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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30706 Views

40 replies

9 likes

  • 30706 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95430 Views

115 replies

12 likes

Other
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  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293861 Views

60 replies

15 likes

  • 293861 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123765 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Premium account not working

I have a premium account but its not working my playlist r still there and I've tried logging out and back in and my account status says I am a premium user but it won't let me stream any music

Regular

I have a premium account but its not working my playlist r still there and I've tried logging out and back in and my account status says I am a premium user but it won't let me stream any music

Peter__

Community Legend

1569 Views

12 replies

1 likes

  • 1569 Views
  • 12 replies
  • 1 likes

How do you activate the offline availability of your music

I'm a Premium member, and I've read that we can listen to music even when we're off line. How do you make your music available in the offline modus? I can't seem to find the switch on my Spotify dashboard to do that.

Casual Listener

I'm a Premium member, and I've read that we can listen to music even when we're off line. How do you make your music available in the offline modus? I can't seem to find the switch on my Spotify dash...

Liam

Community Legend

881 Views

3 replies

0 likes

  • 881 Views
  • 3 replies
  • 0 likes

Starred tracks not syncing to ios from mac client

I have been a spotify premium user for over 2 years, just recently my starred tracks (set on make offline) are not syncing between desktop and IOS. Even within the ios app starring songs do not show up. I have tried the add a playlist trick and it he...

Newbie

I have been a spotify premium user for over 2 years, just recently my starred tracks (set on make offline) are not syncing between desktop and IOS. Even within the ios app starring songs do not show ...

464 Views

0 replies

0 likes

  • 464 Views
  • 0 replies
  • 0 likes

Like and unlike on radio disappear after adding a song to the queue (ios)

Love the "add to the queue" on the iOS (which should also be introduced to web player!) giving a little necessary control over the radio. But after adding a song to the queue, the like and unlike buttons disappear from the interface. I can only tap a...

Newbie

Love the "add to the queue" on the iOS (which should also be introduced to web player!) giving a little necessary control over the radio. But after adding a song to the queue, the like and unlike but...

Liam

Community Legend

790 Views

1 replies

0 likes

  • 790 Views
  • 1 replies
  • 0 likes

Ford Fiesta 2012 - USB Connectivity!

I'm having issues using Spotify with my Ford Fiesta.When I connect my Iphone to my car stereo, the console says "No tracks detected on the ipod".I've tried being online with spotify.Being offline with spotify.None of the above works!Is there a way fo...

Regular

I'm having issues using Spotify with my Ford Fiesta. When I connect my Iphone to my car stereo, the console says "No tracks detected on the ipod". I've tried being online with spotify. Being off...

Spangles

Regular

8692 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Playlist stops

My starred tracks are downloaded onto my iPhone and I often listen to this while driving. The playlist often just STOPS when a song finishes and wont play the next one. I can open the phone and press the Next button to get it to the next song (Or the...

Casual Listener

My starred tracks are downloaded onto my iPhone and I often listen to this while driving. The playlist often just STOPS when a song finishes and wont play the next one. I can open the phone and press...

rose1956

Regular

1735 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Spotify crashes while syncing iPod for the first time

I went to sync my iPod nano with Spotify, now Spotify has crashed and my iPod is stuck. **bleep** you.

Casual Listener

I went to sync my iPod nano with Spotify, now Spotify has crashed and my iPod is stuck.  **bleep** you.

sofaking6

Casual Listener

966 Views

3 replies

0 likes

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  • 3 replies
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All my playlists are suddenly with no songs in then..?

Yesterday all the songs on my playlists are no longer available to play..! What has happened? Could it be an error reg. that my creditcard was no longer in use? I have switched bank, and got a new creditcard- I have entered my new details. Presse hel...

Newbie

Yesterday all the songs on my playlists are no longer available to play..! What has happened? Could it be an error reg. that my creditcard was no longer in use? I have switched bank, and got a new cr...

sampletime

Casual Listener

1043 Views

4 replies

0 likes

  • 1043 Views
  • 4 replies
  • 0 likes

Ipod touch, synching with Itunes und use Spotify offline playlists

Hello, maybe beginners question? I have now spotify premium und want to buy an Ipod touch 5g as an device using spotify and listen to my mp3 collection. I want to synch my local mp3 with Itunes, so that I can use them normally with the Ipod program (...

Casual Listener

Hello, maybe beginners question? I have now spotify premium und want to buy an Ipod touch 5g as an device using spotify and listen to my mp3 collection. I want to synch my local mp3 with Itunes, so t...

saugguat

Casual Listener

871 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Pandora station from computer to iPad

Howdy there! Let me start with the fact that I just joined Spotify after hearing that you can go offline mode with the app. I don't have 3G on my iPad and I'm interested in listening to music as I walk in my local recreation center... therefore, come...

