Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

238479 Views

27 replies

5 likes

  • 238479 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

terryjamiahaaa

Newbie

119818 Views

118 replies

13 likes

Other
  • 119818 Views
  • 118 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2746 Views

0 replies

0 likes

iOS
  • 2746 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

305815 Views

62 replies

16 likes

  • 305815 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

131089 Views

19 replies

38 likes

  • 131089 Views
  • 19 replies
  • 38 likes

iPhone 6 Plus With Horrible Lag since latest update.

Since the latest update, I have horrible lag on my Spotify app that makes it nearly unusable. Just started. I haver an iPhone 6 Plus and upgraded to iOs 8.1.2 after this started happening. I have a 128gb device with a lot of memory available.I have t...

Regular

Since the latest update, I have horrible lag on my Spotify app that makes it nearly unusable.  Just started. I haver an iPhone 6 Plus and upgraded to iOs 8.1.2 after this started happening. &n...

Prestige

Roadie

2388 Views

10 replies

0 likes

  • 2388 Views
  • 10 replies
  • 0 likes

Follow error

I have just got spotify and signed up to premium but I get an error if I click on the follow button to try and follow friends.

Newbie

I have just got spotify and signed up to premium but I get an error if I click on the follow button to try and follow friends.

Amarro

Community Legend

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Spotify loging problem

Im using spotify on my iphone 5sType of user: free And i live in saudi arabia a couple days the app was working for 48 hour (the free premiom offer) but after that its saying ( login faild error: 480 )

Newbie

Im using spotify on my iphone 5s Type of user: free And i live in saudi arabia a couple days the app was working for 48 hour (the free premiom offer) but after that its saying ( login faild error:...

MattSuda

Spotify Star

1263 Views

3 replies

0 likes

  • 1263 Views
  • 3 replies
  • 0 likes

Solved!! iPhone reboots after updating to version 2.4.0

After updating last night to version 2.4.0. everytime I open the app, my iPhone 6 plus reboots.

Casual Listener

After updating last night to version 2.4.0. everytime I open the app, my iPhone 6 plus reboots.

Trunks

Casual Listener

1217 Views

2 replies

0 likes

  • 1217 Views
  • 2 replies
  • 0 likes

I paid for premium, but..

I paid for premium, but nothing happened. I reinstalled the app, logged in and out. I contacted the app suport. I got an email from spotify. Still nothing happen.

Newbie

I paid for premium, but nothing happened. I reinstalled the app, logged in and out. I contacted the app suport. I got an email from spotify. Still nothing happen.

MattSuda

Spotify Star

579 Views

2 replies

1 likes

  • 579 Views
  • 2 replies
  • 1 likes

Paid for premium but not getting it.

I signed up for premium but I am not getting it on my I phone or I pad. I did what was recommended on the help page, uninstalled, signed out and sign in again. It still says I am not premium. I was already charged for Feb. Can I get my money back? I ...

Newbie

I signed up for premium but I am not getting it on my I phone or I pad. I did what was recommended on the help page, uninstalled, signed out and sign in again. It still says I am not premium. I wa...

MattSuda

Spotify Star

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Don't know if I actually bought the Premium version

I've downloaded the app today and bought the Premium version and App Store sent me an email confirming it but when I go to the settings of the app it says that I'm testing the Premium version, is this normal? Was the premium version actually bought?

Newbie

I've downloaded the app today and bought the Premium version and App Store sent me an email confirming it but when I go to the settings of the app it says that I'm testing the Premium version, is thi...

nspidermann

Regular

628 Views

2 replies

0 likes

  • 628 Views
  • 2 replies
  • 0 likes

Gapless playback not quite working on mobile..

I mean, on some albums and recordings it has worked ( Flying Lotus' "You're Dead," Bill Evans Trio's "Complete Village Vanguard" ), but on other albums there is still an audible gap between tracks. I'm listening to John Coltrane's "Afro Blue Impressi...

Casual Listener

I mean, on some albums and recordings it has worked ( Flying Lotus' "You're Dead," Bill Evans Trio's "Complete Village Vanguard" ), but on other albums there is still an audible gap between tracks. I...

nspidermann

Regular

759 Views

1 replies

0 likes

  • 759 Views
  • 1 replies
  • 0 likes

Unable to Play Song with new update

Hi! I' ve been using spotify for a while and i haven't had a problem until the new spotify update came out in 3rd October. After my Ipad 3 automatically updated the spotify i couldn't play any of the songs, when i tried to play them a box showed up w...

Newbie

Hi! I' ve been using spotify for a while and i haven't had a problem until the new spotify update came out in 3rd October. After my Ipad 3 automatically updated the spotify i couldn't play any of the...

Starburstingout

Newbie

12887 Views

12 replies

1 likes

  • 12887 Views
  • 12 replies
  • 1 likes

Not seeing thumb up/down

I just joined as a free premium member (trial), I'm not seeing any thumbs up/down icons in the ios app or the mac desktop. Am I blind?

Casual Listener

I just joined as a free premium member (trial),   I'm not seeing any thumbs up/down icons in the ios app or the mac desktop.   Am I blind?  

AceSteeleYT

Community Legend

691 Views

3 replies

0 likes

  • 691 Views
  • 3 replies
  • 0 likes

Solved!! Deactivate activity in my facebook-activity-log

Hi there There's this little facebook-spotify-problem I'm having: Whenever I listen to a song on my phone, it appears in my activity log. I only made it visible for myself, so I'm the only person who's stressed out by this. I read different articles,...

Casual Listener

Hi there   There's this little facebook-spotify-problem I'm having: Whenever I listen to a song on my phone, it appears in my activity log. I only made it visible for myself, so I'm the on...

MattSuda

Spotify Star

2934 Views

3 replies

0 likes

  • 2934 Views
  • 3 replies
  • 0 likes

Premium account problems

I've completed every step, but I still do not have the premium account that I paid for it sais on the website under receipts that I have a valid premium account but on the iOS app is sais free. what else is there that I can do. this I just rediculous...

Newbie

I've completed every step, but I still do not have the premium account that I paid for it sais on the website under receipts that I have a valid premium account but on the iOS app is sais free. what ...

meahtenoha

Spotify

1122 Views

7 replies

1 likes

  • 1122 Views
  • 7 replies
  • 1 likes

Messaging has changed in recent release - no more threads

Messaging in the iOS app used to look like the desktop client - message threads split by sender, shares and text messages in order. For some reason this has been removed in the most recent update and now ALL messages are in one thread, with text-only...

Casual Listener

Messaging in the iOS app used to look like the desktop client - message threads split by sender, shares and text messages in order.  For some reason this has been removed in the most recent upda...

413 Views

0 replies

0 likes

  • 413 Views
  • 0 replies
  • 0 likes

After a song ends, the next song will show up and act as if it is playing, but no sound comes out

Whenever I'm listening to my playlists, the music will frequently stop playing as soon as a song ends. It looks like a new song is playing--the bar showing time is moving, the artwork/title/everything is there, the only problem is that there's no sou...

Casual Listener

Whenever I'm listening to my playlists, the music will frequently stop playing as soon as a song ends. It looks like a new song is playing--the bar showing time is moving, the artwork/title/everythin...

MattSuda

Spotify Star

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

Can't sync

Spotify says that tracks are synced but they do not play on my iphone. This sucks and I'm about to cancel this if it continues.

Visitor

Spotify says that tracks are synced but they do not play on my iphone.   This sucks and I'm about to cancel this if it continues.

MattSuda

Spotify Star

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

My Spotify Premium account is not activating

Hi, I have purchased the premium account on my iPhone 6, but on my account at the settings it says that it's still free, I have already close the app and then re open it and also erase the app and downloaded it again, how can I activate my premium ac...

Casual Listener

Hi, I have purchased the premium account on my iPhone 6, but on my account at the settings it says that it's still free, I have already close the app and then re open it and also erase the app and do...

MattSuda

Spotify Star

589 Views

2 replies

0 likes

  • 589 Views
  • 2 replies
  • 0 likes

Issue for resuming track between devices

When a track is resumed on my computer it also repeats the latest two tracks in the que. So before I chage device I listen to track A, B and C, in the middle of track C i change device and the track is resumed as expected. After track C is finished t...

Newbie

When a track is resumed on my computer it also repeats the latest two tracks in the que.   So before I chage device I listen to track A, B and C, in the middle of track C i change device and...

268 Views

0 replies

0 likes

  • 268 Views
  • 0 replies
  • 0 likes

Listening to music and the next song starts and then the volume drops.

When I'm listening to my my music, some songs play fine and then some songs will start playing at normal volume and after a couple seconds, the volume significantly decreases. Any ideas?

Newbie

When I'm listening to my my music, some songs play fine and then some songs will start playing at normal volume and after a couple seconds, the volume significantly decreases. Any ideas?

MattSuda

Spotify Star

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Playlists Disappeared

My roommate was playing music the other night and somehow my iPhone 6 linked to hers. I have tried logging off and back on several times, but when I go to my music all of her playlists show up. Where are mine and how do we disconnect from each other'...

Newbie

My roommate was playing music the other night and somehow my iPhone 6 linked to hers. I have tried logging off and back on several times, but when I go to my music all of her playlists show up. Where...

MattSuda

Spotify Star

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Audio Mutes After Songs Sometimes

When I'm playing music on my iPad over bluetooth, sometimes when a track ends the next track will start, but there will be no sound. I can see the bar progressing and the time counting up as the songs plays, but the audio is muted. If I press the bac...

Casual Listener

When I'm playing music on my iPad over bluetooth, sometimes when a track ends the next track will start, but there will be no sound. I can see the bar progressing and the time counting up as the song...

KiyaSqueaker

Regular

918 Views

1 replies

0 likes

mute
no audio
  • 918 Views
  • 1 replies
  • 0 likes