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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 399057 Views
  • 879 replies
  • 326 likes
  • 399057 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78862 Views
  • 124 replies
  • 32 likes
  • 78862 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18061 Views
  • 8 replies
  • 0 likes
  • 18061 Views
  • 8 replies
  • 0 likes

Playlists won't sync offline on iphone4

Hi, I upgraded to the trial spotify premium on Saturday and instantly tried to sync my playlists to my iphone 4 so I could listen offline. Half of an album synced (with the little green arrows next to the songs) but then it stopped half way through, ...

  • Casual Listener
  • Hi, I upgraded to the trial spotify premium on Saturday and instantly tried to sync my playlists to my iphone 4 so I could listen offline.  Half of an album synced (with the little green arrows ...
  • AmrSay
  • Casual Listener
  • 491 Views
  • 3 replies
  • 0 likes
  • 491 Views
  • 3 replies
  • 0 likes

Titel werden nicht angezeigt auf iPhone

Ich habe folgendes Problem: Habe mir vor Kurzem Spotify Premium zugelegt und habe auch fleissig playlists auf mein handy geladen, sodass ich sie auch offline hören kann. Nun sind die Listen auf meinem iPhone und auf dem PC nicht identisch, da manche ...

  • Newbie
  • Ich habe folgendes Problem: Habe mir vor Kurzem Spotify Premium zugelegt und habe auch fleissig playlists auf mein handy geladen, sodass ich sie auch offline hören kann. Nun sind die Listen auf m...
  • 565 Views
  • 0 replies
  • 0 likes
  • 565 Views
  • 0 replies
  • 0 likes

Solved!! iPhone 4S iOS6 search

I cannot search for anything using the iPhone app. I also cannot use the spotify radio function. All I see is the search failed. I have deleted the iPhone app and reinstalled and it is still not working. Does anyone have any ideas on this please?

  • Casual Listener
  • I cannot search for anything using the iPhone app. I also cannot use the spotify radio function. All I see is the search failed. I have deleted the iPhone app and reinstalled and it is still not work...
  • Shambles86
  • Casual Listener
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

There's something wrong with the lock screen of Ipod touch while using Spotify...

Hi, I'm using version 0.5.9.10 of Spotify on my Ipod, and when I lock the screen while I'm listening to music, after two or three tracks it doesn't show the latest song that's being played. It also resets randomly, please can you guys help?

  • Newbie
  • Hi, I'm using version 0.5.9.10 of Spotify on my Ipod, and when I lock the screen while I'm listening to music, after two or three tracks it doesn't show the latest song that's being played. It also r...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Radio tab is empty way too often

I only use Spotify application on iPhone 4s with iOS6 and the only feature I care about is the Radio created from my Starred playlist (about 20 songs in there). Unfortunately very often (and seems randomly) when I start the application and switch to ...

  • Newbie
  • I only use Spotify application on iPhone 4s with iOS6 and the only feature I care about is the Radio created from my Starred playlist (about 20 songs in there). Unfortunately very often (and seems ra...
  • Liam
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! 404 error on IE & iPhone app

Hi, I have just tried logging into my Spotify account via my Facebook account and I keep getting a 404 error. Please can you advise? Thanks, Mark

  • Newbie
  • Hi,   I have just tried logging into my Spotify account via my Facebook account and I keep getting a 404 error.   Please can you advise?   Thanks,   Mark
  • Peter__
  • Community Legend
  • 10414 Views
  • 1 replies
  • 1 likes
  • 10414 Views
  • 1 replies
  • 1 likes

Help! Something problem with 30 day trial!

Hi! I just wanted to try spotify and I clicked the 30 day trial. It said it will be activated on 2012-11-21 and I needed to pay 0.00. After this I accidentally clicked on 9.99 a month. Suddenly it changed to 9,99 and will be pad on 2012-11-21. So did...

  • Newbie
  • Hi! I just wanted to try spotify and I clicked the 30 day trial. It said it will be activated on 2012-11-21 and I needed to pay 0.00.  After this I accidentally clicked on 9.99 a month. Sudd...
  • Sam
  • Spotify
  • 249 Views
  • 5 replies
  • 0 likes
  • 249 Views
  • 5 replies
  • 0 likes

Premium through telia

Hey, I got premium from telia and followed the instructions but now I get the error message saying: "Spotify premium is required for on-demand online streaming..." When I log on here it says I´m using spotify free.. Help please!

  • Casual Listener
  • Hey, I got premium from telia and followed the instructions but now I get the error message saying: "Spotify premium is required for on-demand online streaming..." When I log on here it says I´m usin...
  • nisse_burr
  • Casual Listener
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

Solved!! Please, help my

Hello. error: I deleted a list - my iphone --- The name list is deleted: "all delicatessen"You can help. Thank you!

  • Casual Listener
  • Hello. error: I deleted a list - my iphone --- The name list is deleted: "all delicatessen" You can help. Thank you! <email address removed>
  • Richard
  • Roadie
  • 336 Views
  • 2 replies
  • 0 likes
  • 336 Views
  • 2 replies
  • 0 likes

Is there a way to get an album list with covers on the Ipad?

I have lots of playlists with only albums in them, and I would like to display them as a list grouped by album, with album covers. Like you get when pressing ctrl-g / cmd-g in the desktop version. Is this possible in the current Ipad app?

  • Roadie
  • I have lots of playlists with only albums in them, and I would like to display them as a list grouped by album, with album covers. Like you get when pressing ctrl-g / cmd-g in the desktop version. Is...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Bug: Push-settings in spanish?

Hi! Why do I get the push-settings in another language? On my iPad i get english as in the rest of my OS, but not on my iPhone.I never changed language on my OS what I can remember. It was like this on iOS 5 and now on iOS 6.Have been like this since...

  • Casual Listener
  • Hi!   Why do I get the push-settings in another language? On my iPad i get english as in the rest of my OS, but not on my iPhone. I never changed language on my OS what I can remember. It w...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

borrado accidental de lista en iphone

Hola. Accidentalmente he borrado una lista -- des de el iphone --- que ma costado muchos meses hacer. la lista borrada se llama "all delicatessen" Puedes ayudarme. Gracias ! sclofent@gmail.com

  • Casual Listener
  • Hola.  Accidentalmente he borrado una lista  --  des de el iphone --- que ma costado muchos meses hacer. la lista borrada se llama "all delicatessen" Puedes ayudarme.  Gracias !...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Premium on iPhone

I just activated premium service however it doesn't seem to actually take effect on my iPhone. I logged out and back in and I've tried to force kill the app and reload, no go. Any idea?

  • Newbie
  • I just activated premium service however it doesn't seem to actually take effect on my iPhone. I logged out and back in and I've tried to force kill the app and reload, no go. Any idea?
  • user-removed
  • Not applicable
  • 160 Views
  • 2 replies
  • 0 likes
  • 160 Views
  • 2 replies
  • 0 likes

Suspected corrupted playlist data

Hello, i currently have an issue on my iOS spotify. I see there an old playlist that I cannot delete. when I try to delete it the app simply crash! having a looAmon the forum I sunder stood that it should be a problem of corrupted data! It's really a...

  • Casual Listener
  • Hello,   i currently have an issue on my iOS spotify. I see there an old playlist that I cannot delete. when I try to delete it the app simply crash!  having a looAmon the forum I sun...
  • catalandavid
  • Casual Listener
  • 205 Views
  • 2 replies
  • 0 likes
  • 205 Views
  • 2 replies
  • 0 likes

Sound not streaming on iPhone 4S with iOS 6.0.1

Tested hardware and others apps are playng sound fine. Spotify time bar shows the song is streaming but there is no sound coming out. I have hard reset and also clean installed. I don't use facebook to login. I was using spotiy on my computer earlier...

  • Casual Listener
  • Tested hardware and others apps are playng sound fine. Spotify time bar shows the song is streaming but there is no sound coming out. I have hard reset and also clean installed. I don't use facebook ...
  • Macers
  • Newbie
  • 639 Views
  • 2 replies
  • 0 likes
  • 639 Views
  • 2 replies
  • 0 likes

iPhone app takes minutes to start up then sometimes crashes

Just updated app today in the hope it might become more reliable but now it's worse. I have iOS 5 on iPhone 4 When Spotify starts, it shows an old collection of playlists and won't respond for minutes. Then if I'm lucky it shows my real current list ...

  • Casual Listener
  • Just updated app today in the hope it might become more reliable but now it's worse. I have iOS 5 on iPhone 4   When Spotify starts, it shows an old collection of playlists and won't respo...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

why can I use my spotify acct on my ipad but not my computer?

I have it installed on my ipad, but I can't load it on my computer, as it says I already have an account. Yes, I know that Spotify, that's why I want to log in from my computer. Anyone know what I'm doing wrong?

  • Newbie
  • I have it installed on my ipad, but I can't load it on my computer, as it says I already have an account.  Yes, I know that Spotify, that's why I want to log in from my computer.  Anyone kn...
  • Peter__
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Sync is not working anymore

After latest two updates the SYNC is no longer working between iOS-devices. And when the content is different on devices and macOS the app is crashing when launche. Spotify, we can not pay for this **bleep**.

  • Regular
  • After latest two updates the SYNC is no longer working between iOS-devices. And when the content is different on devices and macOS the app is crashing when launche. Spotify, we can not pay for this *...
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

Quick Play Feature doesn't work on iPhone

Perhaps there is some workaround for this that I haven't found yet, but as it seems right now this is a pretty annoying bug. Right now, when I lock my iPhone 4, then double tap the home button, the media player controls comes up. If spotify wasn't in...

  • Casual Listener
  • Perhaps there is some workaround for this that I haven't found yet, but as it seems right now this is a pretty annoying bug.  Right now, when I lock my iPhone 4, then double tap the home button,...
  • Mr_Moe
  • Regular
  • 2268 Views
  • 5 replies
  • 0 likes
  • 2268 Views
  • 5 replies
  • 0 likes