Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • frankiaro
  • Newbie
  • 384883 Views
  • 876 replies
  • 325 likes
  • 384883 Views
  • 876 replies
  • 325 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 74985 Views
  • 124 replies
  • 32 likes
  • 74985 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 16595 Views
  • 8 replies
  • 0 likes
  • 16595 Views
  • 8 replies
  • 0 likes

Devices don't appear under "Devices", Local files won't sync

Devices are not showing up under "Device." Local tracks are no longer syncing for offline listening. I have Windows 7. I have an iPhone 4s. I have an iPod Touch 4. All of these worked fine together a month ago. Then suddenly, without any changes on m...

  • Regular
  • Devices are not showing up under "Device."   Local tracks are no longer syncing for offline listening.   I have Windows 7. I have an iPhone 4s. I have an iPod Touch 4.   All of t...
  • jeremygoh
  • Community Legend
  • 8734 Views
  • 18 replies
  • 1 likes
  • 8734 Views
  • 18 replies
  • 1 likes

The songs stops halfway through

The songs stops halfway through and more often than that. Not all the time, but most of the time. It has not been like this before, only long some time long time ago. (I use iPhone 3G. It never happens on my Macbook Air.)

  • Regular
  • The songs stops halfway through and more often than that. Not all the time, but most of the time. It has not been like this before, only long some time long time ago.   (I use iPhone 3G. It...
  • jeremygoh
  • Community Legend
  • 637 Views
  • 2 replies
  • 0 likes
  • 637 Views
  • 2 replies
  • 0 likes

Solved!! Horrible update!! [0.9.1.230]

The latest version of Spotify app for iPhone is terrible!! Now whenever I search for a song I get a bunch of karaoke and cover versions instead of the real song I'm looking for!! The old style was much better where you could easily sort by artist, al...

  • Newbie
  • The latest version of Spotify app for iPhone is terrible!! Now whenever I search for a song I get a bunch of karaoke and cover versions instead of the real song I'm looking for!! The old style was m...
  • jeremygoh
  • Community Legend
  • 656 Views
  • 4 replies
  • 0 likes
  • Mac
  • 656 Views
  • 4 replies
  • 0 likes

NO CONNECTION AUDI AMI MMI AND IPHONE 5 WITH CABLE LIGHTING

Hello!! I have big problem with my audi!! it's impossible to running spotify with AMI MMI connected my iphone5 with Ami lighting cable. I don't know why. Exist a configuration for spotify on my car? via Bluetooh, via cable, via satellite....... the i...

  • Visitor
  • Hello!!   I have big problem with my audi!!   it's impossible to running spotify with AMI MMI connected my iphone5 with Ami lighting cable. I don't know why.   Exist a conf...
  • Peter__
  • Community Legend
  • 2498 Views
  • 1 replies
  • 0 likes
  • 2498 Views
  • 1 replies
  • 0 likes

"Your Music" artist tab album view

With the latest update it's great to finally see tracks separated by album instead of one long list. Am obvious improvement would be to make the albums " collapseable" so when we press artist tab we would see a list of albums only ready for us to bro...

  • Music Fan
  • With the latest update it's great to finally see tracks separated by album instead of one long list. Am obvious improvement would be to make the albums " collapseable" so when we press artist tab w...
  • Peter__
  • Community Legend
  • 350 Views
  • 4 replies
  • 0 likes
  • 350 Views
  • 4 replies
  • 0 likes

Updated Spotify App on IPhone but says I haven't and won't let me play music.

I have recently updated the spotify app on my iPhone, but when I try and play any of my playlists or music or go offline, it pops up saying I need to update to get these benefits! It works on another device I have it on but not my iPhone, it's suprem...

  • Casual Listener
  • I have recently updated the spotify app on my iPhone, but when I try and play any of my playlists or music or go offline, it pops up saying I need to update to get these benefits! It works on another...
  • Joe
  • Community Legend
  • 332 Views
  • 3 replies
  • 0 likes
  • 332 Views
  • 3 replies
  • 0 likes

Syncing playlists and songs to iPod for dummies?

HI, im having trouble getting mymusic from the playlists on my mac to my ipod nano 6th gen. I've restored the ipod and synced it with spotify and all that jazz but it only does my "local files" whatever that is and that seems to be all this old music...

  • Newbie
  • HI,  im having trouble getting mymusic from the playlists on my mac to my ipod nano 6th gen. I've restored the ipod and synced it with spotify and all that jazz but it only does my "local files...
  • Joe
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Solved!! Premium account

I have an iphone, therefore you pay for your premium account through your itunes account. The question is that can you use premium account on 2 different spotify accounts while paying through the same itunes account? I wanted to know were it is more ...

  • Casual Listener
  • I have an iphone, therefore you pay for your premium account through your itunes account. The question is that can you use premium account on 2 different spotify accounts while paying through the sam...
  • Merik
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

He pagado y no soy premium.. Robo??

Haber si alguien me puede ayudar, he pagado y busco el código en los datos q he pagado y me sale q código incorrecto, intentó ponerme en contacto con spotify, y es imposible,

  • Newbie
  • Haber si alguien me puede ayudar, he pagado y busco el código en los datos q he pagado y me sale q código incorrecto, intentó ponerme en contacto con spotify, y es imposible,
  • Big_Game_James
  • Regular
  • 337 Views
  • 2 replies
  • 0 likes
  • 337 Views
  • 2 replies
  • 0 likes

Solved!! Albums under Your Music - offline

So I've listened to a load of albums that Ive saved in the new Your Music section - made them off line so I can listen to them in the car. I'm currently using a 16gb iphone 5C so space is a premium, Ive now taken a bunch of albums back so they are no...

  • Visitor
  • So I've listened to a load of albums that Ive saved in the new Your Music section - made them off line so I can listen to them in the car. I'm currently using a 16gb iphone 5C so space is a premium, ...
  • user-removed
  • Not applicable
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Radio not showing any stations

I recently became a premium spotify user, then added spotify music service to my sonos system. When i open the sonos app and then open spotify I don't have the radio station option. Attached is the screen option in sonos for spotify. Is there a fix f...

  • Casual Listener
  • I recently became a premium spotify user, then added spotify music service to my sonos system. When i open the sonos app and then open spotify I don't have the radio station option. Attached is the s...
  • Joe
  • Community Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Suggestion to starred

Can we be allowed to change the place of our starred songs, just like the play lists?

  • Casual Listener
  • Can we be allowed to change the place of our starred songs, just like the play lists?
  • user-removed
  • Not applicable
  • 245 Views
  • 4 replies
  • 0 likes
  • 245 Views
  • 4 replies
  • 0 likes

Purchased but not downloaded - Premium upgrade

I tried buying the premium upgrade on my iPhone, the first time I clicked on "get premium" I accidentally canceled the app store confirmation thing. So I clicked on "get premium" again and it said something like "already purchased but not downloaded"...

  • Newbie
  • I tried buying the premium upgrade on my iPhone, the first time I clicked on "get premium" I accidentally canceled the app store confirmation thing. So I clicked on "get premium" again and it said so...
  • user-removed
  • Not applicable
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

New Spotify Updates

anybody like me A new update comes out and I'm like yeses my music on ipad. They have sorted out the equalizer too, then I'm like checking frantically too see what's been done every time I come away disappointed.... I love this service, but they need...

  • Roadie
  • anybody like me A new update comes out and I'm like yeses my music on ipad. They have sorted out the equalizer too, then I'm like checking frantically too see what's been done every time I come awa...
  • Markusbtw
  • Gig Goer
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Is Spotify now called SHUFFLE PLAY?

I can't think of any other reason why the biggest, brightest thing on the screen is now a huge green SHUFFLE PLAY button. It even stays visible yelling at me if I scroll, that's handy... umm... never? Take a look at the screenshot at http://www.imore...

A big green button app, maybe with some other stuff I didn't notice
  • Newbie
  • I can't think of any other reason why the biggest, brightest thing on the screen is now a huge green SHUFFLE PLAY button. It even stays visible yelling at me if I scroll, that's handy... umm... never...
  • RaylonS
  • Regular
  • 598 Views
  • 4 replies
  • 2 likes
  • 598 Views
  • 4 replies
  • 2 likes

Solved!! Collection/Your Music gone - post here

It seems that folk are having issues with Collection across devices. Either it has disappeared completely or "Albums" is missing. This has been escalated to the staff. Please keep an eye on this thread for news.

  • Community Legend
  • It seems that folk are having issues with Collection across devices. Either it has disappeared completely or "Albums" is missing. This has been escalated to the staff. Please keep an eye on  thi...
  • Joe
  • Community Legend
  • 2198 Views
  • 27 replies
  • 0 likes
  • 2198 Views
  • 27 replies
  • 0 likes

Re: Offline Playlists Problems

Hello! I have a big problem with playlists offline since i changed my old iphone with the new one. I can listen to playlists offline from my mac but not from iphone. i tried to cancel and reinstall the app, but nothing changed. I don't know how to ca...

  • Newbie
  • Hello! I have a big problem with playlists offline since i changed my old iphone with the new one. I can listen to playlists offline from my mac but not from iphone. i tried to cancel and reinsta...
  • Joe
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! Friends' playlists don't appear

Except for the 3 best followed playlists, the playlists of friends don't seem to appear at their profiles in my Spotify app. It says 0 playlists (while I know the friend jn question has way more playlists published;) followers are being displayed cor...

  • Regular
  • Except for the 3 best followed playlists, the playlists of friends don't seem to appear at their profiles in my Spotify app. It says 0 playlists (while I know the friend jn question has way more play...
  • thijsje1515
  • Regular
  • 612 Views
  • 3 replies
  • 0 likes
  • 612 Views
  • 3 replies
  • 0 likes

Album Cover - Offline Mode

So, I am kind of over with this: Since Version 1.0 was introduced there was a known bug (being reported all over the place) that when you save music for offline listening and you go into offline mode suddenly all album covers were not shown anymore. ...

  • Regular
  • So, I am kind of over with this: Since Version 1.0 was introduced there was a known bug (being reported all over the place) that when you save music for offline listening and you go into offline mode...
  • MattSuda
  • Spotify Star
  • 969 Views
  • 2 replies
  • 0 likes
  • Album Cover
    iPhone 5S
  • 969 Views
  • 2 replies
  • 0 likes

Update missing features

I received the new iphone update.Lvoe it. but I can't seem to find the feature to "save" music to "my library. Your promo video shows a "save button when I'm on an album. (see screenshot). I'm not seeing this button. Where is it? Also, why didn't my ...

  • Newbie
  • I received the new iphone update.Lvoe it. but I can't seem to find the feature to "save" music to "my library. Your promo video shows a "save button when I'm on an album. (see screenshot). I'm not se...
  • audiophile_geek
  • Regular
  • 394 Views
  • 2 replies
  • 0 likes
  • 394 Views
  • 2 replies
  • 0 likes