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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

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iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Iamtable

Visitor

278974 Views

58 replies

14 likes

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Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

-Karma-

Roadie

178597 Views

510 replies

110 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

118781 Views

19 replies

38 likes

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Can't Tweet a track if you use Emoji characters in the Tweet

If you try to share a track and include Emoji the Tweet will not send. For example: The same tweet without those Emoji characters will send fine. This is not really a Spotify error... i've found this bug in ANY iOS6 app using the built in "Tweet Shee...

Casual Listener

If you try to share a track and include Emoji the Tweet will not send.   For example:   The same tweet without those Emoji characters will send fine.  This is not really a...

findmory

Casual Listener

1689 Views

2 replies

0 likes

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spotify just stops

i have 383 songs i want to sync....it goes so far and just stops. i have been at 202 for almost an hour...it got to that in a little over an hour.......why does it just stop? i have deleted and re-installed the app a few times, each time it only goes...

Casual Listener

i have 383 songs i want to sync....it goes so far and just stops. i have been at 202 for almost an hour...it got to that in a little over an hour.......why does it just stop? i have deleted and re-in...

Peter__

Community Legend

635 Views

2 replies

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Solved!! Failure to Sync

My spotify won't sync most of my tracks on all of my playlists. I have been a paying member now for over a month and when I go to sync a playlist to the offline playlist the first few songs will sync in only a matter of mins though the remainder won'...

Casual Listener

My spotify won't sync most of my tracks on all of my playlists. I have been a paying member now for over a month and when I go to sync a playlist to the offline playlist the first few songs will sync...

Ryanc94-GB

Casual Listener

966 Views

2 replies

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Playlist show me only first 30 trakcs

Hi to everybody i got a problem with a playlist: One of my friend created the playlist and he gave me the link to open it. I copied and pasted it on Safari e and the playlist is opened in the Spotify app. But on my iPhone there are only the first 30 ...

Casual Listener

Hi to everybody i got a problem with a playlist:   One of my friend created the playlist and he gave me the link to open it. I copied and pasted it on Safari e and the playlist is opened in ...

Leonardodest

Casual Listener

690 Views

4 replies

0 likes

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Version of Spotify

I am contemplating buying Spotify (the £4.99 version) and I am wondering if I can get it through on my iPhone because my laptop doesn't work & I don't particularly want to be paying £9.99 a month just for it to be using it on my phone?

Newbie

I am contemplating buying Spotify (the £4.99 version) and I am wondering if I can get it through on my iPhone because my laptop doesn't work & I don't particularly want to be paying £9.99 a month...

Peter__

Community Legend

476 Views

1 replies

0 likes

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Premium account not working

I have a premium account but its not working my playlist r still there and I've tried logging out and back in and my account status says I am a premium user but it won't let me stream any music

Regular

I have a premium account but its not working my playlist r still there and I've tried logging out and back in and my account status says I am a premium user but it won't let me stream any music

Peter__

Community Legend

1409 Views

12 replies

1 likes

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How do you activate the offline availability of your music

I'm a Premium member, and I've read that we can listen to music even when we're off line. How do you make your music available in the offline modus? I can't seem to find the switch on my Spotify dashboard to do that.

Casual Listener

I'm a Premium member, and I've read that we can listen to music even when we're off line. How do you make your music available in the offline modus? I can't seem to find the switch on my Spotify dash...

Liam

Community Legend

837 Views

3 replies

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Starred tracks not syncing to ios from mac client

I have been a spotify premium user for over 2 years, just recently my starred tracks (set on make offline) are not syncing between desktop and IOS. Even within the ios app starring songs do not show up. I have tried the add a playlist trick and it he...

Newbie

I have been a spotify premium user for over 2 years, just recently my starred tracks (set on make offline) are not syncing between desktop and IOS. Even within the ios app starring songs do not show ...

458 Views

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Like and unlike on radio disappear after adding a song to the queue (ios)

Love the "add to the queue" on the iOS (which should also be introduced to web player!) giving a little necessary control over the radio. But after adding a song to the queue, the like and unlike buttons disappear from the interface. I can only tap a...

Newbie

Love the "add to the queue" on the iOS (which should also be introduced to web player!) giving a little necessary control over the radio. But after adding a song to the queue, the like and unlike but...

Liam

Community Legend

775 Views

1 replies

0 likes

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Ford Fiesta 2012 - USB Connectivity!

I'm having issues using Spotify with my Ford Fiesta.When I connect my Iphone to my car stereo, the console says "No tracks detected on the ipod".I've tried being online with spotify.Being offline with spotify.None of the above works!Is there a way fo...

Regular

I'm having issues using Spotify with my Ford Fiesta. When I connect my Iphone to my car stereo, the console says "No tracks detected on the ipod". I've tried being online with spotify. Being off...

