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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

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iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Iamtable

Visitor

279764 Views

58 replies

14 likes

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Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

-Karma-

Roadie

178919 Views

510 replies

110 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

119045 Views

19 replies

38 likes

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Local files won't sync to my iPhone 5 with a PC

I have local files synced to my phone. If I click the music app, they're there. Spotify keeps saying that if I own the song (which I do) I can sync it from my computer. I don't know what to do, and Spotify help isn't helping. Thanks

Regular

I have local files synced to my phone. If I click the music app, they're there. Spotify keeps saying that if I own the song (which I do) I can sync it from my computer. I don't know what to do, and S...

Peter__

Community Legend

1251 Views

3 replies

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Itunes app and Spotify

Hi, Do I am allowed to sync my app with itunes if my ipod is already sync with spotify? I read that I can sync picture and podcast but nothing about apps (games and everything like that). Thank's a lot Bye

Casual Listener

Hi, Do I am allowed to sync my app with itunes if my ipod is already sync with spotify? I read that I can sync picture and podcast but nothing about apps (games and everything like that).   ...

Taylor

Community Legend

763 Views

3 replies

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Discovery tab: what happened to the Top 100?

I got the new Discovery tab today. So far I am not a fan for the same reason a lot of people aren't: I miss seeing weekly additions, I don't like the inability to delete a Discovery suggestion, etc. But my biggest is that I miss being able to quickly...

Newbie

I got the new Discovery tab today. So far I am not a fan for the same reason a lot of people aren't: I miss seeing weekly additions, I don't like  the inability to delete a Discovery suggestion,...

Jiveswell

Newbie

930 Views

2 replies

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Problems with syncing music to iphone

Hi, I am having trouble with syncing my hole playlist to my iphone. I got a premium account and want to listen to my spotify music in the car as offline files. I got a playlist with 629 songs, sadly enough I can only download 553 songs to my Iphone, ...

Casual Listener

Hi,   I am having trouble with syncing my hole playlist to my iphone. I got a premium account and want to listen to my spotify music in the car as offline files.   I got a playlis...

Dirkjuhh91

Casual Listener

915 Views

2 replies

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why spotify syncing so low on my iphone?

I have iphone 5 with spotify , and I'm syncing the playlists to work on offline mode and it take so long..that's becuase i'm syncing on extreme quality?I'm syncing over wifi

Gig Goer

I have iphone 5 with spotify , and I'm syncing the playlists to work on offline mode and it take so long.. that's becuase i'm syncing on extreme quality? I'm syncing over wifi

sabag123

Gig Goer

1273 Views

13 replies

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HELP PLEASE

I've had spotify for almost three month now as a premium user and it still says I have to be a premium user to listen to albums and sends me to radio! Please help or I will cancel subscription

Regular

I've had spotify for almost three month now as a premium user and it still says I have to be a premium user to listen to albums and sends me to radio! Please help or I will cancel subscription

Peter__

Community Legend

546 Views

4 replies

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Album art cropped on iPhone 4s

Guess the app is now designed for the iPhone 5 and its bigger screen but it would be nice for the album art to fit correctly without crop on the iPhone 4s. It cropps off both sides currently. Edit: Realised i had some album art outside of the usual f...

Newbie

Guess the app is now designed for the iPhone 5 and its bigger screen but it would be nice for the album art to fit correctly without crop on the iPhone 4s. It cropps off both sides currently.  ...

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Top Tracks Gone?

What happened to the top tracks? It looks like it was replaced with Discover, but why not just create a new tab?

Newbie

What happened to the top tracks? It looks like it was replaced with Discover, but why not just create a new tab? 

Taylor

Community Legend

462 Views

1 replies

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Solved!! Dump the Spotify iOS app today.

The Tunigo iOS app is everything the Spotify app should (have) been. You can log on to Tunigo with your Spotify credentials and have access to everything the original Spotify iOS app has and more. Clear cache is just one. See for yourself.

Casual Listener

The Tunigo iOS app is everything the Spotify app should (have) been.  You can log on to Tunigo with your Spotify credentials and have access to everything the original Spotify iOS app has and mo...

immts007

Gig Goer

888 Views

2 replies

1 likes

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Song pauses after a minute of play.

I'm fairly new at this, but all of a sudden my playlists stops playing after a minute into a song. If anybody has any ideas. I have an iPhone 4S and also the premium package.

Casual Listener

I'm fairly new at this, but all of a sudden my playlists stops playing after a minute into a song. If anybody has any ideas. I have an iPhone 4S and also the premium package.

Philma

Casual Listener

648 Views

2 replies

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Cannot update spotify for my iOS.5

I followed the instructions on the 'On which platform can I use Spotify' help guide question, based on a notification that Spotify would no longer be available on my platform in the coming months. I deleted Spotify from my computer and re-downloaded ...

Casual Listener

I followed the instructions on the 'On which platform can I use Spotify' help guide question, based on a notification that Spotify would no longer be available on my platform in the coming months. I ...

Peter__

Community Legend

862 Views

5 replies

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iPad Searching Playlists

So recently when searching on the ipad I no longer received multiple options under the playlists section. Now I know that I did before, that was what I mainly was using the app for, I would search random keywords and browse the playlists, now I'm luc...

Newbie

So recently when searching on the ipad I no longer received multiple options under the playlists section.   Now I know that I did before, that was what I mainly was using the app for, I would ...

user-removed

Not applicable

764 Views

2 replies

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iPad says I'm not premium member

When I login to my iPad it says trial is up. I'm a premium member. I have my playlist and premium options on my desktop and iPhone,, but my iPad wont let me use my account..

Casual Listener

When I login to my iPad it says trial is up. I'm a premium member. I have my playlist and premium options on my desktop and iPhone,, but my iPad wont let me use my account..

Peter__

Community Legend

1399 Views

5 replies

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Premium Account but not working on iPhone

Hi,I signed up for spotify premium a few days ago and so I'm still in the free 30 day trial. It was all working fine on the iPhone spotify app until this morning. Every time I try to play a song it says I need to be a premium user, I've checked my ac...

Newbie

Hi, I signed up for spotify premium a few days ago and so I'm still in the free 30 day trial. It was all working fine on the iPhone spotify app until this morning. Every time I try to play a song it...

Peter__

Community Legend

341 Views

1 replies

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Song pauses after a minute play!

I have been having a difficult time playing my playlist on my iPhone 4S for a day now but I have the premium service. The songs always stops playing after about a minute of play. I have reinstalled spotify but it is doing the same thing.

Casual Listener

I have been having a difficult time playing my playlist on my iPhone 4S for a day now but I have the premium service. The songs always stops playing after about a minute of play. I have reinstalled s...

Philma

Casual Listener

706 Views

2 replies

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Solved!! iPhone won't recognize Premium subscription

I have deleted and reinstalled app several times. I have deleted Facebook app. I have cleared all history in my Safari. I have turned off phone several times. I have verified that payment went through. I still can't access my playlists and my account...

Casual Listener

I have deleted and reinstalled app several times. I have deleted Facebook app. I have cleared all history in my Safari. I have turned off phone several times. I have verified that payment went throug...

Powslayer562

Casual Listener

1215 Views

6 replies

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Unable to send to others

I am unable to send tracks to my friends. I'm using iPhone 5 with version 0.6.4.2. The intended receiver simply sees nothing in their inbox. I was able to receive a track from one of the same people, however. Any ideas or help? Thanks!

Newbie

I am unable to send tracks to my friends. I'm using iPhone 5 with version 0.6.4.2. The intended receiver simply sees nothing in their inbox.   I was able to receive a track from one of the s...

360 Views

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Downloading music vs. Offline Music - and how do you even use Spotify Premium?

Hello - I am looking for information on creating offline lists for Premium use, or what the Premium package even includes. Yes, it's a nice website with lots of giant pictures. But it is severly lacking in straight forward information. I have to scou...

Regular

Hello - I am looking for information on creating offline lists for Premium use, or what the Premium package even includes.   Yes, it's a nice website with lots of giant pictures. But it is sev...

pbubblegum

Regular

638 Views

2 replies

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Local files don't sync if Spotify version unavailable

Ok so here is the problem: 1. Have a track in a playlist that is either no longer available on Spotify or in your region.2. Add that track as a local file and see that the PC spotify client plays the file instead of telling you the track is unavailab...

Roadie

Ok so here is the problem:   1. Have a track in a playlist that is either no longer available on Spotify or in your region. 2. Add that track as a local file and see that the PC spotify ...

351 Views

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Crutchfield is saying their receivers don't support Spotify over Bluetooth. Tell me it isn't so.

Crutchfield just told me that Spotify doesn't work over Bluetooth with the receivers they carry. I have a feeling they are wrong or aren't telling the whole story (i.e. can't guarantee it will work and don't want to deal with returns). I have an iPho...

Casual Listener

Crutchfield just told me that Spotify doesn't work over Bluetooth with the receivers they carry.  I have a feeling they are wrong or aren't telling the whole story (i.e. can't guarantee it will ...

409 Views

0 replies

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