Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 21133 Views
  • 13 replies
  • 30 likes
  • 21133 Views
  • 13 replies
  • 30 likes

spotify premium playlists disappear and fail to show as cached on iphone4

Hi, I have been having issues with the offline mobile sync - when I access for the commute each day, my most recently added and offline-synced tracks take a couple of mins to reappear, and when they do, they are no longer cached for offline. Curiousl...

  • Newbie
  • Hi, I have been having issues with the offline mobile sync - when I access for the commute each day, my most recently added and offline-synced tracks take a couple of mins to reappear, and when they ...
  • 553 Views
  • 0 replies
  • 1 likes
  • iphone4 syncing offline
  • 553 Views
  • 0 replies
  • 1 likes

Solved!! New user - Problem playing music on ipad

I am new to Spotify and have downloaded the app on my ipad. When I go to play music, I get a pop-up which says that I need premium to do that. What am I doing wrong ?

  • Casual Listener
  • I am new to Spotify and have downloaded the app on my ipad.  When I go to play music, I get a pop-up which says that I need premium to do that.  What am I doing wrong ?
  • Bfcmet
  • Casual Listener
  • 647 Views
  • 2 replies
  • 0 likes
  • 647 Views
  • 2 replies
  • 0 likes

new user - iphone not picking up premium status

hello, i just signed up for premium online, but when i go to my spotify app on the iphone (even tried logging out and logging back in) it won't recognize that i'm a premium member and allow me to stream on demand. how do i fix this? thanks!

  • Casual Listener
  • hello, i just signed up for premium online, but when i go to my spotify app on the iphone (even tried logging out and logging back in) it won't recognize that i'm a premium member and allow me to str...
  • MichaelJerzak
  • Composer
  • 1089 Views
  • 7 replies
  • 0 likes
  • 1089 Views
  • 7 replies
  • 0 likes

Solved!! My Premium account is not working on my iPhone!!

I have used the 30 day permium free on my iPhone and it worked. But I sign up for Premium after it is over and it wont let me do it on my App. It still treats it like it is a free account, I cant use the premium features. I hope this isnt a scam, thi...

  • Casual Listener
  • I have used the 30 day permium free on my iPhone and it worked. But I sign up for Premium after it is over and it wont let me do it on my App. It still treats it like it is a free account, I cant use...
  • kboxle9286
  • Newbie
  • 1955 Views
  • 5 replies
  • 0 likes
  • 1955 Views
  • 5 replies
  • 0 likes

Uso de memoria en iphone.

Solicito ayuda para saber dónde almacena spotify las listas offline en iphone 4 y cómo se puede liberar la memoria en iphone 4.

  • Newbie
  • Solicito ayuda para saber dónde almacena spotify las listas offline en iphone 4 y cómo se puede liberar la memoria en iphone 4.
  • 402 Views
  • 0 replies
  • 0 likes
  • 402 Views
  • 0 replies
  • 0 likes

Premium

Hello, I just signed up for premium and it still says I have "3 hours remaning" for my trial on my phone. Does it take a while for it to change? Here is an image: http://i.imgur.com/FWPt52M.jpg

  • Newbie
  • Hello, I just signed up for premium and it still says I have "3 hours remaning" for my trial on my phone. Does it take a while for it to change? Here is an image: http://i.imgur.com/FWPt52M.jpg
  • Peter__
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Local Files on iPhone 4 don't work properly.

Whenever I listen to local files on my iPhone 4, the song will play fine. However, when the song ends it doesn't go to the next song in the queue, and sometimes it even causes the next song button to become greyed out. It even seems like the song is ...

  • Newbie
  • Whenever I listen to local files on my iPhone 4, the song will play fine. However, when the song ends it doesn't go to the next song in the queue, and sometimes it even causes the next song button to...
  • cwvink
  • Casual Listener
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Solved!! Spotify telling me I don't have a Premium account?

Hey guys,I have had a Premium account with Spotify since July of 2011. Whenever I attempt to play a song from a playlist that I downloaded for offline use, I get a message saying "Only Premium users can stream on demand." I have tried to log out and ...

  • Casual Listener
  • Hey guys, I have had a Premium account with Spotify since July of 2011. Whenever I attempt to play a song from a playlist that I downloaded for offline use, I get a message saying "Only Premium us...
  • Peter__
  • Community Legend
  • 2684 Views
  • 6 replies
  • 0 likes
  • 2684 Views
  • 6 replies
  • 0 likes

Update to premium when already paying for premium

I have recently just purchased an iPhone and was using spotify premium fine until today, when I tried to listen to my music it says I need to sign up to premium. It works fine on my iPad still.

  • Casual Listener
  • I have recently just purchased an iPhone and was using spotify premium fine until today, when I tried to listen to my music it says I need to sign up to premium. It works fine on my iPad still.
  • Peter__
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Premium

my premium account dosnt work on my iphone anymore. Playlists are gone and when i try to stream a song it says: "You need a premium account to play this song".

  • Newbie
  • my premium account dosnt work on my iphone anymore. Playlists are gone and when i try to stream a song it says: "You need a premium account to play this song".
  • Peter__
  • Community Legend
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

**bleep** THIS I PAYED MY MONEY WHERE'S MY PREMIUM?!?!?

Where THE **bleep** IS MY DAM PREMIUM?!? Okay it says I'm a active user of premium. It has took the money out my 10.00$ is gone, but I can use premium on my IPHONE 4 6.0.1?!? Why ?? No I'm not using my face book account I'm using my actual spotify I'...

