Spotify Deletes Downloads Randomly on iOS and desktop

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Spotify Deletes Downloads Randomly on iOS and desktop

Vol_
Casual Listener
  1. None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium

 

Country

Usa

 

Devices:

Iphone xs and lenovo

 

Operating System

(iOS 10, Windows 10)

 

My Question or Issue

Spotify keeps deleting albums and playlists that I have downloaded. I researched this issue and it looks like Spotify does not believe that this is an app issue. According to Spotify, if you have over 5 devices, audio will be deleted from the oldest/least used device. This issue is happening on my two most used devices. My app is up to date. Any ideas? I havent seen anything about this in the last year, but i have been having this issue for months on my computer and it just started on my phone.

2 Replies
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Re: Spotify Deletes Downloads Randomly on iOS and desktop

Vol_
Casual Listener

Happened again today.

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Re: Spotify Deletes Downloads Randomly on iOS and desktop

Moderator
Moderator

Hey there @Vol_,

 

Welcome to the Community 🙂

 

Sorry to hear the app is causing you trouble with your downloaded songs. No worries, we're here to help!

 

clean reinstall is always a good choice to start with. Just a heads-up, this will remove all your downloads and you'll have to download everything again for offline listening. 

 

If this doesn't do the trick there are a few more things you can try to get this fixed:

  • Check if you have any cache clearing apps on your device and if you do make sure Spotify is listed as an exception.

  • In case you're using an SD card, check if there is a problem with it.

You can also visit this support page for even more info on how to fix issues with your downloads.

 

Hope this helps! Keep us posted and together we'll get this resolved.

XeniaModerator
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