Upgraded 3 days ago and Iphone app still not recognizing premium

[jmakoi01]

I paid for my premium account but have not been able to use premium features. Specifically I am not able to do searches. It tells me I need a premium account to do so, which I have.

I have logged in then out. Tried to shut down then log in again, and it is still not working.

PLease look into this issue. My user account is jmakoi01

[Liam]

Have you tried fully reinstalling the app?

[Adam]

@jmakoi01 - just checked your account and there's no history of any Premium subscription on that account at all.

Get in touch here and one of our support team will get back to you as soon as they can. Include the order number of your payment (should be with your email receipt) to speed things along.