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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35665 Views
  • 15 replies
  • 36 likes
  • 35665 Views
  • 15 replies
  • 36 likes

getting started

I am a new member.I have had the free trial and now completed the Spotift premium and been given a user name.I have even reinstalled on my Ipad but it is still showing the Premium Required Warning.How can I have this removed?

  • Newbie
  • I am a new member.I have had the free trial and now completed the Spotift premium and been given a user name. I have even reinstalled on my Ipad but it is still showing the Premium Required Warning....
  • user-removed
  • Not applicable
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

New Logo

If you guys are updating the desktop app with the new logo.... you should definitely update the mobile app icon logo... Its getting way too old and that should deserve a refresh too -Chase

  • Roadie
  • If you guys are updating the desktop app with the new logo.... you should definitely update the mobile app icon logo... Its getting way too old and that should deserve a refresh too 🙂    ...
  • 423 Views
  • 0 replies
  • 0 likes
  • 423 Views
  • 0 replies
  • 0 likes

spotify stops playing after about 1 hour on ipod touch

I have spotify premium and use an ipod touch. I mainly use it in a dock in my daughter's bedroom to play nursery rhymes. I noticed that the playlist, which was set to repeat, was spontaneously stopping after about one hour. Thinking that this could h...

  • Newbie
  • I have spotify premium and use an ipod touch. I mainly use it in a dock in my daughter's bedroom to play nursery rhymes. I noticed that the playlist, which was set to repeat, was spontaneously stoppi...
  • HikariKaoriko
  • Casual Listener
  • 892 Views
  • 1 replies
  • 0 likes
  • 892 Views
  • 1 replies
  • 0 likes

No se sincronizan mis amigos de Facebook con spotify

Hola Comunidad! He empezado a utilizar Spotify y directamente entré con mis datos de Facebook. ahora estoy en el primer mes de prueba y no se me cargan mis amigos de Facebook. Voy a seguir y me dice que no hay mas personas para mostrar, pero es que n...

  • Newbie
  • Hola Comunidad!   He empezado a utilizar Spotify y directamente entré con mis datos de Facebook. ahora estoy en el primer mes de prueba y no se me cargan mis amigos de Facebook. Voy a seguir y...
  • 636 Views
  • 0 replies
  • 3 likes
  • 636 Views
  • 0 replies
  • 3 likes

Saying I need spotify premium to play song

I am a paying customer and the app says I need to be a premium member to play songs. This is outrageous. I am paying my hard earned money to be denied the service I am paying for. Very disappointing

  • Casual Listener
  • I am a paying customer and the app says I need to be a premium member to play songs. This is outrageous. I am paying my hard earned money to be denied the service I am paying for. Very disappointing
  • Vinny900036
  • Casual Listener
  • 860 Views
  • 4 replies
  • 0 likes
  • 860 Views
  • 4 replies
  • 0 likes

Solved!! Premium not working on my account

Hi what do I do to get my account started as a premium user after I logged in it keeps telling me only premium user can stream

  • Casual Listener
  • Hi what do I do to get my account started as a premium user after I logged in it keeps telling me only premium user can stream
  • Liam
  • Community Legend
  • 567 Views
  • 6 replies
  • 0 likes
  • 567 Views
  • 6 replies
  • 0 likes

Won't Sync new song to My ipod Classic. Please help.

I have followed all the instructions and it still won't syn the new songs to my ipod. Please help. Plus when i do just the stars on just new songs it wipes out all the previous songs and then doens't even add the new sogs. WHY???????

  • Casual Listener
  • I have followed all the instructions and it still won't syn the new songs to my ipod. Please help. Plus when i do just the stars on just new songs it wipes out all the previous songs and then doens't...
  • Liam
  • Community Legend
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Have to rest offline playlists

Why do I have to reset my available offline playlists every time I open Spotify on my iPhone 5?

  • Casual Listener
  • Why do I have to reset my available offline playlists every time I open Spotify on my iPhone 5?
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Playlists do not work on iphone

When I go to my playlists it says I am not a premium user, but I can access them on my laptop. How can I fix this?

  • Regular
  • When I go to my playlists it says I am not a premium user, but I can access them on my laptop.    How can I fix this?
  • Peter__
  • Community Legend
  • 560 Views
  • 9 replies
  • 0 likes
  • 560 Views
  • 9 replies
  • 0 likes

iPad app - Queue songs and artist/album info disappear (see screenshot)

Hi guys, This is something is happening a lot lately... let me try and explain cause is a bit complicated.... I like to flick through "related artists" and adding random songs to the queue while i keep discovering new "related artists" and so on but ...

  • Casual Listener
  • Hi guys,   This is something is happening a lot lately... let me try and explain cause is a bit complicated....   I like to flick through "related artists" and adding random songs to th...
  • kasek
  • Casual Listener
  • 612 Views
  • 3 replies
  • 0 likes
  • 612 Views
  • 3 replies
  • 0 likes

Spotify on multiple devices

I have spotify premium but I can only access spotify on one iPhone. I have logged into my account on the other devices but it says I don't own spotify premium.

