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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30683 Views

40 replies

9 likes

  • 30683 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95410 Views

115 replies

12 likes

Other
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  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1035 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293848 Views

60 replies

15 likes

  • 293848 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123750 Views

19 replies

38 likes

  • 123750 Views
  • 19 replies
  • 38 likes

Solved!! iPod Nano 7G

hey i'm going to buy a ipod nano 7g and i'm not sure if it works already with spotify. Does somebody know something about syncing it with spotify ?

Music Fan

hey i'm going to buy a ipod nano 7g and i'm not sure if it works already with spotify. Does somebody know something about syncing it with spotify ?

Joe

Community Legend

6539 Views

3 replies

0 likes

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  • 3 replies
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iPhone 4 not working with premium

Hi I have a spotify premium account that is used at my house in Logan. I'm in bountiful right now and whenever I log in to spotify on my iPhone and try to choose a song is tells me spotify premium is required. How do I fix this?

Newbie

Hi I have a spotify premium account that is used at my house in Logan. I'm in bountiful right now and whenever I log in to spotify on my iPhone and try to choose a song is tells me spotify premium is...

meahtenoha

Spotify

515 Views

2 replies

0 likes

  • 515 Views
  • 2 replies
  • 0 likes

Scratching / skipping sound when streaming from iPhone to Apple TV

I keep hearing this scratching sound every 10 seconds approximately when I stream music from my iPhone 4S Spotify App to my Apple TV. The sounds comes and goes. Anybody have this problem or know the fix? ThanksEJ

Casual Listener

I keep hearing this scratching sound every 10 seconds approximately when I stream music from my iPhone 4S Spotify App to my Apple TV. The sounds comes and goes. Anybody have this problem or know the ...

flabbygums

Newbie

903 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Iphone 4 - telling me I need premium

I downloaded the free spotify app and logged in to start playing my playlists. I then used it to play music and it was fine, I tried to use it today and it keeps telling me I cannot play my playlists as I need to get Spotify premium but playing it on...

Newbie

I downloaded the free spotify app and logged in to start playing my playlists. I then used it to play music and it was fine, I tried to use it today and it keeps telling me I cannot play my playlists...

Joe

Community Legend

2573 Views

5 replies

0 likes

  • 2573 Views
  • 5 replies
  • 0 likes

Solved!! iPod Shuffle Local files??

How can I sync my Spotify playlists to my iPod Shuffle? I have tried and the mac app says I can only sync local files to my ipod shuffle. Does this mean I can only put songs I own on my ipod shuffle?? I have a couple spotify playlists of music I don'...

Newbie

How can I sync my Spotify playlists to my iPod Shuffle? I have tried and the mac app says I can only sync local files to my ipod shuffle. Does this mean I can only put songs I own on my ipod shuffle?...

Joe

Community Legend

7606 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

Solved!! how to connect ipod touch 3G to spotify?

Hello! I can't connect my ipod touch 3G to spotify. The ipod does't appear in the list of the devices. Please help... thanks!

Casual Listener

Hello!  I can't connect my ipod touch 3G to spotify. The ipod does't appear in the list of the devices.   Please help... thanks!

Joe

Community Legend

4446 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

multiple devices not playing

I am trying to log into my account on 2 different devices and while they are both logged in. It only lets one of them have the premium abilities. On the second device it only lets me listen to the radio and tells me im not a premium member. Please he...

Casual Listener

I am trying to log into my account on 2 different devices and while they are both logged in. It only lets one of them have the premium abilities. On the second device it only lets me listen to the ra...

Joe

Community Legend

943 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Can't sync local files to iPhone

I'm having trouble getting local MP3 files on my laptop to sync onto my iPhone. The files play perfectly on Spotify on my laptop, but after sync when I try to play them on my iPhone I just get the notice saying "Track not synced". The strange thing i...

Newbie

I'm having trouble getting local MP3 files on my laptop to sync onto my iPhone.   The files play perfectly on Spotify on my laptop, but after sync when I try to play them on my iPhone I just...

Adam

Roadie

564 Views

1 replies

0 likes

  • 564 Views
  • 1 replies
  • 0 likes

Songs pause on Iphone - Premium user

OK so for the last week or so now out of the blue my songs playing on my iphone pause approximately twice during the duration of a song and i have to move it on a bit and press play to get it going again. Extemely annoying as I pay for premuium servi...

Casual Listener

OK so for the last week or so now out of the blue my songs playing on my iphone pause approximately twice during the duration of a song and i have to  move it on a bit and press play to get it g...