Newbie

Howdy there!   Let me start with the fact that I just joined Spotify after hearing that you can go offline mode with the app. I don't have 3G on my iPad and I'm interested in listening to mu...

Peter__

Community Legend

682 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Some songs playing on Desktop but not on iPhone app with Premium

So some of the tracks that play just fine in a playlist on my desktop refuse to play in the mobile app on my iPhone 4S. I have Premium subscription and it all works fine in the main. Just these occasional tracks that don't play, they just sit there w...

Casual Listener

So some of the tracks that play just fine in a playlist on my desktop refuse to play in the mobile app on my iPhone 4S. I have Premium subscription and it all works fine in the main. Just these occas...

rose1956

Regular

3975 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Supported devices

Is there a complete list of supported devices for syncing music? I need to purchase a new device and want to make sure I get the right thing! Thanks

Casual Listener

Is there a complete list of supported devices for syncing music? I need to purchase a new device and want to make sure I get the right thing! Thanks

Adam

Roadie

1361 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! I did not get my 30 day free trial, when opening spotify it says 48 trial is running

I entered a request for a free 30 day premium account today. I submitted payment which showed a charge already without the 30 day trial.When i open spotify it says 48 hour trial is counting down

Newbie

I entered a request for a free 30 day premium account today. I submitted payment which showed a charge already without the 30 day trial. When i open spotify it says 48 hour trial is counting down

Peter__

Community Legend

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes

Offline Playlist only Partially Syncing

So I am a premium user and have about 1600 songs on my starred playlist and about 6 other playlist with anywhere from 20-500 songs on them on my MacBook. When I put these playlist into offline mode on my computer and Iphone 5, the songs begin to sync...

Newbie

So I am a premium user and have about 1600 songs on my starred playlist and about 6 other playlist with anywhere from 20-500 songs on them on my MacBook. When I put these playlist into offline mode o...

Peter__

Community Legend

1946 Views

3 replies

0 likes

  • 1946 Views
  • 3 replies
  • 0 likes

Playlist not updating, but I don't think its a server error.

Okay so I just recently got spotify and whenever I add music to my playlists on my computer, they are not connecting with my phone playlists so my phone is never updated. I have read a lot about "playlist server errors" but my brother has spotify on ...

Newbie

Okay so I just recently got spotify and whenever I add music to my playlists on my computer, they are not connecting with my phone playlists so my phone is never updated. I have read a lot about "p...

Peter__

Community Legend

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

I purchased spotify premium, but it isn't working

i purchasses spotify premium but it isnt working. i have an i phone 3g . shouldnt spotify be able to be accessed from my phone , on the screen now? Please Could you help me

Casual Listener

i purchasses spotify premium but it isnt working. i have an i phone 3g .  shouldnt spotify be able to be accessed from my phone , on the screen now? Please Could you help me

MikeyB

Community Legend

670 Views

1 replies

0 likes

  • 670 Views
  • 1 replies
  • 0 likes

Dont want to share my playlists

Hello!I Dont know if this is possible because I can't find an answer for it but I dont want to share Every playlist that I have. Is there something I can do? I have looked at the settings but couldnt find anything.

Newbie

Hello! I Dont know if this is possible because I can't find an answer for it but I dont want to share Every playlist that I have. Is there something I can do? I have looked at the settings but could...

RJay

Casual Listener

516 Views

2 replies

0 likes

  • 516 Views
  • 2 replies
  • 0 likes

HELP Spotify Mobile Bitrate

After much research, I decided to get spotify premium since it is the best music service.However, I wanted to know if Spotify streams 320kbps quality audio to both desktop AND MOBILE in premium. I heard that 320 kbps is only for desktop and 160kbps i...

Newbie

After much research, I decided to get spotify premium since it is the best music service. However, I wanted to know if Spotify streams 320kbps quality audio to both desktop AND MOBILE in premium. I ...

Joe

Community Legend

10771 Views

11 replies

0 likes

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  • 11 replies
  • 0 likes

local files not syncing to 2nd laptop in the house.

I have 2 laptops on same wifi. One has all my music on it and the other does not. How do I get the local files to be available on my other computer? I notice they are on my iphone because I synced it, but they are not on the other computer.

Casual Listener

I have 2 laptops on same wifi.  One has all my music on it and the other does not.  How do I get the local files to be available on my other computer?   I notice they are on my iph...

Joe

Community Legend

483 Views

2 replies

0 likes

  • 483 Views
  • 2 replies
  • 0 likes

Offline Songs stop syncing

My offline songs simply stop syncing. Everything will be going fine, then suddenly it can't get past a specific song to continue. Please help!

Newbie

My offline songs simply stop syncing.  Everything will be going fine, then suddenly it can't get past a specific song to continue.  Please help!

Adam

Roadie

786 Views

1 replies

0 likes

  • 786 Views
  • 1 replies
  • 0 likes