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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

243098 Views

27 replies

5 likes

  • 243098 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

pkrpmusic

Newbie

126624 Views

119 replies

13 likes

Other
  • 126624 Views
  • 119 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

3044 Views

0 replies

0 likes

iOS
  • 3044 Views
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

308107 Views

62 replies

16 likes

  • 308107 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

132259 Views

19 replies

38 likes

  • 132259 Views
  • 19 replies
  • 38 likes

Starting app crashes phone

Every time I attempt to open the app after the latest update it crashes and restarts my phone....

Casual Listener

Every time I attempt to open the app after the latest update it crashes and restarts my phone....

MattSuda

Spotify Star

526 Views

2 replies

0 likes

  • 526 Views
  • 2 replies
  • 0 likes

Premium not working on iphone

Hi, I recently bought a subscription but my iphone 6 still says that I am a free user. My browser says otherwise. Any ideas on how to fix this?

Newbie

Hi,    I recently bought a subscription but my iphone 6 still says that I am a free user. My browser says otherwise. Any ideas on how to fix this?

MattSuda

Spotify Star

832 Views

4 replies

2 likes

  • 832 Views
  • 4 replies
  • 2 likes

Solved!! Albums on PC Spotify not on ios Spotify

I've used PC spotify eversince it was first released, but I recently have got Premium and have started using my iPad and iPhone to listen to spotify. Two albums (Pass the Jar, by Zac Brown Band, and Living for a Song, by Jamey Johnson) are available ...

Newbie

I've used PC spotify eversince it was first released, but I recently have got Premium and have started using my iPad and iPhone to listen to spotify. Two albums (Pass the Jar, by Zac Brown Band, and ...

frank2627

Casual Listener

1098 Views

5 replies

0 likes

  • 1098 Views
  • 5 replies
  • 0 likes

iOS Local Files Selectively Desyncing

I'm using Windows 8.1 and an iPod Touch with iOS 8.1.2. I have a playlist with 180 some local files synced to my iPod. It was synced perfectly, but after a week or two it unsynced some of my files from that playlist. Random songs withing albums so it...

Newbie

I'm using Windows 8.1 and an iPod Touch with iOS 8.1.2. I have a playlist with 180 some local files synced to my iPod. It was synced perfectly, but after a week or two it unsynced some of my files fr...

mickeyh2700

Casual Listener

1119 Views

4 replies

1 likes

  • 1119 Views
  • 4 replies
  • 1 likes

iPhone 6 Plus With Horrible Lag since latest update.

Since the latest update, I have horrible lag on my Spotify app that makes it nearly unusable. Just started. I haver an iPhone 6 Plus and upgraded to iOs 8.1.2 after this started happening. I have a 128gb device with a lot of memory available.I have t...

Regular

Since the latest update, I have horrible lag on my Spotify app that makes it nearly unusable.  Just started. I haver an iPhone 6 Plus and upgraded to iOs 8.1.2 after this started happening. &n...

Prestige

Roadie

2404 Views

10 replies

0 likes

  • 2404 Views
  • 10 replies
  • 0 likes

Follow error

I have just got spotify and signed up to premium but I get an error if I click on the follow button to try and follow friends.

Newbie

I have just got spotify and signed up to premium but I get an error if I click on the follow button to try and follow friends.

Amarro

Community Legend

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

Spotify loging problem

Im using spotify on my iphone 5sType of user: free And i live in saudi arabia a couple days the app was working for 48 hour (the free premiom offer) but after that its saying ( login faild error: 480 )

Newbie

Im using spotify on my iphone 5s Type of user: free And i live in saudi arabia a couple days the app was working for 48 hour (the free premiom offer) but after that its saying ( login faild error:...

MattSuda

Spotify Star

1273 Views

3 replies

0 likes

  • 1273 Views
  • 3 replies
  • 0 likes

Solved!! iPhone reboots after updating to version 2.4.0

After updating last night to version 2.4.0. everytime I open the app, my iPhone 6 plus reboots.

Casual Listener

After updating last night to version 2.4.0. everytime I open the app, my iPhone 6 plus reboots.

Trunks

Casual Listener

1225 Views

2 replies

0 likes

  • 1225 Views
  • 2 replies
  • 0 likes

I paid for premium, but..

I paid for premium, but nothing happened. I reinstalled the app, logged in and out. I contacted the app suport. I got an email from spotify. Still nothing happen.

Newbie

I paid for premium, but nothing happened. I reinstalled the app, logged in and out. I contacted the app suport. I got an email from spotify. Still nothing happen.

MattSuda

Spotify Star

588 Views

2 replies

1 likes

  • 588 Views
  • 2 replies
  • 1 likes

Paid for premium but not getting it.

I signed up for premium but I am not getting it on my I phone or I pad. I did what was recommended on the help page, uninstalled, signed out and sign in again. It still says I am not premium. I was already charged for Feb. Can I get my money back? I ...

Newbie

I signed up for premium but I am not getting it on my I phone or I pad. I did what was recommended on the help page, uninstalled, signed out and sign in again. It still says I am not premium. I wa...