Stryder84

Casual Listener

691 Views

2 replies

0 likes

iphone
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  • 2 replies
  • 0 likes

Premium not working on iphone

I have started a free spotify premium trial. It now says spotify premium on my windows laptop installation. However it try and play songs on my iPhone it says I do not have premium. Thanks, Simon user name: ziggy067

Visitor

I have started a free spotify premium trial. It now says spotify premium on my windows laptop installation. However it try and play songs on my iPhone it says I do not have premium.   Th...

user-removed

Not applicable

564 Views

4 replies

0 likes

  • 564 Views
  • 4 replies
  • 0 likes

Tracks keep stopping after 1,5 minutes - app, iphone, spotify premium

Hello, for two days now my spotify app has been stopping whenever i play a track after 1,5 minutes. I've reinstalled the complete app and still have the same issue, can anyone help solve this issue? (The version of the app is 0.6.4.2) This is very fr...

Newbie

Hello,  for two days now my spotify app has been stopping whenever i play a track after 1,5 minutes. I've reinstalled the complete app and still have the same issue, can anyone help solve this...

Adam

Roadie

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

iPhone no lyrics

I have an offline playlist on my iPhone but I can barely hear the lyrics in the songs!

Newbie

I have an offline playlist on my iPhone but I can barely hear the lyrics in the songs!

Adam

Roadie

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Songs will not download to offline

Hello, I seem to need some help. Recently (this happened a few weeks ago, but I can't remember how I fixed it...), whenever I "star" something on my iPod, it won't download for offline use. Sometimes, I will just get on Spotify, and it will suddenly ...

Casual Listener

Hello, I seem to need some help. Recently (this happened a few weeks ago, but I can't remember how I fixed it...), whenever I "star" something on my iPod, it won't download for offline use. Sometim...

Adam

Roadie

1807 Views

1 replies

0 likes

  • 1807 Views
  • 1 replies
  • 0 likes

Playlist Suddenly Stopped Syncing on iPhone

Description My playlists stop downloading/syncing after a while. A more detailed description, using numbered steps 1. First I shut the app down manually 2. Reset my iPhone 3. I also deleted and redownloaded the app 4. then continued to try syncing my...

Newbie

Description My playlists stop downloading/syncing after a while.   A more detailed description, using numbered steps 1. First I shut the app down manually 2. Reset my iPhone 3. I als...

Adam

Roadie

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

iPod Nano will only sync local files.

I have an 8GB iPod Nano and I am trying to put all of my Stared on there. I have 141 stared songs, so it should fit. But it will only sync my local files, which are 23 songs. What do I do?

Newbie

I have an 8GB iPod Nano and I am trying to put all of my Stared on there. I have 141 stared songs, so it should fit. But it will only sync my local files, which are 23 songs. What do I do?

Adam

Roadie

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Battery issue on iPhone 5

Dear All! I have my iPhone 5 about 6 month. For about 2 months I use Spotify Premium. I have about 300 songs stored in two playlists OFFLINE.After my battery lasts only for 4 hours, I have submitted my iPhone. Now I have received the replacement unit...

Newbie

Dear All!   I have my iPhone 5 about 6 month. For about 2 months I use Spotify Premium. I have about 300 songs stored in two playlists OFFLINE. After my battery lasts only for 4 hours, I ...

Adam

Roadie

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

spotify keeps stopping randomly while playing on my phone

I have the iPhone 4S and it keeps stopping randomly while I'm playing it. My sister seems to think that it could possibly be because of the recent update. idk what to do about it so someone please help me!!!

Newbie

I have the iPhone 4S and it keeps stopping randomly while I'm playing it. My sister seems to think that it could possibly be because of the recent update. idk what to do about it so someone please he...

meahtenoha

Spotify

1479 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Lost music from iPod

hi im shannon, im a spotify premium user and im trying to get music from spotify to load onto my ipod i already had it backed up and synced on spotify but it didnt put new music in that i had on my spotify play list all it did was whipe it clean of m...

Casual Listener

hi im shannon, im a spotify premium user and im trying to get music from spotify to load onto my ipod i already had it backed up and synced on spotify but it didnt put new music in that i had on my s...

Adam

Roadie

620 Views

1 replies

0 likes

  • 620 Views
  • 1 replies
  • 0 likes

Songs Keep Stopping Halfway Through

I've got a premium account on my 3GS phone and songs keep stopping about 1.30 in. I've tried reinstalling the app and it appears to be the latest version, so I'm not sure what's happening. As this has been going on for about 3 days now, could someone...

Regular

I've got a premium account on my 3GS phone and songs keep stopping about 1.30 in. I've tried reinstalling the app and it appears to be the latest version, so I'm not sure what's happening. As this ha...

Adam

Roadie

5684 Views

5 replies

1 likes

Pausing playback
  • 5684 Views
  • 5 replies
  • 1 likes