  • Music Fan
  • Where THE **bleep** IS MY DAM PREMIUM?!? Okay it says I'm a active user of premium. It has took the money out my 10.00$ is gone, but I can use premium on my IPHONE 4 6.0.1?!? Why ?? No I'm not using ...
  • markodor1234
  • Newbie
  • 1362 Views
  • 13 replies
  • 0 likes
  • 1362 Views
  • 13 replies
  • 0 likes

Solved!! Am I using the 30 day trial?

First I got a 48 hour trial and before it ended I signed up for the free 30 day trial. After I signed up I looked at the subscription status and it said I'm a premium member for only am extra 2 days. So did I ever get my 30 day trial??

  • Casual Listener
  • First I got a 48 hour trial and before it ended I signed up for the free 30 day trial. After I signed up I looked at the subscription status and it said I'm a premium member for only am extra 2 days....
  • Itsluis202
  • Casual Listener
  • 355 Views
  • 2 replies
  • 0 likes
  • 355 Views
  • 2 replies
  • 0 likes

Ipod 2 gen not showing under devices

Hi all, I've an Ipod Nano 2gen and it's not showing under devices.I've OSX 10.8.2 and latest version of spotify. I connected the USB after Spotify start and I don't have itunes running.I took care of not having any sync preferences between the ipod a...

  • Casual Listener
  • Hi all,   I've an Ipod Nano 2gen and it's not showing under devices. I've OSX 10.8.2 and latest version of spotify.   I connected the USB after Spotify start and I don't have itunes ru...
  • Gianlu6969
  • Casual Listener
  • 216 Views
  • 2 replies
  • 0 likes
  • 216 Views
  • 2 replies
  • 0 likes

IPhone app 0.6.0.181 constantly crashes

StartIng the app and It doesn't take more than 20 seconds untill It crash, constantly!!!!! Getting pretty sick and tired of this crap app...

  • Music Fan
  • StartIng the app and It doesn't take more than 20 seconds untill It crash, constantly!!!!! Getting pretty sick and tired of this crap app...
  • Liam
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Problem with offline playlist: Premium User

Hi, I am currently traveling in Paris (from US), and I have created new playlists that are not syncing for off line availablity. It is VERY frusterating. I only use 2 divices and have very simple/small playlists. Also, I have a premium membership. Pl...

  • Newbie
  • Hi,    I am currently traveling in Paris (from US), and I have created new playlists that are not syncing for off line availablity. It is VERY frusterating. I only use 2 divices and have ...
  • Liam
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

iPhone4 only sync offline content while in 2G/3G

Hi there,My iphone4 is not syncing songs in Wifi, only does it if button "syncronize in 2G/3G" is on. So my 3G data plan is going out quickly.Thanks Javi

  • Newbie
  • Hi there, My iphone4 is not syncing songs in Wifi, only does it if button "syncronize in 2G/3G" is on. So my 3G data plan is going out quickly. Thanks   Javi
  • Liam
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Equalizer???? Where is it now

Why did they remove the equalizer that was my main reason of subscribing to spotify if there is a new way to open up the equalizer can somebody tell me because then I'm gonna start buying songs again because I love to listen to music in a way that so...

  • Newbie
  • Why did they remove the equalizer that was my main reason of subscribing to spotify if there is a new way to open up the equalizer can somebody tell me because then I'm gonna start buying songs again...
  • Peter__
  • Community Legend
  • 1214 Views
  • 1 replies
  • 1 likes
  • Equalizer help
  • 1214 Views
  • 1 replies
  • 1 likes

iPhone 4s will not sync off line content

I have all OS updates on iPhone, reinstalled Spotify, only two devices are operational, all setting on iPhone are set per community suggestions, desktop has been synced, phone shows that it is trying to sync playlist tracks but will not after 10 hour...

  • Casual Listener
  • I have all OS updates on iPhone, reinstalled Spotify, only two devices are operational, all setting on iPhone are set per community suggestions, desktop has been synced, phone shows that it is trying...
  • measeval
  • Casual Listener
  • 240 Views
  • 2 replies
  • 0 likes
  • 240 Views
  • 2 replies
  • 0 likes

Synced playlists function unusable?;

Synced playlists keep disappearing and now so slow to recreate on latest ipad and iPhone5 as to be unusable.I see a lot of traffic about this in 2012 but don't see much here now ... If sorted can anyone advise?Also can't see where to make a formal co...

  • Casual Listener
  • Synced playlists keep disappearing and now so slow to recreate on latest ipad and iPhone5 as to be unusable. I see a lot of traffic about this in 2012 but don't see much here now ... If sorted can...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

I cannot access premium on my Ipad now- it only lets me do radio even though I paid for premium

I signed up for Premium a week or so after signing up for radio spotify. Now I cannot access premium features on my IPad- only radio.

  • Newbie
  • I signed up for Premium a week or so after signing up for radio spotify. Now I cannot access  premium features on my IPad- only radio.
  • Liam
  • Community Legend
  • 263 Views
  • 2 replies
  • 0 likes
  • 263 Views
  • 2 replies
  • 0 likes