  • Newbie
  • I have spotify premium but I can only access spotify on one iPhone. I have logged into my account on the other devices but it says I don't own spotify premium.
  • Taylor
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Gapless and cross fade playback of local tracks

When can we hope to see the IOS app handle playback of local tracks correctly. The question was raised the first time a long time ago and it still doesn't work - gapless and cross fade only work on streamed music

  • Regular
  • When can we hope to see the IOS app handle playback of local tracks correctly. The question was raised the first time a long time ago and it still doesn't work - gapless and cross fade only work on s...
  • Hornborg
  • Regular
  • 802 Views
  • 6 replies
  • 0 likes
  • 802 Views
  • 6 replies
  • 0 likes

Spotify won't recognize my i-pod nano 7th generation

Hi,I recently subscribed to spotify premium in the hope that I would be able to use my i-Pod nano 7th generation. When I plug it spotify does not recognize it. Is there anything I can do about that?

  • Newbie
  • Hi, I recently subscribed to spotify premium in the hope that I would be able to use my i-Pod nano 7th generation. When I plug it spotify does not recognize it. Is there anything I can do about that?
  • johnmac11
  • Regular
  • 1693 Views
  • 4 replies
  • 0 likes
  • 1693 Views
  • 4 replies
  • 0 likes

My Ipod Classic isn't syncing the new music.

I have followedal the instructions but still it won't add the new songs to my device please help in thsstiuation. No I have not met the 3,333 song limit not even close. Thank you for your help in this matter.

  • Casual Listener
  • I have followedal the instructions but still it won't add the new songs to my device please help in thsstiuation. No I have not met the 3,333 song limit not even close. Thank you for your help in thi...
  • Peter__
  • Community Legend
  • 799 Views
  • 1 replies
  • 0 likes
  • 799 Views
  • 1 replies
  • 0 likes

iPad never stops syncing...

My iPad has recently started syncing ALL the time. (The sync icon shows activity whenever the app is open no matter how long it is open.). I don't see a specific playlist or song that is stuck downloading. What is this? How do I resolve it? Thanks!

  • Newbie
  • My iPad has recently started syncing ALL the time. (The sync icon shows activity whenever the app is open no matter how long it is open.). I don't see a specific playlist or song that is stuck downlo...
  • 434 Views
  • 0 replies
  • 0 likes
  • problems
  • 434 Views
  • 0 replies
  • 0 likes

Premium not working

I subscribed to spotify premium, the payment went through. I went and logged in to my iPhone app and it says I still need a premium subscription. Can anyone help on this. I double checked all y information and everything

  • Newbie
  • I subscribed to spotify premium, the payment went through. I went and logged in to my iPhone app and it says I still need a premium subscription. Can anyone help on this. I double checked all y infor...
  • Adam
  • Roadie
  • 711 Views
  • 7 replies
  • 0 likes
  • 711 Views
  • 7 replies
  • 0 likes

Spotify not working on my iPhone

This morning my spotify is not working my playlists are and I can't play any music it keeps on saying you need spotify premium which I have why as this happened all of a sudden

  • Newbie
  • This morning my spotify is not working my playlists are and I can't play any music it keeps on saying you need spotify premium which I have why as this happened all of a sudden
  • Adam
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Music Will Not Play At The Gym On Iphone 5

I cannot access any songs when at the gym, it comes up with 'this song only available online' or a red dot with a white mark comes up on all songs, someone suggested making sure the Spotify icon was opened on the home computer - I did that and it wor...

  • Casual Listener
  • I cannot access any songs when at the gym, it comes up with 'this song only available online' or a red dot with a white mark comes up on all songs, someone suggested making sure the Spotify icon was ...
  • Taylor
  • Community Legend
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

Can't log into Spotify on iPad & iPhone 4S

I have two Spotify accounts, a regular one under my name, and a premium one that my dad got for me (that he registered under his name).I've been using Spotify premium on both my iPad and iPhone for several months now, and it's worked perfectly, but a...

  • Newbie
  • I have two Spotify accounts, a regular one under my name, and a premium one that my dad got for me (that he registered under his name). I've been using Spotify premium on both my iPad and iPhone for...
  • 501 Views
  • 0 replies
  • 0 likes
  • 501 Views
  • 0 replies
  • 0 likes

Syncing iPod to Spotify help needed!

I have an iPod nano, 3 gen. Does this mean I can only download local files? I've followed all the steps in order to sync Spotify playlists to my ipod. But everytime I go to put a playlist onto my iPod, all it shows is a little orange circle with a da...

  • Newbie
  • I have an iPod nano, 3 gen. Does this mean I can only download local files? I've followed all the steps in order to sync Spotify playlists to my ipod. But everytime I go to put a playlist onto my iPo...
  • johnmac11
  • Regular
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes