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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30700 Views

40 replies

9 likes

  • 30700 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95425 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293853 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123759 Views

19 replies

38 likes

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Can't synch iTunes song that I purchased

I puchased a song from iTunes and added it to a Spotify playlist; I have the Premium account. Am following the directions to get the iTunes song to synch with my iPhone 4S but it will not synch in the offline mode. Please help.

Newbie

I puchased a song from iTunes and added it to a Spotify playlist; I have the Premium account. Am following the directions to get the iTunes song to synch with my iPhone 4S but it will not synch in th...

Taylor

Community Legend

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Spotify won't work on my iPhone.

Just made a premium account on my iPhone, downloaded the app, but nothing will play/work. It keeps telling me to download premium?

Casual Listener

Just made a premium account on my iPhone, downloaded the app, but nothing will play/work. It keeps telling me to download premium?

aliceashton1

Casual Listener

2571 Views

8 replies

0 likes

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  • 8 replies
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Premium account not working

I have the exact same problem. I have uninstalled my app and redownladed the app. Still the same problem. I have through all of my setting made changes, went back un did the changes . Still wont work. Anything I have tried will not fix the problem......

Casual Listener

I have the exact same problem. I have uninstalled my app and redownladed the app. Still the same problem. I have through all of my setting made changes, went back un did the changes . Still wont work...

Peter__

Community Legend

575 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Premium account not working on Iphone 5 - clean install allready tried

Premium working on desktop with no issues, but isnt on my iPhone 5. Clean install allready tried several times as well a loggin in and out.. Regards Anders

Newbie

Premium working on desktop with no issues, but isnt on my iPhone 5. Clean install allready tried several times as well a loggin in and out..   Regards Anders

Peter__

Community Legend

579 Views

3 replies

0 likes

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  • 3 replies
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iPod nano 7th g

Will there be a solution to the problem syncing the iPod nano 7g with Spotify? Is it a software or hardware issue?

Newbie

Will there be a solution to the problem syncing the iPod nano 7g with Spotify? Is it a software or hardware issue?

Sam

Spotify

1569 Views

8 replies

0 likes

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spotify for IPAD no working

Got home last night and my Spotify on my iPad is not playing. I can see all my playlists and playlists that I loaded to my iPad will only play 1/2 of the song and then stops. Somebody help!!!!!!

Newbie

Got home last night and my Spotify on my iPad is not playing.  I can see all my playlists and playlists that I loaded to my iPad will only play 1/2 of the song and then stops.   ...

smelico

Community Legend

446 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify Premium not recognized on my iPhone 5 --- PLEASE HELP

My Spotify app on my iPhone 5 doesn't recognize my premium account. Which is basically why I bought it. Help fix this please!!! Csaey

Newbie

My Spotify app on my iPhone 5 doesn't recognize my premium account.  Which is basically why I bought it.  Help fix this please!!!   Csaey

Peter__

Community Legend

468 Views

1 replies

0 likes

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  • 1 replies
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Solved!! sure this has been answered, but I need help!

So I have a premium unlimited account, and my iphone 4s keeps telling me that I can only listen to tracks on premium and refers me to the radio. I have uninstalled and reinstalled the app about 6 times. I've logged off and on. I've restarted my phone...

Casual Listener

So I have a premium unlimited account, and my iphone 4s keeps telling me that I can only listen to tracks on premium and refers me to the radio. I have uninstalled and reinstalled the app about 6 tim...

Liam

Community Legend

846 Views

3 replies

0 likes

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desktop playlists don't sync to iphone

I'm a premium member. Recently, tracks in my iPhone playlists have stopped synging. The playlist shows up on the phone, but it shows as "0 tracks". So far I've tried: Reinstalling the desktop client (I'm running version: http://drod.io/image/2r272W3G...

Casual Listener

I'm a premium member.   Recently, tracks in my iPhone playlists have stopped synging.   The playlist shows up on the phone, but it shows as "0 tracks".   So far I've tried:...

Peter__

Community Legend

1346 Views

6 replies

0 likes

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  • 6 replies
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Offline Mode not working.

I just upgraded to Spotify Premium, but the desktop client will not let me enable offline mode for any of my playlists. It just keeps telling me that offline mode is an exclusive spotify premium feature, despite the fact that all the sources that I c...

Casual Listener

I just upgraded to Spotify Premium, but the desktop client will not let me enable offline mode for any of my playlists. It just keeps telling me that offline mode is an exclusive spotify premium feat...

Joe

Community Legend

6796 Views

13 replies

0 likes

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Cant View Friends on Iphone5

I have premium account and for some reason on my Iphone5 , my friends list doesnt populate. It has no one in there. Is there a way to fix this ?

Newbie

I have premium account and for some reason on my Iphone5 , my friends list doesnt populate. It has no one in there.  Is there a way to fix this ? 

dunkelbunter

Newbie

560 Views

3 replies

0 likes

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  • 3 replies
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iOS locking into 2G

Hey folks, It seems that every time I'm streaming Spotify, if I happen to reach some area with lower signal strength, the phone (iPhone 4S) will lock into 2G mode, and of course streaming won't happen. I have to manually go in, activate airplane mode...

Newbie

Hey folks,   It seems that every time I'm streaming Spotify, if I happen to reach some area with lower signal strength, the phone (iPhone 4S) will lock into 2G mode, and of course streaming ...

344 Views

0 replies

0 likes

  • 344 Views
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Premium account stopped working

I've had the premium spotify account for over a year and its always works great. All of a sudden it started not letting me stream songs- saying I can play radio instead but need to be a premium member to stream even though I am still a premium member...

Newbie

I've had the premium spotify account for over a year and its always works great. All of a sudden it started not letting me stream songs- saying I can play radio instead but need to be a premium membe...

Peter__

Community Legend

428 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

unsync facebook from mobile device

I synced spotify on my mobile device to my facebook, which was connected to a different spotify account. Now all my playlists are gone... how do i disconnect my facebook from my mobile spotify and get my playlists back?

Newbie

I synced spotify on my mobile device to my facebook, which was connected to a different spotify account. Now all my playlists are gone... how do i disconnect my facebook from my mobile spotify and ge...

Peter__

Community Legend

2524 Views

1 replies

0 likes

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  • 1 replies
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Crossfading doesn't work all the time

Hi, I set the crossfading to 12 seconds but it doesn't appear to work properly. It works on some songs but not on all of them. At first I thought it was local files only but it appears on streamed/synced songs as well. Anyone else having this issue?

Casual Listener

Hi,   I set the crossfading to 12 seconds but it doesn't appear to work properly. It works on some songs but not on all of them. At first I thought it was local files only but it appears on st...

ThomasM59

Casual Listener

3254 Views

5 replies

4 likes

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  • 5 replies
  • 4 likes

Can't Tweet a track if you use Emoji characters in the Tweet

If you try to share a track and include Emoji the Tweet will not send. For example: The same tweet without those Emoji characters will send fine. This is not really a Spotify error... i've found this bug in ANY iOS6 app using the built in "Tweet Shee...

Casual Listener

If you try to share a track and include Emoji the Tweet will not send.   For example:   The same tweet without those Emoji characters will send fine.  This is not really a...

findmory

Casual Listener

1708 Views

2 replies

0 likes

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spotify just stops

i have 383 songs i want to sync....it goes so far and just stops. i have been at 202 for almost an hour...it got to that in a little over an hour.......why does it just stop? i have deleted and re-installed the app a few times, each time it only goes...

Casual Listener

i have 383 songs i want to sync....it goes so far and just stops. i have been at 202 for almost an hour...it got to that in a little over an hour.......why does it just stop? i have deleted and re-in...

Peter__

Community Legend

674 Views

2 replies

0 likes

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Solved!! Failure to Sync

My spotify won't sync most of my tracks on all of my playlists. I have been a paying member now for over a month and when I go to sync a playlist to the offline playlist the first few songs will sync in only a matter of mins though the remainder won'...

Casual Listener

My spotify won't sync most of my tracks on all of my playlists. I have been a paying member now for over a month and when I go to sync a playlist to the offline playlist the first few songs will sync...

Ryanc94-GB

Casual Listener

994 Views

2 replies

0 likes

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  • 2 replies
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Playlist show me only first 30 trakcs

Hi to everybody i got a problem with a playlist: One of my friend created the playlist and he gave me the link to open it. I copied and pasted it on Safari e and the playlist is opened in the Spotify app. But on my iPhone there are only the first 30 ...

Casual Listener

Hi to everybody i got a problem with a playlist:   One of my friend created the playlist and he gave me the link to open it. I copied and pasted it on Safari e and the playlist is opened in ...

Leonardodest

Casual Listener

711 Views

4 replies

0 likes

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  • 4 replies
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Version of Spotify

I am contemplating buying Spotify (the £4.99 version) and I am wondering if I can get it through on my iPhone because my laptop doesn't work & I don't particularly want to be paying £9.99 a month just for it to be using it on my phone?

Newbie

I am contemplating buying Spotify (the £4.99 version) and I am wondering if I can get it through on my iPhone because my laptop doesn't work & I don't particularly want to be paying £9.99 a month...

Peter__

Community Legend

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes