonNgog
  • Gig Goer
  • 886 Views
  • 2 replies
  • 0 likes
  • 886 Views
  • 2 replies
  • 0 likes

music not showing up?

Hi folks - thinking there's an easy fix to this and I'm just to green to figure it out. I have added songs that I own (uploaded to iTunes) to playlists. I can play them on my desktop, but they won't show up offline on my iPhone, though the rest of my...

  • Casual Listener
  • Hi folks - thinking there's an easy fix to this and I'm just to green to figure it out.   I have added songs that I own (uploaded to iTunes) to playlists. I can play them on my desktop, but ...
  • newskag
  • Casual Listener
  • 1693 Views
  • 6 replies
  • 0 likes
  • 1693 Views
  • 6 replies
  • 0 likes

Car stereo (Kia Ceed 2013) loads iPod app on next/prev and kills spotify via USB - works with A2DP

Hey, is there any way to successfully use spotify with a car stereo via USB? It plays fine as long as I don't touch the controls on the steering wheel, but next/previous song kills spotify and starts up the iPod app. It works great with bluetooth, bu...

  • Casual Listener
  • Hey,   is there any way to successfully use spotify with a car stereo via USB? It plays fine as long as I don't touch the controls on the steering wheel, but next/previous song kills spotify a...
  • cjwink
  • Newbie
  • 1905 Views
  • 4 replies
  • 0 likes
  • 1905 Views
  • 4 replies
  • 0 likes

Searching stinks all of a sudden...

Hey guys -- After the last update, I notcied the search function has really suffered. I'm not a great speller, so band names like Calexico often get spelled Colexico or maybe Regina Spektor when it should be Ragina Spektor. These used to return the r...

  • Casual Listener
  • Hey guys --   After the last update, I notcied the search function has really suffered. I'm not a great speller, so band names like Calexico often get spelled Colexico or maybe Regina Spekto...
  • cwintz
  • Casual Listener
  • 567 Views
  • 2 replies
  • 0 likes
  • iOS
    Search
    search results
    Update
  • 567 Views
  • 2 replies
  • 0 likes

Solved!! Files won't sync on iOS

I have an iPhone 4S and have not previously had any problems with the app but in the last week I have started to have serious problems with syncing playlists for offline play. The playlists sync up to a point but then it gets stuck on a particular tr...

  • Casual Listener
  • I have an iPhone 4S and have not previously had any problems with the app but in the last week I have started to have serious problems with syncing playlists for offline play. The playlists sync up t...
  • roblugg
  • Casual Listener
  • 556 Views
  • 4 replies
  • 0 likes
  • 556 Views
  • 4 replies
  • 0 likes

Online data consuption using offline playlists

I want to be online playing offline playlists without downloading music using 3G data. Question: If i listen to offline playlists (music stored in my iphone) while spotify is in online mode, is there any 3G consuption? or the music stored locally is ...

  • Newbie
  • I want to be online playing offline playlists without downloading music using 3G data.   Question: If i listen to offline playlists (music stored in my iphone) while spotify is in online m...
  • Peter__
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes