Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify Premium keeps freezing on iPhone 4S

Spotify Premium keeps freezing on iPhone 4S

I have a Spotify premium account and it just can't seem to play songs on my iPhone 4S. What happens is that when I open the playlist and press play... NOTHING. After about 10 seconds it starts playing and then it freezes for 10 seconds. And this keeps going on. And on. It works just fine on my laptop, but not on my phone. 

I've tried re-installing and updating the app, restarting my phone, changing in-app settings according to advice found here in the community... But nothing works. 

 

Does anyone have any advice for me? It feels like a total waste of £9.99 to spend it on a service that never works. This has happened before, but the problem went away with an update or just by itself. 

Reply
7 Replies

Same thing happening with mine.  Premium as well.  Doesn't matter if I'm connected to wireless or cellular.  Also happens on playlists that are saved for offline use. 

Just restarted my phone and it's working now. 

I tried that too, but the problems just seems to keep getting worse all the time. It's been this way for almost a week now.

 

Spotify, you SERIOUSLY need to fix these problems and honor your paying costumers!!!

The same thing has been happening to me for months now, also on 4S, also a premium user, also tried just about everything I could think of. Even better now, it happened for a split second on my laptop (just like a freeze so it may not be the same issue). If this isn't fixed, I will consider canceling my subscription.

I am in Sydney Australia, I am also a Premium customer. All was working well on my 4S till today when the music just kept freezing. I have deleted and reinstalled the app. Still freezing, I will cancel my account if this issue continues.

Spotify keeps freezing since upgrade a few weeks ago on my Iphone 4S, its driving me crazy to the point that I can longer use it.... Opening a playlist freezes for 5-10 seconds, same with switching or playing a song.

 

Also, the black background on the desktop version is so hard on the eyes, i no longer sue it either. Please add an option to invert these colors!

 

How to downgrade both!?! Urgent!

 

 

This has been happening to me as well. I love spotify and I'd hate to switch to something else. 

Could it possibly be our iphone 4(s)s?

Suggested posts