Spangles

Regular

8551 Views

6 replies

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Playlist stops

My starred tracks are downloaded onto my iPhone and I often listen to this while driving. The playlist often just STOPS when a song finishes and wont play the next one. I can open the phone and press the Next button to get it to the next song (Or the...

Casual Listener

My starred tracks are downloaded onto my iPhone and I often listen to this while driving. The playlist often just STOPS when a song finishes and wont play the next one. I can open the phone and press...

rose1956

Regular

1668 Views

5 replies

0 likes

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Spotify crashes while syncing iPod for the first time

I went to sync my iPod nano with Spotify, now Spotify has crashed and my iPod is stuck. **bleep** you.

Casual Listener

I went to sync my iPod nano with Spotify, now Spotify has crashed and my iPod is stuck.  **bleep** you.

sofaking6

Casual Listener

933 Views

3 replies

0 likes

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All my playlists are suddenly with no songs in then..?

Yesterday all the songs on my playlists are no longer available to play..! What has happened? Could it be an error reg. that my creditcard was no longer in use? I have switched bank, and got a new creditcard- I have entered my new details. Presse hel...

Newbie

Yesterday all the songs on my playlists are no longer available to play..! What has happened? Could it be an error reg. that my creditcard was no longer in use? I have switched bank, and got a new cr...

sampletime

Casual Listener

980 Views

4 replies

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Ipod touch, synching with Itunes und use Spotify offline playlists

Hello, maybe beginners question? I have now spotify premium und want to buy an Ipod touch 5g as an device using spotify and listen to my mp3 collection. I want to synch my local mp3 with Itunes, so that I can use them normally with the Ipod program (...

Casual Listener

Hello, maybe beginners question? I have now spotify premium und want to buy an Ipod touch 5g as an device using spotify and listen to my mp3 collection. I want to synch my local mp3 with Itunes, so t...

saugguat

Casual Listener

854 Views

2 replies

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Pandora station from computer to iPad

Howdy there! Let me start with the fact that I just joined Spotify after hearing that you can go offline mode with the app. I don't have 3G on my iPad and I'm interested in listening to music as I walk in my local recreation center... therefore, come...

Newbie

Howdy there!   Let me start with the fact that I just joined Spotify after hearing that you can go offline mode with the app. I don't have 3G on my iPad and I'm interested in listening to mu...

Peter__

Community Legend

629 Views

2 replies

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Some songs playing on Desktop but not on iPhone app with Premium

So some of the tracks that play just fine in a playlist on my desktop refuse to play in the mobile app on my iPhone 4S. I have Premium subscription and it all works fine in the main. Just these occasional tracks that don't play, they just sit there w...

Casual Listener

So some of the tracks that play just fine in a playlist on my desktop refuse to play in the mobile app on my iPhone 4S. I have Premium subscription and it all works fine in the main. Just these occas...

rose1956

Regular

3916 Views

5 replies

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Supported devices

Is there a complete list of supported devices for syncing music? I need to purchase a new device and want to make sure I get the right thing! Thanks

Casual Listener

Is there a complete list of supported devices for syncing music? I need to purchase a new device and want to make sure I get the right thing! Thanks

Adam

Roadie

1295 Views

3 replies

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Solved!! I did not get my 30 day free trial, when opening spotify it says 48 trial is running

I entered a request for a free 30 day premium account today. I submitted payment which showed a charge already without the 30 day trial.When i open spotify it says 48 hour trial is counting down

Newbie

I entered a request for a free 30 day premium account today. I submitted payment which showed a charge already without the 30 day trial. When i open spotify it says 48 hour trial is counting down

Peter__

Community Legend

528 Views

1 replies

0 likes

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Offline Playlist only Partially Syncing

So I am a premium user and have about 1600 songs on my starred playlist and about 6 other playlist with anywhere from 20-500 songs on them on my MacBook. When I put these playlist into offline mode on my computer and Iphone 5, the songs begin to sync...

Newbie

So I am a premium user and have about 1600 songs on my starred playlist and about 6 other playlist with anywhere from 20-500 songs on them on my MacBook. When I put these playlist into offline mode o...

Peter__

Community Legend

1924 Views

3 replies

0 likes

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Playlist not updating, but I don't think its a server error.

Okay so I just recently got spotify and whenever I add music to my playlists on my computer, they are not connecting with my phone playlists so my phone is never updated. I have read a lot about "playlist server errors" but my brother has spotify on ...

Newbie

Okay so I just recently got spotify and whenever I add music to my playlists on my computer, they are not connecting with my phone playlists so my phone is never updated. I have read a lot about "p...

Peter__

Community Legend

434 Views

1 replies

0 likes

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