MattSuda

Spotify Star

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Don't know if I actually bought the Premium version

I've downloaded the app today and bought the Premium version and App Store sent me an email confirming it but when I go to the settings of the app it says that I'm testing the Premium version, is this normal? Was the premium version actually bought?

Newbie

I've downloaded the app today and bought the Premium version and App Store sent me an email confirming it but when I go to the settings of the app it says that I'm testing the Premium version, is thi...

nspidermann

Regular

635 Views

2 replies

0 likes

  • 635 Views
  • 2 replies
  • 0 likes

Gapless playback not quite working on mobile..

I mean, on some albums and recordings it has worked ( Flying Lotus' "You're Dead," Bill Evans Trio's "Complete Village Vanguard" ), but on other albums there is still an audible gap between tracks. I'm listening to John Coltrane's "Afro Blue Impressi...

Casual Listener

I mean, on some albums and recordings it has worked ( Flying Lotus' "You're Dead," Bill Evans Trio's "Complete Village Vanguard" ), but on other albums there is still an audible gap between tracks. I...

nspidermann

Regular

762 Views

1 replies

0 likes

  • 762 Views
  • 1 replies
  • 0 likes

Unable to Play Song with new update

Hi! I' ve been using spotify for a while and i haven't had a problem until the new spotify update came out in 3rd October. After my Ipad 3 automatically updated the spotify i couldn't play any of the songs, when i tried to play them a box showed up w...

Newbie

Hi! I' ve been using spotify for a while and i haven't had a problem until the new spotify update came out in 3rd October. After my Ipad 3 automatically updated the spotify i couldn't play any of the...

Starburstingout

Newbie

12895 Views

12 replies

1 likes

  • 12895 Views
  • 12 replies
  • 1 likes

Not seeing thumb up/down

I just joined as a free premium member (trial), I'm not seeing any thumbs up/down icons in the ios app or the mac desktop. Am I blind?

Casual Listener

I just joined as a free premium member (trial),   I'm not seeing any thumbs up/down icons in the ios app or the mac desktop.   Am I blind?  

AceSteeleYT

Community Legend

700 Views

3 replies

0 likes

  • 700 Views
  • 3 replies
  • 0 likes

Solved!! Deactivate activity in my facebook-activity-log

Hi there There's this little facebook-spotify-problem I'm having: Whenever I listen to a song on my phone, it appears in my activity log. I only made it visible for myself, so I'm the only person who's stressed out by this. I read different articles,...

Casual Listener

Hi there   There's this little facebook-spotify-problem I'm having: Whenever I listen to a song on my phone, it appears in my activity log. I only made it visible for myself, so I'm the on...

MattSuda

Spotify Star

2948 Views

3 replies

0 likes

  • 2948 Views
  • 3 replies
  • 0 likes

Premium account problems

I've completed every step, but I still do not have the premium account that I paid for it sais on the website under receipts that I have a valid premium account but on the iOS app is sais free. what else is there that I can do. this I just rediculous...

Newbie

I've completed every step, but I still do not have the premium account that I paid for it sais on the website under receipts that I have a valid premium account but on the iOS app is sais free. what ...

meahtenoha

Spotify

1151 Views

7 replies

1 likes

  • 1151 Views
  • 7 replies
  • 1 likes

Messaging has changed in recent release - no more threads

Messaging in the iOS app used to look like the desktop client - message threads split by sender, shares and text messages in order. For some reason this has been removed in the most recent update and now ALL messages are in one thread, with text-only...

Casual Listener

Messaging in the iOS app used to look like the desktop client - message threads split by sender, shares and text messages in order.  For some reason this has been removed in the most recent upda...

416 Views

0 replies

0 likes

  • 416 Views
  • 0 replies
  • 0 likes

After a song ends, the next song will show up and act as if it is playing, but no sound comes out

Whenever I'm listening to my playlists, the music will frequently stop playing as soon as a song ends. It looks like a new song is playing--the bar showing time is moving, the artwork/title/everything is there, the only problem is that there's no sou...

Casual Listener

Whenever I'm listening to my playlists, the music will frequently stop playing as soon as a song ends. It looks like a new song is playing--the bar showing time is moving, the artwork/title/everythin...

MattSuda

Spotify Star

574 Views

1 replies

0 likes

  • 574 Views
  • 1 replies
  • 0 likes

Can't sync

Spotify says that tracks are synced but they do not play on my iphone. This sucks and I'm about to cancel this if it continues.

Visitor

Spotify says that tracks are synced but they do not play on my iphone.   This sucks and I'm about to cancel this if it continues.

MattSuda

Spotify Star

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

My Spotify Premium account is not activating

Hi, I have purchased the premium account on my iPhone 6, but on my account at the settings it says that it's still free, I have already close the app and then re open it and also erase the app and downloaded it again, how can I activate my premium ac...

Casual Listener

Hi, I have purchased the premium account on my iPhone 6, but on my account at the settings it says that it's still free, I have already close the app and then re open it and also erase the app and do...

MattSuda

Spotify Star

592 Views

2 replies

0 likes

  • 592 Views
  • 2 replies
  • 0 likes